Airvana AIRAVE Sprint User manual

User Guide
Copyright © Airvana, Inc. 2010

User Guide, Release 2.5, 910702, Rev02.04, Draft, January 2010
The Airvana Technical Publication team welcomes your questions and
comments about the documentation.
Please send your feedback to:
[e-mail]

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Contents
How AIRAVE works ................................................. 5
Setting up AIRAVE................................................... 6
Checking AIRAVE’s status ....................................... 8
Troubleshooting ..................................................... 10
Setup at a glance................................................... 11
Configuring the AIRAVE router .............................. 12
FAQ........................................................................ 20
AIRAVE care.......................................................... 21
Safety information.................................................. 22
FCC notices ........................................................... 23
Your broadband connection speed ........................ 24
Product specification.............................................. 25
Need help? ............................................................ 28

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How AIRAVE works
AIRAVE™ is a femtocell, a personal base station with a radio unit that is similar to a cell tower radio. Femtocells use a low-power
antenna to transmit voice and data cellular signals in your home or small office.
Femtocells give you better cellular coverage, which means a stronger signal and improved voice quality. Also, data applications
on smartphones, such as mobile e-mail devices, work faster.
AIRAVE connects to your mobile operator’s network through your broadband internet connection. Outgoing calls go from
AIRAVE over a secure connection to your mobile operator; incoming calls reverse this route.
If you have subscribed to VoIP phone service, you can use the Analog Telephone Adaptor (ATA) component in AIRAVE. This
component converts a telephone message to a digital message and sends it over the Internet as Voice over IP (VoIP).
How calls go over the internet
AIRAVE
Wireless devices
Tel eph one Broadband
router/modem
Internet service provider
Internet
Mobile
operator(Cable, DSL, fiber optic)

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Setting up AIRAVE
NOTE: See the Getting Started poster for detailed illustrations on setting up AIRAVE.
1Place AIRAVE near an exterior window and near your broadband modem/router.
NOTE: Do not place AIRAVE:
•Within two feet of major electrical appliances.
•In direct sunlight.
•Within two feet of heat or a heating device.
2Connect one end of the yellow Ethernet cable (supplied) to an open LAN port on your broadband
modem/router. Connect the other end of the Ethernet cable to AIRAVE’s yellow WAN port.
3Connect the power adapter (supplied) to AIRAVE’s base, and then plug the power adapter into an electrical
outlet.
Check what’s in
the box:
AIRAVE External
GPS antenna
Ethernet cable Power adapter
(AC100V)
Getting Started &
User Guide

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4Observe AIRAVE’s LEDs as it starts up:
•All indicators light up.
•Broadband, Mobile, and GPS blink and then turn solid green when the component
is ready.
•VoIP Phone only lights up if you have subscribed for phone service.
•Voicemail will light up later when a message is available.
5If the GPS LED does not light up after 30 minutes, use the external GPS antenna.
aConnect the external GPS antenna to AIRAVE.
bPlace the external GPS antenna horizontally on a flat surface as close to a window
as possible. The antenna works best in an open area where it can easily pick up
signals.
NOTE: Allow up to two hours for AIRAVE to be ready the first time you use it.
When Broadband, GPS, and Mobile are solid green, AIRAVE is ready for use.
6Optionally, connect a computer or a home router to the AIRAVE LAN ports.
NOTE: Always connect the home router to AIRAVE. Do not connect it to the broadband
modem/router.
7Optionally, connect your telephone to the AIRAVE phone port.
NOTE: It may take AIRAVE up to 30 minutes to pick up a GPS signal the first
time you power it on. Subsequent startups take 10 minutes or less.
Broadband
GPS
Mobile
VoIP Phone
Voicemail

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Checking AIRAVE’s status
The following LEDs convey AIRAVE’s status. See “Troubleshooting” on page 10 for other indicator behavior.
.
Indicator Color Solid color Slow blink Fast blink Off
Voicemail Green N/A Message waiting N/A No message
VoIP Pho ne Green Ready Attempting to access
service
N/A You have not
subscribed to VoIP
phone service
Amber Power on self test
(POST) failed or
hardware problem
Service down has
lasted 30 minutes
Service not
available in that
location or for that
user
Service not available
Mobile Green Ready Service down or
starting up
Active; at least one
call in progress
Service not available
Amber POST failed or
hardware problem
Service down has
lasted 45 minutes
N/A Service not available
GPS Green GPS location and
timing available
Acquiring a lock N/A N/A
Amber POST failed or
hardware problem
N/A N/A N/A

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Broadband Green Connected to the
internet
Acquiring connectivity
or starting up
N/A N/A
Amber POST failed or
hardware problem
Service down has
lasted 30 minutes
N/A No power or LED is
defective
All Amber AIRAVE cannot pass a hardware self test. Call Customer Support as described in “Need help?”
on page 28.
Indicator Color Solid color Slow blink Fast blink Off

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Troubleshooting
If this LED... Displays… Take this action...
VoIP Pho ne Slow blink green If this persists, call Customer Support as described in “Need help?” on page 28.
Solid amber Plug the telephone line into a cordless phone and restart AIRAVE.
You must cancel your land line service to plug AIRAVE directly into a telephone wall
socket. If you have not canceled your land line service and you plug a telephone line
from AIRAVE directly into a phone socket in the wall, AIRAVE’s phone service will not
work.
Broadband Slow blink green Load a new web page on your PC to test for an active internet connection. If you
cannot load a new page:
• There might be a problem with your internet service or modem/router. Ensure that
DHCP is enabled on the broadband modem/router. If it is disabled, you must
enable DHCP as described in your modem/router documentation.
• You many need to add additional information as described in “Configuring the
AIRAVE router” on page 12.
Mobile Slow blink green Wait. AIRAVE is out of service temporarily due to a software update.
GPS Fast blink green Wait. AIRAVE is trying to acquire another timing source. The LED may alternate
between a slow and fast blink.
Slow blink green • If you have not already done so, connect the external GPS antenna to AIRAVE.
• If the external GPS antenna is already connected, move it to a different location,
as close to a window as possible.

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Setup at a glance

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Configuring the AIRAVE router
AIRAVE contains a built-in router. Usually, you can plug AIRAVE into your broadband modem/router without
performing any additional steps. However, you may need to configure the AIRVAVE router to work with your ISP
modem or modem/router. The following table lists typical ISP setups and actions to take so that the AIRAVE router
works with your existing ISP setup.
ISP broadband
modem
LED behavior Symptom Take this action:
Cable modem Broadband and Mobile solid
green
N/A N/A
DSL modem Broadband LED slow blink
green
Cannot access internet Go to “Adding the ISP username
and password” on page 13.
DSL modem with
router • Broadband LED solid green
• Mobile LED slow blink green
• Cannot access internet
• Cannot make a cell or VoIP
phone call through AIRAVE
Try “Changing the AIRAVE
router’s IP address” on page 15. If
the problem persists, contact
Customer Support.
Cable modem
with router
FiOS

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Adding the ISP username and password
If you are using a DSL modem and AIRAVE cannot connect to the internet, you may need to enter your internet
service provider (ISP) account username and password so that the AIRAVE router can connect to the internet.
NOTE: Before you begin, obtain your ISP username and password. Contact your ISP provider if you do not have this
information.
1Connect a computer to one of the AIRAVE’s LAN ports.
2Enter the following path in your web browser:
192.168.1.1
The login dialog box appears.

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3Enter username admin and password admin. Click OK.
4Click the Setup tab on the Router status page menu bar. Click WAN Settings.
5Ensure that Yes is selected in the Does Your Internet Connection require a Login? field.

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6Enter your ISP user name (replacing the default Guest user name) and password. Click OK.
7Accept the defaults in other fields on the screen. Click Submit.
8Observe the Broadband LED. When it is sold green, your internet connection is available. If the LED is not solid
green, contact Customer Support as described in “Need help?” on page 28.
Changing the AIRAVE router’s IP address
If you are using a DSL or Cable modem that includes an integrated router, or FiOS, IP address conflicts can occur
with AIRAVE’s router. This can prevent you from connecting to the internet or making a call through AIRAVE.
Resolve the conflict by changing the AIRAVE router’s IP address.
1Determine if there is an IP address conflict by checking the home router IP address range. Refer to your home
router’s documentation for accessing the router’s interface.
aConnect a computer to one of the home router’s LAN ports.
bAs described in the home router’s documentation, enter the path to access the router. For example:
192.168.1.1
cEnter the username and password at the login dialog box.

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dCheck the router status to view the IP address setup. If the router’s IP address range is:
–192.168.1.x, this range conflicts with AIRAVE. Go to step 2.
– A different range, the problem is not due to IP address conflict. Contact Customer Support.
2Connect a computer to one of the AIRAVE’s LAN ports.
3Enter the following path in your web browser:
192.168.1.1
The login dialog box appears.
4Enter username admin and password admin. Click OK.

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5Click the Advanced tab on the Router status page menu bar. Click LAN IP Setup to display the following page:
6In the LAN TCP/IP section, change the value in third box of the IP address.
NOTE: Record this new IP address. You use it whenever you log in to the AIRAVE router.

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7In the User Router as DHCP Server section, change the IP address range by changing the last two boxes in
the Starting IP address and in the Ending IP address fields.
In the following example, the new router LAN IP Address is 192.168.17.1, and the range for devices attached to
the AIRAVE router is now 192.168.17.2 through 192.168.17.254.

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8Click Apply. The following dialog box appears:
9Click OK.
10 Reboot the computer to implement the IP address changes.
11 If you have any devices attached to AIRAVE, you must stop and restart them so that they pick up a new IP
address.
12 If you log in to the AIRAVE router again, use the new IP address. In this example, enter the following path in
your web browser:
192.168.15.1

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FAQ
Why does AIRAVE need a GPS antenna?
AIRAVE has a GPS antenna so that it can:
•Synchronize properly with the rest of your service provider’s network.
•Provide its location for emergency calls.
•Determine and select the correct radio frequencies available in your area so that AIRAVE uses the correct
ones.
Why does AIRAVE need an external GPS antenna?
The external antenna is only used if the internal GPS antenna cannot lock on the satellite signal. The external
antenna lets AIRAVE lock on the greatest number of satellites.
What happens to AIRAVE if there is a power outage or if I lose internet access?
AIRAVE needs both a broadband internet connection and a constant power supply to work. During a power outage,
your mobile device immediately tries to obtain cellular service through your service provider’s normal cellular
network.
Will AIRAVE work in the basement?
For best results, locating AIRAVE in the basement is not recommended.
Can you move AIRAVE to another location?
You can move AIRAVE to another location within the registered address (your home or office). However, you
cannot move it to a different address.