Alcatel-Lucent OmniTouch 8460 User manual

At the heart of the award-winning Alcatel-Lucent Instant Co unications Suite is the software-based
Alcatel-Lucent O niTouch™8460 Advanced Co unications Server (ACS) for enable ent of business
applications and process co unications. O niTouch 8460 ACS powered applications increase enterprise
agility, foster innovation, and reduce or eli inate reliance on third-party services, giving enterprises a co petitive
advantage while increasing argins. Carriers, OEMs, syste integrators, and businesses today use O niTouch
8460 ACS as a co unications and presence engine to enable the rapid deploy ent of a wide range
of real-ti e applications and services for hosted and pre ises-based environ ents across wireless and
wire-line networks.
Key features
• Carrier-class performance, scalability,
security and reliability for businesses
of all sizes
• Easy to add conferencing and
collaboration features through mature
ML- and SIP-based APIs (REST
Web services)
• Extensible applications built using
open standards and an integrated
media server
• Software-based platform that runs on
standard computer hardware leveraging
existing voice and data infrastructures
without expensive upgrades
Key benefits
• Creates a powerful and dependable
communications platform to securely
integrate with communications systems
• Enhances employee portals and Web
2.0 business applications and processes
• Allows a single service to communicate
with disparate systems through standards-
based communication protocols
• Accelerates time to market for new
and/or enhanced applications
• Maximizes the cross-platform compatibility
of services with different systems
• Eliminates the need for unforeseen
infrastructure upgrades
• Low total cost of ownership (TCO) and
entry cost
Alcatel-Lucent OmniTouch 8460
A D V A C E D C O M M U I C A T I O S S E R V E R

2 Alcatel-Lucent OmniTouch 8460 | Data Sheet
Highlights
• Simple to use, robust library of commands
with SIP-based and ML over HTTP APIs
(REST) for easily adding presence-based
click-to-call, click-to-conference, and
click-to-collaborate features to employee
portals and Web 2.0 applications, as
well as standard business applications
and processes
• Extensible applications, an integrated
media server, and open standards-based
APIs accelerate time to market with
enhanced and new applications
• Leverage existing voice and data
infrastructures, without infrastructure
upgrades
• Software-based platform, running on
common computer hardware, assures
low cost of entry and low total cost
of ownership (TCO)
• Solutions scale up or down for carriers
(software as a service) and businesses
of all sizes
• Multi-location, multi-domain, and
multi-tenanted platform
XML and SIP-based APIs
With its “SIP to the core” architecture,
the OmniTouch 8460 ACS provides
application developers with feature rich
and flexible industry standard ML and
SIP-based application programming
interfaces (APIs) and an integrated media
server making it fast, easy, and cost-effective
to add conferencing and collaboration
services to existing business processes, 2.0
portals, and other application environments.
Communication features include single-
party and multi-party calling, presence,
and Web collaboration to extend the reach
of these enterprise tools while leveraging
existing infrastructure investments.
Inspired collaboration solutions
Most collaboration solutions are optimized
for horizontal business use, arguably, the
least inspired, productive, or creative way
for individuals to work together. In contrast,
OmniTouch 8460 ACS enhanced applications
support the dynamic and flexible ways
people prefer to work. With OmniTouch
8460 ACS, collaboration capabilities are
embedded in the very fabric of daily work
routines. As a single, open platform for
communications-enabled business processes,
OmniTouch 8460 ACS enriched technology
solves real day-to-day problems and
increases efficiency so enterprises and
institutions can do more with less. For
example, auto connect groups for “speed
conferencing” in a financial services
context, create “private” conference
rooms for real-time conversations in a
contact center scenario, or add real-time
voice chat to an online shopping site,
banner advertisement, or CRM application.
Connect regular telephones with land
mobile radios, overhead speakers, mobile
phones, and/or with VoIP-enabled
computers and devices for an effective,
omnipresent notification network.
Running on common computer hardware,
the OmniTouch 8460 ACS empowers
application developers with the tools
needed to bring multi-party, multi-
location communications to businesses and
organizations.
Benefits
The OmniTouch 8460 ACS offers benefits
to service providers, OEMs, systems
integrators, and enterprise customers as
well. Specifically:
Service providers
• Create differentiated services by adding
multi-party voice, collaboration,
and presence
• Uses existing voice and data
infrastructure, without upgrades
• Carrier-class performance, scalability,
security and reliability
• Browser-based user interface to support
multiple operating systems and browsers
• Multi-tenanted, fully brand-able,
customizable, and extensible
OEMs and systems integrators
• Enhance applications and portals with
telephony and collaboration
• Open standards-based REST APIs for
timely integration
• Browser-based development environment
• Carrier-class performance, scalability,
security and reliability
• Fully brandable, customizable,
and extensible
Key features
•Browser-based administrative interface
• Purpose built for multi-location,
multi- domain, and multi-tenanted
platforms such as those present in OEMs,
systems integrators, and enterprise
customer networks
• High-capacity media processing
supporting thousands of media legs
per common off the shelf (COTS)
computer platform
Key benefits
• Enables a powerful and flexible communications infrastructure to deliver seamless,
unique, and customizable software services (SaaS) that are scalable and cross-
platform accessible
• Carrier-class performance, security and reliability
• Enhances internal and external communication with the integration of telephony
and collaboration applications
• Automates business processes to reduce latency, and lower support and
administration costs
• Differentiates services by adding multi-party voice, collaboration, and
presence capabilities
• Supports multiple operating systems and browsers

Alcatel-Lucent OmniTouch 8460 | Data Sheet 3
Enterprise customers
• Uses existing voice and data
infrastructure, without upgrades
• Scales up and out, from large to small
enterprises
• Browser-based interface for easy
deployment and system administration
with low support costs
• Enhance productivity and communication
internally and externally
• Automate manual processes reducing
human latency while fostering
innovation and enterprise agility
OmniTouch 8460 ACS application
solutions
The OmniTouch 8460 ACS, with a complete
feature set for services delivery, can
support many different application
solutions such as:
• Consumer products — Embellish
sponsorship ads or online stores with
click-to-collaborate. Drive the consumer
through the sales process resulting in
personalized service and increased
revenue.
• CRM — Presence-based, click-to-call,
click-to-see, or click-to-collaborate with
leading customer relationship
management (CRM), enterprise
marketing management (EMM), and
sales force automation (SFA) business
tools. Conduct staff meetings with a
single mouse click, personalize
terrestrial marketing campaigns with
a corporate voice brand, or enhance
contact lists with location-based presence
• ERP — Improve supply chain, logistics,
and manufacturing workflow with
automated, presence-based real-time
communications and Web collaboration
• Social networking and Web 2.0 portals
— Add compelling “click-to-call all your
friends,” click-to-see a friend or former
classmate, or build persistent “group
voice chat rooms.” This is great for
social purposes and for business-focused
group collaboration.
• Web conferencing — Add real-time
voice conferencing and scheduled
conference calls to Web Conferencing
services for an enterprise solution
that saves money.
Technical specifications
Capacity
• Maximum number of G.711 calls: 1200
• Maximum number of G.729A calls: 900
• Maximum number of G.726-32 calls: 900
• Maximum application sharing legs per server: 600
• Integrated SIP to PST /TDM gateway (optional)
¬ T1: CAS 192, CCS 184
¬ E1(Euro-ISD ): 240
• 90,000 users per cluster; architecture supports
multiple, federated clusters
• Stack servers for scalability, conference spanning,
IM and presence federation, and redundancy
• Geographic server distribution for toll call arbitrage
Network infrastructure
• Interoperability with Alcatel-Lucent products
¬ Alcatel-Lucent OmniPCX™Enterprise
Communication Server and Alcatel-Lucent
OmniPCX Office Communication Server
¬ Alcatel-Lucent OmniTouch 8600 My Instant
Communicator
¬ Alcatel-Lucent VP Firewall Brick™
¬ Alcatel-Lucent VitalQIP™ family and Alcatel-
Lucent VitalSuite™Performance Management
Software
¬ Interoperable with leading vendors’ PBXs, PST
gateways, soft switches, and SIP phones including
Cisco Unified Call Manager 4 and 5, Avaya SIP
Enablement Services, and ortel Communication
Server 1000/2000
Interfaces and protocols
• DTMF, H.263, H.264, HTTP, HTTPS, MGCP, SDP, SIP,
SMTP, S MP, XML
• SIP Standards: RFCs 2327, 2833, 2848, 2976, 3261,
3263, 3265, 3428, 3515, 3891, and 3892
• VoIP Transport: RTP
• Audio codecs: G.711 a-law and mu-law, G.729A,
and G.726-32
• Supported browsers: Internet Explorer, Firefox,
and Safari
System administration
• Browser-based administration
• Multi-tenanted administration views and
provisioning domains
• Flexible allotment of scheduled and ad hoc
telephony resources (ports)
• Disk quota allotment and management
• Authenticated SSL/HTTPS interface
• Flexible user provisioning (locally or via LDAP
and LDAPS)
• Bulk provisioning of users, groups, and tenants
via URL
• Real-time S MP and web monitoring of system
status and telephony activity
• Alerts/alarms—S MP v2 and v3 and SMTP (email)
• Configurable nightly system backups and fast
cold-spare restore
• Global date and time zone support
• etwork protocol segmentation
• Licensable features by server, by user or organization
• Toll free phone number support
Security
• Secure account authentication (locally, via LDAP,
LDAPS, or third party single-sign-on system)
• End-to-end security using Transport Layer Security
(TLS) and Secure Sockets Layer (SSL) protocols
• IM auditing and archiving to email format
• Password policy management with mandatory
change intervals
• Inter-organization access may be open or limited
for security
Reporting
• All reports available via browser, XML, or comma
delimited format
• Pre-defined administrative reports
• Call Data Reports (CDR) by user, tenant, or server
for billing
• Real-time monitoring via browser or S MP
• Traffic and network statistics
• Alarm and event logs
OmniTouch 8460 ACS Package includes
• OmniTouch 8460 ACS Application Programming
User Guide
• Reference code and examples
• OmniTouch 8460 ACS system software
• Software licenses for audio, Web collaboration,
and broadcast ports (concurrent user licenses)
• Runs on standard computer hardware supporting
Red Hat ES Release 5

Computer requirements
An Intel-based computer that supports Red Hat Enterprise Server (ES) Release 5.
MINIMUM REQUIREMENTS SMALL TO MEDIUM SIZED BUSINESSES LARGE ENTERPRISE AND SERVICE PROVIDERS
PROCESSOR (1) dual core or quad core, 2.0 GHz or faster (2) dual core or quad core, 3.0 GHz or faster
MEMORY 2GB 2 GB
HARD DRIVE (2) 150 GB or greater (2) 250 GB or greater
RAID CONTROLLER RAID 1 RAID 1
MEDIA DRIVE DVD DVD
NET ORK INTERFACE (2) Gigabit Ethernet ICs (2) Gigabit Ethernet ICs
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