Alcatel-Lucent OmniTouch Instruction Manual

OmniTouch
Advanced Communication Server (ACS)
Release 7.1.4
Administration Guide
8AL90208USAD ed01
November 20, 2008

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.
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All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2008 Alcatel-Lucent. All Rights Reserved.
FCC Interference Statement
If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment
can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference
with radio communications.

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Contents
1Introduction
Alcatel-Lucent’s OmniTouch Advanced Communications Server (ACS) ................................................1-1
Using this guide ...........................................................................................................................................1-3
2 System Configuration
Initiating configuration ...............................................................................................................................2-5
TCP/IP settings ...........................................................................................................................................2-5
PSTN trunk settings ...................................................................................................................................2-8
VoIP settings ..............................................................................................................................................2-12
Video settings ............................................................................................................................................2-14
Selecting RADVISION ............................................................................................................................2-16
Reserved audio ports .................................................................................................................................2-18
Server audio port limits .............................................................................................................................2-18
Overbooking and not overbooking audio ports ........................................................................................2-19
Organization audio port limits ..................................................................................................................2-20
SIP proxies (VoIP configuration) ..............................................................................................................2-30
Voice prompts ............................................................................................................................................2-33
Downloading a prompt set file ..................................................................................................................2-33
Domains ....................................................................................................................................................2-39
SSL certificates ..........................................................................................................................................2-41
User Authentication .................................................................................................................................2-44
Unified Communication ...........................................................................................................................2-48
List organizations ......................................................................................................................................2-49
Branding ....................................................................................................................................................2-52
Translation tables ......................................................................................................................................2-58
Access codes .............................................................................................................................................2-62
Music on Hold settings .............................................................................................................................2-63
Licensing ...................................................................................................................................................2-64
Automatic server backup ..........................................................................................................................2-69
Using a dedicated NIC card for backups ..................................................................................................2-71

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Remote sites .............................................................................................................................................. 2-72
Stacking .................................................................................................................................................... 2-75
Data replication ........................................................................................................................................ 2-81
Disassembling an OmniTouch ACS stack ................................................................................................ 2-86
Advanced settings ..................................................................................................................................... 2-87
Phone formatting rules ............................................................................................................................. 2-88
Phone number display filter ...................................................................................................................... 2-89
Edit DAS rules .......................................................................................................................................... 2-91
Sample DAS rules ..................................................................................................................................... 2-93
Configure SNMP ...................................................................................................................................... 2-95
Configure alarm server .............................................................................................................................. 2-98
Configure collaboration subnet ................................................................................................................ 2-99
Configure sendmail ................................................................................................................................. 2-100
Configure bonding .................................................................................................................................. 2-101
Configure IM archiving .......................................................................................................................... 2-102
Construct Document Conversion VM ................................................................................................... 2-103
Route management ................................................................................................................................. 2-110
Removing static routes ........................................................................................................................... 2-111
Edit TPDAS rules ................................................................................................................................... 2-111
Sample TPDAS Rules ............................................................................................................................. 2-112
AMDS (Automated Message Delivery System) settings ........................................................................ 2-112
Connector settings .................................................................................................................................. 2-114
3 Management Actions
Manual server backup ................................................................................................................................. 3-2
Manual server restore ................................................................................................................................. 3-4
Restoring an Alliance server ....................................................................................................................... 3-5
Restoring after replacement of the Primary server ..................................................................................... 3-8
Restoring a standalone server ................................................................................................................... 3-21
Advanced upgrade options ....................................................................................................................... 3-27
Restart servers (restart OmniTouch ACS processes) ............................................................................... 3-28
4 Provisioning and Account Management
Organizations .............................................................................................................................................. 4-3
Provisioning organizations .......................................................................................................................... 4-4

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Assigning text translations ........................................................................................................................4-10
Editing phones ..........................................................................................................................................4-11
Default user settings for organizations ......................................................................................................4-13
Default user preferences for organizations ................................................................................................4-17
Manage user settings .................................................................................................................................4-28
Manage user preferences ...........................................................................................................................4-34
IP audio/video preferences ........................................................................................................................4-38
View scheduled conferences .....................................................................................................................4-39
View Call Detail Report ............................................................................................................................4-42
Schedule a reservationless conference ......................................................................................................4-47
Manage delegates ......................................................................................................................................4-48
Password policy .........................................................................................................................................4-49
Call blocking .............................................................................................................................................4-50
Bulk provision/modify user accounts ........................................................................................................4-54
Parameter action formats ..........................................................................................................................4-56
Supported bulk provision parameters .......................................................................................................4-57
Possible bulk provisioning messages ..........................................................................................................4-63
Bulk provision reservationless conferences ..............................................................................................4-67
Export user data ........................................................................................................................................4-68
Import user data ........................................................................................................................................4-69
Delete user data ........................................................................................................................................4-71
Download reservationless conferences .....................................................................................................4-72
Add Administrator user ............................................................................................................................4-73
List Administrators ...................................................................................................................................4-74
Change Administrator password ...............................................................................................................4-75
Find a user in a stack ................................................................................................................................4-76
5 Monitoring
Monitoring administration ..........................................................................................................................5-2
Viewing active calls .....................................................................................................................................5-3
Viewing active media ..................................................................................................................................5-4
Viewing active users ....................................................................................................................................5-8
Send alerts to active users ...........................................................................................................................5-9
System status ...............................................................................................................................................5-9

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System information ................................................................................................................................... 5-11
Trunk status .............................................................................................................................................. 5-13
Site connections ........................................................................................................................................ 5-13
Viewing data replication ........................................................................................................................... 5-15
Server status .............................................................................................................................................. 5-17
System commands ..................................................................................................................................... 5-19
SIP logs ...................................................................................................................................................... 5-20
Viewing PSTN logs ................................................................................................................................... 5-21
6 Server Reporting
Managing the system .................................................................................................................................. 6-2
Call Detail Reports ..................................................................................................................................... 6-2
Trunk utilization statistics ........................................................................................................................... 6-4
VoIP utilization statistics ............................................................................................................................. 6-6
Scheduled conferences ............................................................................................................................... 6-7
System alerts log ......................................................................................................................................... 6-9
Install history log ....................................................................................................................................... 6-10
Disk usage ................................................................................................................................................. 6-12
A Error Codes and Alarm Conditions
B Server Alarms and Alerts
C Voice Prompts
D NTP Servers
NTP Servers: US ....................................................................................................................................... D-1
E Serial Console Interface: Administrative Functions
Serial console menu ....................................................................................................................................E-2
Change password ........................................................................................................................................E-3
Reset certificate/key pair .............................................................................................................................E-3
Revert server software ................................................................................................................................E-3
Restore configuration ..................................................................................................................................E-3
Reset web administrator password ..............................................................................................................E-4
Restart server ..............................................................................................................................................E-4
Shutdown server .........................................................................................................................................E-4
End configuration session ...........................................................................................................................E-4

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F Cookie Domains
Cookie basics ...............................................................................................................................................F-1
Cookie administration for ACS ..................................................................................................................F-2
Cookie mis-configuration ...........................................................................................................................F-3
G IM Archiving
IM archiving features and operating parameters .......................................................................................G-1
The SMTP message structure ....................................................................................................................G-2
Field definitions .......................................................................................................................................... G-4
H SNMP Traps
SNMP traps ................................................................................................................................................H-1
SNMP v2 ....................................................................................................................................................H-1
SNMP v3 ....................................................................................................................................................H-2
MIB ............................................................................................................................................................H-3
I Application Sharing Proxy Issues
Proxy traversal solutions ..............................................................................................................................I-2
Authentication .............................................................................................................................................I-2
Logging .........................................................................................................................................................I-2
Uninstall .......................................................................................................................................................I-3
IN Index

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List of figures
1Introduction
1-1 Applications on the OmniTouch ACS Platform ...........................................................................1-2
2 System Configuration
2-1 Alcatel-Lucent Welcome Screen (Configuration Options) ..........................................................2-5
2-2 TCP/IP Settings Page with Eth0 and Eth01 Interfaces .................................................................2-6
2-3 TCP/IP Settings with More Than Two Ethernet Interfaces ..........................................................2-6
2-4 Telephone Network Settings PSTN Network ..............................................................................2-9
2-5 Telephone Network Settings Internal Oscillator .........................................................................2-10
2-6 VoIP Settings ................................................................................................................................2-12
2-7 General Video Settings ................................................................................................................2-15
2-8 Typical Settings for Radvision MCU Integration with ACS .......................................................2-17
2-9 System Options ............................................................................................................................2-21
2-10 Not Enough Slots Available ........................................................................................................2-28
2-11 Port Calendar ...............................................................................................................................2-28
2-12 SIP (UDP) Proxies Form ..............................................................................................................2-30
2-13 Outbound OXE 9.0 Spatial Redundancy Mode ..........................................................................2-31
2-14 Prompt Set Management .............................................................................................................2-34
2-15 File Download Dialog Box ...........................................................................................................2-35
2-16 Voice Prompt Files .......................................................................................................................2-35
2-17 Adding a Prompt Set ...................................................................................................................2-36
2-18 Edit Prompt Set ...........................................................................................................................2-37
2-19 Create New Domain ....................................................................................................................2-39
2-20 Edit Domain .................................................................................................................................2-40
2-21 Install SSL Certificates ................................................................................................................2-42
2-22 Request SSL Certificate ...............................................................................................................2-43
2-23 Domain User Authentication ......................................................................................................2-44
2-24 LDAP Configuration Options .....................................................................................................2-46
2-25 External Authentication ..............................................................................................................2-48
2-26 List Organizations ........................................................................................................................2-50

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2-27 List Organizations Links .............................................................................................................. 2-51
2-28 Branding Management ................................................................................................................ 2-53
2-29 Branding File Download .............................................................................................................. 2-53
2-30 Branding File ................................................................................................................................ 2-57
2-31 Translation Sets ........................................................................................................................... 2-59
2-32 Language Files ............................................................................................................................. 2-61
2-33 Access Code Generation ............................................................................................................. 2-62
2-34 Music on Hold Update Screen .................................................................................................... 2-64
2-35 Licensing Page ............................................................................................................................. 2-65
2-36 Nightly Backup Settings .............................................................................................................. 2-70
2-37 Backup Settings Verification ....................................................................................................... 2-71
2-38 Add or Edit a Remote Site .......................................................................................................... 2-73
2-39 Remote Site List .......................................................................................................................... 2-74
2-40 Stack Parameters – Dynamic ....................................................................................................... 2-78
2-41 Stack Parameters – Static ............................................................................................................ 2-79
2-42 Servers in a Stack ........................................................................................................................ 2-80
2-43 Data Replication – Primary ......................................................................................................... 2-82
2-44 Data Replication – Secondary ..................................................................................................... 2-83
2-45 Clear Database ............................................................................................................................. 2-84
2-46 Replicate ...................................................................................................................................... 2-85
2-47 Monitoring Data Replication ...................................................................................................... 2-85
2-48 Phone Formatting Rules .............................................................................................................. 2-88
2-49 Phone Number Display Filter ..................................................................................................... 2-90
2-50 DAS Rules ................................................................................................................................... 2-92
2-51 Explorer Warning ......................................................................................................................... 2-93
2-52 SNMP Settings ........................................................................................................................... 2-95
2-53 Configure Alarm Server .............................................................................................................. 2-98
2-54 Subnet Setting ........................................................................................................................... 2-100
2-55 Sendmail ................................................................................................................................... 2-101
2-56 Use Bonding .............................................................................................................................. 2-101
2-57 IM Archiving ............................................................................................................................. 2-102
2-58 Document Conversion VM ....................................................................................................... 2-105
2-59 Location of startup.bat File ....................................................................................................... 2-108