Aidcall Touchsafe Pro User manual

DocNo.FM5505issueDPage1
Touchsafe®Pro
WirelessNursecallSystem
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DisplayPanelV3.00a
UserGuide
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Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
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Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
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Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
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CONTENTS
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SectionTopicPage
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1ProductOverview2
2ImportantSafetyInstructions3
3RegulatoryInformation4
4Maintenance&Care4
5DisplayPanelOptions5
6DisplayPanelFeatures6
7MainScreen 7
8SystemConfiguration8
9NurseCall14
10ViewClientNotes/AcceptCall15
11NursePresent16
12AssistanceCall17
13EmergencyCall18
14CardiacCall19
15WCCall20
16BedToBeCleanedCall21
17CallPointRemovedAlert22
18TamperAlert23
19DeviceStatusAlert24
20PleaseTestAlert25
21PullcordCall26
22PullcordWCCall27
23PendantCall28
24TelecareCall29
25DoorOpenAlarm30
26DoorOverrideAlert31
27FixedReminders32
28VariableReminders33
29MapScreen34
30DoorsScreen35
31BedsScreen36
32MultipleCallsScreen37
33PushNotifications38
CONTENTS
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1. PRODUCTOVERVIEW
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TouchsafeProDisplayPanelswillusuallybelocatedintheMainOfficeorReceptionareaandinadditiontheremaybe
otherslocatedincorridorsorotherstrategicareasthroughoutthebuilding.
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CallsfromCallPoints,Pullcords,DoorMonitors,etc.willbedisplayedonthePanelswithcolourcodedbannersand
differentalarmtonestohelpstaffeasilyidentifythedifferentcalltypesandprioritylevels.
Onmulti‐panelsystemsallcallsmaybedisplayedonallpanelsorthesystemmaybesetupwithzonessocallsfrom
specificareasareonlydisplayedonthePanellocatedinthatarea.ThePanelsmayalsobesetuptooperatedifferently
duringthedayornight,e.g.allcallscanbedisplayedononepanelatnightandalarmtonescanbesilenced.
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Otheroptionsincludeover‐doorAudioVisualIndicators(AVI’s)tosignpostacalltostaffonduty,radiopagingtoalert
staffofacallnomatterwheretheyare,andCallLoggingsoftwaretocreatereportsonthecallhistoryfromalocalPC.
Batteryreplacementwarnings,tamperalarmsandregularpollingofradiodevicesautomaticallykeepsthesystem
functioningproperlyallofthetime.
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TouchsafeProDisplayPanelsareembeddedwithanantimicrobialagentduringmanufacture.
Thispreventsthegrowthofharmfulmicro‐organismstherebypreventingthespreadofgermsanddisease.
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2. SAFETYINSTRUCTIONS
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Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
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Toreducetheriskofelectricshockdonotdisassemblethisproductunlessyouarequalified.Openingor
removingcoversmayexposeyoutodangerousvoltagesorotherhazards.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
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Thisproductshouldonlybeconnectedtoa220‐240VAC50/60Hzmainssupply.Ifyouareunsureofthe
typeofpowersupplyconsultyourlocalpowercompany.
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Theinternalbatterymustonlybereplacedqualifiedservicepersonnel.Useonlymanufacturerapproved
rechargeablebatteryasidentifiedintheinstallationmanual.
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USBPortsareforEngineersuseonly–theyarenotsuitableforchargingSmartphonesorTablets.
DonotpushobjectsofanykindintotheUSBPortsasthismayresultindamage.
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Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto
providethisseparationmayresultinreducedradiorange.
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Donotlocatethisproductabovearadiatororotherheatsource.Slotsintheproducthousingare
providedforventilation.Theseopeningsmustnotbeblockedorcovered.Donotpushobjectsofany
kindthroughtheslotsasthismayresultindamageorinjury.
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Donotexposetodirectsunlight.
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Donotexposethisproducttodrippingorsplashingwater.Aswithanyelectronicequipmenttakecare
nottospillliquidsintoanypartofthesystem.Liquidscancauseafailureand/orafirehazard.
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Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.DONOTuseawetcloth.Thedisplaycanbecleanedwithproprietaryscreen
cleanersorwipes.
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Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
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Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
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3. REGULATORYINFORMATION
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ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC
SafetyofInformationTechnologyEquipment;EN60950‐1:2006+A12:2011
ElectroMagneticCompatibility;EMC2004/108/EC
RestrictionofHazardousSubstances;RoHS2011/65/EU
AcopyofthecompleteDeclarationofConformityisavailablefromAidcall.
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ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
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TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
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Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
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Thissymbolonbatteriesindicatesseparatecollection.Batteriescontainchemicalsthatcanbe
hazardoustohealthandtheenvironmentandshouldnotbedisposedofinthewastebin.
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TheEUDirective(2006/6/EC)hasbeenputinplacetoensurethesafedisposalandrecyclingof
batteries.
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Returnusedbatteriestoyoursupplierordrop‐offatyourlocalmunicipalwasterecyclingdepot.
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NTENTS
4. MAINTENANCE&CARE
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ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.
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Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.
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FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
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MONTHLYMAINTENANCE
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DisplayPanelsshouldberegularlycleanedwithanti‐bacterialwipes,atthesametimetheyshouldbe
checkedforsignsofexternalphysicaldamage.Brokenorcrackedplasticcasescantrapdirtandcontribute
tothespreadofgerms.Productsneedingrepaircanbereturnedviathewebsite;
www.aidcall.co.uk/healthcare/support/repair
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ANNUALMAINTENANCE
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AlthoughtheDisplayPanelbatteryismonitoredandapoorstateofchargeisreportedautomaticallyitis
bestpracticetohavethebatterytestedeveryyearandreplacedevery5years.Atthesametimeafull
systemtestshouldbeperformedtoensureallradiodevicesarecommunicatingcorrectly.
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Intheunlikelyeventthatapanelneedstoberestarted,pleaseensureall
activecallsareactionedbeforeproceeding.
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5. DISPLAYPANELOPTIONS
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Thereare4differentmodelsofTouchsafeProDisplayPanel;10”or15”screenwithorwithoutaninternal
RFE(RadioFrontEnd).Amaximumof32Panelscanbeconnectedonthesamesystem.
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DisplayPanelswithaninternalRFEhaveanantennaonthetop;panelswithnoRFEwillrequirean
externalwallmountedRFE
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10”Panel‐NoRFE
15”Panelwith
internalRFE
10”Panelwith
internalRFE
15”Panel‐ NoRFE
ExternalRFE

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6. DISPLAYPANELFEATURES
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Boththe10”and15”DisplayPaneloptionsoperateexactlythesameandhaveallthesamefeatures,it’s
onlythescreensizethatdiffers.
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POWERLED
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ThepowerLEDshouldnormallybeilluminatedSTEADYGREENwhenthemainssupplyisconnected.
ThepowerLEDwillFLASHGREENwhenthepanelisoperatingonstandbybatteryalone.
Textonthescreenwillalsoindicatethepowerstatusandifthestandbybatteryisgettinglow.
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ALARMSOUNDER
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Allalarmcalls,systemalerts,remindersetc.willbedisplayedonscreenanddifferenttonesaresoundedto
identifythedifferentcalltypes.Sometonescanbesilencedfromthepanelwhereasothers(e.g.
Emergency)havetobesilencedatsource.Avolumecontrolisavailableinthepanelsettings.
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Antenna(oninternal
RFEoptionsonly)
GreenPowerLED
10”or15”TFTLCD
TouchScreen
WallorDeskMounting
Enclosure
InternalAlarmSounder

DocNo.FM5505issueDPage7
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7. MAINSCREEN
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Whennocallsexistthemainscreenwilldisplaythetimesimilartobelow.Thebuttonsalongthetopofthe
screenarecolouredBLUEontheMasterpanel,anyadditionalpanelsonthesamesystemwillhave
YELLOWcolouredbuttons.
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TouchtherelevantbuttonsalongthetopofthescreentochangethemainscreenviewtoshowAlarms,
BuildingMapsorDoors.*Note:theBedsbuttonwillonlybedisplayedwhentheBedStatusfeatureis
enabledintheCallPointsandtheDementiaClockcanbeturnedon/offduringsetupbyanEngineer.
Alistofthelast500eventscanbeviewedbytouchingtheListbutton.
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DAYCLOCK
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Allpanelscanshowadayclocktohelpresidentswhohavetrouble
tellingwhetheritisdayornight,morningorafternoon,orsimply
needreassuranceaboutwhatdayitis.Theinformationis
displayedasshowninthetablealongside.
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COMMSINDICATOR
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ThisshouldnormallybeSTEADYGREENwithtextstating“Comms:OK”.
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IfitchangestoFLASHINGRED/GREENandstates“Comms:OK”thenthereisaPanelmissingoffthe
network–callyourServiceEngineerimmediately.
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IfitchangestoSTEADYREDandstates“Comms:Fail”thenthereisaproblemwiththeradionetworkand
nocallswillbedisplayed–callyourServiceEngineerimmediately.
Touchtosee
MainScreen
Touchtosee
AlarmsScreen
Touchtosee
Map Screen
Touchtosee
DoorsScreen
TouchtoListLast500EventsTouchtoLo
g
On
CommsIndicator
SupplyIndicator
Touchtosee
BedsScreen*
Time
DayClock*
Morning:7amto12noon
Afternoon:12noonto5pm
Evening:5pmto10pm
Night:10pmto7am

DocNo.FM5505issueDPage8
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7. MAINSCREEN
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SUPPLYINDICATOR
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ThisshouldnormallybeSTEADYGREENstating“Supply:OK”.
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IfitchangestoORANGEandstates“MainsFail”thenthemainspowerisoffandthepanelisoperating
fromitsstandbybattery.Thepanelwillcontinuetooperateasnormalforseveralhours.Ifthewhole
buildingspowerisoffreportthisthroughthenormalchannels,ifonlythepanelmainspowerhasfailedcall
yourServiceEngineerimmediately.
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IfitchangestoREDandstates“Mains/BatteryLow”thenthemainspowerisstilloffandthestandby
batterypowerisgettinglow–thepanelislikelytoturnitselfoffsoon.
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IfitchangestoYELLOWandstates“BatteryCritical”thenthestandbybatterypowerisverylow(orthe
mainspowerisonbutthebatteryisdisconnected)–callyourServiceEngineerimmediately.
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IfitchangestoPURPLEandstates“BatteryLow”thenthepanel’sdailyself‐testhasdetectedthatthe
batteryisnotholdingitschargeanditneedsreplacing–callyourServiceEngineerimmediately.
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LOGONOPTIONS
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Ifyouneedtomakeanychangestothesystemsetup,changeclient
names,addnotesetc.thenyou’llneedtobegivenapassword.
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TouchtheLogOnbuttonandan“EnterPassword”box
willappearonthescreenasshownalongside…
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Thereare3LogOnoptions;Engineer,ManagerorMatron.
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TouchthesymbolandchoosetherequiredLogOnoption
fromthepulldownbox.
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Entertherequiredpassword(4digits)usingthekeypadandtouch
theLogOnbuttoninthebottomlefthandcornerofthekeypad.
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Thescreenwillchangetoshowtheparametersavailablefor
eachLogOn–seebelow;
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ManagersLogOnMatronsLogOn
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ThefunctionofeachbuttonontheManagersLogOnscreenisdescribedinSection8onthefollowing
pages…
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DocNo.FM5505issueDPage9
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8.SYSTEMCONFIGURATION
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EDITDETAILS
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PANELSETTINGS
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DisplayATXRemovedFromBracket–ifaCallPointisremovedfromitswallbracketanalarmwillbedisplayedonthepanel(s).
DisplayPearPushRemoved–ifaPearPushisunpluggedfromitsCallPointanalarmwillbedisplayedonthepanel(s).
ActiveCallerUpgrade–audibletonesontheAVI’sandPanelswillbeupgradedtothenextlevelofcallevery120seconds.
ScreenTaps–selectoneof3options(off/soft/loud)forthesoundthatismadewhenthescreenistouched.
UseHTMTones–ifcheckedthesystemaudibletonesforalarmsareplayedfromtheprocessor.Ifuncheckedthesystemwillplay
.wavfilesfromthewindowsoperatingsystem.Defaulttoneswillbeplayedforeachalarmlevelunlessanalternativetoneis
selectedfromthedropdownboxes.
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Remove–thiscanbeusedtoremoveadevicethathaspreviouslybeenonthesystemandhasreportedthroughasafaultor
cannotberemovedfromthescreenforsomeotherreason.Thenumberofactivedevicesonthesystemisshownabovethegrey
pull‐downbox.Inordertoreducethenumberofoptionsincludedinthepull‐downboxaFilterisprovided.Forexampleifafailed
unitisfromHouseCode123,thenentering123intotheFilterboxwillshowonlydevicesthatstartwith123.Whenthedesiredunit
isselected;presstheRemovebutton.An“AreyousureyouwanttoDeleteprompt”willappear,if‘Yes’isselectedthedevicewill
beremovedfromtheActiveDeviceListuntilanewalarm/pollisreceivedfromthedevice.Thiswillpreventtheunitfromreporting
throughasa“PleaseTest”every2hours.Oncethisactioniscompleteyoucanremovetheeventfromthedisplaybypressing
‘Accept’ontheassociatedAlarmBanneronthemainscreen.If‘No’isselectedthedevicewillremainontheActiveDevicesListand
willreportasafaultevery2hoursuntilthefaultisrectified.
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PushNotificationsEnabled–thePushNotificationfeaturecanbeenabled/disabledbytheManagerusingthischeckbox.IfPush
NotificationsareenabledintheEngineersSetupthentheywillalwaysbere‐enabledwhenthepanelisrestarted.
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TouchSavewhendonethenClosetoexit.
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Thisallowstheeditingofaclient’sdetails.Note:edits
performedontheMasterpanelaresavedandsenttoall
otherpanelsontheNetwork.
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SelecttheDevicetoeditfromthepull‐downbox(ortype
itsIDintheFilterbox).
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UsethekeypadtochangetheResidents/RoomName.
TextenteredintheNotesboxwillbedisplayedon‐screen
bytouchingthebannerforacallorReminder.
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SelectwhichZone/Ward/BedAVI’syouwanttooperate
withthiscallpoint.
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SelectifyouwantaReminderEnabled,choosethe
ReminderTypeasFixed(forMedicationatfixedtimes)or
Variable(forRemindersatfixedintervals).SettheStart
timeforthefirstreminder,theIntervalbetween
remindersandDuration(timeuntillastreminder)from
thepull‐downboxes.Seesections27&28forexamples.
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TouchSavewhendonethenClosetoexit.
SelecttheScreenSaverImagefromthepull‐downbox
andsettheScreenSaverTimeoutintheboxbelow.
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SettheVolumeofthepanelalarmtonesfrom0(off)to
100%(fullvolume)in20%increments.
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SettheAcceptTimeout‐thisthedurationforwhicha
callcanbeinthe‘Accept’stateduringwhichtimethe
associatedaudibletonesaresilencedandthealarmhas
alowerpriority.
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SettheMuteAllAlarmsTimeout‐thisisthedurationfor
whichallaudibletonescanbesilenced.
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SettheBedCleanRefreshTime‐thisistheintervalat
whichthe“BedToBeCleaned”eventwillbereported.
Itcanbesetas10,20or30minutes;
Ifsetas10itwillreportat00,10,20,30,40&50
Ifsetas20itwillreportat00,20&40
Ifsetas30itwillreportat00&30

DocNo.FM5505issueDPage10
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8.SYSTEMCONFIGURATION
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STAFFID
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CHANGEPASSWORD
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NIGHTMODE
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ThisallowsastaffnametobeassignedtoanInfra‐Red
BuddyIDoraBluebellPagerID.
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Whenthesedevicesareused(toclearanalarmcall
downforexample)thestaffnameisrecordedagainst
thateventintheSystemLog.
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SelecttheStaffIDyouwanttoassignanametofrom
thepull‐downbox(ortypetheIDintheFilterbox).
TheStaffID’sareassignedfrom01to99.
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UsethekeypadtoentertheStaffName.
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TouchSavewhendonethenClosetoexit.
Passwordsarea4digitnumberandcanbechangedif
theuserhaspermission.
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Note:passwordschangedontheMasterpanelare
savedandsenttoallotherpanelsontheNetwork.
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AnEngineercanchangeallpasswords,aManagercan
changetheManagerandMatronpasswordsonlyanda
Matroncannotchangepasswords.

SelecttheUserpasswordyouwanttochangefromthe
pull‐downbox.

Usethekeypadtoenterthenewpassword(4digits)
intothePasswordboxthenenterthesamenumber
againintheConfirmPasswordboxbelow.

PresstheChangebuttonthenClosetoexit.
Thepanelcanbesettooperatethesame24hoursaday
(i.e.DayMode)oroperatedifferentlyineitherNight
Mode1orNightMode2.

SettheNightMode1Starttime,DurationandDayson
whichitappliesandrepeatforNightMode2ifrequired.
TherearebuttonstoEnableNightMode1orEnable
NightMode2independentlyorbothtogether.

IfNightMode2startswhileNightMode1isactivethen
NightMode1willtakepriority.

IfthepanelisoperatinginNightModeitispossibleto
settheCardiacandEmergencyVolumeto0,20%or40%.
Thiswilloverridethevolumesettingforthepanelin
“PanelSettings”.Thesameoptionisalsoavailableforall
otherAlarmVolumesinNightMode.

PresstheSavebuttonthenClosetoexit.