Alcatel A3A XL 4G User manual

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
1/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
A3A XL 4G
5099Y/D/A/U/I
Note: this manual can be modified without prior notice on the characteristics of described
equipment. Please download from Support website for the latest versions.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
2/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
1.0
2017-12-12
Preliminary Draft
Lianqin.xu
Lisa L
Lisa L
Rev.
Date
Modification description
Prepared By
Checked By
Approved By

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
3/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Content
1. Level 1 repair process....................................................................................................................4
2. General Information about the product........................................................................................4
3. Product Label...................................................................................................................................9
3.1 Commercial Label...........................................................................................................................9
3.1.1 Commercial Label Printing zone definition...........................................................................9
3.1.2 Commercial Label example....................................................................................................9
3.2 CU label..........................................................................................................................................10
3.2.1 CU label Printing zone definition..........................................................................................10
3.2.2 CU label example...................................................................................................................10
3.3 IMEI label print instruction ...........................................................................................................10
4. Level 1 (L1) repair Spare Part List.............................................................................................. 11
5. Accessories....................................................................................................................................11
5.1 Charger...........................................................................................................................................11
5.2 Headset...........................................................................................................................................12
5.3 USB cable.......................................................................................................................................13
6. Maintenance policy.......................................................................................................................13
6.1 For handset....................................................................................................................................13
6.2 For standard accessories (charger, headset and USB cable)...............................................13
6.3 Engineer functionalities................................................................................................................14
6.4 Recovery mode .............................................................................................................................14
7. Warranty check..............................................................................................................................16
8. IMEI Check.....................................................................................................................................17
9. Visual Mechanical inspection......................................................................................................17
9.1 Warranty confirmation of L1 ........................................................................................................18
10. Accessories inspection.................................................................................................................19
11. Product maintenance steps.........................................................................................................20
12. RF test instruction.........................................................................................................................28
13. Software download .......................................................................................................................28

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
4/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
1. Level 1 repair process
Please refer to <L1 repair process flow chart> in support (CSS/RSH) website for details.
Download-Link:
https://css.tclmobile.cn/downloadserver/default.aspx?file=oJZnHvwarrUp%2fsGIFhZA15WcSJ9RKW9XeVAYg
tDroeTSGG5v8C8KoT7K2OnOCEz7QxFVDtY20ow0oGPEZNELNs4e32%2fV7zSn9htrOot%2bc9FjGc3hUiK
JQnHvVKOmzsho&user_no=zhaixiaojuan&guid=2d01ea69-63e3-4963-a83e-70080b7098c9
2. General Information about the product
A3A XL 4G (5099Y/D/A/U/I) is a smart phone with MT8735A platform (Quad core 4*A53 1.45GHz), and
BT/WLAN/MP3, social network service etc functions. It can work with the 2G/3G/4G network.
Detail features
Project name
A3A XL 4G
Code Name
5099Y/D/A/U/I
General
2G Network
GSM 850/900/1800/1900 (B2/3/5/8)

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
5/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
3G Network
5099Y/5099D/5099U: B1/2/5/8
5099A: B1/2/4/5/8
5099I: B1/2/5/8
4G Network
5099Y/5099D:B1/3/7/8/20/28A/38
5099U: B1/3/5/7/8/20/28/38/40
5099A:B1/2/3/4/5/7/8/12/13/17/28
5099I: B1/3/5/7/8/20/28/38/40
OS
Android O (8.0)
Chipset
MT8735A
CPU Frequency
Quad core 4*A53 1.45GHz
GPU
Mali T720 MP2
Design
Dimensions (mm)
162*76*8.05mm
Estimated Weight (g)
155g
Form Factor
Bar
Side Keys
volume key & power key
Removable battery cover
No
Design Doc Version
1.6a
Color Variants
Spectrum Black, Spectrum Blue, Spectrum Gold
Display
Main LCD Size (inch)
6'' (FHD+ )
Main display resolution
2160*1080
PPI
402
Main LCD Type
LTPS-IPS
Brightness (nits) - in [Minimum]
450 (typ)
NTSC
0.7
View angle (Degree)
L/R/U/D: 80/80/80/80
Screen to body ratio
76%
Contrast Ratio(Nominal/Sunlight)
TYP> 1000:1
Color Reproduction
(0.30,0.32) +/- 0.03
Touch icon backlight
No
LED indicator
charging indicator, events indicator
Touch technology
Incell
Touch Points
10
TP Accuracy
Edge: 2mm; center 1.0 φ6mm
Border/Bezel Size
2.05mm (Left& right), 10.5mm (up)/11.8mm(button)
Full Lamination/ Non-Full
Lamination
Full Lamination
Touch Panel Material
In-cell
Glass type
Asahi glass, 2.5D glass

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
6/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Sub-display
No
Oleophobic coating (Anti-finger
coating)
No
Audio
Audio design specific
Separated speaker&receiver
Number of speakers
1
Audio Chipset (DAC)
Platform embedded
Sampling rate
8KHz~192KHz
Audio Amplifier
class AB/D
3D Surround
No
HD voice
Yes
Dual-mic Noise cancellation
Yes
Audio Codec Support
AAC LC，HE-AACv1 (AAC+)，HE-AACv2 (enhanced
AAC+)，AAC ELD (enhanced low delay AAC)，AMR-
NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE,
Opus
Dynamic Range
90dB
Fidelity (THD+Noise)
-85dB
SNR
97dBA
Distortion
-85dB
Frequency Response
20Hz~20KHz
Power - Pink Noise / Music (Watts)
0.7W
Headphone Impedence Supported
16/32Ω
Crosstalk
-90dB
Available Ports
Card slot
Single SIM: Nano SIM+TF card
Dual SIM: Nano SIM+ Nano SIM+ TF card
Capacity of Multiple SIM Card
(Number)
2
SIM Slot 1
4FF (Nano-SIM)
SIM Slot 2
4FF (Nano-SIM)
SIM Slot 3
N/A
TF card slot
Yes
Hot swap
YES
Audio Jack
3.5mm audio jack
Charging Port
Micro-USB
Multimedia Output
No
Memory
Storage
16GB default
(EMCP)
RAM
2GB default
(EMCP)
External storage
Micro SD, up to 128GB
End User Space
9GB (Estimated)

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
7/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Data
2G Data
GPRS/EDGE
3G Data
HSPA+ (42M bit/s DL, 11Mbit/s UL)
4G Data
Cat 4 (150Mbit/s DL, 50Mbit/s UL)
Carrier Aggregation
No
Rear Camera
Number of pixels
12M AF+2M FF
(5099Y&5099D&5099U: 12M SW interpolation to
16M)
Focus
AF+FF
Image Sensor
OV12A+GC2375
Sensor Size
12M:1/2.8inch; 2M:1/5inch
Sensor Pixel size
1.25um(12M)
Lens Apeture size
12M:1/2.8inch; 2M:1/5inch
Lens (Wide angle/ FOV)
12M:78.1; 2M:84
Close loop
No
Focus Speed
About 700 ms
Number of Elements
12M:5P; 2M:3P
Camera Flash
Yes
Flash type
LED Flash, single LED flash
EIS
Yes
OIS
No
Video
Video Playback:1080P@30fps;
Video Capture:1080P@30fps
HDR
Yes
Other features
PDAF, Alternate VCM
Front Camera
Number of pixels
5M FF（SW interpolation to 8MP ）
Focus
FF
Image Sensor
S5K4H8YX13-F1X9
Sensor Size
1/5Inch
Sensor Pixel size
1.12um
Lens Apeture size
1/5inch
Lens (Wide angle/ FOV)
FOV84.4
Number of Elements
3P(5M)
Camera Flash
Yes
Flash type
Single LED flash
Video
Video Playback: 1080@30fps
Video Capture: 720@30fps
Battery
Typical Capacity (mAh)
3000mAh(typ)
Battery type
Softpack
Charging Technology
normal charging
Charging Time
< 4Hrs
Standby time
500H Airplane mode

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
8/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Talking time
6H with 4G
14H with 2G/3G
Connectivity
IR
No
Wi-Fi / WLAN
802.11a/b/g/n (2.4GH & 5GHz on 802.11n)
Wi-Fi Direct
Yes
Wifi display
Yes
NFC
no for 5099D/A/U/I
Yes for 5099Y
Mobile TV
no for 5099Y/D/A/U/I
Radio
Yes
Wireless FM
No
Bluetooth
Yes
Bluetooth supported version
BT 4.2
USB Data Transfer
Yes
USB OTG
Yes
USB Charging
Micro-USB
VoLTE
Compatible
VoWifi
Compatible
Sensors
GPS
Yes
Accelerometer (G sensor)
Yes
Proximity Sensor
Yes
Light Sensor
Yes
E-Compass
Yes
Gyro
Yes
Hall Switch
Compatible
Biometric
Fingerprint
Yes
Fingerprint pixel matrix
96*96
Fingerprint functionality
unlock, pick up calls, private folder
Fingerprint module surface
finishing
Coating Mat
Fingerprint FRR / FAR
FRR 2% | FAR 1/50K
Duration of wakeup-unlock by
Fingerprint
0.8s

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
9/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
3. Product Label
3.1 Commercial Label
3.1.1 Commercial Label Printing zone definition
3.1.2 Commercial Label example
Note: About Made in info, we should print “Made in China”or “MADE IN CHINA”for EU, print “Hecho en
China”or “HECHO EN CHINA”for US both on IMEI and CU label. For United States, print “Made in
China”both on IMEI and CU labels.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
10/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
3.2 CU label
3.2.1 CU label Printing zone definition
3.2.2 CU label example
3.3 IMEI label print instruction
Please refer to < IMEI label print by Zebradesign 0.1> in support website (CSS/RSH) for details.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
11/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Download Link：
https://css.tclmobile.cn/Web_Skill/filelist.aspx?s_id=189&b_id=113&model_name=&productname=&path=&model_
code=&repairtips=Y
4. Level 1 (L1) repair Spare Part List
Please get the latest SPL in SCS system
5. Accessories
5.1 Charger

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
12/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
5.2 Headset

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
13/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
5.3 USB cable
6. Maintenance policy
This chapter describes the maintenance of the 5099Y/D/A/U/I series. The following operations can only be
performed by authorized repair centres.
General
Main L1 maintenance operations are as following:
6.1 For handset
1) Warranty check
2) Functional test
6.2 For standard accessories (charger, headset and USB cable)
1) Warranty check
2) Functional check
3) Replacement of the defective accessory

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
14/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
6.3 Engineer functionalities
Click-through steps
Description
Input *#06# in the dial pad
To check the IMEI number
Input *#2886# in the dial pad
Enter MMI test
Input *#3228# in the dial pad
To check the software vision
6.4 Recovery mode
How to use:long press “Power” Key + “Volume up” key in power off mode to enter recovery mode.
When to use: When you cannot start your handset or when there will be something wrong during
switch on or when cannot charge or cannot charge normally.
Consumer personal data format: it will format consumer data, and the memory and settings of your
product will return as released from factory.
Click-through steps：
1. Long press “power”key + “volume up”key in power off mode to enter the Android system recovery
mode.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
15/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2. Press “volume”key to select “wipe data / factory reset”then press “power”key to confirm factory
reset;
3. Press “volume”key to select “Yes—delete all user data”then the press “power”key to confirm the
deletion of all user data;
4. Factory reset complete, press “volume”key to select “reboot system now”then press “power”key to
confirm.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
16/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
7. Warranty check
1. Check the warranty status of the product on Proof Of Purchase (POP).
2. Check the manufacturing date. Using the date code on commercial product label and match it with the
date code matrix hereafter.
Note:

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
17/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
day
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
A
11
12
13
14
15
16
17
18
19
20
B
C
D
E
F
G
H
I
J
K
21
22
23
24
25
26
27
28
29
30
L
M
N
O
P
Q
R
S
T
U
31
V
mouth
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
E
F
G
H
I
J
K
L
M
N
Nov
Dec
O
P
year
10
11
12
13
14
15
16
17
18
19
T
U
V
W
X
Y
Z
A
B
C
20
21
22
23
24
26
27
28
29
30
D
E
F
G
H
I
J
K
L
M
8. IMEI Check
There’re two ways to check the IMEI:
1) Power on the handset, go to ”Settings” ->”System”-> “About phone” -> “Status” -> “IMEI information”;
2) Open dial pad and type “*#06#”.
Please make sure that the IMEI number in the memory of the product is matching the IMEI on the IMEI
sticker; If not, please consider the product is out of warranty.
9. Visual Mechanical inspection
Please refer to <Visual mechanical check flow chart> in support website (CSS/RSH) for details.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
18/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Download-Link:
https://css.tclmobile.cn/downloadserver/default.aspx?file=oJZnHvwarrUp%2fsGIFhZA15WcSJ9RKW9XeVAYg
tDroeSfitcFtkjp3sgaVeXclTpSh74WGIssK1w34uMImyKDmoe9W0bYjgD5s%2fbTVXxuYbNU%2fo8jaGc%2b
AnSLL9IUNWKLZRuqYEK6jvg%3d&user_no=zhaixiaojuan&guid=be6b9c25-8250-43a4-b62f-2501e102761b
9.1 Warranty confirmation of L1
IMEI sticker check:
1) Power on the handset, enter”Settings” ->”System”-> “About phone” -> “Status” -> “IMEI information”;
2) Input *#2886# on dial pad screen;
3) There one IMEI sticker positions on the device:
Position: On the back casing
If the IMEI sticker in the back casing is not lost:
We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
19/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
not, it’s out of warranty policy.
Humidity sensitive label check:
If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.
1). Liquid was detected by humidity sensitive label.
2). Position of humidity sensitive sticker.
10. Accessories inspection
Please refer to < Accessories inspection > in support website (CSS/RSH) for details.

L1 Service Manual TCLCommunication Ltd.
Rev.
Alcatel 5099Y/D/A/U/I Level 1 Service Manual
Page
1.1
20/29
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Download-link:
https://css.tclmobile.cn/downloadserver/default.aspx?file=oJZnHvwarrUp%2fsGIFhZA15WcSJ9RKW9XeVA
YgtDroeSsgB4KpvuNr4qNgImdg4o4Gu1AQ1uQgZbY3rZR%2bRzOcI1btaMsC9j4fEQueQVRLqwKgESoq4
JeybW4Gc16nDXKah%2bisTFa%2fYk%3d&user_no=zhaixiaojuan&guid=c6baf46b-c5f4-44f3-93b5-
0c3dae839ce7
11. Product maintenance steps
1) Check that the SIM card and SD card are inserted correctly.
2) Power on the Product.
3) If the product displays “input NCK code”, this means the software is Network locked or SIM locked,
and can only be used with dedicated SIM card hence use the relevant SIM card or enter the phone
code if available.
4) Power on the product to launch the auto test:
A. Using Manu test code
Type “*#2886#”in dial pad to enter MMI test mode, you will then see the interface displaying
the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test
manually.
If one of the test fails during “Auto” test mode, it will display “Failed: xxx”. In this case, either
press ‘Next’to go on test or press ‘RETEST’to retest this item or press ‘END’to Power off.”