AirLink Communications Raven X HSDPA User manual

Copyright © 1993-2007 AirLink Communications, Inc. All rights reserved.
Raven X HSDPA
User Guide
Version 2.33 - February 2007

Raven X HSDPA for Cingular - User Guide, version 2.33 ii
Information in this document is subject to change without notice.
©Copyright AirLink Communications, Inc., 1993-2007. All rights reserved.
WARNING
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Important Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data
are rare when wireless devices such as the AirLink Communications modem are used in a normal manner with a
well-constructed network, the AirLink modem should not be used in situations where failure to transmit or
receive data could result in damage of any kind to the user or any other party, including but not limited to per-
sonal injury, death, or loss of property. AirLink Communications, Inc., accepts no responsibility for damages of
any kind resulting from delays or errors in data transmitted or received using the AirLink Communications
modem, or for failure of the AirLink Communications modem to transmit or receive such data.
Safety and Hazards
Do not operate the AirLink Communications modem in areas where blasting is in progress, where explosive
atmospheres may be present, near medical equipment, near life support equipment, or any equipment which
may be susceptible to any form of radio interference. In such areas, the AirLink Communications modem MUST
BE POWERED OFF. The AirLink Communications modem can transmit signals that could interfere with this equip-
ment. Do not operate the AirLink Communications modem in any aircraft, whether the aircraft is on the ground
or in flight. In aircraft, the AirLink Communications modem MUST BE POWERED OFF. When operating, the Air-
Link Communications modem can transmit signals that could interfere with various on board systems. The driver
or operator of any vehicle should not operate the AirLink Communications modem while in control of a vehicle.
Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and
provinces, operating such communications devices while in control of a vehicle is an offence.
Limitation of Liability
The information in this manual is subject to change without notice and does not represent a commitment on the
part of AirLink Communications, Inc. AIRLINK COMMUNICATIONS, INC. SPECIFICALLY DISCLAIMS LIABILITY
FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEM-
PLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS
OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY AIRLINK COMMUNICATIONS, INC. PROD-
UCT, EVEN IF AIRLINK COMMUNICATIONS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Warranty Summary
For the full and complete text, refer to the warranty appendix in the modem user guide or to the AirLink website
(http://www.airlink.com) for the full text of the warranty.
Software: Software is warrantied for 90 days to work in substantial conformance to applicable software specifi-
cations. AirLink’s sole obligation is to, at their option, refund the liscense fee or replace the software with other
software.
Hardware: All equipment is warrantied for one year after delivery to conform with AirLink’s specifications and be
free from manufacturing defect. Optional warranty extensions can be purchased for two and four years which
would increase the warranty period to three and five years respectively. If under normal use, the hardware
proves to have any such defect and the Customer notifies AirLink of such defect within the warranty period, Air-
Link, at its option, will either repair or replace the same without charge but only upon written authorization and
in accordance with instructions of AirLink using a Return Material Authorization ("RMA") process (details of the
process are in the full warranty statement).
THIS WARRANTY DOES NOT COVER PRODUCTS THAT DO NOT CONFORM TO SPECIFICATIONS BECAUSE OF
ACCIDENT, ALTERATIONS, FAILURE TO FOLLOW INSTRUCTIONS, USE OUTSIDE THE SCOPE OF ANY OTHER
PROVIDED DOCUMENTATION (E.G., USER GUIDE, INSTALLATION GUIDE, QUICK START GUIDE), MISUSE,
ABUSE, NEGLECT, FIRE, FLOOD OR ACTS OF GOD.

Raven X HSDPA for Cingular - User Guide, version 2.33 iii
Contents
Introduction to Raven X HSDPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HSDPA Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Establishing an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Dynamic vs. Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Your Raven X to Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Common Uses for the Raven X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Activation of the Raven X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing the SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Remove the SIM slot cover.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Eject the SIM tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Insert the SIM into the tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insert the tray with the SIM back into the Raven X.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replace the SIM slot cover.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting the APN with Wireless Ace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Utilities for the Raven X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
AceView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Wireless Ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
AceNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Modem Doctor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
IP Manager and DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Fully Qualified Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Dynamic Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Configuring the Raven X for Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Eairlink.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DNS: Using Names Instead of IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data Communication and Host Modes . . . . . . . . . . . . . . . . . . . . . . . . .20
AT Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PassThru Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Public and Private Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Internal DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
DHCP and Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DHCP in the Raven X using Public Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Raven X HSDPA for Cingular - User Guide, version 2.33 iv
Contents
PPPoE with DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The AirLink Modem as a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Keepalive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Configuring Keepalive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Data usage using Keepalive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the Raven X to a computer or other device . . . . . . . . . . . . . . . . . . . . . . . . . .29
Raven X Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Monitoring Power-In Voltage and Internal Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Modem Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Built in Mounting Tabs for Raven X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Specifications for the Raven X HSDPA . . . . . . . . . . . . . . . . . . . . . . . . .32
Physical Characteristics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Power Management: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Serial Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Using Wireless Ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Using Telnet Terminal Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Direct Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using AT Commands with a Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
AT Command Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Information and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Serial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dynamic IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
PPP/Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
PassThru. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
SMTP (including SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
EDGE/HSDPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
PPPoE: Point to Point Protocol over Ethernet . . . . . . . . . . . . . . . . . . .73
PPPoE (PPP over Ethernet) Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Configuring your Raven X for PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring a PPPoE Connection in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Connecting to the Internet with PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Configuring your router for PPPoE with the Raven X . . . . . . . . . . . . . . . . . . . . . . . . . . .82

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Contents
Simple Network Management Protocol (SNMP) . . . . . . . . . . . . . . . . .83
SNMP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Management Information Base (MIB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Raven X SNMP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Listening Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
User Name and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Trap Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
SNMP MIB Definition for AirLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Warranty Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Warranty Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Standard Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
One Year Standard Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Optional Two Year Extended Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Optional Four Year Extended Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Warranty Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
WARRANTY DISCLAIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
LIMITATION OF LIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
General Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Frequently Asked Questions and Technical Support . . . . . . . . . . . . . .95
FAQ Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Power, Antennas, and Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
The Raven X’s IP Addresses and Local Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Security for the Raven X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
AirLink Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
AirLink Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
AirLink Documentation and Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Raven X HSDPA for Cingular - User Guide, version 2.33 1
CHAPTER 1 Introduction to Raven X HSDPA
FIGURE 1. Raven X front and back
HSDPA Overview
The Raven X's rugged form factor is ideal for industrial and commercial applications that require
real-time communications. The Raven X provides cellular data communications for a variety of
applications, such as primary or backup Internet connectivity, public safety, traffic control, traffic
metering, and more.
HSDPA (High-Speed Downlink Packet Access) is a cellular technology allowing for higher data
transfer speeds, up to 14.4 Mbit/s per cell in the downlink and 2 Mbit/s per cell in the uplink.
HSDPA uses Adaptive Modulation and Coding (AMC), fast packet scheduling at the Node B
(Base Station) and fast retransmissions from Node B (known as HARQ-Hybrid Automatic Repeat
Request) to deliver the improved downlink performance vs. UMTS and EDGE.
HSPDA falls back to UMTS, EDGE or GPRS (in order of precedence). This feature allows you
to have seamless connectivity no matter where your Raven X is.
UMTS (Universal Mobile Telecommunications System) supports up to 1920 kbit/s data transfer
rates, although most users can expect performance up to 384 kbit/s. A UMTS network uses a pair
of 5 MHz channels, one in the 1900 MHz range for uplink and one in the 2100 MHz range for
downlink.
EDGE (Enhanced Data rates for GSM Evolution) provides end-to-end packet data services with
an enhanced connectivity building on GPRS technology and using the established GSM net-
works. EDGE provides higher transmission rates and better transmission quality for data than
GPRS. EDGE can carry data at speeds typically up to 384 kbit/s in packet mode.

Raven X HSDPA for Cingular - User Guide, version 2.33 2
Introduction to Raven X HSDPA
Establishing an Internet Connection
The Raven X uses Cingular as an ISP (Internet Service Provider) to connect you to the Internet.
Steps of a connection:
Dynamic vs. Static IP Addresses
As stated above, when your Raven X registers on Cingular’s network, it receives an IP address.
There are two types of addresses on networks: dynamic and static.
•Dynamic addresses are assigned on a “need to have” basis. Your Raven X might not always
receive the same address each time it connects with Cingular.
•Static addresses are permanently assigned to a particular account and will always be used
whenever your Raven X connects to the Internet. The IP address will not be given to anyone
else.
General Packet Radio Service (GPRS) is packet-switched with many users sharing the same
transmission channel, but only transmitting when they have data to send. This means that the total
available bandwidth can be immediately dedicated to those users who are actually sending at any
given moment, providing higher utilization where users only send or receive data intermittently.
GPRS provides speeds of 30–70 kbps with bursts up to 170 kbps.
1. When your Raven X is powered on, it automatically searches for cellular service using
HSDPA.
2. Your Raven X establishes a PPP (Point to Point Protocol or “dial” up connection) link to Cin-
gular’s network, also called registering on the network, and receives an IP address.
3. When your Raven X has received its IP address from Cingular, then it is ready to allow you to
connect to the Internet.
FIGURE 2. Using the Raven X to connect to the Internet
Internet

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Introduction to Raven X HSDPA
Most ISPs (cellular included) use dynamic IP addresses rather than static IP addresses since it
allows them to reuse a smaller number of IP addresses for a large number of customers. A
dynamic IP address is suitable for many common Internet uses, such as web browsing, looking up
data on another computer system, or other client functions (such as data only being sent out or only
being received after an initial request).
Common Uses for the Raven X
If you need to contact your Raven X, a device connected to the modem, or a host system using the
modem from the Internet, you need to have a known IP (such as one which is static) or domain
name (an IP address which is converted by a DNS server into a word based name). If you have a
dynamic IP address for your modem, you can use a Dynamic DNS service (such as IP Manager,
page 14) to translate your IP address into to a domain name.
Caution: If you want to connect remotely to your Raven X using TCP/IP, the IP
address given to your modem by the network cannot be a private or internal IP
address (such as a custom APNData Link) unless you are on the same network or
inside that network’s firewall (such as with frame relay).
Using Your Raven X to Connect to the Internet
In Public Mode, your Raven X will pass the IP address from Cingular’s network to your device or
computer. In Private Mode, your modem will assign configured, static local network IP addresses
for the modem and your device.
The modem will perform a one-to-one routing for all internet traffic to and from the computer or
other end device.
If you need to have more than one device connected to the Internet through the modem, you will
need to have a router connected to the modem. The modem would provide the one-to-one con-
nection to the router with the router configured to provide a broader NAT service to the other
devices connected to it.
You can connect directly through your Raven X to the Internet using the Ethernet port or use
PPPoE for a password protected connection. For a direct connection, the Raven X features DHCP
(enabled by default) so you don’t need to worry about setting up an IP address on your computer.
DHCP works with both Private and Public Modes.
To use your Raven X’s serial port to connect to the Internet from your computer, you need to con-
nect the computer directly to the Raven X’s serial port with a straight-through serial cable and use
Dial-Up Networking (DUN).
The Raven X’s rugged construction and cellular connection make it ideal for use in remote and/or
industrial locations.

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Introduction to Raven X HSDPA
FIGURE 3. Backup connection to the Internet
FIGURE 4. Financial Point of Sale and Kiosk
FIGURE 5. Automation and Telemetry

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CHAPTER 2 Activation of the Raven X
The SIM (Subscriber Identity Module) card in the Raven X is a smartcard securely storing the key
identifying a mobile subscriber. Generally, you will only need to install the SIM once in the life of
the modem and it may be pre-installed by AirLink.
Installing the SIM
The Raven X is equipped with an easy insertion SIM slot.
Simply remove slot cover on the front of the Raven X to reveal the SIM slot.
FIGURE 1. Slot cover
Using the tip of a PDA stylus, an unbent paperclip, or other slim blunt item press the yellow button
of the SIM tray and slide the tray out of the slot.
1. Remove the SIM slot cover.
2. Eject the SIM tray.

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Activation of the Raven X
FIGURE 2. SIM tray button
Carefully remove the SIM card from the card you got from Cingular.
FIGURE 3. Sample of a Cingular Card with SIM
Place the SIM into the tray and gently press to click it into place.
FIGURE 4. Empty SIM Tray and a Tray with a Sample SIM
Slide the tray back into the modem and gently press to click it into place.
3. Insert the SIM into the tray.
The card and SIM may be a different color than these examples.
4. Insert the tray with the SIM back into the Raven X.

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Activation of the Raven X
FIGURE 5. Inserting the SIM tray
Replace the cover to prevent dust or other unwanted particles from entering the Raven X. Once the
cover is replaced, the installation is complete.
Setting the APN with Wireless Ace
The APN (Access Point Name) is the way your modem knows how it will be communicating with
the network. The APN allows custom IP addressing and tailoring your company's wireless IP solu-
tion to meet the security and IP addressing requirements of your applications.
Most Cingular accounts use the default addressing solution of Private or Public IP addresses sup-
plied by the Internet and Proxy APNs. Only if you have a Static or Custom IP address should you
need to configure a custom APNs.
To configure the APN, you need to use Wireless Ace. If you haven't installed Wireless Ace refer to
the "software required" section on page 1 of this guide.
A. Click on Connect.
5. Replace the SIM slot cover.
1. Powere on your Raven X and connect directly to the Ethernet or serial port on your computer.
2. Start Wireless Ace and connect to your modem.
Start > All Programs > AirLink Communications > Wireless Ace 3G > Wireless Ace 3G
If your computer is connected to your modem with an Ethernet cable:
B. Select UDP or TCP.
C. Type in the modem’s local IP (default is 192.168.13.31).
D. Type in the modem’s password (default 12345).
If your computer is connected to your modem with a serial cable:

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Activation of the Raven X
FIGURE 6. Wireless Ace: Connect
FIGURE 7. Wireless Ace: EDGE/HSDPA
FIGURE 8. Wireless Ace: *NETAPN
For most Cingular accounts the APN for your modem will be Internet or Proxy. Consult with your
account representative on which APN to use.
If you need to configure your modem for a custom APN, after entering the APN, there is additional
information you will need to enter.
A. Select Misc from the menu on the left side under the Common group.
B. Select PPP.
C. Select the COM port to which the modem is connected on your computer (commonly COM1).
D. Type in the modem’s password (default 12345).
3. Select EDGE/HSDPA from the menu on the left side of Wireless Ace (under “Groups”).
4. Type in the APN in the new value field of *NETAPN.
Internet

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Activation of the Raven X
FIGURE 9. Wireless Ace: Common - Misc
B. Enter the NAI into the new value field for *NETUID and enter your network password into
the new value field for *NETPW.
FIGURE 10. Wireless Ace: Common - Misc
FIGURE 11. Wireless Ace: Write
5. When you have finished entering the APN settings, click the Write button on the tool bar of Wire-
less Ace and wait for the message “Write Successful” to appear in the status bar.
6. It is recommended that you reset your modem after configuring the APN. Either click the Reset
button in Wireless Ace or press the reset button on the modem.
[ NAI ]
[ Password ]

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CHAPTER 3 Utilities for the Raven X
AirLink offers a suite of utilities to optimize your Raven X’s performance, allowing you to
remotely view status and make changes to the configuration as needed.
•AceView
•Wireless Ace
•AceNet
•Modem Doctor
This section of the Raven X User Guide covers basic information about these utilities. For addi-
tional information on a specific application and how to use it, please refer to the user guide for the
specific utility.
AirLink modem utilities, except AceNet, are free of charge to those who own AirLink modems.
You can download the applications and their user guides from the AirLink web site: http://www.air-
link.com/support. Contact your dealer or AirLink representative for information on AceNet.
AceView
AceView is a low-profile monitoring tool to view the status of your AirLink Raven X and display
network status, IP address, RSSI strength, and other basic connection information.
FIGURE 1. AceView
Note: AceView, Wireless Ace, and AceNet require the Microsoft .NET Framework
v. 1.1 and Microsoft Windows 98, Windows 2000, Windows XP, or later. You can
obtain the Microsoft .NET Framework from Microsoft at: http://
www.microsoft.com/.

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Utilities for the Raven X
Wireless Ace
Wireless Ace enables modems equipped with ALEOS to be monitored and configured locally or
remotely.
As long as your Raven X is online and publicly accessible, support personnel can access your
modem from anywhere at any time to see how it is operating and how it is configured. Parameter
changes can be made instantly over-the-air.
Once your modem is configured and installed correctly, a template can be made to program other
modems with the same parameter values. This enables quick, accurate deployment of large pools
of modems.
FIGURE 2. Wireless Ace
You can connect to your Raven X locally using a DUN connection or Ethernet across a LAN or
connected directly. The display is dynamically updated with the current status of the modem. The
GPS features are available only for PinPoint X, PinPoint-E, and PinPoint modems.
If you use DUN to connect to your Raven X, AceView can monitor and maintain the DUN con-
nection. The DUN connection features are not available with Windows NT or Windows 98. Refer
to the AceView Guide for information on how to connect using serial for Windows NT or Windows
98.
Most configuration screen shots in this guide are using Wireless Ace.
Connecting to the modem using Wireless Ace is covered in the “AT Commands”
chapter on page 34.

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Utilities for the Raven X
AceNet
AceNet’s remote connections use TCP/IP, UDP, or SMS.
AceNet is a separate product which can be purchased from AirLink. Contact your AirLink repre-
sentative for more information.
FIGURE 3. AceNet
FIGURE 4. AceNet Charting
AceNet is a full featured application that you can use to monitor several AirLink modems at the
same time, use a template from Wireless Ace to change the configuration in all of them simulta-
neously, keep the modems up-to-date with the latest firmware by updating them over the air, peri-
odically log the modems’ Status parameters, and even graphically chart the logged parameters to
see trends or other over time information.

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Utilities for the Raven X
Modem Doctor
Modem Doctor is a troubleshooting and diagnostics utility. This utility will allow you to get a log
file of the Raven X activity which you can then send to AirLink support, erase the current configu-
ration completely, and temporarily set the Raven X to a known configuration to aid in trouble
shooting (SOS mode).
FIGURE 5. Modem Doctor

Raven X HSDPA for Cingular - User Guide, version 2.33 14
CHAPTER 4 IP Manager and DNS
If you have a fleet of AirLink modems or even if you only have one, it can be difficult to keep track
of the current IP addresses, especially if the addresses aren’t static but change every time the
modem connects to Cingular. If you need to connect to the modem, or the device behind it, it is so
much easier to connect when you have a name (car54.mydomain.com, where are you?).
Reasons to contact the modem and/or the connected device:
•Requesting a location update from a delivery truck.
•Contacting a surveillance camera to survey the area.
•Remote access to a computer.
•An oil derek that needs to be triggered to begin pumping.
•Sending text to be displayed by a road sign.
•Monitoring the status of a remote modem.
Domain names, though, are often only connected to static IP addresses because of the way most
domain name (DNS) servers are set-up. Dynamic DNS servers require notification of IP Address
changes so they can update their DNS records and link a dynamic IP address to the correct name.
Since many cellular providers, like wire-based ISPs, do not offer static IP addresses or static
address accounts cost a premium vs. dynamic accounts, IP Manager was developed to work with a
Dynamic DNS server to receive notification from AirLink modems to translate the modem’s
dynamic IP address to a fully qualified domain name. Thus, you can contact your Raven X directly
from the Internet using a domain name.
•Dynamic IP addresses are granted only when your Raven X is connected and can change each
time the modem reconnects to the network.
•Static IP addresses are granted the same address every time your Raven X is connected and are
not in use when your Raven X is not connected.
A dynamic IP address is suitable for many Internet activities such as web browsing, looking up data
on another computer system, data only being sent out, or data only being received after an initial
request. However, if you need to contact your Raven X directly, a device connected to the modem,
or a host system using your Raven X, a dynamic IP won’t give you a reliable address to contact
(since it may have changed since the last time it was assigned).

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IP Manager and DNS
Fully Qualified Domain Name
A domain name is a name of a server or device on the Internet which is associated with an IP
address. Similar to how the street address of your house is one way to contact you and your phone
number is another, both the IP address and the domain name can be used to contact a server or
device on the Internet. While contacting you at your house address or with your phone number
employ different methods, using a domain name instead of the IP address actually uses the same
method, just a word based name is commonly easier to remember for most people than a string of
numbers.
Understanding the parts of a domain name can help to understand how IP Manager works and what
you need to be able to configure the modem. A fully qualified domain name (FQDN) generally has
several parts.
•Top Level Domain (TLD): The TLD is the ending suffix for a domain name (.com, .net, .org,
etc.)
•Country Code Top Level Domain (ccTLD): This suffix is often used after the TLD for most
countries except the US (.ca, .uk, .au, etc.)
•Domain name: This is the name registered with ICANN (Internet Corporation for Assigned
Names and Numbers) or the registry for a the country of the ccTLD (i.e. if a domain is part of
the .ca TLD, it would be registered with the Canadian domain registry). It is necessary to have
a name registered before it can be used.
•Sub-domain or server name: A domain name can have many sub-domain or server names
associated with it. Sub-domains need to be registered with the domain, but do not need to be
registered with ICANN or any other registry. It is the responsibility of a domain to keep track
of its own subs.
car54.mydomain.com
•.com is the TLD
•mydomain is the domain (usually noted as mydomain.com since the domain is specific to the
TLD)
•car54 is the subdomain or server name associated with the device, computer, or modem regis-
tered with mydomain.com
car54.mydomain.com.ca
This would be the same as above, but with the addition of the country code. In this example, the
country code (.ca) is for Canada.
A URL (Universal Resource Locator) is different from a domain name in that it
also indicates information on the protocol used by a web browser to contact that
address, such as http://www.airlink.com. www.airlink.com is a fully qualified
domain name, but the http://, the protocol identifier, is what makes the whole thing
a URL.