Aerohive AP250 User manual

Aerohive AP250 Hardware User Guide
The Aerohive AP250 features two Wi-Fi radios; a fixed 5 GHz 802.11ac Wave 2 radio and a
software-selectable 802.11n 2.4 GHz/ 802.11ac 5 GHz radio. Software-selectable radio allows IT
managers to enable 802.11ac performance on both radios for the best coverage and capacity,
up to 2.6 Gbps. Built-in BLEprovides proximity, indoor location tracking, and other location-based
mobile engagement services. The AP250 has the power to support enterprise-grade features,
including built-in application visibility and control, RADIUS authentication, DHCP, captive web
portals, location services and spectrum analysis.
For more information about Aerohive APs in general, see "Introduction to Aerohive APs"
Important! Changing the Country Code: If your access point is configured for the World
Regulatory Domain, it is important to set the country code to the country in which the APwill be
deployed for optimal wireless operation. To do this, follow these steps:
1. Power on the APand allow it to find and connect to HiveManager NG. Once the
APisconnected, it appears in the table of unconfigured devices on the Monitor > Devices
page and is categorized as New under the Management Status table header.
2. Select the check box next to the AP, and then choose Update > Advanced >Update
Country.
3. On the Update Country Code page, choose the appropriate country code from the drop-
down list, and then click Upload.
Regulatory Compliance Statements
The regulatory compliance statements in this section apply to AP250 devices.
For Japan, the AP250 is restricted for indoor use in the 5150-5350 MHz band only.
Aerohive AP250

Compliance Statements
The following compliance information applies to AP250 devices.
AP250 Compliance Statement - Europe
EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The
following test methods have been applied in order to prove presumption of conformity with
the essential requirements of the R&TTE Directive 1999/5/EC:
EN 60950-1:2009 2006+A2:2013
Safety of Information Technology Equipment
EN 62311: 2008 / Article 3(1)(a) and Article 2 2006/95/EC)
Assessment of electronic and electrical equipment related to human exposure restrictions
for electromagnetic fields (0 Hz-300 GHz)
EN 300 328 V1.9.1: 2015-02
Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission
systems; Data transmission equipment operating using wide band modulation techniques;
Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive
EN 301 893 V1.8.1: 2015-03
Broadband Radio Access Networks (BRAN); 5 GHz high performance RLAN; Harmonized EN
covering the essential requirements of article 3.2 of the R&TTE Directive
EN 301 489-1 V1.9.2: 2011
Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic
Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical
requirements
EN 301 489-17 V2.2.1 2012
Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic
Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for
Broadband Data Transmission Systems
In Italy the end-user should apply for a license at the national spectrum authorities in order
to obtain authorization to use the device for setting up outdoor radio links and/or for
supplying public access to telecommunications and/or network services.
•Česky [Czech]: [Aerohive] tímto prohlašuje, že tento [AP250] je ve shoděse základními
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
•Dansk [Danish]: Undertegnede [Aerohive] erklærer herved, at følgende udstyr [AP250]
overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
•Deutsch [German]: Hiermit erklärt [Aerohive], dass sich das Gerät [AP250] in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
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Aerohive AP250

•Eesti [Estonian
]
: Käesolevaga kinnitab [Aerohive] seadme [AP250] vastavust direktiivi
1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele
sätetele.
•English: Hereby, [Aerohive], declares that this [AP250] is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
•Español [Spanish]: Por medio de la presente [Aerohive] declara que el [AP250]
cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.
•Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ [Aerohive] ΔΗΛΩΝΕΙ ΟΤΙ [AP250]
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ
ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
•Français [French]: Par la présente [Aerohive] déclare que l'appareil [AP250] est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
•Italiano [Italian]: Con la presente [Aerohive] dichiara che questo [AP250] è conforme
ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
•Latviski [Latvian]: Ar šo [Aerohive] deklarē, ka [AP250] atbilst Direktīvas 1999/5/EK
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
•Lietuvių[Lithuanian]: Šiuo [Aerohive] deklaruoja, kad šis [AP250] atitinka esminius
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
•Nederlands [Dutch]: Hierbij verklaart [Aerohive] dat het toestel [AP250] in
overeenstemming is met de essentiële eisen en de andere relevante bepalingen van
richtlijn 1999/5/EG.
•Malti [Maltese]: Hawnhekk, [Aerohive], jiddikjara li dan [AP250] jikkonforma mal-ħtiġijiet
essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.
•Magyar [Hungarian]: Alulírott, [Aerohive] nyilatkozom, hogy a [AP250] megfelel a
vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
•Polski [Polish]: Niniejszym [Aerohive] oświadcza, że [AP250] jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.
•Português [Portuguese]: [Aerohive] declara que este [AP250] está conforme com os
requisitos essenciais e outras disposições da Directiva 1999/5/CE.
•Slovensko [Slovenian]: [Aerohive] izjavlja, da je ta [AP250] v skladu z bistvenimi
zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.
•Slovensky [Slovak]: [Aerohive] týmto vyhlasuje, že [AP250] spĺňa základné požiadavky
a všetky príslušné ustanovenia Smernice 1999/5/ES.
•Suomi [Finnish]: [Aerohive] vakuuttaa täten että [AP250] tyyppinen laite on direktiivin
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
EURadiation Warning Statement
To meet federal radiation exposure requirements, these devices should be installed at a
minimum distance of 9.05" (23 cm) from your body.
Federal Communication Commission Interference Statement
Page 3 of 15
Aerohive AP250

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio or TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 32
cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
Country Code selection feature to be disabled for products marketed to the US/CANADA
Industry Canada Statement:
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
• l'appareil ne doit pas produire de brouillage, et
• l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
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Aerohive AP250

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems;
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour
une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 32
cm between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour
un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un
minimum de 32 cm de distance entre la source de rayonnement et votre corps.
Taiwan Compliance Information
Aerohive AP250
第十二條→經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻
率、加大功率或變更原設計之特性及功能。
第十四條→低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即
停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及
醫療用電波輻射性電機設備之干擾。
在5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。
無線資訊傳設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作，發射的信號
應維持於操作頻帶中。
Taiwan MPE Warning
電磁波曝露量MPE標準值(MPE) 1mW/cm2，送測產品實值為0.734 mW/cm2
Safety Guidelines and Regulatory Compliance Statements
The cautions, warnings, and compliance information in this section apply to AP250 devices.
The following safety icons are used in these guidelines to identify the type of precaution:
This icon indicates a general caution. Failure to comply with a caution
notification can result in damage to equipment.
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Aerohive AP250
Caution:

This icon indicates an electrical caution. Failure to comply with an
electrical notification can result in serious injury or death, and extensive
damage to equipment.
The following table lists the safety precautions you should follow when installing your
AP250 devices.
Aerohive devices must be installed by a professional installer who is
certified to install these types of devices and to ensure that they are
properly grounded and meet applicable local and national electrical
codes.
These devices are intended for indoor use only.
Do not install the device in an environment where the operating ambient
temperature might exceed the recommended ranges.
Electrical equipment generates heat. Ambient air temperature may not
be adequate to cool equipment to acceptable operating temperatures
without adequate circulation. Be sure that the room where you install
your device has adequate air circulation.
Changes or modifications made to this device that are not expressly
approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Electrostatic discharge (ESD) can damage equipment and impair
electrical circuitry. ESD damage occurs when electronic components are
improperly handled and can result in complete or intermittent failures. Be
sure to follow ESD-prevention procedures when handling electronic
components.
Make sure the rack or cabinet (if used) housing the device is adequately
secured to prevent it from becoming unstable or falling over.
Never assume that power is disconnected from a circuit; always check
the circuit.
Reliable Grounding - Reliable grounding of rack-mounted equipment
should be maintained. Particular attention should be given to supply
connections other than direct connections to the branch circuit (e.g. use
of power strips.)
To meet radiation exposure requirements in all countries, these devices
should be installed at a minimum distance of 12.5" (32 cm) from your
body. See individual country warning for country-specific distances, if
required.
All Ethernet and RS232 (console) ports and the cables attached to them
are designed for intra-building connection to other equipment. Do not
connect these ports directly to wiring that exits the building where this
appliance is located
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Aerohive AP250

Installing the AP25
0
The following sections describe how to install your Aerohive AP250 devices, connect them to the
network, and start managing them in HiveManager NG.
Shipping Carton Contents
The AP250 access point shipping carton contains the following items:
• AP250 chassis
• Generic QuickStart Guide
• Hardware accessories kit containing:
• 3 wall-mount screws and three wall anchors
• Wall-mount or diagonal ceiling mounting bracket
For mounting instructions, see "Mounting the AP250 ".
For information about securing the device, see "Securing the AP250".
For information about the status indicator light, see "Status Light".
Mounting the AP250
You can mount the AP250 on a flat surface, a wall, or to the tracks of a dropped ceiling
grid. The following sections describe these installation methods.
Wall or Non-dropped Ceiling Mount
Attach the AP250 to any vertical or horizontal surface that will supports its weight (1.6 lb, or
0.73 kg), and to which you can install wall mount screws. Use the following procedure.
1. Use the bracket keyholes as a template to mark the mounting hole locations, and drill
two corresponding holes in the wall or drywall ceiling.
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Aerohive AP250

2. Install two wall mount screws (and plastic anchors if necessary). Leave the screw
heads far enough away from the wall so that the bracket will slip over the screw heads
(you can test this using the bracket). If you are connecting the device to cables from
inside the wall, drill an access hole for the cables.
3. Attach the device to the bracket by lining up the mount tabs on the bottom of the
device with the corresponding tab depressions on the bracket. Slip the tabs under the
edges of the tab depressions and rotate the device until it clicks into place on the
bracket.
4. Mount the device on the wall or ceiling by slipping the bracket keyholes over the
screw heads and sliding the screws into the narrow part of the keyhole.
To remove the device from the bracket, use a small flat-blade screwdriver or similar tool
to depress the mount clips on the bottom of the device and release it from the bracket,
as shown in the illustration.
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Aerohive AP250

Dropped Ceiling Track Mount
You can mount the AP250 in either a square or diagonal position on a standard 15/16"-wide
track (2.38 cm) in a dropped ceiling. A diagonal mount requires the diagonal mount
bracket that ships with the device. This section describes how to do both installations.
Square Dropped Ceiling Track Mount
Slip the mount tabs over the edges of the ceiling track as shown in the illustration, then
rotate the device slightly until the mount clips click into place over the track edges.
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Aerohive AP250
You can also mount these devices to non-standard or recessed dropped ceiling
tracks using brackets designed for 9/16" (1.34 cm) tracks. These brackets can be
ordered from Aerohive (AH- ACC-BKT-80211AC-KIT).

Diagonal Dropped Ceiling Track Mount
Follow these steps and the illustration to mount an AP250 in the diagonal position on a
standard dropped ceiling track.
1. Attach the diagonal bracket to the device by slipping the mount tabs on the device
over the plain edges of the bracket.
2. Rotate the bracket until the mount clips on the device click into place over the
bracket edge.
3. Hold the device upside down and slip the mount clips on the diagonal bracket over
the edges of the ceiling track. Because you are installing the device from below, it is
helpful to use your fingertips to identify the location of the mounting tabs by touch.
4. Press the device gently against the track and rotate it until the mount clips click into
place.
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Aerohive AP250

Securing the AP250
You can secure the AP using a Kensington ® lock in the lock slot on the side of the device,
or you can order a security bracket kit (AH-ACC-SEC-KIT-80211AC) to secure it to a ceiling
track or to a wall. Aerohive recommends a variety of Kensington locks. For more
information, contact your sales representative.
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Aerohive AP250
Connecting the AP250
Follow these steps to connect your AP250 to power and to the network.
1. Connect a standard RJ45 Ethernet cable from ETH0 on the APto a switch that provides
PoE power, or use a PoE injector (see "Ethernet Ports".
2. After the AP receives power, it automatically tries to get network settings and contact
HiveManager NG. This process takes about five minutes. When you see the APlisted on
the Devices page in the Monitor section of the HiveManager NG GUI, the initial setup is
complete and you can begin managing the AP with HiveManager NG.
3. If the AP does not appear in the HiveManager NG GUIafter about ten minutes, see the
Aerohive product documentation to understand how the APattempts to contact
HiveManager NG, and learn what you can do to help establish the connection. These
resources are available for free at www.aerohive.com/techdocs.

To meet federal radiation exposure requirements, these devices should be installed at a
minimum distance of 9.05" (23 cm) from your body.
Component Descriptions
Status Light
The status light conveys operational states for system power, firmware updates, Ethernet
and wireless interface activity, and major alarms. The AP250 has a rectangular status light
bar on the top corner and down one side of the chassis. The colors of this light bar indicate
the following states of activity:
Dark: There is no power or the status indicator is disabled.
Amber (flashing): This is an alert that indicates that the device is performing a firmware
upgrade. Do not power off the device during this process.
Amber (steady): This is an alert that indicates that the CAPWAP connection has not
been successfully established, or the device is booting or shutting down.
White: The device is powered on, a successful CAPWAP connection has been made,
and the firmware is operating normally. During normal operation, the LED produces a
slow blink consisting of 4 seconds of illumination followed by one minute of darkness. To
extend the life of the status LED, turn it off completely for normal use, and turn it on
when needed for troubleshooting. To turn the LED off, establish a console connection
with the device and enter the following CLI command:
system led brightness off
To turn the LEDon, enter the following CLIcommand: You can choose the level of
brightness the LED displays:
system led brightness [bright | soft | dim]
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Aerohive AP250
Hardware Components
You can see the hardware components of the AP250 in the illustration below and read about
them in the sections that follow.

The Console port is located on the bottom of the device. Use this port to make a serial
connection between your management system and the AP. The management station from
which you connect to the device must have a VT100 emulation program, such as Tera Term
Pro © (a free terminal emulator) or Hilgraeve HyperTerminal ® (provided with Windows ®
operating systems from XP forward). The serial connection settings are: 9600 bits per
second, 8 data bits, no parity, 1 stop bit, no flow control.
The pin-to-signal mapping for the Console port is shown in "Aerohive Device Pin
Assignments".
Ethernet Ports
The AP250 has two RJ45 10/100/1000Base-T/TX Ethernet ports (ETH0 and ETH1) that
automatically negotiate half- and full-duplex connections with the connecting device. The
ports are autosensing and adjust to straight-through and crossover standard Cat3, Cat5,
Cat5e, or Cat6 Ethernet cables automatically. The APs receive power through an Ethernet
connection to the ETH0 port from PSE that is compatible withthe 802.3at and 802.3af
standards.
Power sourcing equipment can be embedded in aswitch or router, or it can come from
purpose-built devices that inject power into the Ethernet line en route to the AP. Because
the PoE ports have autosensing capabilities, the wiring termination in the Ethernet cable
can be either straight-through or crossover.
If you use a USBLTEmodem, you must use 802.3at standard PoE and PSE.
You can purchase your own PoE injector or purchase the following 20 W and 30 W PoE
injectors as optional accessories from Aerohive (not available in Brazil):
• AH-ACC-INJ-20W-EU
• AH-ACC-INJ-30W-EU
•AH-ACC-INJ-20W-US
•AH-ACC-INJ-30W-US
• AH-ACC-INJ-20W-AU
• AH-ACC-INJ-30W-AU
•AH-ACC-INJ-20W-IL
•AH-ACC-INJ-30W-IL
Reset Button
Use the Reset button to reset the device or restore the factory default settings. Insert a
paper clip or similar tool into the Reset pinhole and press the button. To reboot the device,
press the button for 5 seconds. To return the configuration to the factory default settings,
press it for at least 10 seconds. After releasing the button, the indicator light goes dark, and
then glows steady amber while the firmware loads and the system performs a self-test. After
the software finishes loading and the AP has connected to HiveManager NG, the status
indicator glows steady white.
To disable the reset button from resetting the configuration, enter this command: no
reset-button reset-config-enable . When this command is enabled, pressing the
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Aerohive AP250
Console Port
button for 5 seconds will still reboot the AP, but pressing it for more than 10 seconds will not
reset its configuration.

USBModem Port
The USB modem port (backward compatible with USB1.1) allows you to connect a wireless
3G/4G USB modem to serve as a backup WAN connection.
If you use a USBLTEmodem, you must use 802.3at standard PoE and PSE.
The port is protected by a port cover, as shown in the hardware components illustration
above. To access the port, remove the screw that secures the cover in place. To protect
the port, keep the cover in place when the port is not in use. For additional security, when
you are not using the port, you can secure it with one of the security screws that ship with
the device.
If you use the security screw, you will need a spanner insert bit for size #6 security
screws and a driver handle that will accept the bit. These bits are available from
Aerohive in sets of three for AP121, AP141, AP230, AP250, AP330, AP350, AP370,
and AP390 models (AH-ACC-SEC-BIT-330-AP350-3PK).
Antennas
The AP250 has nine internal antennas:
• Five single-band 5 Ghz antennas
• Three dual-band 2.4 GHz/5 GHz antennas
•One
BLE antenna.
Locking Slot
When mounting the AP on a ceiling track or flat surface, you can secure it to the track using
a Kensington ® lock in the lock slot or using a security bracket (shipped separately). See
"Securing the AP250".
Hardware Specifications
Understanding the range of specifications for these APs is necessary for optimal deployment and
device operation. The following specifications describe the physical features and hardware
components, PoE electrical requirements, and the temperature and humidity ranges in which the
devices can operate.
Device Specifications
• Chassis dimensions: 7.25" W x 2.12" H x 7.25" D (184 mm W x 54 mm H x 184 mm D)
• Weight: 1.6 lb (0.73 kg)
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Aerohive AP250
• Three internal omnidirectional 802.11b/g/n 2.4 GHz antennas, and three internal
omnidirectional 802.11a/b/g/n/ac 5 GHz antennas
• One RJ45 (9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control)
• Eth0 Ethernet port: autosensing 10/100/1000Base-T/TX Mbps, with IEEE 802.3af- or
802.3at-compliant PoE
• Eth1 Ethernet Port: autosensing 10/100/1000Base-T/TX Mbps

Power Specifications
• IEEE 802.3af PoE Power: Full 3x3:3 802.11ac MU-MIMO performance, BLE and Dual 5
GHz. No USB port, no 2nd Ethernet port.
• IEEE 802.3at PoE Power: all of the above plus USB port and 2nd Ethernet port.
• 802.3af PoE-capable Gigabit Ethernet port
• PoE nominal input voltages: 48 V
• RJ45 power input pins: Wires 4, 5, 7, 8 or 1, 2, 3, and 6
Environmental Specifications
• Operating temperature: 32 to 104° F (0 to 40° C)
• Storage temperature: -40 to 185° F (-40 to 85° C)
• Relative Humidity: 5 to 95% RH (noncondensing)
Copyright © 2016Aerohive Networks, Inc.
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Aerohive AP250