Alcatel HERO 2 8030B User manual

1
English - CJB33S1ALAAA
Quick Start Guide
Thank you for buying ALCATEL ONETOUCH 8030B. We hope
you will enjoy your high-quality mobile communication experience.
For more information about how to use the cellphone, please
go to www.alcatelonetouch.com to download the complete user
manual. From the website you can also consult the FAQ, upgrade
software, etc.
8030B
Hero 2_8030B_QG_USA_141226.indd 1 2014/12/26 10:58:49

2 3
Table of contents
1 Your mobile��������������������������������������������������������������������� 3
2 Text input ���������������������������������������������������������������������� 15
3 Phone call ���������������������������������������������������������������������� 16
4 People ���������������������������������������������������������������������������� 18
5 Messaging����������������������������������������������������������������������� 19
6 Email ������������������������������������������������������������������������������ 20
7 Getting connected�������������������������������������������������������� 21
8 Find my location using GPS satellites������������������������ 23
9 Data backup ������������������������������������������������������������������ 24
10 Factory data reset �������������������������������������������������������� 24
11 Applications & Internal storage���������������������������������� 25
12 Making the most of your phone���������������������������������� 26
Safety and use������������������������������������������������������������������������� 28
General information �������������������������������������������������������������� 35
LIMITED WARRANTY���������������������������������������������������������� 36
Troubleshooting���������������������������������������������������������������������� 37
www.sar-tick.com
This product meets applicable
national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be
found on page 32 of this user guide.
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 10 mm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
1 Your mobile������������������
1�1 Keys and connectors
Headset connector
micro-USB connector
Back key
Front camera
Home key
Menu key
Touch screen
The phone contains magnets which may interfere with
other devices and items (such as credit cards, pacemakers,
defibrillators, etc.). Please maintain at least 15 cm of
separation between your phone and the devices/items
mentioned above.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Hero 2_8030B_QG_USA_141226.indd 2-3 2014/12/26 10:58:50

4 5
Power key
microSD card
slot
Volume key
Camera
Stylus Contact point
Camera Flash/
Flashlight
SIM card slot
Menu key
• Touch to access Settings options.
• Touch and hold: Touch and hold to open a list of
thumbnail images of applications you've worked with
recently.
Home key
• While on any application or screen, touch to return to
the Home screen.
Back key
• Touch to go back to the previous screen, or to close a
dialog box, options menu, the notification panel, etc.
• Touch and hold:Touch and hold to start dual screen.
Power key
• Press: Lock the screen/Light up the screen
• Press and hold: Power on or generate a pop up menu
providing more options, such as Restart, Airplane
mode, etc.
• Press and hold Power key and Volume down key to
capture a screenshot.
• Press to mute the ringtone when there’s an incoming
call.
Volume keys
• In call mode, adjust the earpiece or headset volume.
• In Music/Video/Streaming mode, adjust the media
volume.
• Mute the ringtone of an incoming call.
• Press to light up the screen when it dims during a call.
Contact point
• Connect phone and Magic Flip
Magic Flip Kickstand,Magic Flip window and Magic Flip LED(1)
After connecting Magic Flip Kickstand and Magic Flip window to
your mobile, the screen will lock when you close the cover and light
up when you lift the cover.
When Magic Flip LED is connected, will show in the status bar and
your mobile will remind you to go to Settings to set your LED display
options.The LED display on the cover will then alert you to ongoing
or missed events (Time, Music,Alarm, etc.).
Press the power key to illuminate the LED display when it goes out.
(1) Magic Flip Kickstand, Magic Flip window and Magic Flip LED are all
optional.
Hero 2_8030B_QG_USA_141226.indd 4-5 2014/12/26 10:58:52

6 7
1�2 Getting started
1�2�1 Set-up
Inserting and removing the SIM card
You must insert your SIM card to make phone calls.You do not need
to power off your phone before inserting or removing the SIM card
as this phone can support hot swap.
Before you install or remove the SIM card,use a pin to press the small
cavity until the SIM cassette pops out.
Your phone only supports micro-SIM card.Do not attempt to
insert other SIM types like mini and nano cards, otherwise
you may damage your phone.
Installing and removing the microSD card
Before you install or remove the microSD card, use a pin to press the
small cavity until the microSD cassette pops out.
Installing&Removing SIM card
Inserting or removing the stylus
Charging the battery
Connect the battery charger to your phone and mains socket
respectively.
To reduce energy wastage, disconnect your charger from
the plug when the battery is fully charged.
To reduce your phone’s power consumption, switch off
Wi-Fi, GPS, Bluetooth or apps running in the background
when not needed. In Settings you can also lower the
brightness of the screen, and shorten the length of time
before the screen goes to sleep.
1�2�2 Power on your phone
Hold down the Power key until the phone powers on. It will take a
few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options: language, date & time, Google account, etc.
1�2�3 Power off your phone
Hold down the Power key from the Home screen until the Phone
options appear, select Power off.
Installing&Removing microSD card
Hero 2_8030B_QG_USA_141226.indd 6-7 2014/12/26 10:59:05

8 9
1�3 Home screen
You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your Home screen for
quick access. Slide the Home screen horizontally left and right to
get a complete view of the home screen. Touch the Home key to
switch to Home screen.
Status bar
• Status/Notification indicators
Favorite applications tray
• Touch to enter the application.
• Touch and hold to move or change
applications.
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and Hold
Touch and hold the home screen to access Widgets and
Downloaded screen.
Drag
Place your finger on any item to drag it to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, web
pages… at your convenience.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1�3�2 Gestures
You can go to Settings\Gestures to enable the following function:
• When your phone is in sleep mode: If no screen lock is set, double
tap to access the Home screen. If screen lock is set, double tap to
light up the phone and input your unlock instruction.
Touch to enter application list
Hero 2_8030B_QG_USA_141226.indd 8-9 2014/12/26 10:59:06

10 11
1�3�3 Status bar
From status bar, you can view both phone status (to the right side)
and notification information (to the left side).
Status icons
GPRS connected Roaming
GPRS in use No SIM card inserted
EDGE connected Vibrate mode
EDGE in use Ringer is silenced
3G connected Phone microphone is
muted
3G in use Battery is very low
4G connected Battery is low
4G in use Battery is partially
drained
HSPA (3G+) connected Battery is full
HSPA (3G+) in use Battery is charging
Connected to a Wi-Fi
network Headset connected
Bluetooth is on
or connected to a
Bluetooth device
No signal (gray)
Airplane mode Signal strength (blue)
Alarm is set Receiving location data
from GPS
GPS is on
Notification icons
New text or
multimedia message Missed call
Problem with SMS or
MMS delivery Call on hold
New Hangouts message Call forwarding is on
New voicemail Uploading data
Upcoming event Downloading data
Data is synchronizing Download finished
Song is playing Select input method
Screenshot error An open Wi-Fi network
is available
USB tethering is on Phone is connected via
USB cable
Portable Wi-Fi hotspot
is on Radio is on
Screenshot captured System update available
Carrier data use
threshold approaching
or exceeded
Connected to VPN
Call in progress
Hero 2_8030B_QG_USA_141226.indd 10-11 2014/12/26 10:59:12

12 13
Touch and drag down the Status bar to open the Quick setting panel
or Notification panel.Touch and drag up to close it.When there are
notifications, you may touch and drag the Status bar with two fingers
to access Quick setting panel directly.
Quick setting panel
Touch and drag down the Status bar to open Quick setting panel,
where you can enable or disable functions or change modes by
touching the icons.
Touch to switch to the
notification panel
Notification panel
When there are notifications, touch and drag down the Status bar
to open the Notification panel and read the detailed information.
Touch to switch to the
Quick setting panel
Touch to clear all event–based
notifications (other ongoing
notifications will remain)
1�3�4 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, face unlock, voice unlock, etc.
1�3�5 Personalize your Home screen
Add
You can touch and hold a folder, an application or a widget to activate
Move mode, and drag the item to any Home screen as you prefer.
Reposition
Touch and hold the item to be repositioned to activate Move mode,
drag the item to the desired position and then release.You can move
items both on the Home screen and the favorite tray. Hold the icon
on the left or right edge of the screen to drag the item to another
Home screen.
Create folders
To improve the organization of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another.
Wallpaper customization
Touch Menu key then touch Wallpaper to customize wallpaper.
1�3�6 Volume adjustment
You can set ringer, media and phone ringtone volume to your
preference by pressing Volume up/down key or touching Settings\
Sound.
Hero 2_8030B_QG_USA_141226.indd 12-13 2014/12/26 10:59:13

14 15
1�4 Split screen
Touch and hold Back key to start or hide Split screen mode.You
can then check information for two applications on one screen.
Touch and hold the app and
drag it to the home screen.
Touch to open or close the
Split screen launcher.
Move the split bar to adjust
the size of the window.
2 Text input ���������������������
2�1 Using Onscreen Keyboard
Onscreen Keyboard settings
From the home screen, select Settings\Language & input, touch
the Settings icon on the right of Android keyboard, and then
series of settings are available for your selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can also adjust it by changing the settings (Touch
Settings\Display\Orientation).
2�1�1 Android keyboard
Touch to switch
between symbol
and numeric
keyboard.
Touch to select
emoticons.
Touch & hold
to show input
options;
when Wi-Fi or
data connection is
on, touch to enter
voice input.
Touch to switch
between "abc/
Abc" mode;
Touch & hold to
switch between
"abc/ABC" mode.
Touch & hold to
select symbols.
Hero 2_8030B_QG_USA_141226.indd 14-15 2014/12/26 10:59:14

16 17
2�2 Text editing
You can edit the text you have entered.
• Touch and hold the text you would like to edit.
• Drag the tabs to change the highlighted selection.
• The following options will appear: Select all , Cut , Copy
and Paste .
• Touch the icon to confirm.
3 Phone call ���������������
3�1 Placing a call
Touch on the home screen to access Phone application.
Dial screen
Touch to show the dialpad
Touch and hold to
access voicemail
Contacts
Call log
Enter the desired number from the keyboard directly or select a
contact from People or Call log by touching tabs, then touch Call
to place the call.
The number you entered can be saved to People by touching and
touching Add to Contacts.
To hang up a call, touch .
3�2 Answering or rejecting a call
When you receive a call, drag the icon rightward to answer the
call, leftward to reject the call, upward to reject the call by sending
a preset message.
To mute incoming calls, press the Volume up/down key or turn
the phone face down if Turn over to mute is activated.To activate,
touch Settings\Gestures\Turn over to mute.
3�3 Consulting your call memory
You can access your call memory by touching from the Dial
screen to view call history in categories of Incoming calls, Outgoing
calls, and Missed calls.
3�4 Speed dial settings
You can access this setting screen by touching the Menu key
and Speed dial on Dial screen, then select contacts to define
2-9 screen keys as a speed dialer.
Hero 2_8030B_QG_USA_141226.indd 16-17 2014/12/26 10:59:15

18 19
4 People ���������������������
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
4�1 Adding a contact
From the Home screen, select People app, then touch the icon
in the contact list to create a new contact.
4�2 Importing,exporting and sharing
contacts
From Contacts screen, touch to open the options menu, touch
Import/Export, then choose to import/export contacts from/to
SIM card, Phone, Phone storage, Accounts, etc.
To import/export a single contact from/to SIM card, choose an
account and target SIM card(s), select the contact you want to
import/export, and touch the icon to confirm.
To import/export all contacts from/to SIM card, choose an account
and target SIM card(s), mark Select all and touch the icon to
confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch and Share from the
contact details screen, then select the application to perform this
action.
4�3 Synchronizing contacts in multiple
accounts
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
5 Messaging����������������
You can create, edit and receive SMS and MMS with this phone.
To access this feature, touch from the Home screen.
Touch to create a new message
Touch to search in all messages
• Touch to view the whole message
thread
• Touch and hold to Delete message
or Create shortcut
All messages you receive or send out can be saved in
phone memory or SIM card.To consult the SMS messages
stored in SIM card, touch from Messaging screen, then
touch Settings\Text message(SMS)\Manage SIM
messages.
Sending a text message
Enter the mobile phone number of the recipient or touch to add
recipients, touch Type text message bar to enter the text of the
message.When finished, touch to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific (accented) letters will also increase
the size of the SMS, this may cause multiple SMS to be sent
to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides and audio to other compatible phones and e-mail addresses.
An SMS will be converted to MMS automatically when media files (image,
video, audio, slides, etc.) are attached or Subject or email addresses are
added.
Hero 2_8030B_QG_USA_141226.indd 18-19 2014/12/26 10:59:16

20 21
6 Email �����������������������
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this function, touch Email from the Home screen.
An email wizard will guide you through the steps to set-up an email
account.
• Enter the email address and password of the account you want
to set-up.
• Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually.
Alternatively, you can touch Manual setup to directly enter
the incoming and outgoing settings for the email account you
are setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch Menu key and
Settings, and finally touch ADD ACCOUNT on the right of the
title to create the account.
To create and send emails
• Touch the icon from Inbox screen.
• Enter recipient(s) email address(es) in To field.
• If necessary, touch Menu key and touch Add Cc/Bcc to add
a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch Menu key , touch Attach file to add an attachment.
• Finally, touch to send�
• If you do not want to send the mail right away, you can touch
and Save draft or touch Back key to save a copy.
7
Getting connected�������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1 GPRS/EDGE/3G/4G
The first time you turn on your phone with a SIM card inserted, it
will automatically configure network service: GPRS, EDGE, 3G or
4G. If the network is not connected, you can touch on Quick
setting panel.
To check the network connection you are using, touch Settings\
More���\Mobile networks\Access Point Names or Network
operators�
7�1�2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network.Wi-Fi can be used on the phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch on Quick setting panel to get to Settings.
• Touch the switch beside Wi-Fi to turn on/off Wi-Fi.
• Touch Wi-Fi, detailed information of all detected Wi-Fi networks
is displayed in the Wi-Fi networks section.
• Touch a Wi-Fi network to connect to it. If the network you selected
is secured, you are required to enter a password or other credentials
(contact network operator for details).When finished, touch Connect.
7�2 Browser������������������������������������
Using Browser, you can enjoy surfing the Web.
To access this function, touch the Browser icon on the Home
screen.
To go to a web page
On Browser screen, touch the URL box at the top, enter the address
of the web page, then touch to confirm.
Hero 2_8030B_QG_USA_141226.indd 20-21 2014/12/26 10:59:16

22 23
7�3 Connecting to a computer
With the USB cable, you can transfer media files and other files
between internal storage and a computer.
Before using MTP or PTP, first mark USB debugging. Touch
Settings\About phone, then touch Build number 7 times.Then
touch Settings\Developer options\USB debugging.
To connect your phone to the computer:
•Use the USB cable that came with your phone to connect the phone
to a USB port on your computer.You will receive a notification that
the USB is connected.
•If you use MTP or PTP, your phone will be automatically
connected.
For Windows XP or lower operating systems, you should
download and install Windows Media Player 11 on your
computer from the following link: http://windows.
microsoft.com.
All data you have downloaded is stored in File Manager, where you
can view media files (videos, photos, music and others), rename files,
install applications on your phone, etc.
7�4 Sharing your phone's mobile data
connection
You can share your phone’s mobile data connection with a single
computer via a USB cable (USB tethering) or with up to eight
devices at once by turning your phone into a portable Wi-Fi hotspot
or via Bluetooth.
To turn on USB tethering, Bluetooth tethering or Wi-Fi
hotspot
• Connect your phone to the computer via USB cable.
• Touch on Quick setting panel to get to Settings�
• Touch More���\Tethering & portable hotspot.
• Mark the checkbox of USB tethering,Bluetooth tethering or
Wi-Fi hotspot to activate this function.
These functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas. You can check data usage by
touching Settings\Data usage.
7�5 Sharing information and files by
SIDEKICK2(1)
Turn on Bluetooth in both your phone and SIDEKICK2, then
connect them by Bluetooth. You can check contacts, new messages
synchronized from host and other information in SIDEKICK2.
8
Find my location
using GPS satellites ����
To activate your phone’s global positioning system (GPS) satellite receiver:
• Touch on Quick setting panel to get to Settings.
• Access Location.
• Turn on Location and choose mode for High accuracy,
Battery saving or Device only.
Find your location by opening Maps:
Use your phone’s GPS satellite receiver Wi-Fi or data connection to
pinpoint your location within an accuracy as close as several meters
(“street level”). The process of accessing the GPS satellite and setting
your phone's precise location for the first time will require up to 5
minutes. You will need to stand in a place with a clear view of the
sky and avoid moving. After this, GPS will only need 20-40 seconds
to identify your precise location.Then you can start the navigation to
find the target location.
(1) SIDEKICK2 is an optional accessory.
Hero 2_8030B_QG_USA_141226.indd 22-23 2014/12/26 10:59:17

24 25
9
Data backup �����������������
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch on Quick setting panel to get to Settings.
• Touch Backup and reset\Back up my data to mark the checkbox.
Once activated, a wide variety of settings and data are backed up,
including your Wi-Fi passwords, bookmarks, a list of the applications
you’ve installed, the words you’ve added to the dictionary used by
the onscreen keyboard, and most of the settings configured within
the Settings application. If you deactivated this option, settings are
no longer backed up, and any existing backups are deleted from
Google Servers.
10 Factory data reset
To activate factory data reset:
• Touch on Quick setting panel to get to Settings.
• Touch Backup and reset\Factory data reset
• Touch Reset phone\Erase everything
Phone reset will erase all of your personal data from internal phone
storage, including information about your Google Account, any other
accounts, your system and application settings, and any downloaded
applications. If you need to keep the content in your phone storage,
please mark Reserve the content of phone storage.
When you are unable to power on your cellphone, there is another
way to perform a factory data reset by pressing the Volume up key
and the Power key simultaneously until the screen lights up.
11 Applications &
Internal storage ����
11�1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can:
• Communicate with friends
• Exchange messages or emails with friends
• Track your location, view traffic situations, search for locations and
get navigation information to your destination
• Download more applications from Google Play Store and more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.com.
11�2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
All personal music, pictures, applications and files will be saved in
internal phone storage.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
Hero 2_8030B_QG_USA_141226.indd 24-25 2014/12/26 10:59:17

26 27
12 Making the most
of your phone��������
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
12�1 Smart Suite
Smart Suite includes:
• Contacts
It allows you to back up contact entries so that you don't have
to worry about losing, breaking, switching phones or changing
service providers.
• Messages
It frees you from painstakingly inputting text on the keypads.All of
your messages are easily accessible and well-organized.
• Calendar
It allows you to sync events freely between your phone and
Outlook and create and edit new events from a PC.
• Photos
It allows you to easily import photos from a PC or the handset and
organize them in different albums for better management.
• Videos
It allows you to insert video files from a PC for playback and then
upload to a handset folder.
• Music
It allows you to quickly search for your favorites in a PC, manage
the ultimate Library, and enjoy the easiest digital jukebox in your
own mobile way.
• Application
It allows you to import downloaded mobile applications and have
them installed into your handset upon synchronization.
• Backup
It allows you to back up your contacts, messages, calendar, photos
and applications, then import the backup files to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
12�2 Upgrade
You can use Mobile Upgrade tool or FOTA Upgrade tool to update
your phone's software.
12�2�1 Mobile Upgrade
Download Mobile Upgrade from ALCATEL ONETOUCH website
(www.alcatelonetouch.com) and install it on your PC. Launch the
tool and update your phone by following the step by step instructions
(refer to the User Guide provided together with the tool). Your
phone’s software will now have the latest software.
All personal information will be permanently lost following
the update process. We recommend you backup your
personal data using Smart Suite before upgrading.
12�2�2 FOTA Upgrade
To access System Updates, please open Settings\About phone\
System updates. Touch Check for updates, and the phone will
search for the latest software. If you want to update the system,
please touch the button Download, after it's done please touch
Install to complete the upgrade. Now your phone's software will
have the latest version.
You should turn on data connection or connect by Wi-Fi before
searching for updates.Settings for auto-check intervals and reminders
about upgrades are also available once you restart the phone.
If you have chosen auto-check, when the system discovers the
new version, the icon will appear in the status bar. Touch the
notification to access the System Updates directly.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your
default storage location.
Hero 2_8030B_QG_USA_141226.indd 26-27 2014/12/26 10:59:17

28 29
Safety and use���������������������
We recommend that you read this chapter carefully before using
your mobile phone.The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive.Always obey them.The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags.To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone RF
energy.
•CONDITIONSOFUSE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices
in public areas.
Follow Instructions to Avoid Interference Problems:Turn off your
mobile device in any location where posted notices instruct you to do
so. In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas.As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your ear
while using the “hands-free” option because the amplified volume might
cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
Please note that your phone is a unibody device, the back cover and
battery are not removable. Do not attempt to disassemble your
phone. If you disassemble your phone the warranty will not apply.Also
disassembling the phone may damage the battery, and may cause leakage
of substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in municipal waste. Please
check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Hero 2_8030B_QG_USA_141226.indd 28-29 2014/12/26 10:59:17

30 31
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout. If
you have experienced seizures or blackouts, or if you have a family history
of such occurrences, please consult your doctor before playing video
games on your mobile phone or enabling a flashing-lights feature on your
mobile phone. Parents should monitor their children’s use of video games
or other features that incorporate flashing lights on the mobile phones.
All persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or disorientation.To limit the likelihood
of such symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
-Take a minimum 15-minute break for every hour of game playing.
-If your hands, wrists, or arms become tired or sore while playing, stop and
rest for several hours before playing again.
-If you continue to have sore hands, wrists, or arms during or after playing,
stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile telephone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and duplicate or distribute
them, as this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorisation be obtained,
if necessary, in order to record private or confidential conversations
or take a photograph of another person; the manufacturer, the seller
or vendor of your mobile phone (including the operator) disclaim any
liability which may result from the improper use of the mobile phone.
• BATTERY:
Please note your phone is a unibody device, the back cover and battery
are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in accordance
with locally applicable environmental regulations.
This symbol on your mobile phone, the battery and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment
- Collection bins at points of sale.
They will then be recycled,preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./Travel chargers will operate within the temperature range of:
0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.They
should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.5 A
Output: 5 V, 2A
Battery: Lithium 3100 mAh
Hero 2_8030B_QG_USA_141226.indd 30-31 2014/12/26 10:59:18

32 33
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by
public authorities such as the Federal Communications Commission of
the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged
over 1 gram of body tissue.Tests for SAR are conducted using standard
operating positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone. Before
a mobile phone model is available for sale to the public, compliance with
national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is 1.10
W/kg for use at the ear and 0.98 W/kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. Additional WHO
information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note:This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to
the condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
Hero 2_8030B_QG_USA_141226.indd 32-33 2014/12/26 10:59:18

34 35
• LICENSES
The Bluetooth®word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH 8030B
Bluetooth Declaration ID D023492
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance. 5 GHz Wi-Fi operation is for indoor use
only.
Google, the Google logo,Android, the Android logo,
Google Search
TM
, Google Maps
TM
, Gmail
TM
,YouTube,
Google Play Store, Google Latitude
TM
and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\ About phone\ Legal
information)
(1)
.
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in
object code and other open source programs licensed under the GNU
General Public License and Apache License.
We will provide you with a complete copy of the corresponding source
codes upon request within a period of three years from the distribution
of the product by TCT.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/.The provision of the source code is free of charge
from internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M4 compatible. Reference ANSI C63.19-2011
For more information please visit our website http://www.alcatelonetouch.com
FCC ID: RAD492
(1) It depends on countries.
General information ����������
•Website: www.alcatelonetouch.com
•Facebook:
http://www.facebook.com/ALCATELONETOUCHCanada
•Twitter: http://www.twitter.com/alcatel1touch
•Hot Line Number: In North America, call 877-702-3444 for
technical support. In Canada, please call 888-841-5371 prior to
December 12, 2014. After December 12, 2014, please call 855-
844-6058.
• Electronic labeling path: Touch Settings\Regulatory & Safety or
press *#07#, you can find more information about labeling(1).
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server:www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in quad-band with
850/900/1800/1900 MHz, UMTS in quad-band with 1/2/5/8 MHz or LTE
in 6 bands with B1/B2/B3/B4/B7/B28.
Protection against theft (2)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1) It depends on countries.
(2) Contact your network operator to check service availability.
Hero 2_8030B_QG_USA_141226.indd 34-35 2014/12/26 10:59:18

36 37
LIMITED WARRANTY������
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twenty-four
(24) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results
in product failure within the first twelve (12) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, crash,
high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as structural damage;
• Damage as result of physical abuse regardless of cause.
• If the device is Rooted devices.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or
any of its affiliates be liable for incidental or consequential damages of
any nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some locations
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
• Fully charge ( ) the battery.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
My phone cannot be switched on or is frozen
• When the smartphone cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed, then
try to switch on again.
• When the smartphone falls into a loop during power on-off
animation and the user interface cannot be accessed, press and
hold the Volume down key to enter Safe Mode.This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My smartphone has not responded for several minutes
• Restart your smartphone by pressing and holding the Power key.
Hero 2_8030B_QG_USA_141226.indd 36-37 2014/12/26 10:59:18

38 39
My phone turns off by itself
• Check that your screen is locked when you are not using your
smartphone, and make sure the Power key is not accidentally
contacted while the screen is unlocked.
• Check the battery charge level.
My smartphone cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long period of time, it may
take around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My smartphone cannot connect to a network or “No
service” is displayed
• Try connecting in another location.
• Verify network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting
or removing the SIM card”).
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialled a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your
smartphone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require anALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
Hero 2_8030B_QG_USA_141226.indd 38-39 2014/12/26 10:59:18