Alcatel-Lucent 4035 User manual

Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent 4035 Attendant Set
User Manual

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Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of
Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2014 Alcatel-Lucent. All rights reserved.
The CE mark indicates that this product conforms to the following Council
Directives:
- 2004/108/EC (concerning electro-magnetic compatibility)
- 2006/95/EC (concerning electrical safety)
- 1999/5/EC (R&TTE)

Chapter 1
Introduction to the 4035 attendant set
 Overview ....................................................................................................1.1
 Fixed keys .................................................................................................1.2
 Preprogrammed and programmable keys ....................................1.3
 Preprogrammed keys ....................................................................................1.4
 Programmable keys .......................................................................................1.5
 LCD blocks (key symbols) .............................................................................1.6
 Additional programmable keys .........................................................1.7
 Soft keys (dynamic function keys) ..................................................1.7
 Principle .........................................................................................................1.7
 Function of keys SK1 to SK5 .........................................................................1.8
 Using keys SK1 to SK5 .................................................................................1.8
 Call waiting LEDs ...................................................................................1.9
 Display and navigation key ...............................................................1.10
 Attendant set in the connected (active) state and idle state .........................1.10
 Attendant set in the disconnected (inactive) state ........................................1.11
 During call processing ..................................................................................1.11
 Dialing keypad ........................................................................................1.13
 Station speaker and hands-free .......................................................1.13
Chapter 2
Attendant set operation 1
 
    
           0-1

 Putting the set into service (status) ................................................2.1
 Methods for calling a number ............................................................2.2
 Direct dialing ..................................................................................................2.2
 Calling via the set directory ...........................................................................2.2
 Call by programmed key ................................................................................2.3
 Dial (call) by name .........................................................................................2.4
 Call by speed dialing .....................................................................................2.6
 Call to an internal user .........................................................................2.6
 Reservation (locking) an internal user set .....................................................2.7
 The called set is free .....................................................................................2.7
 The set is busy ..............................................................................................2.9
 Special cases: Unreachable or Forwarded Sets ..........................................2.11
 External calls ..........................................................................................2.14
 Answering calls .....................................................................................2.16
 Automatic answer .........................................................................................2.16
 Manual answer .............................................................................................2.16
 Answering an internal call .............................................................................2.16
 Answering an external call ............................................................................2.17
 Answering a call to the attendant group .......................................................2.17
 The attendant does not answer immediately ................................................2.18
 Answering a callback request .......................................................................2.18
 Holding a call ..........................................................................................2.19
 Consultation call ....................................................................................2.20
 Consultation call to an internal user .............................................................2.20
 Consultation call to an external user ............................................................2.21
 Broker call ................................................................................................2.22
 Barge-in ....................................................................................................2.23
Chapter 3
Attendant set operation 2
 Call transfer (routing) ...........................................................................3.1
 Automatic transfer .........................................................................................3.1
     ! "
0-2           

 Transfer without presentation ........................................................................3.2
 Transfer with presentation .............................................................................3.3
 Transfer to a busy set ....................................................................................3.3
 Text messages ........................................................................................3.5
 Preprogrammed message .............................................................................3.6
 Message to complete ....................................................................................3.6
 Free message (to be created) .......................................................................3.7
 Routing participants to a meet-me conference ...........................3.7
 The conference circuit is free ........................................................................3.8
 Adding participants ........................................................................................3.8
 The conference is in progress .......................................................................3.9
Chapter 4
Additional features
 Definitions .................................................................................................4.1
 Forwarding between attendants .......................................................4.1
 Chained extend .......................................................................................4.2
 Charged extend .......................................................................................4.3
 Extend with camp-on release ............................................................4.5
 DTMF transparency ...............................................................................4.6
 Decimal transparency ...........................................................................4.7
 Transmission of a calibrated cut-off (flash) .................................4.8
 Temporary suppression of automatic transfer ............................4.9
 Using the programmed keys for management ...........................4.10
 Directory number supervision .......................................................................4.10
 Individual call routing ....................................................................................4.10
 Network/network transfer ..............................................................................4.11
 Trunk Group supervision ..............................................................................4.11
 O/S trunk supervision ...................................................................................4.11
 Individual hold ...............................................................................................4.11
 Call presentation ...........................................................................................4.12
 Transfer with privilege ..................................................................................4.12
     ! "
           0-3