Alliance Laundry Systems AWNE8RSN115FW01 Operating instructions

Troubleshooting
Home Topload Washers
Refer to Page 7 for Model Numbers
TLW24C_SVG2
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com Part No. 204560ENR1
April 2020

Safety Information
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
In the interest of safety, some general precautions relating to the
operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this
product according to the manufacturer’s instruc-
tions may result in conditions which can produce
serious injury, death and/or property damage.
• Do not repair or replace any part of the product or
attempt any servicing unless specifically recom-
mended or published in this Service Manual and
unless you understand and have the skills to car-
ry out the servicing.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the product is properly grounded and
to reduce the risk of fire, electric shock, serious
injury or death.
W006R2
WARNING
To reduce the risk of electric shock, fire, explosion,
serious injury or death:
• Disconnect electric power to the washer before
servicing.
• Never start the washer with any guards/panels re-
moved.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unquali-
fied persons can result in hazards due to improper
assembly or adjustments subjecting you, or the inex-
perienced person making such repairs, to the risk of
serious injury, electrical shock, or death.
W007
Safety Information
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3 Part No. 204560ENR1

CAUTION
If you or an unqualified person perform service on
your product, you must assume the responsibility
for any personal injury or property damage which
may result. The manufacturer will not be responsible
for any injury or property damage arising from im-
proper service and/or service procedures.
W008
NOTE: The WARNINGS and IMPORTANT INSTRUC-
TIONS appearing in this manual are not meant to cover
all possible conditions and situations that may occur.
Common sense, caution and care must be exercised
when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the man-
ufacturer about any problems or conditions you do not under-
stand.
Locating an Authorized Service Person
Alliance Laundry Systems is not responsible for personal injury
or property damage resulting from improper service. Review all
service information before beginning repairs.
Warranty service must be performed by an authorized technician,
using authorized factory parts. If service is required after the war-
ranty expires, Alliance Laundry Systems also recommends con-
tacting an authorized technician and using authorized factory
parts.
Safety Information
© Copyright, Alliance Laundry Systems LLC -
DO NOT COPY or TRANSMIT
4 Part No. 204560ENR1

Table of Contents
Safety Information................................................................................. 3
Locating an Authorized Service Person.............................................................4
Introduction........................................................................................... 7
Model Identification........................................................................................7
How Your Washer Works.................................................................................7
Customer Service............................................................................................9
Serial Plate Location....................................................................................... 9
Troubleshooting Diagnostics................................................................. 10
Factory Test Procedure.................................................................................. 10
To Enter Factory Test Procedure................................................................. 10
To Exit Factory Test Procedure................................................................... 10
Dipswitch Configuration................................................................................15
Keypad Combinations................................................................................... 15
Rapid Advance..........................................................................................16
Audit Display Mode.................................................................................. 17
Drive Version Display Mode...................................................................... 17
Factory Test Counter Display Mode............................................................ 17
Keypad Acknowledgment.......................................................................... 17
Rainbow Pizzazz Display...........................................................................17
Show Mode.............................................................................................. 17
Spin Retry Extra Time Toggle Mode........................................................... 18
Software Version Display Mode..................................................................18
Suds Toggle Mode.....................................................................................18
Water Level Display Mode.........................................................................18
Mixing Valve Solenoid Test........................................................................... 18
Pressure Sensor Test......................................................................................18
Error Codes..........................................................................................19
Troubleshooting Flowcharts..................................................................23
No Hot Water............................................................................................... 24
No Cold Water..............................................................................................25
No Warm Water............................................................................................ 26
Slow Hot Fill or Warm Fill is Too Cold...........................................................27
Water Fill Does Not Stop At Proper Level.......................................................28
Pressure Sensor Error.................................................................................... 29
Slow Spin Or No Spin................................................................................... 30
Washer Is Locked Up Or Binding................................................................... 31
Outer Tub Does Not Empty............................................................................32
Excessive Vibration.......................................................................................33
© Copyright 2020, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
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DO NOT COPY or TRANSMIT
5 Part No. 204560ENR1