Aiphone TALKMASTER IP-EWST Safety guide

TalkMaster™
IP intercom system
Software User Guide
For all IP-series 10/100
Ethernet Intercoms
Models IP-EWST IP EWST-POE

Table of Contents
ii
Table of Contents
Welcome To TalkMaster................................................................................................................................................... 1
Welcome ....................................................................................................................................................................... 1
Release Notes ............................................................................................................................................................... 1
System Requirements ................................................................................................................................................... 3
Using TalkMaster ............................................................................................................................................................. 5
TalkMaster Overview..................................................................................................................................................... 5
TalkMaster Main Screen ................................................................................................................................................ 6
Tool Bar.........................................................................................................................................................................
Intercom View / Custom View tab .................................................................................................................................. 8
Calls Waiting ............................................................................................................................................................... 10
Audio Player ................................................................................................................................................................ 10
Auto Response............................................................................................................................................................ 10
Listen Mode................................................................................................................................................................. 11
Listen button................................................................................................................................................................ 12
Talk Mode.................................................................................................................................................................... 12
Talk / Page button ....................................................................................................................................................... 14
Paging Messages ........................................................................................................................................................ 14
System Events............................................................................................................................................................. 15
Audio Archive .............................................................................................................................................................. 15
Using Call Announcement............................................................................................................................................. 17
Call Announcement ..................................................................................................................................................... 1
Incoming Call............................................................................................................................................................... 18
Preferences and Setup.................................................................................................................................................. 1
Preferences ................................................................................................................................................................. 19
Preferences - Options tab............................................................................................................................................ 19
Preferences - Multimedia tab ....................................................................................................................................... 20
Preferences - Volume tab ............................................................................................................................................ 21
Preferences - Legacy tab............................................................................................................................................ 22
Paging Groups............................................................................................................................................................. 22
Paging Setup............................................................................................................................................................... 23
Capture Audio Archive................................................................................................................................................. 24
Play Audio Archive ...................................................................................................................................................... 25
Managed Intercoms..................................................................................................................................................... 26
TalkMaster Console Forwarding ................................................................................................................................... 27
Forward Intercoms....................................................................................................................................................... 2
Retrieve Intercoms....................................................................................................................................................... 2
Unattended Console.................................................................................................................................................... 2
TalkMaster Menu Options.............................................................................................................................................. 2
File Menu..................................................................................................................................................................... 29
View Menu................................................................................................................................................................... 29
Tools Menu.................................................................................................................................................................. 29
Console Menu ............................................................................................................................................................. 30
Admin Menu ................................................................................................................................................................ 30
Help Menu ................................................................................................................................................................... 31

Table of Contents
iii
Configuring Intercoms .................................................................................................................................................. 33
Configure Intercoms .................................................................................................................................................... 33
Advanced Configuration .............................................................................................................................................. 33
Intercom Configuration - TalkMaster Clients ................................................................................................................ 34
Intercom Configuration - Direct Mode .......................................................................................................................... 3
Updating Firmware ...................................................................................................................................................... 39
NIC Firmware Updating ............................................................................................................................................... 40
ICOM Firmware Updating ............................................................................................................................................ 40
Intercom Configuration Tool Menu Options................................................................................................................. 43
Configuration File Menu............................................................................................................................................... 43
Configuration View Menu............................................................................................................................................. 43
Configuration Action Menu........................................................................................................................................... 43
Configuration Help Menu ............................................................................................................................................. 43
Troubleshooting............................................................................................................................................................. 45
Troubleshooting........................................................................................................................................................... 45
Changing Recordings .................................................................................................................................................. 45
Index............................................................................................................................................................................... 47

1
Welcome To TalkMaster
Welcome
Welcome To TalkMaster™ LE!
If you are upgrading from an earlier version of TalkMaster™, please review the Release Notes.
To setup and configure your IP-series intercoms, please review Configure Intercoms.
If you would like help on using TalkMaster, please review TalkMaster Overview.
Release Notes
TalkMaster™ Version 1.8 Released November, 2005
TalkMaster™ version 1.8 contains the following enhancements and corrections:
• All Setup functions have been moved to the password protected Admin menu
• New tabbed views on main screen allow display of all Intercoms or all Paging Groups and
selected Intercoms.
• New function to setup software based Paging Groups for paging operations
• New option to create a Managed Intercom list to continuously detect and display
disconnected Intercoms.
• Multiple consoles can simultaneously forward their Intercoms to a single console
• New color coded buttons used when TalkMaster is paging multiple intercoms
• Clicking the Grp column header automatically clears checkmark from all rows
• The Settings and Advanced tabs of the Preferences dialog have been renamed to the
Volume and Legacy tabs respectively
• Preferences and settings are now stored at the PC level instead of the Windows User level
TalkMaster™ Version 1.7 Released June, 2005
TalkMaster™ version 1. contains the following enhancements and corrections:
• New Paging Messages dialog with up to eighteen predefined messages
• New Password protected Paging Setup dialog
• Intercom Configuration Tool now sorts by Location Name/ICOM ID for easier setup
• GPIO 4 Mode supports new options for Relay controls*
• Improved speed and reliability of Console Forward / Retrieve operations *
• When "Hide when minimized " preference is set, clicking the ‘X’ in the upper right hand
corner of the screen causes TalkMaster to minimize to the system tray instead of closing
• Intercom Configuration Tool prevents Intercom IP address from ending with 255 or 0
• Accessing the Play Audio Archive dialog requires the administrator password

Welcome To TalkMaster
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• The Preference "Talk button enabled by mouse click and hold" has been renamed to "Hold
down Talk button while speaking (PTT)"
• Corrected "Intercom configuration changes fail" when Windows Regional Options are not set
to English
• Corrected "UDP Audio problems" when Windows Regional Options are set to Japanese
• Corrected "Multimedia Card Selection" when multiple cards are present in the PC
* Use of this feature requires current Intercom Firmware. Please refer to our website
(http://www.aiphone.com) for information on the current Firmware.
TalkMaster™ Version 1.6 Released January, 2005
TalkMaster™ version 1.6 contains the following enhancements:
• Call Announcement mode with audio and visual notification of incoming calls
• Automatic removal of entries from the Calls Waiting queue when a call is completed
• The Calls Waiting Audio Player is automatically closed at the end of a call
• Ability to select a multimedia card used for the Speaker and Microphone operation
TalkMaster version 1.6 contains the following bug fixes:
• Applying Intercom configuration changes fails in non-U.S. localizations
• Talk VU meter does not work
• Intercom Startup Audio is not always played
• Spurious error messages occur during TalkMaster Startup
• "Details" column size under Calls Waiting is too narrow
• In Automatic mode, TalkMaster’s Listen button can be turned off by pressing the Intercom’s
Call button
• Multiple Intercoms behind a NAT Firewall do not function properly in TalkMaster
TalkMaster™ Version 1.5.215 Released July, 2004
TalkMaster™ version 1.5.215 contains the following enhancements:
• Simplified screen
• Password protected Intercom search and configure
• Console forwarding and retrieval
• Enhanced Audio Archive functions
• The Door Open function appears on the main screen
• Keyboard control of the Talk and Listen buttons
New firmware is available for the IP Intercoms. Units must be flashed with new firmware to
accommodate the following features. Please refer to Configure Intercoms for details:
• Location names flashed into the Intercom

Welcome To TalkMaster
3
• Audio sent to multiple intercoms is sent as a single a UDP broadcast
• Console forwarding and retrieval
• Specify alternative IP addresses for intercom forwarding in the event of TalkMaster console
failure
• Specify duration of time for activation of door/open relay within the IP Intercom
System Requirements
To utilize all of the features of TalkMaster™, you need the following:
• Windows 98SE, Windows 2000, or Windows XP
• Pentium III 50mHz or faster
• 128 MB RAM (256 MB suggested)
• 50 MB Available Disk Space
• Windows supported Sound Card with microphone and speakers

5
Using TalkMaster
TalkMaster Overview
TalkMaster™ is a software program designed to work with Aiphone’s IP-series Intercoms.
TalkMaster has two main functions. First, TalkMaster must be used to configure the IP
address information and related features for your IP intercoms. TalkMaster searches for any
Intercoms on your network and allows you to specify the IP address settings for each one.
Secondly, TalkMaster allows multiple intercoms to connect to the software via TCP/IP so they
can be monitored by the TalkMaster console operator. The audio from an intercom can be
heard on the PC’s speakers and the PC’s microphone is used to send audio to an intercom.
Calls can be initiated from any intercom to TalkMaster or from TalkMaster to any intercom.
The TalkMaster feature set includes the ability to:
• Queue and answer Incoming Calls
• Make Outgoing Calls
• Listen in
• Page Groups of Intercoms via microphone or pre-recorded wav files
• Activate an Intercom’s on board relay to interface with door / gate controls
• Record incoming and outgoing audio
• Playback recorded audio
• Temporarily forward Intercoms to another TalkMaster console
• Send automatic pre-recorded wav files to Intercoms when the operator is busy or away
• Remotely control Intercom volume settings
• Report Online and Offline Intercom status

Using TalkMaster
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TalkMaster can listen for incoming calls in one of three "modes":
Call Announcement with audible and visual alerts
In this mode, pressing the Intercom button notifies the TalkMaster operator by an audible
and/or visual alert. The TalkMaster operator responds and controls the microphone at that
intercom to enable user hands-free operation. To set up Call Announcement mode, check the
box next to Activate Call Announcement in the menu Admin - Preferences - Options tab
Automatic mode
In this mode, when an intercom user presses the button, their voice is used to notify the
TalkMaster operator of the incoming call. The TalkMaster operator can respond and control the
microphone to enable hands-free operation. To set up Automatic mode, select the Automatic
option under Listen Mode on the main screen.
Manual mode
In Manual mode, when an intercom user presses the button, their voice is used to notify the
TalkMaster operator of the incoming call. The TalkMaster operator can respond and optionally
allow the user to control the PTT button them selves. To set up Manual mode, select the
Manual option under Listen Mode on the main screen.
TalkMaster Main Screen
Before you can use your Aiphone IP Intercoms, they must be configured with IP address
information. Please see Configure Intercoms.

Using TalkMaster
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The following sections describe the areas of the TalkMaster™ main screen.
1 Tool Bar
2 Intercom View / Custom View tabs
3 Calls Waiting Queue
4 Auto Response setting
5 Talk Mode setting
6 Audio Archive setting
Listen Mode setting
8 System Events window
Tool Bar
Forward Intercoms to an alternate TalkMaster Console. Please see Forward Intercoms
for details.
Retrieve Intercoms from an alternate TalkMaster Console. Please see Retrieve
Intercoms for details.