Cisco UNIFIED 9971 User manual

The Cisco 9971 IP telephone provides easy access to a
wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
PLACE A CALL
Internal
Lift handset, press the Speaker button, line
button, Headset button or the New Call soft key
Dial the extension
External
Lift handset, press the Speaker button, line
button, Headset button or the New Call soft key
Local–dial 8 + 10 digit number
Long distance–dial 8 + 1 + 10 digit number
LAST NUMBER REDIAL
Press the Redial soft key
DIVERT–For Voicemail Users Only
When the phone is ringing, press the Divert soft key
The call is answered by voicemail
CALL FORWARD
Activate
When the phone is idle, press the Forward All soft
key
Enter the number or press the Messages button
for sending calls directly to Voicemail
Cancel
Press the Forward Off soft key
CALL HOLD
Place a Call on Hold
During a call, press the Hold button
Retrieve a Call on Hold
Press the Resume soft key or the line button
TRANSFER A CALL
During a call, press the Transfer button
Dial the number
Announce the call
Press the Transfer soft key or Transfer button
to complete the transfer, and hang up
To Cancel a Transfer
If the person you attempt to transfer a call to is not
available:
Press the Cancel soft key
Press the Resume soft key to return to the original
call
CALL PARK
Park a Call
During a call, press the Park soft key
The call is automatically placed in a park position
The park position is displayed above the soft keys
Retrieve a Parked Call
Dial the park position indicated when the call was
originally parked
You are now connected
JOIN
This feature allows you to join two active calls to create a
conference.
Answer the second incoming call
Press the line button next to the line of the second
incoming call (automatically puts the first caller on
hold)
Join these two callers to create a 3-way call
Push the Conference button
Press the Active Calls softkey
Choose the held call
Press the Conference softkey
CONFERENCE CALL
During a call, press the Conference button
Dial the number you wish to add to the call
After the party answers, press the Conf soft key to
bring the parties together
Add additional parties
Repeat the above steps, adding up to 5parties to the
call
Reconnect to Conference When Called Party Can’t Join
If the person you attempt to bring into the conference is
not available:
press the Cancel soft key
press the Resume soft key to return to the original
call
View the conference call members
If this feature is configured on your phone, press the
Show Details soft key
MEET-ME CONFERENCE
Establish a Meet-Me conference
Press the More soft key until the MeetMe soft key
appears
Press the MeetMe soft key
Dial the Meet-Me conference number
Join a Meet-Me Conference
Dial the Meet-Me conference number
You are now connected to the conference
SPEED DIALING
Phone is idle (no dial tone)
Dial the speed code number
Press the SpeedDial soft key
Pick up handset or remain in speaker mode
To program these numbers, please refer to the CUCM
User Reference documentation.
CALL HISTORY
To view missed, received, or placed calls, press the
Applications button
Select Call History
Choose the line(s) you want a call history for
Toggle between all and missed calls by selecting the
All Calls and Missed soft keys
To place a call to one of the phone numbers from
within the directory, press the Call soft key if the
number can be dialed as it appears
Press the EditDial soft key, edit the dialed number to
include the outside access code, then press the Call
soft key if it’s an external number

CONTACTS
To view a personal or corporate directory, press the
Contacts button
Select either Corporate Directory or Personal
Directory
Enter the search criteria followed by the Submit soft
key
To place a call to one of the phone numbers from
within the directory, press the Call soft key or if
needed press the Edit Dial soft key to edit the digits
as desired, then press the Call soft key
RING VOLUME
When the phone is idle, press the Volume key to hear
the current ring volume
Press up or down on the Volume key to change the
ring volume
When the ring times out, the setting will be saved
RING TYPE
Press the Applications button
Select Preferences
Select Ringtone
Select the line
Select a ringtone
Press the Play soft key to play the ringtone
Press the Set soft key to set a ringtone
LCD CONTRAST
Press the button
Select Preferences
Select Brightness
Use the Navigation bar to change the contrast
Press the Save soft key to save the setting
WALLPAPER
Press the Applications button
Select Preferences
Select Wallpaper
Press the Preview soft key to view wallpaper
Press the Set soft key to apply wallpaper
Use the Up or Down soft keys to change the contrast
Press the OK soft key to save the setting
VOICE MAIL SETUP AND ACCESS
Enroll with Voicemail (first time use only)
Press the Messages button or dial the internal
voice mail phone number 5499
Enter the first time enrollment password = 1000
Follow prompts to:
Record your name –press # key as soon as you
say your name
Record a greeting –press # key as soon as you
say your greeting
Set a new password
Re-record Your Name
Press 4 then 3 and follow prompts
Log on to Voicemail from Your Phone
Press the Messages button or dial the internal
voice mail phone number 5499
Enter your password followed by the # key
Log on to Voicemail from a Different Office Phone
Press the Messages button or dial the internal
voice mail phone number 5499
Press the * key when voice mail answers
Enter your ID (extension) followed by the # key
Enter your password followed by the # key
BASIC VOICEMAIL
Press the Messages button or dial the internal voice
mail phone number 5499
Hear new messages
1
Set up options
4
Send new message
2
Cancel or back up
*
Review old messages
3
Skip or move ahead
#
During Message
Playback
After Message Playback
Restart message
1
Repeat
1
Save
2
Save
2
Delete
Slow playback
3
4
Delete
Reply
3
4
Change volume
5
Forward message
5
Fast playback
Rewind, small
6
7
Save as new
Rewind
6
7
Pause or resume
Fast forward
8
9
Message summary
9
TRANSFER CALL INTO VOICEMAIL
While connected to the caller:
Press the Transfer soft key
Press the *key
Dial the person’s extension you are transferring the
call to
Press the Transfer soft key
LEAVE A QUICK MESSAGE IN A MAILBOX
WITHOUT CALLING THE EXTENSION:
Lift handset
Press * and the extension
Leave message
Hang up
CISCO PHONE CONNECTIONS