Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 User manual

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AUTOMATED MESSAGE DELIVERY SYSTEM 5.0
QUICK START GUIDE
8AL020043264TCUSA October 2007
What is the Automated Message Delivery System (AMDS)?
Alcatel-Lucent Automated Message Delivery System (AMDS) is a
voice messaging software application that allows you to
automatically deliver voice messages to thousands of constituents,
clients, staff, etc. To use AMDS, all you need is a phone for
recording the message and a standard web browser.
To broadcast a voice message, you will follow these steps.
1Use your telephone and a browser to make a recording.
2Create a list of phone numbers that you want to call.
3Use your browser to schedule the broadcast.
AMDS will then place calls to all of the phone numbers on your
list and play the recorded message when calls are answered. You
can decide if you want the message to only play when a live person
answers the phone, or if it is OK to play the message into a voice
mailbox.
Getting Started
Sign in
1Open a browser window.
2In the Address field, type the URL for AMDS as provided by
your system administrator.
Important! If you have installed a pop-up blocker in your
browser, you must set it to allow pop-ups for the AMDS site.
3Enter the user ID and password that your system administrator
gave you and click Sign In.
4If there are tabs at the top of your screen, select the Broadcast
tab.
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Set your phone number
The phone number that appears at the top of the screen is the
number used to make and receive calls.
To change your phone number:
1Click on your phone number menu at the top of the screen.
2Select the number that you want, or select Add a New
Number from the menu that appears.
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Broadcast tab
Frequently asked questions
What do called parties hear?
When a person answers the phone, he or she will hear a recorded
voice that says “You have a message. To hear the message, press 1.
To decline, press 2”. Your message will not play until the person
presses 1 on their telephone keypad.
What happens when a broadcast call is answered by
voicemail?
AMDS can detect when voicemail has answered the call. When
you set up your broadcast, you can decide whether you want your
message to play when voicemail begins recording.
What if a call is busy, or if nobody answers?
Depending on how your system is configured, AMDS will wait a
certain number of seconds and then try calling the number again.
Your system administrator controls how long AMDS waits
between tries, and how many times each number will be called.
My message is extremely urgent. What if I want to make sure
that my message is heard by a live person and not sent to
voicemail?
When you set up your broadcast, you can specify that a message
should only be played to a live person. When the broadcast is
complete, you can check the logs of that broadcast to make sure
that each person received the message. Logs also contain
recordings of each call made.
I don’t want to call my customers after a certain time in the
evening. Can I set a time when AMDS will stop making calls?
Yes. When you set up your broadcast, you can decide whether you
want AMDS to keep calling numbers until all numbers have been
called, or if you want AMDS to stop calling at a certain time, even
if not all numbers have been called.
How can I be sure that everyone received my message?
You can check the logs of your broadcast after it is complete. The
logs contain detailed records of each call, including whether the
call was answered and whether the message was played. The logs
also contain audio recordings of some calls.

Copyright © 2007 Alcatel-Lucent. All Rights Reserved. 2
Working with recordings
Make a recording
1If there are tabs at the top of your screen, click on the
Broadcast tab.
2At the bottom of the screen, under I want to…, click Make a
Recording.
3In the dialog box that appears, enter a name for the recording
and verify that your phone number is correct. Then click Call
Me Now.
4Your phone will ring. When you answer it, you will be
prompted to record your message.
5When you have finished recording, press the pound key (#) on
your telephone keypad. (If you hang up without pressing the
pound key, your recording may include the sound of you
hanging up the phone.)
6After you press the pound (#) key, you may listen to the
recording or re-record it:
• To listen to the recording, press 1 on your telephone
keypad.
• To re-record, press 2 on your telephone keypad.
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Listen to a recording
1If there are tabs at the top of your screen, click on the
Broadcast tab.
2Under Broadcast Recordings, double-click on the
recording that you want to play.
3Select how you want to listen to the recording:
• To play the recording on your computer, click Play.
• You may listen to the recording over the phone by dialing
the phone number and entering the access code shown at
the bottom of the screen.
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Rename, re-record or delete recordings
1Under Broadcast Recordings, right-click on a recording.
2Select Rename, Re-record or Delete.
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Scheduling and managing broadcasts
Schedule a broadcast
1If there are tabs at the top of your screen, click on the
Broadcast tab.
2At the bottom of the screen, under I want to…, click
Schedule.
• Enter a name for the broadcast and click Next>.
3Specify the time and manner of delivery:
• Specify a start and end time for the broadcast.
4Choose whether you want the message to be delivered to only
a live person, or whether it is OK to play the message into a
voice mailbox.
5Click Next>.
6Select one or more groups that should receive the message,
then click Next>.
7Select the recorded message that should be played, then click
Next>.
8Confirm the details of your broadcast, then click Finish.
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Reschedule a broadcast
1Under Scheduled Broadcasts, double-click on the
broadcast that you want to reschedule.
2Click Change Details...
3Enter a new start time or end time and click OK.
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Cancel a broadcast
1If your broadcast is already in progress, it will appear under
Broadcasts in Progress. Right-click on the broadcast and
select Cancel.
2If your broadcast has not yet begun, it will appear under
Scheduled Broadcasts. Right-click on the broadcast and
select Delete.
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AUTOMATED MESSAGE DELIVERY SYSTEM 5.0
QUICK START GUIDE
8AL020043264TCUSA October 2007
Groups: List the numbers to be called
A group contains the list of phone numbers where your recorded
message will be delivered. You may specify a group of phone
numbers in any of the following three ways:
Drag and drop phone numbers into a group
1At the bottom of the screen, under I want to…, click
Create a Group.
2Enter a name for the group.
3Open the file that contains the phone numbers that you want to
drag and drop. Select the text that contains the phone numbers.
4Drag the text from your file window to the group window, and
drop it on the Phone Numbers field.
5Phone numbers will be extracted from the text that you
dropped in.
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Enter phone numbers manually
1At the bottom of the screen, under I want to…, click
Create a Group.
2At the top of the screen that appears, enter a name for the
group.
3Enter a phone number, and if you wish, enter a name for the
phone number.
4Click Add.
5After you have finished entering phone numbers, click OK to
close the window.
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Upload a file of phone numbers
The file must have the following format:
• The file must be text-only.
• Each line in the file represents a single message recipient.
Lines must be separated with a hard line feed (that is,
<enter>).
• Country codes must be preceded by a plus sign (“+”).
• You may use special characters to specify alternate phone
numbers and pauses.
1At the bottom of the screen, under I want to…, click
Create a Group.
2At the top of the screen that appears, enter a name for the
group.
3Use the Browse... button to select a text file containing the
phone numbers.
4Click Upload.
5The phone numbers from the text file will appear in the
Phone Numbers field.
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See the results of your broadcast
Log files contain details of phone numbers dialed, messages
delivered, and the delivery status for each individual call. Logs are
available immediately after the last call of a particular broadcast
ends.
To view the results of your broadcast
1If there are tabs at the top of your screen, click on the
Broadcast tab.
2Under I want to..., click View logs.
3In the window that opens, click on the date and time of the
broadcast that you are interested.
4The log contains the following:
• Start time of each dialed call.
• Duration of call.
• Group name.
• Phone number dialed.
• Recording played to that call.
• Result: either success or failure.
• A link to an audio recording of calls that have
been retried.
• The outcome of each call: either successful or
unsuccessful. See the online help (Help > Broadcast
Help Topics) for more detail on reasons why calls were
successful or unsuccessful.

Copyright © 2007 Alcatel-Lucent. All Rights Reserved. 4