Alcatel One Touch POP 7 LTE T-Mobile Guide

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TABLE OF CONTENTS
Support..................................................................... 1
Service Activation.................................................... 2
Device Overview ..................................................... 3
SIM Card .................................................................. 4
Memory Card........................................................... 5
Power ........................................................................ 7
Home Screen........................................................... 7
Tethering & Mobile HotSpot ...............................11
Accessing Files .....................................................12
Contacts .................................................................12
Gmail.......................................................................13
Text Entry................................................................13
Text Messaging .....................................................16
Web Browsing .......................................................19
Bluetooth®..............................................................20
Battery & Memory Management.........................21
Protecting Your Device ........................................23
Accessories............................................................24
Caring For Your Device .......................................25
Approved Firmware Versions..............................26
Additional Information..........................................27
TCL Communications Ltd. Warranty..................29
Electronic Recycling Program ............................32
Safety Information.................................................32
ALCATEL Information...........................................44

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SERVICE ACTIVATION
If you are a new T-Mobile®customer and your service
has not yet been activated, simply call Customer
Care at 1-800-937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information
when activating service:
nYour Service Agreement and the agent code on
your Agreement
nYour name, home address, home phone
number, and billing address
Note: For business and government accounts,
please provide the organization’s name,
address, and tax ID.
nYour Social Security number, current driver’s
license number, and date of birth for credit
check purposes
nYour choice of T-Mobile rate plan and services
(see www.t-mobile.com for latest plan
information)
nYour SIM serial number and IMEI number
(located on the box barcode label)
By activating service, you acknowledge that you have read, understand,
and agree to be bound by each of T-Mobile’s Terms and Conditions, and
by your Service Agreement.
SUPPORT
This guide provides you with the information you need
to get started.
For more information and additional support, please
visit www.t-mobile.com/support where you can:
nRegister at my.t-mobile.com to check your
minutes, pay your bill, upgrade your device, and
change your rate plan.
nReview your device’s User Manual and
troubleshooting FAQs.
nView the latest troubleshooting solutions in the
Support Forums or ask a question of your own.

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Volume up/down
keys
Power key
Camera
SIM CARD
The SIM (Subscriber Identity Module) card identifies
your device to the wireless network. You cannot
browse the Internet using network without properly
installing SIM card.
Installing SIM card
1. Detach the SIM card from its packaging.
DEVICE OVERVIEW
Headset connector
Micro-USB
Connector
Front
camera
Touch
screen
Back key Recent key
Home key

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MEMORY CARD
Memory cards add extra storage space for your
music, pictures, videos, and more. This device uses
a microSD memory card size. Memory card sold
separately.
Installing memory card
1. Insert the microSD card into the microSD slot.
Follow the steps below and the icons on your
device to insert microSD card accurately.
2. Insert SIM card into SIM slot located on left side
of device. Follow the steps below and the icons
on your device to insert SIM card accurately.

87
Back
• Touch to go back
to last screen.
Applications icon
• Touch to open applications menu.
Search bar
• Touch to enter text
search screen.
• Touch to enter voice
search screen.

Favorite applications tray
• Touch to enter the applications.
• Touch and hold to move or
change applications.
Swipe main home screen left and right
to view additional home screens.
Recent apps
• Touch to view recent apps.
Status bar
• Touch and drag down to open
the notifications panel.
Home screen is provided in an extended format to
allow more space for adding applications, shortcuts
etc. Slide all Home screens horizontally left and right
to get a complete view of the Home screens. The
white circles at the lower part of the screen indicate
which screen you are viewing.
Status bar
The Status bar appears at the top of your Home
screen. Icons indicating your tablet’s status and new
notification alerts appear in the Status bar.
Charging your device
1. Insert the small end of the charging cable into
the device micro-USB connector located on top
of device, as shown.
2. Plug the other end of the charging cable into
provided charger, connect charger to power
outlet.
POWER
To turn the power on or off, press and hold the power
key located on right side of device.
HOME SCREEN
You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the
Home key to get instant access to the Home screen.

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Unlock the screen
Press the Power key once to light up the screen,
slide the screen up, draw the unlock pattern you have
created or enter PIN or password to unlock the screen.
Add items to the Home screen
1. Tap the Applications icon to access the
Applications menu.
2. Touch and hold the desired item, and then drag
it to a blank area on the preferred Home screen.
Move and delete items
Touch and hold the item you want to move or
delete and then drag it to another location or to the
X Remove icon at the top of the screen.
Change Home screen wallpaper
You can change your wallpaper two different ways:
1. Touch and hold an empty area on the Home
screen and then select WALLPAPERS from
bottom options. Slide left and right to view
Wallpaper image options, touch Set Wallpaper
on top bar to set image.
2. Change your wallpaper by going to Settings >
Display > Wallpaper.
Notifications panel
Touch and drag down the Status bar to open the
Notifications panel. Touch the notifications to view
details or touch on the bottom of Notifications
panel to clear all notifications (ongoing notifications
will remain). In the Notifications panel, touch or swipe
down the top gray bar to access the Settings shortcut
panel. Touch Settings shortcut options displayed to
enable/disable functions or to access full Settings
menu touch Settings icon at top of panel.
Touch to access Settings
menu with all options
Touch to clear all notifications
(ongoing notifications will remain).
Applications menu
To access all Applications from the Home screen, tap
the Applications icon . Swipe up or down through
the menu screens to view all applications. As you
download new applications, they will appear in the
Applications menu in alphabetical order.

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2. Toggle Mobile HotSpot button to right On
position, bar will display in blue. If first time
activating Mobile HotSpot, you will be prompted
to create password.
3. Use computer to search for Mobile HotSpot
wireless name ALCATEL ONETOUCH POP7
LTE XXXX ( the last four digits of your device’s
IMEI), select to connect.
4. Enter password to complete connection.
ACCESSING FILES
To access media files and photos saved on your
device or to transfer files from your SD card to your
computer, connect your device to a computer using
supplied USB Cable.
Once connected to computer, swipe down your
device’s Status to see USB for file transfer option,
select this option. Then select the file type you would
like to access:
• Transfer files (MTP) to access media files.
• Transfer photos (PTP) to access camera photos.
Please note, you can only access one file type option
at a time. Once file type is selected use your computer
to access your device files.
TETHERING & MOBILE HOTSPOT
Tether your device
1. Use provided USB Cable to connect your device
to your computer. You will see in Status bar
when USB tethering is active.
2. Tap the Applications icon .
3. Tap Settings .
4. Tap More.
5. Tap Tethering & Mobile HotSpot.
6. Tap the switch icon next to USB tethering to turn
on tethering (Wi-Fi must be off to activate this
option).
Tethering works with Windows® XP, Windows® 7,
Windows 10, Windows Vista®, Mac OS X and Linux.
When you connect your device to a computer with
a USB cable, you can either share your mobile data
connection by tethering or you can share files—you
cannot do both. Do not turn on tethering if you want
to use your computer to access your device’s memory
card.
Activating Mobile HotSpot
1. From Home screen or Applications menu touch
Mobile HotSpot icon.

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typing and touch it to view available settings for each
input option.
Adjust the Onscreen Keyboard orientation
Turn the device sideways or upright to adjust the
Onscreen Keyboard orientation. You can also adjust
Onscreen Keyboard orientation by changing the
settings. Select Settings , select Display, then
select Rotate the contents of the screen or Stay in
current orientation after touching the When device
is rotated.
CONTACTS
Adding a new contact
1. From the Home screen, touch .
2. Touch to create a new contact.
3. Enter contact’s name and other contact
information.
4. When finished, touch to save.
GMAIL
Setting up Gmail™
1. From the Home screen, tap the Applications
icon .
2. Tap .
3. Follow the on-screen instructions.
TEXT ENTRY
Onscreen Keyboard settings
Touch from the Home screen, touch Settings
and select Language & input. Scroll to KEYBOARD
& INPUT METHODS, locate keyboard of choice:
Android keyboard, Google Keyboard, or Google voice

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TEXT MESSAGING
Use the messaging feature to send and receive text
(SMS) and multimedia (MMS) messages.
Writing a message
In message screen, touch the new message icon
to write text/multimedia messages.
Touch to view the whole
message thread.
Touch to search in all messages.
Touch to create a new message.
To communicate with a saved contact, touch
contact photo in Message history to open
Quick Contact panel. For unsaved contacts,
touch default photo in Message history to
add the number to your Contacts.
Android keyboard
Touch to switch
between << abc/
Abc/ABC >> mode.
Press and hold
to open settings.
Touch to
input space.
Touch to switch between symbol
and numeric keyboard.
Touch to
enter text.
Text editing
You can edit the text you have entered.
• Touch and hold or double-tap within the text you
would like to edit.
• Drag the tabs to change the highlighted selection.
• The following options will be available: CUT,
COPY, SHARE, SELECT ALL, REPLACE... and
PASTE.

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Deleting individual message threads
To delete individual messages
in a message thread, open
message thread, touch & hold
message to access Message
Options and select DELETE.
Sending a text message
Enter the mobile phone number of the recipient in
the To bar or touch to add recipients, touch Type
message bar to enter text message. When finished,
touch to send the text message.
An SMS message of more than 160 characters will
be charged as several SMS. When the total number
of characters you have entered is approaching the
160-character limit, a counter will appear on the
lower right corner above Send option of the text box
to remind you how many characters are allowed to be
entered in one message.
Specific letters (accent) will increase the size
of the SMS, which may cause multiple SMS
to be sent to your recipient.
Deleting message threads
To delete an entire message thread,
touch and hold message from
Messaging screen until highlighted,
then touch trash bin to delete.
Touch to delete selected message.

2019
BLUETOOTH®
Your device comes with Bluetooth connectivity, a
wireless technology that enables a data connection
between your device and a Bluetooth headset or other
Bluetooth device (sold separately).
Turn on Bluetooth and pair with a headset
1. From the Home screen, touch Application
icon , then select Settings .
2. Scroll to Bluetooth and move switch beside
Bluetooth to right position to activate .
3. Device will search for available Bluetooth
devices automatically when Bluetooth is turned
on.
4. Scroll to the desired Bluetooth device.
5. TouchtheBluetoothdevicetopairwithyourdevice.
WEB BROWSING
Using Google Chrome
1. From the Favorite applications tray or
Applications menu, touch Google Chrome icon
.
2. Touch the URL bar at the top, enter the address
of the web page.
3. Touch .

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Clearing the Browser cache:
Increase available storage space by clearing out
browser caches.
1. FromtheHome screen, taptheApplications icon .
2. Tap .
3. Tap Menu key .
4. Tap Settings.
5. Tap Privacy.
6. Tap CLEAR BROWSING DATA.
7. Mark the checkboxes to clear browser history,
cache, cookies, etc.
8. Tap CLEAR.
Deleting old messages:
1. From the Home screen, tap Messaging icon .
2. Tap Menu key .
3. Tap Delete all threads.
BATTERY & MEMORY MANAGEMENT
Optimizing battery life
To optimize battery life you can adjust your screen
brightness and display timeout.
1. From the Home screen, tap the Applications icon
.
2. Tap Settings .
3. Tap Display.
4. Tap Brightness level.
5. Position the slider on the left of the bar to
maximize battery life.
6. Tap Sleep, set to 15 seconds to maximize battery
life.
Optimizing memory
Using Task Manager to free up memory space:
1. FromtheHomescreen,taptheApplications icon .
2. Select Settings and select Apps.
3. Tap the application you want to stop or uninstall.
4. Tap FORCE STOP, UNINSTALL or DISABLE
options vary based on application.

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2. Set Pattern, Password or PIN.
3. Protect your device activation is complete when
you setup your password.
ACCESSORIES
• Charger, 5.0VDC/2000mA
• USB cable, 5pins micro-USB
PROTECTING YOUR DEVICE
Prevent others from using your device without your
permission. Device protection is automatically
activated when you add a Google Account and set a
screen lock. Together with Android Device Manager,
you can locate and erase your device, and protect
it from reuse if it’s lost or stolen. Even if your device
gets wiped, your google Account password will be
required before anyone can use your device.
To activate
1. Select Protect this device checkbox when
prompted during device set up.

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CARING FOR YOUR DEVICE
Make it last
Your device is a complex electronic device; think of
it as a mini-computer. Here are a few tips to help you
extend the life of your new device.
Do not get your phone wet. Even a small amount of
moisture can damage your device and accessories.
Protect your device’s screen. Your device’s screen
is delicate. Guard against scratches by using a screen
protector or a protective case.
Do not use damaged accessories. If your charger or
any other accessory is damaged, replace it or take it
to a qualified service dealer. Do not attempt to charge
your device if the charger has been dropped, received
a sharp blow, or has been otherwise damaged; doing
so may damage your device.
APPROVED FIRMWARE VERSIONS
This device will only operate with firmware versions
that have been approved for use by T-Mobile and
the device manufacturer. If unauthorized firmware is
placed on the device it will not function.
INFORMATION ABOUT SAFEGUARDING
DEVICES
T-Mobile encourages customers to take appropriate
measures to secure their devices and invites them
to take advantage of the features available on this
device to help secure it from theft and/or other
unauthorized access and use. This device has a
locking function (e.g., user-defined codes or patterns)
that can serve as a first line of defense against
unauthorized use or access to stored information.
Preloaded security applications that allow customers
to track or locate misplaced devices can be found
on several T-Mobile devices. Lost or stolen devices
should be immediately reported to T-Mobile so that
proper measures can be taken to protect accounts.
For additional information, visit:
www.tmobile. com/devicesecurity and www.tmobile.
com/Company/PrivacyResources.aspx

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ADDITIONAL INFORMATION
Use of some content or features may incur separate,
additional charges, and/or require qualifying service
or access to a Wi-Fi connection.
Wi-Fi: Devices using wireless connections may be
vulnerable to unauthorized attempts to access data
and software stored on the device. Plan data allotment
applies to use by connected devices sharing Wi-Fi.
Use of connected devices subject to T-Mobile’s Terms
and Conditions.
Mobile HotSpot (Tethering): Qualifying service
required. Plan data allotment applies. Roaming and
on-network data allotments differ; see your selected
service for details. Use of connected devices subject
to T-Mobile Terms and Conditions.
Messaging/Data: You will be charged for all data
and messages sent by or to you through the network,
regardless of whether or not data or message is
received. Character length/file size of messages/
attachments may be limited. T-Mobile is not liable
for content of messages/attachments or for any
failures, delays, or errors in any T-Mobile generated
alerts or notifications. Your data session, plan, or
service may be slowed, suspended, terminated,
or restricted if you use your service in a way that
interferes with or impacts our network or ability to
provide quality service to other users, if you roam
for a significant portion of your usage, or if you use
a disproportionate amount of bandwidth during a
billing cycle. You may not use your plan or device for
prohibited uses.
Devices, accessories and screen images are
simulated. Coverage not available in some areas.
See Terms and Conditions (including arbitration
provision) at T-Mobile.com, for rate plan information,
charges for features and services, coverage details,
and restrictions and details. The Bluetooth word mark
and logo are owned by Bluetooth SIG, Inc. and are
used by T-Mobile under license. Google, Android and
Gmail are trademarks of Google, Inc. T-Mobile and the
magenta color are registered trademarks of Deutsche
Telekom AG. ©2016 T-Mobile USA, Inc.

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TCL COMMUNICATIONS LTD.
WARRANTY
TCL Communications Ltd. warrants to the original
retail purchaser of this wireless device that should
this product or part thereof during normal consumer
usage and condition be proven to be defective in
material or workmanship that results in product failure
within the first twelve (12) months from the date of
purchase as shown on your original sales receipt
from an authorized sales agent. Such defect(s) will
be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or
labor directly related to the defect(s). Batteries, power
adapters, and other accessories sold as in box items
are also warranted against defects and workmanship
that results in product failure within the first twelve
(12) month period from the date of purchase. This
warranty extends to products purchased and sold
within the United States.
The limited warranty for your wireless device will be
voided if any of the following conditions occur:
• Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone
is used;
• Connection to any equipment not supplied or not
recommended by TCL Communications Ltd.;
• Modification or repair performed by individuals
not authorized by TCL Communications Ltd. or its
affiliates;
• Changes to the device operating system by the user
or third party applications;
• Acts of god such as inclement weather, lightning,
power surges, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event
labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids,
moisture, humidity, excessive temperatures or
extreme environmental conditions, sand, excess dust
and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your jurisdiction.
In no event shall TCL Communications Ltd. or any of
its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not
limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do
not allow the exclusion or limitation of incidental or
consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or
exclusions may not apply to you.

3231
How to obtain Support: Contact the customer care
center by calling (855-368-0829) or going to (http://
www.alcatelonetouch.us). We have placed many self-
help tools that may help you to isolate the problem
and eliminate the need to send your wireless device
in for service. In the case that your wireless device
is no longer covered by this limited warranty due to
time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of
this warranty: Create a user profile (alcatel.finetw.com)
and then create an RMA for the defective device. Ship
the device with a copy of the original proof of purchase
(e.g. original copy of the dated bill of sale, invoice) with
the owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone
number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM
card, memory cards, or any other accessories such as
the power adapter. You must properly package and
ship the wireless device to the repair center. TCL
Communications Ltd. is not responsible for devices
that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of
delivery. Upon receipt, the service center will verify
the warranty conditions, repair, and return your device
to the address provided in the RMA.
ELECTRONIC RECYCLING PROGRAM
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling
Program website at http://www.alcatelonetouch.
us/electronic-recycling-program, or
2) Call ALCATEL ONETOUCH US Customer Support
at 1-855-368-0829.
SAFETY INFORMATION
We recommend that you read this chapter carefully
before using your device. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.
TRAFFIC SAFETY
Given that studies show that using a device while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their device when the
vehicle is not parked.
When driving, do not use your device or headphone to
listen to music. Using a headphone can be dangerous
and forbidden in some areas. When switched on, your
device emits electromagnetic waves that can interfere
with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no
problem:
- Do not place your device on top of the dashboard or

3433
within an airbag deployment area,
- Check with your car dealer or the car manufacturer
to make sure that the dashboard is adequately
shielded from device RF energy.
CONDITIONS OF USE
You are advised to switch off the device from time to
time to optimize its performance.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare
facilities, except in designated areas. As with many
other types of equipment now in regular use, these
devices can interfere with other electrical or electronic
devices, or equipment using radio frequencies.
Switch the device off when you are near gas or
flammable liquids. Strictly obey all signs and
instructions posted in a fuel depot, petrol station,
or chemical plant, or in any potentially explosive
atmosphere.
When the device is switched on, it should be kept
at least 15 cm from any medical device such as a
pacemaker, a hearing aid or insulin pump, etc. In
particular when using the device, you should hold it
against the ear on the opposite side to the device, if
any.
To avoid hearing impairment, move the device away
from your ear while using the "hands-free" mode
because the amplified volume might cause hearing
damage.
Do not let children use the device and/or play with the
device and accessories without supervision.
Please note that your device is a unibody device,
the back cover and battery are not removable.
Do not attempt to disassemble your device. If you
disassemble your device the warranty will not apply.
Also, disassembling the device may damage the
battery, and may cause leakage of substances that
could create an allergic reaction.
Always handle your device with care and keep it in a
clean and dust-free place.
Do not allow your device to be exposed to adverse
weather or environmental conditions (moisture,
humidity, rain, infiltration of liquids, dust, sea air,
etc.). The manufacturer's recommended operating
temperature range is 14°F to +131°F.
At over 131°F the legibility of the device’s display may
be impaired, though this is temporary and not serious.
Do not open, dismantle or attempt to repair your
device yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen is
damaged, cracked or broken to avoid any injury.
Do not paint it.

3635
Use only approved battery chargers and accessories
that are compatible with your device model.
Remember to make back-up copies or keep a written
record of all important information stored in your
device.
Some people may suffer epileptic seizures or
blackouts when playing video games. These seizures
or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced
seizures or blackouts, or if you have a family history of
such occurrences, please consult your doctor before
playing video games on your device.
Parents should monitor their children’s use of
video games on the device. All persons should
discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood
of such symptoms, please take the following safety
precautions:
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the
screen.
- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again.
- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a doctor.
When you play games on your device, you may
experience occasional discomfort in your hands,
arms, shoulders, neck, or other parts of your body.
Follow the instructions to avoid problems such
as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
PRIVACY
Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your device regarding
taking photographs and recording sounds with your
device. Pursuant to such laws and regulations, it
may be strictly forbidden to take photographs and/
or to record the voices of other people or any of their
personal attributes, and duplicate or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to
record private or confidential conversations or take
a photograph of another person; the manufacturer,
the seller or vendor of your device (including the
operator) disclaim any liability which may result from
the improper use of the device.
Please note that by using this device some of your
personal data may be shared with the main device
(smartphone). It is under your own responsibility
to protect your own personal data and not share it
with any unauthorized devices or third party devices