Alcatel-Lucent VitalQIP ESM 1000 User manual

Quick Start Guide 190-409-118R1.5, Issue 1
VitalQIP ESM 1000
®
Thank you for choosing the VitalQIP®Enterprise Server Module, ESM 1000.
If the box containing the VitalQIP Enterprise Server Module or the contents themselves are damaged,
please contact the Alcatel-Lucent Support center immediately. Refer to “Contacting technical support”.
This guide is intended to help you set up the appliance and connect it to the network quickly. Refer to
the table below as you ensure that the contents of the box are accounted for.
Box contents
Your VitalQIP Enterprise Server Module ships with the following items:
Prerequisites
1. You either ordered the AMS appliance (AMS 1000) or the AMS administrator needs to have the
Appliance Management Software (AMS) installed and running on a machine. The software can be
downloaded from the Alcatel-Lucent download site (https://support.lucent.com).
2. The AMS administrator needs to create a record for the ESM 1000 in AMS and provide the
appliance setup information to you either in print format or electronically, as described on the next
page in Appliance setup instructions. Setup of an appliance in AMS is described in “View appliance
setup information” in Chapter 2 of the AMS User’s Guide.
Figure 1. VitalQIP ESM 1000 front view
Figure 2. VitalQIP ESM 1000 rear view
Item Quantity
Enterprise Server Module 1
Quick Start Guide 1
Slide Rail Kit - Basic 1
Slide Rail Kit - tool less 1
Power cable 1
Bezel key 1

Appliance setup instructions
If you have the electronic version of the Appliance configuration data in a USB flash drive, refer to “Auto Config Mode”.
If you have appliance configuration data only in paper format, refer to “Manual Config Mode”. If you would like to
receive the appliance configuration data in a USB flash drive, request your AMS administrator to provide it or refer to
“View appliance setup information” in Chapter 2 of the AMS User’s Guide.
Auto Config Mode
1. Attach the appliance to an appropriate rack using the supplied rack mount hardware (optional).
2. Connect a network cable to the rightmost Ethernet port labelled NIC1 on the back of the appliance.
3. Connect the flash drive with the Appliance Configuration data to a USB port.
Note: Only one set of appliance configuration data can be present in the flash drive at any point.
4. Connect the supplied power supply cable to the back of the appliance and to a power source (110v or 240v). The
appliance automatically powers up after the power source is connected.
If the power does not come on, use the supplied key to remove the bezel. Turn the key counterclockwise one quarter
turn and carefully pull off the bezel. If no lights are displayed, push the power-on button, then replace and re-lock
the bezel.
5. You should see a flickering green light on the Ethernet port indicating connectivity. If you do not see the light, call
your network support team to check on network connectivity. If the cable has network connectivity, and the
connectivity indicator is still not lit on the back of the appliance, call Alcatel-Lucent support.
6. If you would like to see the progress of the bootup and auto configuration, connect either a laptop to the serial port
(see Figure 2) or a monitor and a keyboard to the appropriate ports on the appliance. If you are connecting to a
serial port, make sure the serial port is set to 9600n81. These devices can be removed after the initial setup.
7. After a successful auto configuration, the appliance appears online in AMS. The appliance is ready for package
deployment and monitoring from AMS.
If you do not see the appliance appear online in AMS or see an error on the monitor/laptop, you can manually
correct the data using the steps in “Manual Config Mode”.
8. For VitalQIP activation, refer to Step 18 in the instructions for “Manual Config Mode”.
Manual Config Mode
If you do not have an electronic version of the Appliance configuration data, follow these steps.
1. Attach the appliance to an appropriate rack using the supplied rack mount hardware (optional).
2. Connect a network cable to the rightmost Ethernet port labelled NIC1 on the back of the appliance.
3. Connect either a laptop to the serial port (see Figure 2) or a monitor and a keyboard to the appropriate ports on the
appliance. If you are connecting to a serial port, make sure the serial port is set to 9600n81. These devices can be
removed after the initial setup.
4. Connect the supplied power supply cable to the back of the appliance and to a power source (110v or 240v). The
appliance automatically powers up after the power source is connected.
If the power does not come on, use the supplied key to remove the bezel. Turn the key counterclockwise one quarter
turn and carefully pull off the bezel. If no lights are displayed, push the power-on button, then replace and re-lock
the bezel.
5. You should see a flickering green light indicating connectivity. If you do not see the light, call your network support
team to check on network connectivity. If the cable has network connectivity, and the connectivity indicator is still
not lit on the back of the appliance, call Alcatel-Lucent support.
6. Once the boot is complete, the interface used to configure the appliance opens:

Welcome to VitalQIP Appliance
Copyright 2009 Alcatel-Lucent
>
7. To configure the appliance, enter enable. The prompt changes to #to indicate that you are now in privileged
mode.
8. Contact your AMS administrator to obtain the configuration information. Your AMS administrator should already
have set up the appliance in the AMS database and needs to provide the following information to you.
•Hostname
•IPv4 address
•IPv6 Address
•Netmask
•Gateway
•AMS URI
•Key
9. Once you have the above information, enter the following at the appliance console:
# config
config# hostname <System hostname provided in Step 9>
config# address <IP address provided in Step 9>
config# v6address (IPv6 address provided in Step 9 if IPv6 support is needed)
config# netmask <Netmask provided in Step 9>
config# gateway <Gateway address provided in Step 9>
config# ams <AMS URI provided in Step 9>
config# key <Key provided in Step 9>
Note: The first time you configure you are presented with licence information. Read the license information
carefully, and enter Yes to accept or No to refuse.
10. To set up a password to restrict access to the appliance, enter password. A password must be alphanumeric and at
least 6 characters.
Note: The appliance console password can also be set up and maintained in the AMS database. Refer to
Chapter 2 in the AMS User’s Guide for more information. For information on other configuration options, refer
to Part II of the Appliance Manager Installation & Configuration Guide.
11. Use the show command, as in the following example,
config# show
hostname: amm1
IPv4 address: 192.168.1.21
IPv4 netmask: 255.255.255.0
IPv4 gateway: 192.168.1.1
IPv6 address:
AMS URI: http://192.168.1.15:8080/ams/amsrpc
key: IGJN196TD4T7
autoconfig: disabled
console password: configured
and make sure there was no data entry problem during configuration in Steps 9 and 10.
12. To save the configuration, enter the following,
config# save
config# back
# reboot
and confirm the reboot. Once the reboot is complete, the appliance console menu is displayed.
13. Enter verify to check connectivity to the AMS server. If successful, you see a verify successful response. If the
verify command fails, type enable to enter privileged mode, followed by config. If there was an error, go to Step
9 and repeat the process.

© 2009 Alcatel-Lucent
If verify fails again, check to see if basic network connectivity exists between the appliance and your network. For
example, double-check the input fields, check the cable(s), and ping the address of the appliance from another
machine. If there is successful connectivity but you are still unable to verify successfully, call Alcatel-Lucent
support.
14. If the verify command is successful, use the enable command to enter privileged mode again.
15. Enter authenticate to connect to AMS. If successful, you see an authentication successful response.
If the authenticate command fails, use the config and show commands to check if there was a mistake in data
entry in Steps 8 and 9, especially the system key. If there was an error, go to Step 9 and repeat the config process.
If authenticate fails again, reboot the appliance and go back to Step 11. If authentication fails once again, ask the
AMS administrator to resend the “system key”. Go back to Step 9 and enter the updated system key. If there is still
an issue, call Alcatel-Lucent support.
16. If authentication is successful, enter disable to exit privileged mode. The appliance is ready for AMS operations.
Provide the AMS administrator with the status of the appliance.
17. At this point, the monitor and keyboard can be removed from the system. The appliance is ready for package
deployment and monitoring from AMS.
18. Procure the VitalQIP Enterprise Server license key from Alcatel-Lucent and push it to the appliance using AMS. For
details, refer to the AMS User's Guide.
19. Bring up the VitalQIP Web GUI, http://<appliance ip address>:8080/qip from any client. You should see
the login screen.
Contacting technical support
If you need assistance with the VitalQIP ESM 1000, contact technical support via phone or web.
Region Address Contact information
North America Alcatel-Lucent
400 Lapp Road, Suite 101
East Whiteland, PA 19355
USA
Phone: 1-866-LUCENT8 (582-3688) Option 1, Option 2
Web: https://support.lucent.com
Europe,MiddleEast,
and Africa Alcatel-Lucent
Voyager Place
Shoppenhangers Road
Maidenhead
Berkshire SL6 2PJ
UK
Phone: [phone] LUCENT or [phone]
E-mail: [email protected]
Web: https://support.lucent.com
Central and South
America Alcatel-Lucent Brasil S/A
Avenida Marginal Direita Anchieta, 400 -
Km 11,5
CEP: 04182-901 - Jardim Santa Cruz -
Sao Paulo - SP
Brazil
Phone: [phone] or [phone]
For other local CALA numbers, consult the web site https://
support.lucent.com or contact your local sales representative.
Asia Pacific Alcatel-Lucent Australia
280 Botany Road
Alexandria NSW 2015
Australia
Phone: [phone] (toll free from within Australia)
(IDD) 800-5823-6888 (toll free from Asia Pacific - China, Hong Kong,
Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore,
Taiwan, and Thailand)
(613) 9614-8530 (toll call from any country)
E-mail: [e-mail]