Aiphone IX SERIES User manual

IX Series
Video Door Station
IX-EA, IX-DV, IX-DVF,
IX-DVF-2RA, IX-DVF-RA,
IX-DVF-P, IX-DVF-L
Door Station
IX-SSA, IX-SSA-2RA,
IX-SSA-RA, IX-SS-2G
Operation Manual
Software version 5.10 or later
IX-SSA IX-SSA-2RA IX-SSA-RA IX-SS-2G
IX-DV IX-DVF IX-DVF-2RA IX-DVF-RA IX-DVF-P
IX-DVF-L
IX-EA
Important
• Read this "Operation Manual" prior to use to ensure safe and correct operation.
Keep this in a safe place for future reference.
• The illustrations used in this manual may differ from the actual ones.

2
Precautions Literature information
1
Literature information
The important information concerning correct operation and what you should observe is marked with the following
symbols.
• Terms and button names displayed on the station and PC screens are indicated as [XXXX].
• Page reference are shown as "Title (→page XX)", (→page XX), or page XX.
• The illustrations and images used in this manual may differ from the actual items.
• The illustrations shown in this manual for explanatory purposes use the IX-DV as an example.
• In this document, Video Door Stations (IX-EA, IX-DV and IX-DVF(-*)) and Door Stations without cameras (IX-SSA(-
*) and IX-SS-2G) are referred to collectively as "Door Stations."
• "Video Door Station" is used when describing the operation and explanation of Video Door Stations (IX-EA, IX-DV
and IX-DVF(-*)).
• VoIP Phones and IX system stations are referred to collectively as "Stations."
This symbol means that operating the station incorrectly, or ignoring these precautions may
cause severe injury or death.
This symbol means that operating the station incorrectly a call destination. Ignoring these
precautions may cause severe injury or property damage.
This symbol is intended to alert the user to important instruction. Please read and understand
before proceeding.
Indicates tips and additional information for operation.
Warning
Caution
Important
Note

3
Precautions Precautions
1
Precautions
Warning Negligence could result in death or serious injury.
If there is smoke, abnormal odor, abnormal
sound, or if the station is damaged,
immediately disconnect the LAN cable from
the station.
This may result in fire or electrical shock.
Do not, under any circumstances, open the
station.
Voltage within some internal components may
cause electrical shock.
Do not disassemble or modify the station.
This may result in fire or electrical shock.
Caution Negligence could result in injury to people or damage to property.
Do not attempt to cover, insulate, or coat the
station in any way.
This may result in fire or malfunction.
Do not put your ear close to the speaker when
using the station.
May cause harm to the ear if a sudden loud noise
is emitted.

4
Precautions Precautions
1
Precautions on operation
Requests
• Keep the unit more than 1m (3.3') away from radio or TV set.
• Keep the station at least 20 cm (7-7/8") away from wireless devices such as wireless routers, or cordless telephones. These
devices may cause the image or sound distortion.
• When installing or using the station, give consideration to the privacy rights of subjects, as it is the responsibility of the system
owner to post signs or warnings in accordance with local ordinances.
• In order to prevent sensitive information stored in the station from being lost or stolen, it is the customer's responsibility to
delete settings, recorded video/audio, and other information stored in the station, when discarding, transferring, or returning
the station. Refer to the relevant page of this document for information on how to clear information. (→page 89)
• As to other 3rd party devices (such as sensor, detectors, door releases) used with this system, comply with the Specifications
and Warranty conditions that the manufacturers or venders present.
• Although this product is designed to be splash-proof, prevent sprinkling water from making direct contact. It may cause a
malfunction.
• Be sure to receive and store the setting file from the person who configured the system. If the setting file is lost, recovery may
not be possible and creating a new setting file may be required.
• When making hands-free calls, talk within 30cm (12") or less from the station. If you stand too far away, it may be difficult for
the other person to hear the communication.

5
Precautions Precautions
1
Notices
• This UL Listing does not include efficacy, reliability, interoperability and functionality of equipment associated with life safety
technology as covered by UL Marks associated with UL Security and /or Signaling Certification Services.
• Aiphone is not to be held responsible for any and all damages resulting from content or specifications of this product.
• Aiphone is not to be held responsible for any and all damages resulting from malfunctions, defects, or misuse of this product.
• This station cannot be used during power outages.
• If the station is used in areas where there are business-use wireless devices such as a transceiver or mobile phones, it may
cause malfunction.
• This station is not meant to protect lives or property. Aiphone is not to be held responsible for any and all resulting serious
accidents, disaster accidents, or physical damage.
• This station is for installations on walls and vertical surfaces only.
• Aiphone assumes no responsibility for corruption of saved information (such as changes to or deletion of saved information).
Be aware of this in advance.
• Freezing during winter could make it difficult to see images or stop the call button on the door station working.
• Station maybe unoperatable while updating the system settings.
• If communication becomes congested or calls are made from multiple Video Door Stations in the system, the audio could drop,
become delayed, or otherwise not operate normally.
• Aiphone assume no responsibility for damages as a result of delayed or unusable services, which were due to failures in
network equipment, communication services by Internet and cellular phone companies, line interruptions, communication
failures, or inaccuracies or omissions in transmission unit.
• Aiphone is not to be held responsible for any damages resulting from customer PINs or other transmitted information being
leaked due to interception, unauthorized access, or other reasons along the communication path through the Internet.
• Available functions and services are limited according to the specifications of the installed system.
• The illustrations used in this manual may differ from the actual ones.
• Hands-free calls are a method of automatically switching between the transmitter and receiver so that the louder of the two is
prioritized, making it audible by the quieter of the two. If the surrounding area is loud, the call may be interrupted, making it
difficult to respond.
• During communication, the voice may not come through clearly when speaking before the other party has finished talking.
Communication will proceed smoothly when waiting until the other party has finished before speaking.
• The noise reduction function may determine that certain tones are noise and cut transmission of those tones. This is not a
malfunction.
• It is the customer's responsibility to ensure that their computer is secure. Aiphone is not liable for security failures.
• If there is no power for 30 minutes or more, the date and time return to default.
• When putting a hearing aid into T-mode and approaching IX-DVF-L, the intercom system may be affected by radio frequency
interference etc., depending on the installation environment.

6
Table of contents
Table of contents
1 Precautions
Literature information ................................................................................................. 2
Literature information ........................................................................................................... 2
Precautions ................................................................................................................ 3
Precautions .......................................................................................................................... 3
Precautions on operation ..................................................................................................... 4
2 Before Using
Part Names ................................................................................................................ 8
Part Names .......................................................................................................................... 8
Status Indicators ...................................................................................................... 19
Status Indicators ................................................................................................................ 19
microSD Cards (IX-EA, IX-SSA(-*), IX-DV and IX-DVF(-*)) ..................................... 23
microSD Cards
(IX-EA, IX-SSA(-*), IX-DV and IX-DVF(-*)) ..................................................................... 23
Inserting/Removing microSD Cards ................................................................................... 24
3 How to use
Placing / Answering a Call ....................................................................................... 28
Placing a call (except IX-DVF-RA and IX-SSA-RA) ........................................................... 28
Placing an Urgent Call (IX-DVF-2RA, IX-DVF-RA, IX-SSA-2RA, and IX-SSA-RA) ........... 30
Use an external device to place a call ................................................................................ 32
Answering a call ................................................................................................................. 34
Paging ...................................................................................................................... 36
Receiving a page ............................................................................................................... 36
Play Video/Audio Recordings ................................................................................... 38
Play Video/Audio Recordings using a PC .......................................................................... 38
Other functions ......................................................................................................... 39
Configuring the station sound a tone on a schedule .......................................................... 39
Sending an email ............................................................................................................... 40
4 Settings and Adjustments
Station programming ................................................................................................ 41
Station Programming ......................................................................................................... 41
Station Information ............................................................................................................. 48
Network Settings ................................................................................................................ 51
System Information ............................................................................................................ 54
Call Settings ....................................................................................................................... 56
Option Input / Relay Output Settings .................................................................................. 65
Function Settings ............................................................................................................... 68
Station Settings .................................................................................................................. 82
Maintenance ....................................................................................................................... 89
Viewing video from IX-EA, IX-DV or IX-DVF(-*) with 3rd party products (ONVIF) ............. 90

7
Table of contents
5 Other
Appendix .................................................................................................................. 91
Specifications ..................................................................................................................... 91
Maintenance ....................................................................................................................... 92
Notice regarding the software .................................................................................. 93
Notice regarding the software ............................................................................................ 93
FOR PROPER USE OF THE STATION .................................................................. 97
REGULATIONS ................................................................................................................. 97
WARRANTY ....................................................................................................................... 98

8
Before Using Part Names
2
Part Names
Video Door Station IX-EA
*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has
ended.
It also lights ON when being monitored by the Master Station.
There may be cases where it is configured to not light ON.
*2 The angle of the camera can be adjusted up and down.
*3 This is for use by service personnel only. Do not press it.
Call indicator (green) Camera
Microphone
Night LED
illumination*1
Speaker microSD card slot*
(→page 23)
Communication indicator
Door release indicator
Call button
Status indicator (orange/
blue)
The ring around the button
will illuminate
Camera angle adjustment
lever*2
Terminal cover
Reset button**3
microSD card release button*
(→page 23)
MAC address
*Found by removing terminal
cover.

9
Before Using Part Names
2
Video Door Station IX-DV
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn back OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only. Do not press.
Status indicator (orange/
blue)
Call indicator (green)
Communication indicator
(orange)
Door release indicator
(green)
Speaker
Microphone
Camera
LED for night
illumination*1
Call button
Illuminated by an ambient
blue light.
Reset button**3
microSD card eject button*
(→page 23)
Camera angle adjusting
lever*2
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.

10
Before Using Part Names
2
Video Door Station IX-DVF
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn back OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only. Do not press.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Camera
LED for night
illumination
Call button
Illuminated by an ambient
blue light.
Reset button**3
microSD card eject button*
(→page 23)
Camera angle
adjusting lever*2
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.

11
Before Using Part Names
2
Video Door Station IX-DVF-2RA
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Braille
Microphone
Camera
LED for night
illumination*1
Emergency
button
Reset button**3
microSD card eject button*
(→page 23)
Camera angle
adjusting lever*2
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.
Call button
Illuminated by an
ambient blue light.

12
Before Using Part Names
2
Video Door Station IX-DVF-RA
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn back OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only. Do not press.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door eject indicator
(green)
Speaker
Microphone
Camera
LED for night
illumination
Reset button**3
Emergency call
button
microSD card eject button*
(→page 23)
Camera angle
adjusting lever*2
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.
Braille

13
Before Using Part Names
2
Video Door Station IX-DVF-P
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only. Do not press.
Call button
Illuminated by an
ambient blue light.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Camera
LED for night
illumination
Reset button**3
Slot for HID®
reader
microSD card eject button*
(→page 23)
Camera angle
adjusting lever*2
MAC address
Terminal cover
microSD card
slot*
(→page 23)
*Found by opening terminal cover.

14
Before Using Part Names
2
Video Door Station IX-DVF-L
*1 Pressing the [Call] button at night will turn the light ON, and when the communication ends the light will turn OFF.
The light will also turn ON when being monitored by the Master Station.
There may be times when the light will not turn ON due to settings.
*2 The angle of the camera can be adjusted up and down.
*3 This is for station service only. Do not press.
*4 This station emits an electromagnetic field for hearing aids equipped with T-mode to produce clear audio.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Camera
LED for night
illumination
Call button
Illuminated by an
ambient blue light.
T-mode hearing aid
indication
Nameplate
(with backlight)
Reset button**3
microSD card eject button*
(→page 23)
Camera angle
adjusting lever*2
MAC address
Terminal cover
microSD card
slot*
(→page 23)
*Found by opening terminal cover.
Hearing aid unit

15
Before Using Part Names
2
Audio Only Door Station IX-SSA
*1 This is for station service only. Do not press.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Call button
Illuminated by an ambient
blue light.
Reset button**1
microSD card eject button*
(→page 23)
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.

16
Before Using Part Names
2
Audio Only Door Station IX-SSA-2RA
*1 This is for station service only. Do not press.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Call button
Illuminated by an
ambient blue light.
Reset button**1
microSD card eject button*
(→page 23)
MAC address
Terminal cover
microSD card
slot*
(→page 23)
*Found by opening terminal cover.
Braille
Emergency call
button

17
Before Using Part Names
2
Audio Only Door Station IX-SSA-RA
*1 This is for station service only. Do not press.
Status indicator
(orange/blue)
Call indicator (green)
Communication
indicator (orange)
Door release indicator
(green)
Speaker
Microphone
Reset button**1
microSD card eject button*
(→page 23)
MAC address
Terminal cover
microSD card slot*
(→page 23)
*Found by opening terminal cover.
Braille
Emergency call
button

18
Before Using Part Names
2
Audio Only Door Station IX-SS-2G
*1 This is for station service only. Do not press.
Status indicator (orange/blue)
Call indicator (green)
Communication indicator (orange)
Speaker
Microphone
Call button
MAC address
Reset button**1
Terminal cover
*Found by opening terminal cover.

19
Before Using Status Indicators
2
Status Indicators
IX-EA, IX-DV, IX-DVF, IX-DVF-2RA, IX-DVF-RA, IX-DVF-P, IX-DVF-L
: On, : Off
*1 Flashes when the door release contact is triggered.
If door release timeout is set to 3 seconds or less, it will flash at a 3 second interval.
Name Status (Pattern) Description
Status
indicator
Orange
flashing
Booting
Device error,
startup error
Communication
failure
Firmware version
upgrading
Mounting/
unmounting
microSD card
Initializing
Blue light Standby
Blue flashing Calling destination
busy
Incoming Call
Incoming Page
Being monitored
(may be disabled)
Call indicator Green
flashing
Outgoing Call
Communicati
on indicator
Orange light In communication
Door release
indicator
Green
flashing
Door Release*1
IX-DV
IX-EA
Call indicator (green)
Communication indicator
(orange)
Door release indicator
(green)
Status indicator (orange/
blue)
Illustrations shown are for IX-DVF.
Call indicator (green)
Communication
indicator (orange)
Door release
indicator (green)
Status indicator
(orange/blue)
Call indicator
(green)
Communication
indicator (orange)
Door release
indicator (green)
Status indicator
(orange/blue)
0.75 sec 0.75 sec
0.25 sec 0.25 sec
0.5 sec 4 sec
0.25
sec
0.25
sec
0.25
sec
0.25
sec
0.25
sec
1
sec
2sec 0.25sec 0.25sec 0.25sec
1sec 0.25sec 0.25sec 0.25sec
1sec 1sec
Repeat 3 times, then turn on
0.25sec 0.25sec 0.25sec 0.75sec
2sec 2sec
2sec 1sec
0.25sec 0.25sec
0.5sec 0.5sec

20
Before Using Status Indicators
2
IX-SSA, IX-SSA-2RA, IX-SSA-RA
: On, : Off
Name Status (Pattern) Description
Status
indicator
Orange
flashing
Booting
Device error,
startup error
Communication
failure
Firmware version
updating
Mounting/
unmounting
microSD card
Initializing
Blue light Standby
Blue flashing Calling destination
busy
Incoming Call
Incoming Page
Being monitored
(may be disabled)
Illustration shown is the IX-SSA.
Call indicator (green)
Communication indicator (orange)
Door release indicator (green)
Status indicator (orange/blue)
0.75 sec 0.75 sec
0.25 sec 0.25 sec
0.5 sec 4 sec
0.25
sec
0.25
sec
0.25
sec
0.25
sec
0.25
sec
1
sec
2sec 0.25sec 0.25sec 0.25sec
1sec 0.25sec 0.25sec 0.25sec
1sec 1sec
Repeat 3 times, then turn on
0.25sec 0.25sec 0.25sec 0.75sec
2sec 2sec
2sec 1sec