Alcatel-Lucent OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

1
UUsseerr GGuuiiddee
Premium REFLEXESÔAAllccaatteell
OOmmnniiPPCCXXÔ44440000
Your Premium REFLEXESÔterminal provides simple and quick access to all
the services and features offered by your Alcatel OmniPCXÔ4400 system.
This user guide is designed to give you:
 a full description of your terminal
 an alphabetical index of available services and features
 a step-by step guide explaining how to use these services
and features, separated into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
e-mail address: .................................. PWT No.: ................................

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SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn
The action ""PPrreessss""is represented by:
Pre-programmed and user-programmable keys are represented by:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
Programming the keys to customize your terminal is described in PPeerrssoonnaalliizziinngg
yyoouurr
tteerrmmiinnaall. You will also find a list of the available programmable features in this section.
FEATURE Standard
Code
Site
Code
Last caller call back *69

3
SSyysstteemm iinnffoorrmmaattiioonn
SSttaattiioonn iinnffoorrmmaattiioonn
(1) Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.
(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

4

5
GGeettttiinngg ttoo kknnooww yyoouurr
RREEFFLLEEXXEESSTTMMPPrreemmiiuummTTEERRMMIINNAALL
i

6
DDiissppllaayy
Your terminal can display several pages of information. If there are multiple pages,
the ">>" symbol appears on the right side of the display. To move from page to page,
use the and keys.
When your terminal is idle , the display gives you information on the state of the terminal
(e.g., that forwarding has been programmed), or the date and time if nothing has been
programmed.
During a call , the display gives you information about your party or the
current conversation.
IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. Insert this
label under the key cover for each block of keys.
13
4
2
Insert a flat blade into the slot (1 slot
for each block of keys).
Raise the cover.
Slide the printed label into position.
Replace the cover.
TThhee ggrreeeenn LLEEDD
indicates that
messages have
been received.

7
SSttaattiioonn KKeeyyss aanndd IIccoonnss
Your multi-line terminal has 8 pre-programmed station keys and 4 station keys
programmable by you (the user) or your installation technician. These 12 keys are
used to:
 determine the status of a terminal,
 call an internal or external number directly,
 access a feature.
ISDN
LINE 1
LINE 2
STORE #
HOLD TRANSFER
CALL LOG
CONFERENCE
FORWARD
Call icons
Feature icons
Programmable
keys
Line keys
Pre-programmed
keys

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IIccoonnss::
Call and feature icons appear next to each key to indicate call or feature status. The
following icons are associated with the keys:
CCaallll iiccoonnssFFeeaattuurree iiccoonnss
Call being made (flashing). Feature active.
Call in progress. Feature requiring action.
Call on hold. Terminal or line busy (supervision).
Call on common hold.
PPrree--pprrooggrraammmmeedd kkeeyyssare used to:
: access a line, or enter a feature code during a call
: temporarily store a number
: review the list of unanswered identified external calls
: forward calls to another terminal
: talk with two people at the same time (conference call)
: put a call on hold
: transfer a call to another terminal
TRANSFER
HOLD
CONFERENCE
FORWARD
CALL LOG
STORE #
LINE

9
AAuuddiioo kkeeyyss
FFiixxeedd kkeeyyss --horizontal and vertical Fixed keys correspond to frequently used
features.
EEnndd: to terminate a
call or programming.
END Redial
MMeessssaaggee: to access
mail services
RReeddiiaall::to
automatically
redial the last
number dialed
Listen
Speaker
LLiisstteenn --
Station speaker (to share
conversation) or
OOKK
(to confirm) certain features
SSppeeaakkeerr --
for
Hands-free
operation
To increase station
speaker handset
(receiver), or
ringer volume.
To reduce station
speaker handset
(receiver), or
ringer volume.

10
AAllpphhaabbeettiicc kkeeyyppaadd
The keypad is used for the ""DDiiaall
bbyy nnaammee""
feature.
MMuuttee::
to temporarily turn
off your station mic,
during your call
or
to leave your mic on
(hot) to answer internal
calls automatically -
without having to lift the
handset (IInntteerrpphhoonnee).
Menu
Mute
DDiirreeccttoorryy: to access
your personal directory
MMeennuu: to go into programming
mode, to display information on
your terminal, or to terminate
programming.

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CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS::
Making an external call ................................................................................16
Making an internal call .................................................................................16
Calling the attendant ....................................................................................16
Consultation Call .........................................................................................17
Calling an associate (or other key individual) ...................................................17
Answering a call..........................................................................................18
Answering calls during a conversation ............................................................18
Transferring a call........................................................................................19
Putting a call on hold ...................................................................................19
If you forget or 'lose' a call on hold................................................................20
Switching between calls (Broker Calls).............................................................20
Picking calls ringing at nother terminals ...........................................................20
To pick up a call ringing at another terminal (in your call pickup group) .............20
To pick up a call ringing at another terminal (not in the pickup group) ................20
Calling - using your personal directory............................................................21
Calling - using a programmed key.................................................................21
Talking with two other people at the same time (Conference Call) .......................21
Parking a call..............................................................................................22
Requesting a callback (from an idle or busy station)..........................................23
Camping on to an internal party who is busy ..................................................23
Answering a night service bell .......................................................................24
Entering a scheduled (Meet-me) conference......................................................24
Transferring a caller into the conference ..........................................................25

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Calling a number - using the system directory ..................................................25
Barge-in to an internal conversation................................................................25
Privacy/Protection against barge-in ................................................................26
Calling a party through the station speaker......................................................26
Hunt Groups................................................................................................27
Temporarily leaving your hunt group ..............................................................27
Putting a call on common hold.......................................................................27
Calling an internal party on a pager ..............................................................28
Dial-By-Name..............................................................................................28
EEAASSEE OOFF UUSSEE
Personalizing your Premium terminal..........................................................32
Programming the free keys or the personal directory for your terminal.................32
List of the features available ..........................................................................33
Programming your personal code...................................................................34
Choosing a display language ........................................................................34
Making or taking a call without lifting the handset (Hands-free) ..........................34
Switching on the station speaker during a call..................................................35
Adjusting station speaker volume during a call .................................................35
Adjusting handset volume during a call ...........................................................36
Switching off the microphone (mute) ................................................................36
Calling the last number dialed (redial).............................................................36
Adjusting the ringer (melody and volume)........................................................36
Adjusting the display viewing angle................................................................37
Changing the associate number .....................................................................37
Identifying the terminal you are on..................................................................38

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Setting an appointment reminder ....................................................................38
Do not disturb .............................................................................................39
Forwarding calls when you are busy..............................................................39
Saving a number, to call it later.....................................................................40
Hiding your identity ......................................................................................40
Hiding your caller's identity............................................................................41
Allocating calls to customer account codes.......................................................41
Determining the cost of your last external call...................................................41
Calling an external "private" number .............................................................41
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - immediate) ...........................44
Overflowing calls to an associate number........................................................44
Forwarding on no answer .............................................................................45
Forwarding on busy or no answer .................................................................45
Forwarding your calls from a different terminal (Remote Forward) .......................46
Forwarding your calls from the terminal you are on (Follow me) .........................46
Forwarding calls from any terminal within the company.....................................46
Forwarding calls to a recorded message (voice mail)........................................47
Canceling Forwarding .................................................................................47
To cancel forwarding from your own terminal ..................................................47
To cancel forwarding from the internal terminal that is receiving your forwarding..47
To cancel forwarding from any other terminal within the company ......................48
Selective forwarding .....................................................................................48
Checking messages ......................................................................................49
Accessing and Answering callback requests ....................................................49

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Reviewing the list of internal calls....................................................................50
Checking recorded (voice mail) messages........................................................50
Locking your terminal....................................................................................50
Forwarding your calls to your personal pager .................................................51
Replying when your personal pager sounds.....................................................51
Calling back the last internal caller whose call went unanswered........................52
Consulting the list of external calls ..................................................................52
GLOSSARY .................................................................................................53
INDEX ........................................................................................................57
Care of equipment .......................................................................................60
Compliance .................................................................................................60

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CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

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MMaakkiinngg aann eexxtteerrnnaall ccaallll
To make an external call:
Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach.
The display will show the number you dialed and the icon associated with the
line key will indicate the status of your call.
Note: 9 is the default number code for getting an outside line. You can determine the codes
for the ""AAtttteennddaanntt
ccaallll""and ""DDiirreecctt oouuttssiiddee lliinnee""
features by consulting the Menu key (Guide
Mode).
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call - using your personal directory). The display will show the name of the
person you called, and the icon associated with the line key will indicate the
status of your call.
CCaalllliinngg tthhee aatttteennddaanntt
To call the attendant:
Lift the handset and dial 0.
Note: 0 is the default number code for the ""AAtttteennddaanntt
ccaallll""feature.

17
CCAALLLLSS
CCoonnssuullttaattiioonn ccaallll
During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.
To make a 2nd call:
(1) Select a free line key
(the first party is automatically put on hold (icon ).
(2) Dial the number for the second call directly, or call using a dialing feature
(e.g.: Call - using your personal directory or the system directory).
(3) You will be connected to the second party.
To cancel the second call and return to the first call:
Press the line key for the first call (on your multi-line terminal).
If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.
CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))
Each terminal may have another station linked to it as an associate.
To call the associate line quickly:
Press the appropriate programmed key or dial the code for the ""AAssssoocciiaattee
ccaallll""
feature.

18
AAnnsswweerriinngg aa ccaallll
When your terminal rings - your display screen shows the caller's name or number:
lift the handset (or press the flashing line key for Hands-free).
AAnnsswweerriinngg ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn
During a call, you can answer a second call. When a second person calls, you
hear a beep and see a flashing line key on your multi-line terminal. The new call
continues to ring and your display shows the caller's identity for several moments,
until you answer or the call is forwarded (in addition, during this period the caller
can activate Camp-on).
If you want to answer a second call:
Press the flashing line key on your multi-line terminal, and the first call will
automatically be placed on hold.
To determine the identity of waiting callers:
and the flashing line key.
to cancel.
To recover your first call:
Press the corresponding line key.
If you hang up without taking the second call, your telephone automatically rings
again.
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