Agent 1100 User manual

Instruction Manual
agent 1100
Simplifying Communication

1
INTRODUCTION
Thank you for purchasing the Agent 1100 caller ID telephone with built in phone book.
Please read through this manual before attempting operation of your new phone.
SAFETY INSTRUCTION
When using your telephone equipment, the following basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to persons:
1. Read and understand all instructions
2. Follow all warnings and instructions.
3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
Use damp cloth for cleaning.
4. Do not place this product on an unstable cart, stand or table. The product may fall, causing damage to the
phone.
5. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
6. Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
7. Do not use this telephone during an electrical storm, there may be a remote risk of electronic shock from
lightning and thunder.
FEATURES
¾FSK/DTMF Caller ID system compatible
¾Call waiting
¾Menu selectable in English / French / Spanish / Italian / German / Turkish / Danish / Greece
¾LCD display with 16-digit and 16-character
¾4 one-touch memories and 10 two-touch memories
¾8 kinds of ring melodies
¾Do Not Disturb function
¾5 levels of LCD contrast can be set
¾Mute function
¾Hold on music
¾Recall, pause and redial function
¾Speakerphone
¾Call duration
¾4 levels of ringing and hands-free volume control
¾3 levels of headset volume control
¾LCD backlight function
¾NEW and MSG waiting LED indicator
¾Headset Socket
¾DC power supply available

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LOCATIONDESCRIPTION

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GETTINGSTARTED
1. The unit requires 3 X 1.5V AA batteries. Open the cover found underneath the phone and insert the
batteries corresponding to the + and – symbols (For best performance consider using alkali batteries).
Alternatively you can use an AC/DC power supply to power your phone instead of batteries (AC-DC
adaptor, Input Alternating Current 220V, Output DC 9V, Current above 300mA, the output plug should be
anode inside and cathode outside, please ensure your adaptor is connected via the correct connection
node and securely plugged into the wall point). If the chosen power source has been installed correctly,
the default time settings should now be shown on the liquid crystal screen. Please be aware, the battery
and DC power supply cannot be used together; when the AC/DC power supply is connected the battery
will be cut off automatically prolonging the battery life. If the AC/DC power supply is removed/ turned off,
you must take the plug out from the DC jack of the phone to activate the battery power supply.
2. Please now connect your handset using the coiled phone cord, attaching the cord via the head jack
sockets found on the side of the phone and the end of the handset.
3. You can now attach the phone line to the socket on the base of the phone, test the connection by
listening for a dial tone on the handset. If there is a constant dial tone the phone is correctly installed.
NORMALUSAGE
RECEIVING A CALL
From handset
1. Pick up the handset and talk to the other party.
2. To end the call, return the handset securely to the base.
Switching to speakerphone whilst on a call
1. When using the handset, press key and return the handset to the base.
2. To end the call, press key again.
Answering a call using a headset
1. Upon receipt of a call, press the HEADSET key to answer and talk with the caller through your headset.
2. To end the call, press the HEADSET key again.
Note: Please follow the manufacturer’s directions on how to connect the headset to your phone.
Answering a call using the speakerphone
1. Upon receipt of a call, press key and talk to the caller.
2. To end the call, press key again.
Note: To view the caller ID, please allow the phone to ring at least twice before answering the call.
MAKING A CALL
Using the handset
1. Remove the handset from the base unit.
2. When you hear the dial tone, dial the desired number.
3. The phone will automatically start to time the conversation 6 seconds after the connection has been
made.
4. To end the call, return the handset to the base.

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From Headset
1. Press the HEADSET key, dial the desired number.
2. To end the call, press the HEADSET key again and the call will be ended.
Note: Please follow the manufacturer’s directions on how to correctly use your headset, as headset usage
may differ.
From Speakerphone
1. Press the key.
2. When you hear the dial tone, dial the desired number.
3. The phone will start to time the conversation 6 seconds after the connection has been made.
4. To end the call, press the key again.
Pre-dialing function
1. When the handset is on the base, dial the desired number using the numerical keys.
2. If there are mistakes, use the DEL key to edit the number sequence.
3. Press the key or pick up the handset and the number will be dialed automatically.
Redial
1. Pick up the handset or press key,
2. Press the RD key, the last dialed number will be dialed again
Switch the talking mode between using the Handset, Hands free and Headset
1. When using a Headset, pick up the handset to close Headset mode and enter handset talking mode.
2. When using a Headset, press key to close Headset mode and enter Hands free talking mode.
3. When in Hands free mode, press the HEADSET key to close the hands free speakerphone and enter
Headset talking mode.
4. When in handset mode, press the HEADSET key and hang up the handset to switch to Headset talking
mode.
Note: You can adjust the conversation volume whilst using a Headset by adjusting the switch at the
bottom of the base.
MENUSETTING
At on-hook state, press the SET key to enter the menu settings. the LCD will display VIEW MENUĹĻ. Please
use the UP

or DOWN keys to select among different items. To edit a menu item when visible on the display
please press the SET key again to go into its setting. After completing any edits, press SET key again to
confirm and move to another item. To quit the settings menu at any time, press the DEL key.
NOTE: The system will time out if you leave more than 6 seconds between key presses.
Full lists of the editable features are listed below:
¾Language
1. At on-hook state, press the SET key then press the UP key once, SELECT LANGUAGE will be
displayed on the LCD screen
2. Press the SET key, the first language displayed should be ENGLISH, as the default menu language
setting.

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3. Use the Up or Down keys to toggle the available languages, pressing the SET key to confirm your
selection.
¾Area code settings
1. At on-hook state, press the SET key then press the UP key twice, the option SET AREA CODE will now
be displayed.
2. Press the SET key and you will see ----- displayed on the LCD screen (or the preset area code) and the
first ‘-’ flashing. If you have already set the area code, this will be displayed with the first number flashing
ready for editing.
3. Use the Up or Down key to edit from 0 to 9, and then press the SET key again to confirm the selected
number.
4. Repeat the instructions above to set the additional digits. A Total of 5 digits can be set.
¾Long distance code setting
1. At on-hook state, press the SET key then press the UP key three times, LONG DIST ACCESS will now
be displayed on the LCD screen.
2. Press the SET key, you will see ------ displayed on LCD (or the code previously set) and the first ‘-’
flashing. If you have already set the long distance code, the preset code will be displayed with the first
digit flashing.
3. Use the Up or Down keys to edit from 0 to 9, and then press the SET key again to confirm. Repeat the
above instructions to edit the further digits.
After setting the long distance code, at on-hook state press the RD key twice to dial out the incoming number
displayed on LCD ahead with the long distance code in dialing back situation.
¾Setting the Date/Time
1. At on-hook state, press the SET key then press the UP key four times, The DATE/TIME option will now
be displayed.
2. Press the SET key and the year digits will flash. Use the Up or Down keys to change the year, press the
SET key to confirm. The month digits will now flash awaiting edit.
3. Repeat the operations to set the month, day, hour and minute by turn. The LCD screen will automatically
display the corresponding day of the week.
Note: The current date and time will usually be updated by the Caller ID signal while the year setting remains
unchanged. DTMF call signal have no effect to the setting of date and time.
¾LCD contrast setting
1. At on-hook state, press the SET key then press the UP key five times, CONTRAST ADJUST will now be
displayed on the LCD screen.
2. Press the SET key and you will see CONTRAST 3 on the LCD screen to indicate the default contrast
setting is at 3 (medium).
3. Use the Up or Down key to select the desired level. There are five available contrast levels, press the
SET key to confirm the chosen level.
¾Baby call setting

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1. At on-hook state, press the SET key then press the UP key six times, BABYCALL will now be displayed
on the LCD screen.
2. Press the SET key and you will see BABYCALL OFF displayed on the LCD screen to indicate the
default is BABYCALL OFF.
3. Use the Up or Down key to turn it ON and press the SET key, then input the BABYCALL number, and
press the SET key to confirm.
Note: After you set the baby call number and set baby call to ON, then the phone will dial out the saved baby
call number when you pick up the handset. To dial with the handset on the on-hook state press any key
except the SET key.
Note: To turn off this function, repeat the above steps to set BABY CALL OFF and press SET key to confirm.
¾Ring melody setting
1. At on-hook state, press the SET key then press the UP key seven times, RING MELODY will now be
displayed on the LCD screen.
2. Press the SET key and you will see RING MELODY 1 displayed on the LCD screen to indicate the
default ring melody is the first one.
3. Use the Up or Down keys to select your favorite melody among 8 selectable. Press the SET key to
confirm.
¾Adding a new phone book entry
1. At on-hook state, press the SET key then press the UP key eight times, the LCD will display
PHONEBOOK INPUT
2. Press the SET key, the LCD will display INPUT NUMBER, Input the telephone number using the
numerical key and confirm by pressing the SET key.
3. Input the name by using the UP

or DOWN key to move the cursor and the DEL key to correct.
4. Press the SET key to confirm and go to the next group number input.
Note: You can press the number keys multiple times to input the letters. For example, if you want to input the
name “JACK”, you should: press 5 key once, 2 key once, 2 key three times, 5 key twice.
The alphabet on the key buttons is arranged as follows:
12 ABC 3 DEF
4 GHI 5 JKL 6 MNO
7 PQRS 8 TUV 9 WXYZ
Note1 – Copy incoming calls to phonebook: Press the UP

or DOWN key to review an incoming call, then
press the BOOK key twice to copy the incoming call (number & name) to the phonebook memory directly; or
press MEMORY and BOOK key to edit the number, press the MEMORY key to confirm and enter. To edit the
name, use the alphanumeric keys with the help of DEL key for deleting, and the MEMORY key for confirming.
Note2 – Please see the section “REVIEWING, DIALING OUT AND DELETING PHONEBOOK ITEMS” to
access the desired operations.
¾Editing an item in the phone book

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1. At on-hook state, press the SET key then press the UP key nine times, the LCD will display
PHONEBOOK EDIT.
2. Press the SET key and input the first name character of the item you want to edit, the LCD will display
the first item of the character. You can also press the UP

or DOWN key to find the item one by one
without inputting the first name character. Press the SET key when you find the desired number and
name. The rest of the editing process is the same as adding a new item.
¾Flash time setting
3. At on-hook state, press the SET key, then press the UP key ten times, the LCD will display FLASH TIME.
4. Press SET and you will see 100ms flashing on LCD.
5. Use the UP

or DOWN key to select flash time at 100,300,600 or 1000 ms, and then press the SET key to
confirm.
FUNCTIONS AND OPERATIONS DESCRIPTION
REVIEWING, CALLING BACK AND DELETING INCOMING CALLS
¾Caller ID message
When receiving an incoming call of FSK or DTMF signal, the unit will display the phone number together with
the following information: caller’s name, calling date & time, and a serial number. A new number will carry a
“NEW” icon, and a repeated number will carry a “REP” icon. “PRIVATE CALL” will be displayed when the
caller prefers his or her number to be hidden. “OUT OF AREA” indicates that the call is coming from an area
where Caller ID service is not supplied. “ERROR” represents an incorrect incoming signal.
If there are missed calls that haven’t been reviewed, the NEW LED will blink once every two seconds.
If there is an incoming message, the MSG LED will be lit.
The current date and time will be updated by the FSK Caller ID signal, while the year setting remains
unchanged. DTMF Caller ID signal will not change the date and time setting, as it only contains the caller’s
number.
If there is no caller’s name in the Caller ID signal but your phone book contains the name of this number, the
name in phone book will be carried on to this call.
¾Reviewing
At on-hook or off-hook state, use the UP

or DOWN keys to review the incoming call records, each with caller’s
name, calling number, date and time. To scroll rapidly, press and hold the UP

or DOWN key.
¾Calling back
At on-hook state, to call back an incoming call number, pick up the handset and press or RD key directly
when you find a local call number, or press the RD key twice for a long distance call number in order to head
the number with the long distance code.
¾Deleting
To review an incoming call you want to delete, press DEL key, LCD prompts DEL? press DEL key again to
confirm the deletion. Or press DEL key for 2 seconds while reviewing incoming calls, then LCD will prompt
DEL ALL?, press DEL key once again to delete all incoming calls including VIP.
¾Setting VIP numbers

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To review an incoming number, press the PAUSE/VIP key to set it as VIP number. VIP numbers can’t be
deleted individually; you should press the PAUSE/VIP key to cancel the VIP attribute first. And during DND
state, the phone will ring four beeps to indicate a VIP number calling in.
REVIEWING, CALLING BACK AND DELETING OUTGOING CALLS
¾Reviewing
At on-hook or off-hook state, use the OUT key to review the outgoing call records, each with called number
and conversation time. To scroll rapidly, press and hold UP

or DOWN key.
¾Calling back
At on-hook state, to call back an outgoing call number, pick up the handset and press or RD key directly.
At off-hook state, to call back an incoming number displayed on LCD, press RD key directly.
¾Deleting
To review an outgoing call you want to delete, press DEL key, the LCD will prompt DEL? Press the DEL key
again to confirm the deletion. Or press and hold the DEL key for 2 seconds and the LCD will prompt DEL
ALL? Press the DEL key once again to delete all outgoing calls.
REVIEWING, DIALING OUT AND DELETING PHONEBOOK ITEMS
¾Reviewing
At on-hook or off-hook state, press the BOOK key, the LCD will prompt INPUT PREFIX; Input the first letter of
the name to find the desired item. Or press the BOOK key continuously or press the UP

or DOWN keys to
review the phonebook items one by one.
To scroll rapidly, press and hold the UP

or DOWN key.
¾Calling back
At on-hook state, to call back a phonebook number, pick up the handset and press or the RD key
directly.
At off-hook state, to call back a phonebook number, press the RD key directly.
¾Deleting
To review a phonebook item you want to delete, press the DEL key and the LCD will prompt DEL? Press the
DEL key again to confirm the deletion.
ONE-TOUCH MEMORY
¾Storing
At on-hook state, pre-dialing a phone number or review to an incoming call number, then press the MEMORY
key and Mi (i=1~4) keys followed.
¾Checking and dialing
At on-hook state, press Mi (i=1~4) key to check the stored number, pick up the handset and press or the
RD key to dial it out.
At off-hook state, press Mi (i=1~4) key to dial out the stored number directly.
¾Deleting
At on-hook state, press Mi (i=1~4) key to show the stored number, press the DEL key twice to delete it.
TWO-TOUCH MEMORY

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¾Storing
At on-hook state, pre-dialing a phone number or to review to an incoming call number, press the MEMORY
key and followed by one of the number keys 0~9.
¾Checking and dialing
At on-hook state, press the MEMORY key and one of number keys 0~9 to check the number stored in the
corresponding address, pick up the handset and press or RD key to dial it out.
At off-hook state, press the MEMORY key and one of number keys 0~9to dial out the stored number directly.
¾Deleting
At on-hook state, press the MEMORY key and one of number keys 0~9 to show the stored number, then
press the DEL key twice to delete it.
SELECT DIALING MODE
At on-hook state, press and hold the

key for 2 seconds, the LCD will display PULSE which means you are
selecting pulse dialing for the phone. Press and hold the

key for 2 seconds again and the LCD will display
TONE which means you are selecting tone dialing.
MUTE FUNCTION
If you don’t want the other party to hear you speaking temporarily during a call, you can press the MUTE/DND
key to mute your voice. Press it again to release and continue the conversation.
FILTER SETTING (DO NOT DISTURB FUNCTION)
If you don’t want to be disturbed by incoming calls at an important time, you can set the phone in DND state.
1. At on-hook state, hold the MUTE/DND key for 3 seconds, the LCD will display FILTER START to indicate
you set a starting time of DND period.
2. Press the UP

or DOWN key to set the hour and press SET to confirm.
3. Press the UP

or DOWN key to set the minute and press SET to confirm.
4. The LCD will display FILTER STOP to remind you to set the end time of DND period.
5. Use the same process to set the hour and minute of end time, press the SET key to confirm, the LCD will
display the FILTER icon.
During DND period, for normal incoming calls the LCD will only display the incoming messages and no ring
tone. But for VIP calls the phone will bleep four times.
Note: To end the DND period, press and hold the MUTE/DND key until the FILTER icon disappears.
ALARM CLOCK
¾Set alarm clock
1. At on-hook state, hold the ALARM key for 3 seconds, the LCD will display ALARM 1 OFF.
2. Press the UP

or DOWN key to select the alarm clock from 1~3, press the SET key to confirm.
3. Press the UP

or DOWN key to select ALARM 1 ON, press the SET key to confirm.
4. Press the UP

or DOWN key to set the alarm hour and press the SET key to confirm.
5. Press the UP

or DOWN key to set the alarm minute and press the SET key to confirm.
6. Use the same process to set the other alarm clocks.
¾Control the alarm clock
When the alarm time comes, you can control the alarm using following methods:
If you want to terminate the alarm, press the ALARM key, then the alarm will be terminated at once.