Alcatel-Lucent 8028 User manual

User manual
8028/8029/8038/8039/8068
e-diatonis CE/S/M/L
R100

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Recommendations on the management of password (or personal code) of your
phone
When connected to an external public network your e-diatonis IPBX can be subject to
malicious attacks. A simple way of protecting against attack is to change your passwords
regularly as you do for your PCs. Here are a few tips on choosing your password, called
"personal code" (6 digits on your phone) :
Do not use a too easy password (ex. 123456, 302010 ...)
Take a different password for each application
Your password is personal and should remain confidential, not disclose it to anyone else
Never write down your password. The first thing an attacker will do is rummage through your
belongings –check your diary, look under your monitor and keyboard, sift through your
garbage, etc.
Your phone is now correctly secure and the fraud risks are minimized.
8AL90894ZUAAed02 - 1416

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Introduction
Thank you for choosing an Orange Business Services phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
8068
8039
8038
8029
8028
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068 BT
8068
8039
8038
8029
8028
IP Phone
Digital Phone
Colorscreen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Add-on 10/40 keys-8000 modules
Audio services (hands-free, handset and headset)
LCD 14 keys-8000 moduletouches-8000
Adjusting the contrast of the display
Agent set / Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.

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1GETTING TO KNOW YOUR TELEPHONE 8
1.1 8068 BLUETOOTH®/8068 8
1.2 8038/8039 8
1.3 8028/8029 9
1.4 CONNECTIVITIES 9
1.5 WELCOMESCREENS 10
1.6 NAVIGATION 11
1.7 STATUSICONS /CALL ICONS 11
1.8 PERMANENT FEATURES KEYS 12
1.9 ALPHABETIC KEYBOARD 13
1.10 ADD-ON MODULE 14
1.11 CALL MANAGEMENT SCREEN 15
1.12 BLUETOOTH®WIRELESS HANDSET 16
2USINGYOURTELEPHONE 17
2.1 MAKING A CALL 17
2.2 RECEIVING A CALL 17
2.3 USING THE TELEPHONE IN “HANDS FREE“MODE 18
2.4 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED)-LOUDSPEAKER. 18
2.5 CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) 18
2.6 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 19
2.7 FILTERING CALLS USING THE VOICE MAILBOX 19
2.8 REDIALING 19
2.9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 20
2.10 CANCELLING AN AUTOMATIC CALLBACK 20
2.11 RECEIVING INTERCOM CALLS 20
2.12 SENDING DTMF SIGNALS 20
2.13 MUTE,SO THAT YOUR CALLER CANNOT HEAR YOU 20
3DURING A CONVERSATION 21
3.1 MAKING A SECOND CALL DURING A CONVERSATION 21
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 21
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 22
3.4 TRANSFERRING A CALL 22
3.5 TRANSFER A CALL TO A VOICE MAIL 22
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 23
3.7 PLACING A CALL ON HOLD (HOLD) 23
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 23
3.9 INTRUSION INTO AN INTERNAL CONVERSATION 23
3.10 STORE A NUMBER 24
3.11 ADJUST AUDIO VOLUME 24

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4“MEET ME “ CONFERENCE 25
4.1 INITIATE A “MEET ME “CONFERENCE 25
4.2 JOIN A “MEET ME “CONFERENCE 26
5SHARING 27
5.1 RECEIVINGSUPERVISED CALL RINGING 27
5.2 ANSWERING THE GENERALBELL 27
5.3 MANAGER/ASSISTANT FILTERING 27
5.4 CALL PICK-UP 27
5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 27
5.6 HUNTING GROUPS 28
5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 28
5.8 ANSWERING A CALL ON YOUR PAGER 28
5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 28
5.10 SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 29
5.11 SEND A VOICE MESSAGE COPY 30
5.12 SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 30
5.13 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 30
6KEEP IN TOUCH 31
6.1 SELECTING CALLS TO BEFORWARDED 31
6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 31
6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 31
6.4 WHEN YOU RETURN,CONSULT RECORDED MESSAGES 31
6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 31
6.6 PERSONAL ASSISTANT:REACHING YOU WITH ONE NUMBER ONLY 32
6.7 FORWARDING CALLS TO YOUR PAGER 32
6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 32
6.9 DIVERTING ALL GROUP CALLS 33
6.10 CANCELLING ALL FORWARDS 33
6.11 CANCELLING A SPECIFICFORWARD 33
6.12 FORWARDING CALLS WHEN YOUR LINE IS BUSY (FORWARD IF BUSY) 33
6.13 DO NOT DISTURB 33
6.14 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 33
6.15 CONSULTING WRITTEN MESSAGES 34
6.16 MESSAGE NOTIFICATION 35
7MANAGINGYOUR CHARGES 36
7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 36
7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 36

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8PROGRAMMINGYOURTELEPHONE 37
8.1 INITIALIZINGYOURVOICEMAILBOX 37
8.2 CUSTOMIZINGYOURVOICEGREETING 37
8.3 MODIFYINGYOURPERSONAL CODE 37
8.4ADJUSTING THE AUDIO FUNCTIONS 38
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039) 39
8.6 SELECTING THE WELCOME PAGE 39
8.7 SELECTINGLANGUAGE 39
8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE) 39
8.9 DELETING DIRECT CALL KEYS (PERSO PAGE) 39
8.10 PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS) 39
8.11 DELETING DIRECT CALL KEYS (F1 AND F2 KEYS) 40
8.12 PROGRAMMING DIRECT CALL KEYS (8028/8029) 40
8.13 DELETING DIRECT CALL KEYS (8028/8029) 40
8.14 PROGRAMMING AN APPOINTMENTREMINDER 40
8.15 IDENTIFY THE TERMINAL YOU ARE ON 41
8.16 LOCK /UNLOCKYOURTELEPHONE 41
8.17 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 41
8.18 ACTIVATING/DEACTIVATING “FORCED HEADSET“MODE 42
8.19 INSTALLING A BLUETOOTH®HANDSET (MATCHING) 42
8.20 USE OF THE BLUETOOTH®HANDSET 42
8.21 INSTALLING A BLUETOOTH®HEADSET (MATCHING) 43
8.22 USING A BLUETOOTH®HEADSET 43
8.23 DELETING A BLUETOOTH®ACCESSORY (HEADSET,HANDSET,ETC.) 43
8.24 CONTACTING YOUR ADMINISTRATOR 44
9ACD: AGENT SET / SUPERVISOR STATION 45
9.1 AGENT SET 45
9.2 OPEN AN AGENT SESSION (LOGIN)–AGENT SET 45
9.3 ACD APPLICATION WELCOME SCREEN –AGENT SET 45
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 46
9.5 CHANGING THE OPERATING STATUS OF THE SET –AGENT SET 46
9.6 MODIFYING YOUR PERSONAL CODE –AGENT SET 46
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP–AGENT SET 46
9.8 CLOSE THE AGENT SESSION (LOGOUT)–AGENT SET 46
9.9 SUPERVISOR STATION 47
9.10 SUPERVISING GROUP MAILBOXES –SUPERVISOR STATION 47
10 GUARANTEE AND CLAUSES 48
10.1 SAFETY INSTRUCTIONS 48
10.2 "EC" DECLARATION OF COMPLIANCE 49

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1Getting to know your telephone
1.1 8068 Bluetooth® / 8068
1.2 8038/8039
A Bluetooth®
handset for
optimized
communication. A
wired handset is
also available and
can replace the
Bluetooth® handset
3.5 mmheadset
jack
Alphabetic
keyboard
Loudspeaker
Colorscreen
10 dedicatedfunctions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
Handset
3.5 mmheadset
jack
Alphabetic
keyboard
Loudspeaker
Monochrome screen
10 dedicatedfunctions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
An adjustable and stable foot
An adjustable and stable foot

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1.3 8028/8029
1.4 Connectivities
Description of the connectors
8029 / 8039
8068 / 8038 / 8028
Add-on module connector (SATA type).
1 RJ 11 connector for external ringer and
audio active envelop indicator
1 RJ 11 connector for external ringer
and audio active envelop indicator
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical
keyboard
1 RJ 9 connector for alphanumerical
keyboard
1 RJ9 connector for a corded handset
One 10/100/1000 Gigabit Ethernet
connector (PC)
One 10/100/1000 Gigabit Ethernet
connector (LAN)
One DC power jack for an external power
adaptor
1 RJ9 connector for a corded handset
Cable path for line connection (8029/8039)
Make sure you position the cable correctly in the compartment intended for that purpose:
Handset
3.5 mmheadset
jack
Alphabetic
keyboard
Loudspeaker
Monochrome screen
6 dedicated functions keys
functions keys
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
4 programmable keys with Led and
paper label
Permanent feature keys: quick
access to the phone’s main features
An adjustable and stable foot

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1
2
3
4
5
1.5 Welcomescreens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages, activation of transfer function, appointment reminder, etc.
/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function
8068
8038/8039
8028/8029