ADT DVR7800S-U Series User manual

DVR7800S-U Series
Hybrid Digital Video Recorder
User Guide

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Note: Extra information about a topic that is good to know but not essential to the process.
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IMPORTANT: Significant information that warrants more than ordinary consideration but not
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result in the loss of data.
Property of ADT LLC. Information accurate as of published date and is provided “as is” without warranty of any
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marks and/or registered marks of ADT. Unauthorized use is strictly prohibited. Third party marks are the property
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Portions of the software provided with this product may be subject to one third party licenses, including licenses
for the use of "open source" software. Details can be found in the file LICENSE_README.TXT on the installation
CD.
DVR7800S-U-UG-02 (09/15)
DVR7800S-U Series Hybrid DVR User Guide ii

Table of Contents
1DVR Overview................................................................................................................................... 1
1.1 Front Panel........................................................................................................................................................ 1
1.2 Rear Panel ......................................................................................................................................................... 3
1.3 Alarm Connections ......................................................................................................................................... 4
1.3.1 Alarm Port .............................................................................................................................................. 4
1.3.2 Alarm Input Port.................................................................................................................................... 4
1.3.3 Alarm Output Port................................................................................................................................. 5
1.4 RS485................................................................................................................................................................ 6
1.4.1 Network Connections.......................................................................................................................... 7
1.5 Bidirectional Talk............................................................................................................................................. 8
1.5.1 DVR to PC ............................................................................................................................................... 8
1.5.2 PC to the DVR ........................................................................................................................................ 8
1.6 Remote Control................................................................................................................................................ 9
2Getting Started.............................................................................................................................. 11
2.1 Login, Start up and Logout..........................................................................................................................11
2.1.1 Virtual Keyboard .................................................................................................................................13
2.1.2 Shortcut (Right-click) Menu..............................................................................................................14
2.2 Startup Sequence .........................................................................................................................................15
2.2.1 Logout / Shutdown............................................................................................................................16
2.3 Live Viewing ...................................................................................................................................................17
2.4 Navigation Bar................................................................................................................................................18
2.4.1 Channel Info.........................................................................................................................................19
2.4.2 Video Color...........................................................................................................................................19
2.5 Search and Playback ....................................................................................................................................21
2.5.1 Other Functions...................................................................................................................................25
2.5.2 Smart Search .......................................................................................................................................26
2.5.3 Playback by Time ................................................................................................................................27
2.5.4 Mark Playback .....................................................................................................................................28
2.6 Backup .............................................................................................................................................................30
2.6.1 File Backup ...........................................................................................................................................30
2.6.2 USB Device Auto Pop-up...................................................................................................................31
2.7 Snapshot .........................................................................................................................................................32
2.7.1 Schedule Snapshot ............................................................................................................................33
2.7.2 Activation Snapshot...........................................................................................................................34
2.7.3 Manual Record/Snapshot ................................................................................................................36
2.7.4 Holiday Record/Snapshot ................................................................................................................38
DVR7800S-U Series Hybrid DVR User Guide iii

3Local Menu Operations................................................................................................................ 41
3.1 Menu Tree.......................................................................................................................................................41
3.2 Information (Info)...........................................................................................................................................43
3.2.1 HDD Information.................................................................................................................................43
3.2.2 Record Info...........................................................................................................................................44
3.2.3 BPS.........................................................................................................................................................45
3.2.4 Version ..................................................................................................................................................45
3.2.5 Remote Device (Camera) Information ...........................................................................................46
3.2.6 Online Users.........................................................................................................................................47
3.2.7 Network Load ......................................................................................................................................48
3.2.8 Network Test .......................................................................................................................................49
3.2.9 Log .........................................................................................................................................................50
3.3 Setting .............................................................................................................................................................51
3.3.1 Camera..................................................................................................................................................51
3.3.2 Image.....................................................................................................................................................56
3.3.3 Encode ..................................................................................................................................................59
3.3.4 Channel Name.....................................................................................................................................63
3.4 Network...........................................................................................................................................................64
3.4.1 TCP/IP ...................................................................................................................................................64
3.4.2 Connection...........................................................................................................................................66
3.4.3 WIFI........................................................................................................................................................67
3.4.4 3G...........................................................................................................................................................67
3.4.5 PPPoE ....................................................................................................................................................67
3.4.6 DDNS.....................................................................................................................................................68
3.4.7 IP Filter...................................................................................................................................................70
3.4.8 Email ......................................................................................................................................................72
3.4.9 FTP .........................................................................................................................................................74
3.4.10 SNMP ...............................................................................................................................................76
3.4.11 Multicast Setup..............................................................................................................................77
3.4.12 Register............................................................................................................................................78
3.4.13 Alarm Centre ..................................................................................................................................79
3.5 Event ................................................................................................................................................................80
3.5.1 Detect....................................................................................................................................................80
3.5.2 Alarm Setup .........................................................................................................................................92
3.5.3 Abnormality .........................................................................................................................................98
3.5.4 Alarm Output ....................................................................................................................................100
3.6 Storage .........................................................................................................................................................101
3.6.1 Schedule............................................................................................................................................101
3.6.2 HDD Manager...................................................................................................................................104
3.6.3 Manual Recording ...........................................................................................................................106
3.6.4 Advance.............................................................................................................................................107
DVR7800S-U Series Hybrid DVR User Guide iv

3.6.5 Quota Setup ......................................................................................................................................108
3.7 System..........................................................................................................................................................109
3.7.1 General...............................................................................................................................................109
3.7.2 Display Setup....................................................................................................................................113
3.7.3 Video Matrix......................................................................................................................................117
3.7.4 RS232 ................................................................................................................................................118
3.7.5 Pan/Tilt/Zoom (PTZ) ......................................................................................................................119
3.7.6 Text Overlay ......................................................................................................................................128
3.7.7 Voice...................................................................................................................................................131
3.7.8 Account..............................................................................................................................................132
3.7.9 Auto Maintenance...........................................................................................................................136
3.7.10 Config Backup .............................................................................................................................137
3.7.11 Default...........................................................................................................................................138
3.7.12 Upgrade........................................................................................................................................139
3.8 Shutdown ....................................................................................................................................................140
4Web Service .................................................................................................................................141
4.1 Network Connection .................................................................................................................................141
4.2 About PoE Address Setup, Operation and Allocation........................................................................141
4.3 Login .............................................................................................................................................................142
4.4 Live Tab ........................................................................................................................................................144
4.4.1 LAN Mode .........................................................................................................................................145
4.4.2 WAN Mode .......................................................................................................................................149
4.4.3 Real-time Monitor ............................................................................................................................151
4.4.4 Pan/Tilt/Zoom (PTZ) Panel ...........................................................................................................152
4.4.5 Image Setup......................................................................................................................................155
4.4.6 Alarm Relay Out ...............................................................................................................................155
4.5 Playback (Search).......................................................................................................................................156
4.6 Alarm.............................................................................................................................................................160
4.6.1 Alarm Type ........................................................................................................................................160
4.6.2 Operation...........................................................................................................................................160
4.6.3 Alarm Sound .....................................................................................................................................160
4.7 Setup.............................................................................................................................................................161
4.7.1 Remote Camera ...............................................................................................................................161
4.7.2 Network .............................................................................................................................................171
4.7.3 Event...................................................................................................................................................188
4.7.4 Storage...............................................................................................................................................217
4.7.5 Advanced ..........................................................................................................................................221
4.7.6 Setting................................................................................................................................................223
4.7.7 Information (Info).............................................................................................................................248
4.8 Logout...........................................................................................................................................................250
4.9 Un-install Web Service..............................................................................................................................250
DVR7800S-U Series Hybrid DVR User Guide v

Appendix A Troubleshooting, Daily Maintenance and Glossary..............................................251
Appendix B Specifications ................................................................................................................259
Appendix C Compatible Network Cameras..................................................................................261
Appendix D Compatible Backup Devices ......................................................................................265
Appendix E Compatible SATA HDDs..............................................................................................267
Appendix F Compatible CD/DVD Devices.....................................................................................271
Appendix G Compatible Displays....................................................................................................272
Index........................................................................................................................................................273
DVR7800S-U Series Hybrid DVR User Guide vi

Preface
Preface
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
Important Safeguards and Warnings
Electrical Safety
All installation and operation here should conform to your local electrical safety codes. The product
must be grounded to reduce the risk of electric shock. ADT assumes no liability or responsibility for all
the fires or electrical shock caused by improper handling or installation.
Transportation security
Heavy stress, violent vibration or water splash are not allowed during transportation, storage and
installation.
Installation
•Keep upright
•Handle with care
•Do not apply power to the DVR before completing the installation
•Do not place objects on top of the DVR
Qualified Service Personnel
All examination and repair work should be performed only by qualified service personnel. ADT is not
liable for any problems caused by unauthorized modifications or attempted repair.
Environment
The DVR should be installed in a cool, dry place away from direct sunlight.
Accessories
•Be sure to use only the accessories recommended by manufacturer.
•Before installation, open the package and check that all the components are included.
•Contact us if something is damaged in the package.
Lithium Battery
•When replacing the battery, make sure you are using the same type.
•Improper battery use may result in fire, explosion or personal injury.
DVR7800S-U Series Hybrid DVR User Guide vii

Preface
Welcome
Thank you for purchasing the ADT®DVR7800 Series hybrid digital video recorder. The DVR7800
Series is available in the following models:
SCN# Item
DVR7804S-U-ADT-4 8 Channel 2U Hybrid Digital Video Recorder with 4 TB HDD
DVR7808S-U-ADT-8 16 Channel 2U Hybrid Digital Video Recorder with 8 TB HDD
DVR7816S-U-ADT-16 32 Channel 2U Hybrid Digital Video Recorder with 16TB HDD
This user guide is designed to be a reference tool for the installation and operation of your DVR. Here
you can find information about DVR features and functions, as well as a detailed menu tree. Before
installation and operation, please read the following safeguards and warnings carefully.
Features
Overview
The DVR7800 Series hybrid digital video recorder is a digital monitoring product designed for security
applications. It adopts embedded Linux OS to maintain reliable operation and the H.264 compression
algorithm to provide high quality, low bit streams. The frame-by-frame playback function is ideal for
detailed analysis.
The DVR7800 Series DVR features:
•Real-time Surveillance
oVGA port and HDMI port
oMonitor real time surveillance
oSupports popular PTZ decoder control protocols, preset, tour and pattern
•Playback
oEach channel records independently and at the same time can support search, forward
play, network monitor, record search and download functions
oSupports various playback modes: slow play, fast play, backward play and frame-by-
frame playback
oSupports time-of-day text overlay so that you can view event time and camera name
oSupports customized zoom function
•User Management
oEach group has different management rights that can be edited freely
oEvery user belongs to an exclusive group
DVR7800S-U Series Hybrid DVR User Guide viii

Preface
•Storage
oBackup recorded video data (configured in Alarm setup and Schedule setup)
oRecord video locally or via the Web and store the file on the client end
•Alarm
oResponds to external alarms simultaneously (within 200ms), based on your relay setup
oCan send alerts via email
oSupports central alarm server setup, so that alarm information can remotely notify the
user automatically
•Network Monitor
oCompresses video data by IPC or NVS and sends through the network to the client where
the data is decompressed and displayed
oTransmit video data by TCP, MULTICAST, etc.
oCertain alarm data can be transmitted by SNMP
oSupports Web access in WAN/LAN
•Window Split
oAdopts the video compression and digital process to display several windows on one
monitor
oSupports 1/4/9/16 window display during real time live view
•Record
oSupports normal/motion detect/alarm record function
oSave the recorded files in the HDD, USB device, client PC, or network storage server
oSearch or playback the saved files at the local end or via the Web/USB device
•Backup
oSupports local backup operation via the USB 2.0 port (such as a flash drive, portable
HDD)
oSupports backup via the Web
•Network Management
oSupervise DVR configuration and control power via Ethernet
oSupports management via the Web
•Auxiliary
oSupport switch between NTSC and PAL.
oSupport real-time system resources information and running statistics display.
oSupport log file.
oLocal GUI output. Shortcut menu operation via mouse.
oIR control function (for certain series products only). Shortcut menu operation via remote
control.
oSupport IPC or NVS remote video live view and control
DVR7800S-U Series Hybrid DVR User Guide ix

Preface
•Peripheral Equipment Management
oSupports peripheral equipment management such as protocol setup and port connection
oSupports transparent data transmission such as RS232, RS422, and RS485
DVR7800S-U Series Hybrid DVR User Guide x

2 Getting Started
1DVR Overview
This chapter provides information about front panel and rear panel.
1.1 Front Panel
The front panel is shown in the following figure.
Figure 1-1
Refer to the following table for detailed information.
Group
No. Symbol Function
1 Power switch. Press and hold for three seconds to power up or shut down
the DVR.
2 (Outer Ring) Shuttle. In Real-time Monitor mode, this serves as a left/right direction key. In Playback mode, turn counter clockwise to play forward and clock wise to
play backward.
(Inner Dial)
Jog. In Real-time Monitor mode, this serves as an up/down direction key.
In Playback mode, turn the inner dial to initiate frame-by-frame playback.
(Not available in all models.)
3
Fast Play. Press to toggle between normal playback and various fast play
speeds.
Slow Play. Press to toggle between normal playback and various slow play
speeds.
Play / Pause. Press to toggle between normal playback and pause playback
modes.
Reverse / Pause. Press to toggle between reverse playback and pause
playback modes.
Play Previous. In playback mode, press to playback the previous video.
Play Next. In playback mode, press to playback the next video.
In menu setup, press to move downward on the dropdown list.
4 0-9
A-Z
Alpha Numeric Characters. Press to input a number 0-9, upper case letter
or lower case letter, using the Shift key to toggle between character types.
Shift. Press to toggle between numbers, lower case letters and upper case
letters. Also enables or disables the Tour function.
-/- -
Numbers > 9. To enter a number with a value greater than 9, first press this
key then input the desired number.
DVR7800S-U Series Hybrid DVR User Guide 1

2 Getting Started
Group
No. Symbol Function
5 Up/Down arrows. Press to move the selection in the currently-active control
up or down (e.g., menu items). Also increases/decreases numeric values.
Left/Right arrows. Press to move the selection in the currently-active control
left or right. During playback, click to control the playback bar.
Fn
(Function)
In one-window monitor mode: displays the PTZ control and image color
functions.
In motion detection setup: use with the direction keys to complete setup.
In text mode: toggles between numeric and alpha characters (lower/upper
case). Also serves as the Backspace function to delete the previous
character (to the left of the cursor) when pressed for 1.5 seconds.
In HDD management screen: switches between HDD recordings and
other information (menu prompt).
Enter Enter. Use to confirm the current operation, return to the default button or
select a menu item.
Rec Record. Press to manually start/stop recording. Use the direction keys or
number keys to select the recording channel.
Esc
Escape. Return to the previous menu or cancel the current operation.
During playback mode, press to restore real-time monitor mode.
Mult Multiple Windows. Press to toggle between one-window and multiple-
window display modes.
6 1-16 Record Active indicators. Individual LEDs illuminate to indicate that a
channel is recording.
Status Operation indicator. Glows to indicate that the DVR is operating properly.
HDD HDD indicator. Glows to alert you of a hard disk error or that disk capacity is
below the specified threshold value.
ACT Remote Active indicator. Glows to indicate that remote control is active.
IR IR receiver. Receives the signal from the remote control.
7 USB Port. Connects a USB storage device or USB mouse.
DVR7800S-U Series Hybrid DVR User Guide 2

2 Getting Started
1.2 Rear Panel
The DVR rear panel is shown in Figure 1-2.
Figure 1-2
Refer to the following table for detailed information.
Item Function
1 Grounding mount
2 Power Input port
3 Power switch
4 Fan
5 Audio Inputs for channels 1–4
6 Audio Inputs (DB25 port) for channels 5–16
7 Loop Video Output
8 Video Input
9 Audio Output
10 Bidirectional Talk Input
11 Bidirectional Talk Output
12 Alarm Input/Alarm Output
13
Video VGA Output
14 HDMI port
15 RS-232 port
16 eSATA port
17 USB port
18 Network port
19 Video CVBS output
20 Video Matrix output
21 Full duplex RS-485 port
22 Semi duplex RS-485 port
Note: When connecting the Ethernet port, use the crossover cable to connect the PC and use the
straight cable to connect to the switcher or router.
DVR7800S-U Series Hybrid DVR User Guide 3

2 Getting Started
1.3 Alarm Connections
1.3.1 Alarm Port
Please refer to the following figure for detailed information about the alarm port.
Figure 1-3
No. ID Description
1 1-4, 1-8 or 1-16 Alarm Inputs (active low)
2
CTRL 12V
Control power output. For an external alarm, close the device power to
cancel the alarm.
3
+12V
External power input. Peripheral equipment must provide +12V power
(< 1A).
4 Earth ground
5 NO1/C1 – NO5/C5 Activation Outputs 1-4, normally open (on/off switch)
6 C5/NC5 Activation Output 5, normally closed (on/off switch)
7
T+, T- , R+, R-
Four-wire double duplex RS485 port
T+ T-: output wire
R+ R-: input wire
8 A/B 485 communication port: controls the PTZ decoder
1.3.2 Alarm Input Port
•Connect in parallel the COM end and GND end of the alarm detector (providing external
power to the alarm detector)
•Connect in parallel the Ground of the DVR and the ground of the alarm detector
•Connect the NC port of the alarm sensor to the DVR alarm input (ALARM)
Figure 1-4
Note: When your alarm input device is using external power, make sure the device and the DVR
have the same ground. Also, make sure that there is power to the external alarm device.
1
5
6
3
4
7
8
2
DVR7800S-U Series Hybrid DVR User Guide 4

2 Getting Started
1.3.3 Alarm Output Port
•Provide external power to external alarm device
•To avoid overloading, please refer to the following relay parameters table
•RS485 A/B cable is for the A/B cable of the PTZ decoder:
T+,T-,R+,R- are four-wire double duplex RS485 port: T+ T-: output wire; R+ R-: input wire
Relay Specifications
Model: JRC-27F
Contact Material Silver
Rating
(resistance load) Rated switch capacity 30VDC 2A, 125VAC 1A
Maximum switch power 125VA 160W
Maximum switch voltage 250VAC, 220VDC
Maximum switch currency 1A
Insulation
Between touches with same
polarity
1000VAC 1minute
Between touches with
different polarity
1000VAC 1minute
Between touch and winding 1000VAC 1minute
Surge voltage
Between touches with same
polarity
1500V (10 x 160us)
Open time 3ms max
Close time 3ms max
Longevity
Mechanical 50 x 106 times (3Hz)
Electrical 200 x103 times (0.5Hz)
Temperature -40°C to +70°C
DVR7800S-U Series Hybrid DVR User Guide 5

2 Getting Started
1.4 RS485
When the DVR receives a camera control command, it transmits that command through the coaxial
cable to the Pan/Tilt/Zoom (PTZ) device. RS485 is a single-direction protocol; the PTZ device can’t
return any data to the unit. To enable the operation, connect the PTZ device to the RS485 (A,B) input
on the DVR.
Since RS485 is disabled by default for each camera, you must enable the PTZ settings first. The
Hybrid DVR supports multiple protocols such as Pelco D and Pelco P.
To connect PTZ devices to the DVR:
1. Connect RS485 (A,B) on the DVR rear panel.
2. Connect the other end of the cable to the proper pins in the connector on the camera.
3. Follow the instructions to configure a camera to enable each PTZ device on the DVR.
Figure 1-5
RS485 port
DVR7800S-U Series Hybrid DVR User Guide 6

2 Getting Started
1.4.1 Network Connections
Figure 1-6
DVR7800S-U Series Hybrid DVR User Guide 7

2 Getting Started
1.5 Bidirectional Talk
1.5.1 DVR to PC
Device Connection
•Connect the microphone or pickup to the first audio input port on the device’s rear panel.
•Connect the earphone or the speaker to the audio output port on the PC.
•Login to the Web Service and click the Start Talk button to enable Bidirectional Talk (as
described on page 146).
Listening
Speak into the microphone connected to the DVR and the audio is received at the earphone or
speaker connected to the PC.
1.5.2 PC to the DVR
Device Connection
•Connect the microphone or the pickup to the audio output port on the PC.
•Connect the earphone or the speaker to the first audio input port on the device’s rear panel.
•Login to the Web Service and click the Start Talk button to enable Bidirectional Talk (as described
on page 146).
Listening
Speak into the microphone or pickup connected to the remote PC and the audio is received at the
earphone or speaker connected to the DVR.
DVR7800S-U Series Hybrid DVR User Guide 8

2 Getting Started
1.6 Remote Control
The following describes the remote control.
Figure 1-7
DVR7800S-U Series Hybrid DVR User Guide 9

2 Getting Started
No. Symbol Function
1 Power button. Press to power up or shut down the DVR.
2 Add Address. Use to input the device number of the unit that you want to
control with the remote.
3 Fast Play. Press to toggle between normal playback and various fast play
speeds.
4 Slow Play. Press to toggle between normal playback and various slow play
speeds.
5 Play Next. In playback mode, press to playback the next video.
In menu setup, press to move downward on the dropdown list.
6 Play Previous. In playback mode, press to playback the previous video.
7
Play / Pause. Press to toggle between normal playback and pause playback
modes.
8
Reverse / Pause.
Press to toggle between reverse playback and pause
playback modes.
9 Esc
Escape. Return to the previous menu or cancel the current operation.
During playback mode, press to restore real-time monitor mode.
10 Rec
Record. Press to manually start/stop recording. Use the direction keys or
number keys to select the recording channel.
11



Direction Keys. Press to move the selection in the currently-active control
left, right, up or own. During playback, click to control the playback bar.
12 Enter Enter. Use to confirm the current operation, return to the default button or
select a menu item.
13 Mult Multiple Windows. Press to toggle between one-window and multiple-
window display modes.
14 Fn
In one-window monitor mode: displays the PTZ control and image color
functions.
In motion detection setup: use with the direction keys to complete setup.
In text mode: toggles between numeric and alpha characters (lower/upper
case). Also serves as the Backspace function to delete the previous
character (to the left of the cursor) when pressed for 1.5 seconds.
In HDD management screen: switches between HDD recordings and
other information (menu prompt).
15
0-9
A-Z
Shift
-/- -
Alpha Numeric Characters. Press to input a number 0-9, upper case letter
or lower case letter, using the Shift key to toggle between character types.
To enter a number greater than 9, first press the -/- - key, and then input the
desired number.
DVR7800S-U Series Hybrid DVR User Guide 10