AEI SSP9210-SM Service manual

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SSP9210‐SM/SAX8210‐P/SGR8210‐SMK
AdministratorGuide
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SSP9210‐SMSAX8210‐P
SGR8210‐SMK
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REGISTRATIONS.............................................................................................................................................4
MASTER(SSP9210‐SM)..........................................................................................................................................4
RoomNumber&SIPMode.............................................................................................................................5
SIPAccounts....................................................................................................................................................5
SLAVE(SGR8210‐SMK(BASE))...............................................................................................................................6
RoomNumber&SIPMode.............................................................................................................................6
SIPAccounts....................................................................................................................................................7
DECTBASEANDHANDSETPAIRING................................................................................................................7
SSP9210‐SM&SAX8210‐P...................................................................................................................................8
SGR8210‐SMK(BASE)&SGR8210‐SMK(HANDSET).............................................................................................8
SPEEDDIALSETTINGS....................................................................................................................................9
SSP9210‐SM&SAX8210‐P...................................................................................................................................9
SGR8210‐SMK(BASE)&SGR8210‐SMK(HANDSET)...........................................................................................11
TONESETTINGS...........................................................................................................................................12
RINGTONENAME...................................................................................................................................................12
MUSICONHOLD....................................................................................................................................................12
REORDERTONEPLAYTIME.......................................................................................................................................12
CALLWAITINGTONE...............................................................................................................................................12
CALLWAITINGTONEREPEAT....................................................................................................................................13
CALLERID....................................................................................................................................................13
BACKUPSIPREGISTRATION..........................................................................................................................13
NETWORKSETTINGS....................................................................................................................................13
STATICIP..............................................................................................................................................................13
802.1X................................................................................................................................................................14
VLAN..................................................................................................................................................................14
AUTOPROVISIONING...................................................................................................................................15
FIRMWAREUPGRADE..................................................................................................................................16
FEATURECODES...........................................................................................................................................17
PHONEOPERATIONS....................................................................................................................................17
MAKINGACALL......................................................................................................................................................18
SSP9210‐SM..................................................................................................................................................18
SAX8210‐P.....................................................................................................................................................18
SGR8210‐SMK(BASE)....................................................................................................................................19
SGR8210‐SMK(HANDSET)............................................................................................................................19
RECEIVINGACALL...................................................................................................................................................20
SSP9210‐SM..................................................................................................................................................20

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SAX8210‐P.....................................................................................................................................................20
SGR8210‐SMK(BASE)....................................................................................................................................21
SGR8210‐SMK(HANDSET)............................................................................................................................21
RELEASEACALL......................................................................................................................................................21
SSP9210‐SM..................................................................................................................................................21
SAX8210‐P.....................................................................................................................................................21
SGR8210‐SMK(BASE)....................................................................................................................................21
SGR8210‐SMK(HANDSET)............................................................................................................................21
HOLDACALL.........................................................................................................................................................22
SSP9210‐SM..................................................................................................................................................22
SAX8210‐P.....................................................................................................................................................22
SGR8210‐SMK(BASE)....................................................................................................................................22
SGR8210‐SMK(HANDSET)............................................................................................................................22
JOINACALL...........................................................................................................................................................22
SSP9210‐SM..................................................................................................................................................22
SAX8210‐P.....................................................................................................................................................22
SGR8210‐SMK(BASE)....................................................................................................................................22
SGR8210‐SMK(HANDSET)............................................................................................................................23
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4
Registrations
AEIphonessupportBLAandthesignalingishandledbyphoneitself.TohandleBLA,thereare
twophonetypesintheconfigurations.OneisMasterandtheotherisSlave.Theidentityto
synchronizebetweenMasterandSlaveistheRoomNumber,whichisconfiguredatWUIÆ
GlobalSIPSettingÆOtherSettings,RoomNumber.Inthisproject,AEIconsiders
SSP9210‐SMasMasterandSGR8210‐SMK(BASE)asSlave.Seethepicturebelow.For
configuringMasterandSlaveonWebConfigurationPage,pleaserefertoMasterandSlave
sectionbelow.
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TologinWebconfigurationpage(MozillaFirefox),firstyouneedtoputSSP9210‐SMand
SGR8210‐SMK(BASE)inaDHCPnetwork.Bydefault,AEIphonesareDHCPclients,meaning
thatitwillgetanIPaddressfromaDHCPserverdynamically.Second,youcangetIP
informationbypressing*112*113onthephonekeypad.TheIPaddresswillshowonthe
LCDdisplayofSSP9210‐SM.AndSGR8210‐SMK(BASE)willpronounceitsIPaddressonceyou
pressedthefeaturecodes.
Master(SSP9210‐SM)
PleaselogintoWebconfigurationpageofSSP9210‐SMathttp://IP.Address.of.SSP9210‐SM:8000.
TheUsernameandPasswordareadminand1234respectively.
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SIP
Server
SIP
SIP
RTP
RTP
Master Slave
SIP
RTP

5
RoomNumber&SIPMode
RoomNumberisnotonlytheidentityforsynchronizingBLAstatusandalsothenumberwill
beshownontheLCDdisplayofDECThandset.ItcanbeconfiguredatWUIÆGlobalSIP
SettingÆOtherSettings,RoomNumberandSIPMode.
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SIPAccounts
ToconfigureSIPAccounts,pleasegotoWUIÆSIPAccounts,Add.Settings,suchas
RegistrationID,DisplayName,AuthenticationName,Password,RegistrationServer,Proxy
ServerandVoiceMailmustbeconfigured.
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PS:VoiceMailSettingismappedtoMessagespeeddialkeyattheleftbottomofSSP9210.
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Slave(SGR8210‐SMK(BASE))
PleaselogintoWebconfigurationpageofSGR8210‐SMK(BASE)at
http://IP.Address.of.SGR8210‐SMK(BASE):8000.TheUsernameandPasswordareadminand1234
respectively.
RoomNumber&SIPMode
RoomNumberisnotonlytheidentityforsynchronizingBLAstatusandalsothenumberwill
beshownontheLCDdisplayofDECThandset.ItcanbeconfiguredatWUIÆGlobalSIP
SettingÆOtherSettings,RoomNumberandSIPMode.
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SIPAccounts
ToconfigureSIPAccounts,pleasegotoWUIÆSIPAccounts,Add.InSIPAccountsettings,
suchasRegistrationID,DisplayName,AuthenticationName,Password,RegistrationServer
andProxyServermustbeconfiguredasbelow.
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DECTBaseandHandsetPairing
Inthisproject,AEIconsidersSSP9210‐SMasaDECTbaseofSAX8210‐PandSGR8210‐SMK
(BASE)asDECTbaseofSGR8210‐SMK(HANDSET).Topaireachofthempleaserefertosteps

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below.
SSP9210‐SM&SAX8210‐P
TopairSAX8210‐PwithSSP9210‐SM,pleasefollowstepsbelow.
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ThefirsttimepairingtoDECTbase
SAX8210‐Pwithfactorydefaultshows“NOSUB”afterbootingup.
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1. ToenableDECTbase,SSP9210‐SMopenachannel,pleasepress*112*811#onthekey
pad.Thenitwillfreeallendpointsandbereadyforpairing.
OntheDECTbaseLCDdisplay,itshows“DECT…FreeEndpoints”.
2. Press“*”buttononthehandset,SAX8210‐Pwillguideyouintophonemenu.
3. Select“2.Subscribe”,thenthehandsetstartssearchingDECTbase.
4. ItshowsRFPInumberonthedisplayonceitfoundanopenDECTbase.
CheckRFPInumberatthebackoftheDECTbase.Ifitmatches,thenyouarepairingthe
handsettothebase.1
5. IftheRFPInumberistheonethatthehandsetispairingwith,pleasepress“LINE1”to
connect.
IftheRFPInumberisnottheoneyouwanttopairwith,pleasepress“#”buttononthehandset.Thenit
willsearchanotheropenDECTbaseintheair.
6. ThehandsetshowsRoomNumberonceitispairedtothebase.
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Re‐pairingtoDECTbase
Ifitisrequiredtore‐pairSAX8210‐Ptoanotherbase,pleasepress**6863*onthehandset.
Thenthehandsetwillresettofactorydefaultandreboot.Itshows“NOSUB”onthedisplay
afteritbootsup.Thenpleasereferto“ThefirsttimepairingtoDECTbase”steps.
SGR8210‐SMK(BASE)&SGR8210‐SMK(HANDSET)
TopairSGR8210‐SMK(HANDSET)withSSP9210‐SM,pleasefollowstepsbelow.
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ThefirsttimepairingtoDECTbase
SGR8210‐SMK(HANDSET)withfactorydefaultshows“NOSUB”afterbootingup.Topairwith
SGR8210‐SMK(BASE),pleaseputtheSGR8210‐SMK(HANDSET)backtothebaseof
SGR8210‐SMK(BASE).Afterthehandsetputbacktothebase,itwillautomaticallypairafter
30seconds.
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Re‐pairingtoDECTbase

1TomatchRFPInumberbetweenSSP9210‐SMandSAX9210‐P, pleasecheckiflast9digitsofSSP9210‐SMRFPI
numberissameasfirst9digitsshowingonSAX9210‐Pdisplay.

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Ifitisrequiredtore‐pairSGR8210‐SMK(HANDSET)toanotherDECTbase,pleasepress
**6863*keyonthehandset.Thenthehandsetwillresettofactorydefaultandreboot.It
shows“NOSUB”onthedisplayafteritbootsup.Thenpleasereferto“Thefirsttimepairing
toDECTbase”steps.
SpeedDialSettings
Therearefoursetofspeeddials,whichareSSP9210‐SM,SAX8210‐P, SGR8210‐SMK(BASE)
andSGR8210‐SMK(HANDSET).Eachspeeddialsetcontainsdifferentservicenumbers.There
are10servicenumbersonSSP9210‐SMand6servicenumbersonSAX8210‐P, SGR8210‐SMK
(BASE)andSGR8210‐SMK(HANDSET).Thespeeddials’numbersettingsareallontheDECT
base.MeaningthatspeeddialsofSAX8210‐PisconfiguredonSSP9210‐SMandspeeddials
ofSGR8210‐SMK(HANDSET)isconfiguredonSGR8210‐SMK(BASE).Toconfigurespeeddials
indetail,pleaseseestepsinthissection.
SSP9210‐SM&SAX8210‐P
SSP9210‐SM
PleasegotoWUIÆSpeedDialafteryoulogintoWebconfigurationpageofSSP9210‐SM.
NumberfieldistheservicenumberyouwanttodialandDisplayistheinformationshowson
thedisplayafteritisdialed.10speeddialsfrom1to10mapstoservicekeysasfollowings.
1. WAKE‐UPCALL
2. IN‐ROOMDINING
3. FRONTDESK
4. HOUSEKEEPING
5. BELLDESK
6. CONCIERGE
7. SHOWRESERVATIONS
8. DINNERRESERVATIONS
9. SPA
10. SALON

10
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SAX8210‐P
PleasegotoWUIÆDECTSettingsafteryoulogintoWebconfigurationpageofSSP9210‐SM.
NumberfieldistheservicenumberyouwanttodialandDisplayistheinformationshowson
thedisplayafteritisdialed.6speeddialsfrom1to6mapstoservicekeysasfollowings.
1. MESSAGE
2. PRIORITYSERVICE
3. EMERGENCY
4. IN‐ROOMDINING
5. CONCIERGE
6. SPA
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11
SGR8210‐SMK(BASE)&SGR8210‐SMK(HANDSET)
SGR8210‐SMK(BASE)
PleasegotoWUIÆSpeedDialafteryoulogintoWebconfigurationpageofSGR8210‐SMK
(BASE).NumberfieldistheservicenumberyouwanttodialandDisplayistheinformation
showsonthedisplayafteritisdialed.6speeddialsfrom1to6mapstoservicekeysas
followings.
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1. MESSAGE
2. PRIORITYSERVICE
3. EMERGENCY
4. IN‐ROOMDINING
5. CONCIERGE
6. SPA
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SGR8210‐SMK(HANDSET)

PleasegotoWUIÆSpeedDialafteryoulogintoWebconfigurationpageofSGR8210‐SMK
(HANDSET).NumberfieldistheservicenumberyouwanttodialandDisplayisthe
informationshowsonthedisplayafteritisdialed.6speeddialsfrom1to6mapstoservice
keysasfollowings.
1. MESSAGE
2. PRIORITYSERVICE
3. EMERGENCY
4. IN‐ROOMDINING
5. CONCIERGE
6. SPA

12
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ToneSettings
RingtoneName
Therearefourringtonescanbeselected.Bydefault,itis“ringtone.snd”.Tochangethe
settings,pleasegotoWUIÆPhoneSettingsÆToneSetting,RingtoneName.
MusiconHold
Bydefault,“MusiconHold”settingissettodisable.Itmeansthatifanactivecallisbeingon
hold,theuserhearssilence.Ifmusicispreferred,pleaseselectoneoftheselections.To
configurethesettings,pleasegotoWUIÆPhoneSettingsÆToneSetting,MusiconHold.
ReorderTonePlayTime
Reordertoneisgivenifremotepartydisconnectsanactivecall.Bydefault,thesettingisset
to“0”;noreordertoneisplayedonceacallisdisconnected.Ifplayingreordertoneis
preferred,pleasegotoWUIÆPhoneSettingsÆTone Setting,ReorderTon ePlayTime.The
rangeforplayingreordertoneis1to30inseconds.
CallWaitingTone
Callwaitingtoneisabeepindicationtoremindtheuserthatthereisanotherincomingcall
waiting.Bydefault,itissetto“Disable”;nocallwaitingtoneisgivenonthesecondincoming
call.Toconfigurethesetting,pleasegotoWUIÆPhoneSettingsÆToneSetting,Call

13
WaitingTone .
CallWaitingToneRepeat
WithCallWaitingToneenable,thebeepindicationplaysonlyonetime.Torepeatplayingthe
beepindication,pleasegotoWUIÆPhoneSettingsÆToneSetting,CallWaitingTone
Repeatandenableit.
CallerID
Bydefault,CallerIDissettodisable.Thedisplayshows“IncomingCall…”withoutindicating
thecallerIDofthecallingparty.ToenableshowingcallerID,pleasegotoWUIÆGlobalSIP
SettingsÆOtherSettings,CallerID.

BackupSIPRegistration
ToenableSSP9210‐SMorSGR8206‐SMsupportingregistrationfailovertosecondSIPserver,
pleasegotoWUIÆSIPAccounts,FirstSIPAccount.FillinthefirstandthesecondSIP
server’sIPaddressordomainnameinthe“RegistrationServer”andProxyServer”;make
suretheyareseparatedby“;”.Withthesetting,thephonewillregistertothesecondSIP
serverifthereisnoresponsefromthefirstSIPserver.
NetworkSettings
Intheproject,bothSSP9210‐SMandSGR8210‐SMK(BASE)aredefaulttoDHCPclientsand
802.1Xsettingsarepre‐configuredfromfactory.Toconfigurenetworksettings,pleasegoto
WUIÆNetworkÆLANSettings.
StaticIP
Toconfigurethephone’snetworktypetostaticIP,pleasecheckStaticIPintheLANSetting.
Fillinallitemslistedonthepageandthenclick“Submit”atthebottompage.

14

802.1x
AEIphonessupportportbasednetworkaccesscontrol,802.1Xwithtwotypes,PEAPandTLS.
Toconfigure802.1X,pleasegotoWUIÆNetworkÆLANSettings,802.1XSetting.

VLAN
Withcertainnetwork,separatingvoiceandnetworkintotwodifferentsegmentsmaybe
applicablebyusingvirtualLAN(VLAN).ToconfigureVLAN,pleasegotoWUIÆNetworkÆ
LANSettings,VLAN.




15
AutoProvisioning
Autoconfigurationplaysaveryimportantroleinamassivephones’deployment.Withauto
provisioningapplication,IPphonesareallplugandplaywhileinstallation.AEIusesDHCP
option66,astandardTFTPserverandanAEIconfigurefilecreatortoachievethegoal.By
defaultforallAEIIPphones,theyareautoconfigurationenabledwithDHCPoption66.
Meaningthat,aphonegetTFTPserverIPaddressatthesametimewhenitacquiredIP
addressfromaDHCPserver.ThenthephonegoestotheTFTPserverrequestaconfigurefile
namedbyitsMACaddress,forexample,000e43c00123.cfg.Andifthefileisthereonthe
TFTProotfolder,itwilldownloadandprovisioningtheconfiguration.


1. AphonesendsrequesttoacquireanIPaddress.
2. ThephonegetsanIPaddressandIPaddressof
theTFTPserver.
3. ThephonelogintotheTFTPserversending
configurationfilerequest.
4. Thephoneisdownloadingconfigurationfile.
5. ThephonesendsregistrationtotheSIPserver
6. ThephoneregisteredtotheSIPserver

Inshort,therearethreestepstosetupthenetworkenvironment.
1. SetupaTFTPserverinthenetwork.(AEIrecommendsTFTPD32).
2. ConfigureOption66ontheDHCPserver.
3. UsetheconfigurefilecreatorprovidedbyAEI.
(Formoredetail,pleaserefertoAutoProvisioningDocument)

ToconfigureAutoConfigurationmanually,pleasegotoWUIÆSystemSettingsÆAuto
Config.
DHCP
Server
TFTP
Server
SIP
Server

16

IntheServerfield,youcanconfigurewhichfiletransferprotocolthephoneisgoingto
communicate.Optionsaretftp://,ftp://orhttp://infrontoftheserver’sIPaddressFor
example:ftp://10.0.10.11.Andiftheserverisftporhttpandrequireausernameand
password,pleasefillintheinUsernameandPasswordrespectively.

FilePath:Ifphones’configurationfilesareatrootfolderoftheserver,pleaseleaveitblank.If
notpleasefillinthefilepath,forexample,/config.
FirmwareUpgrade
Autofirmwareupgradecanbeonlyenabledordisablethroughautoconfigureprocess.Once
itisenabled,thephonewillcheckfirmwareversionevery12hoursandupgradefirmwareif
thereisanewone.Ifyouwouldliketoupgradefirmwareatanytime,pleaseconfigure
manuallyatWUIÆSystemSettingsÆFirmwareUpgrade,ForceUpgrade.



IntheServerIPfield,youcanconfigurewhichfiletransferprotocolthephoneisgoingto
communicate.Optionsaretftp://,ftp://orhttp://infrontoftheserver’sIPaddress.For

17
example:ftp://10.0.10.11.Andiftheserverisftporhttpandrequireausernameand
password,pleasefillintheinServerUsernameandServerPasswordrespectively.

ServerFilePath:Ifphones’firmwarefileisatrootfolderoftheserver,pleasefillinfirmware
namewithoutextension.Ifnot,pleasefillinthefilepathplusfirmwarenamewithout
extension,forexample,/firmware/ssp9210.

FeatureCodes
HereisFeatureCodesreferencetable.Itisusefulwhileyou’redeployingphones.

FeatureCodesDescriptionApplicableModel
*112*111#ResetFactoryDefaultSSP9210‐SM,
SGR8210‐SMK(BASE)
*112*112#FirmwareInformationofSSP9210or
SGR8206‐SMK(BASE)
SSP9210‐SM,SAX8206,
SGR8206‐SMK(Handset)
*112*113#IPaddressInformationofSSP9210or
SGR8206‐SMK(BASE)
SSP9210‐SM,SAX8206
SGR8206‐SMK(BASE),
SGR8206‐SMK(Handset)
*112*114#MACaddressInformationSSP9210‐SM
*112*600#ForKeylayout,“HOLD”,“MUTE”,“Volume”,
fromlefttoright.
SGR8206‐SMK
*112*601#ForKeylayout,“HOLD”,“SPEAKER”,
“Volume”,fromlefttoright.
SGR8206‐SMK
*112*810#EnableDECTPairingforthesecondDECT
Handset
SSP9210‐SM,
SGR8210‐SMK(BASE)
*112*811#FreeAllEndPointsandEnableDECTPairingSSP9210‐SM,
SGR8210‐SMK(BASE)
*112*812#PINCodeInformationSSP9210‐SM
*112*814#DisableDECTPairingSSP9210‐SM,
SGR8210‐SMK(BASE)
*112*815#BaseRFPIInformationSSP9210‐SM


PhoneOperations
Withallconfigurationsdoneonthephone,theSSP9210‐SM,SAX8210‐P, SGR8210‐SMK(BASE)

18
andSGR8210‐SMK(HANDSET)areasetoftwolinesgroup.Youcanmakecalls,receivecall,
holdacallandjoinacall.Pleaserefertofollowingsectionsformoredetail.
Makingacall
SSP9210‐SM
HandsFreeMode
DialingwithKeypad
1. Selectanavailablelineorgotostep2willautomaticallygetanavailablelineforyou.
2. Enterthetelephonenumberonthealphanumerickeypad.
3. Press#tosendthecallimmediatelyorwait3secondsforautodial.

Dialingfromtheservicekeys
1. Selectanavailablelineorgotostep2willautomaticallygetanavailablelineforyou.
2. Pressoneoftheservicekeytoreachtheservice.

HandsetMode
DialingwithKeypad
1. Hookoffthehandset,thephoneautomaticallygetsanavailablelineforyou.
2. Enterthetelephonenumberonthealphanumerickeypad.
3. Press#tosendthecallimmediatelyorwait4secondsforautodial.

Dialingfromtheservicekeys
1. Hookoffthehandset,thephoneautomaticallygetsanavailablelineforyou.
2. Pressoneoftheservicekeytoreachtheservice.

SAX8210‐P
Dialingwithkeypad
1. PressLine1orLine2togetanavailableline.
2. Enterthetelephonenumberonthealphanumerickeypad.
3. Thephoneautomaticallysendsthecallafter4secondsifnofurthernumberisdialed.

OR

1. Enterthetelephonenumberonthealphanumerickeypad.
2. PressLine1orLine2ifitisavailablewillimmediatelysendthecall.


19
Dialingfromtheservicekeys
1. PressLine1orLine2togetanavailableline.
2. Pressoneoftheservicekeystoreachtheservice.

OR

1. Pressoneoftheservicekeystoreachtheservicedirectly.

SGR8210‐SMK(BASE)
Dialingwithkeypad
1. PressLine1orLine2togetanavailableline.
2. Enterthetelephonenumberonthealphanumerickeypad.
3. Press#tomakethecallimmediatelyoritsendsthecallafter4secondsifnofurther
numberisdialed.

Dialingfromtheservicekeys
1. PressLine1orLine2togetanavailableline.
2. Pressoneoftheservicekeystoreachtheservice.

OR

1. Pressoneoftheservicekeystoreachtheservicedirectly.

SGR8210‐SMK(HANDSET)
Dialingwithkeypad(Sittingonthebase)
1. Pickupthephonefromthebase.
2. EnterthetelephonenumberontheSGR8210‐SMK(BASE)keypad.
3. Press#tomakethecallimmediatelyoritsendsthecallafter4secondsifnofurther

OR
1. Pickupthephonefromthebase
2. Enterthetelephonenumberonthekeypad.
3. Thephoneautomaticallysendsthecallafter4secondsifnofurthernumberisdialed.

Dialingwithkeypad(Notsittingonthebase)
1. PressLine1orLine2togetanavailableline.
2. Enterthetelephonenumberonthealphanumerickeypad.

20
3. Thephoneautomaticallysendsthecallafter4secondsifnofurthernumberisdialed.

OR

1. Enterthetelephonenumberonthealphanumerickeypad.
2. Pressanavailablelinekeywillimmediatelysendthecall.

Dialingfromtheservicekeys(Sittingonthebase)
1. Pickupthephonefromthecase
2. Pressoneoftheservicekeystoreachtheservicedirectly.

Dialingfromtheservicekeys(Notsittingonthebase)
3. PressLine1orLine2togetanavailableline.
4. Pressoneoftheservicekeystoreachtheservice.

OR

1. Pressoneoftheservicekeystoreachtheservicedirectly.

Receivingacall
SSP9210‐SM
Pickupthehandsettoanswerthecallifthereisanincomingcall.
OR
PressSPEAKERkeytoanswerthecallifthereisanincomingcall.
OR
PressincomingLinekeytoanswerthecallifthereisanincomingcall.

SAX8210‐P
Pickupthehandsettoanswerthecallifthereisanincomingcall.
OR
PressincomingLinekeytoanswerthecallifthephoneisidleandisnotonhook.
