Alliance Laundry Systems AWNE8RSN115FW01 Operating instructions

Troubleshooting
Home Topload Washers
Refer to Page 7 for Model Numbers
TLW24C_SVG2
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com Part No. 204560ENR1
April 2020

Safety Information
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
In the interest of safety, some general precautions relating to the
operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this
product according to the manufacturer’s instruc-
tions may result in conditions which can produce
serious injury, death and/or property damage.
• Do not repair or replace any part of the product or
attempt any servicing unless specifically recom-
mended or published in this Service Manual and
unless you understand and have the skills to car-
ry out the servicing.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the product is properly grounded and
to reduce the risk of fire, electric shock, serious
injury or death.
W006R2
WARNING
To reduce the risk of electric shock, fire, explosion,
serious injury or death:
• Disconnect electric power to the washer before
servicing.
• Never start the washer with any guards/panels re-
moved.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unquali-
fied persons can result in hazards due to improper
assembly or adjustments subjecting you, or the inex-
perienced person making such repairs, to the risk of
serious injury, electrical shock, or death.
W007
Safety Information
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3 Part No. 204560ENR1

CAUTION
If you or an unqualified person perform service on
your product, you must assume the responsibility
for any personal injury or property damage which
may result. The manufacturer will not be responsible
for any injury or property damage arising from im-
proper service and/or service procedures.
W008
NOTE: The WARNINGS and IMPORTANT INSTRUC-
TIONS appearing in this manual are not meant to cover
all possible conditions and situations that may occur.
Common sense, caution and care must be exercised
when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the man-
ufacturer about any problems or conditions you do not under-
stand.
Locating an Authorized Service Person
Alliance Laundry Systems is not responsible for personal injury
or property damage resulting from improper service. Review all
service information before beginning repairs.
Warranty service must be performed by an authorized technician,
using authorized factory parts. If service is required after the war-
ranty expires, Alliance Laundry Systems also recommends con-
tacting an authorized technician and using authorized factory
parts.
Safety Information
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4 Part No. 204560ENR1

Table of Contents
Safety Information................................................................................. 3
Locating an Authorized Service Person.............................................................4
Introduction........................................................................................... 7
Model Identification........................................................................................7
How Your Washer Works.................................................................................7
Customer Service............................................................................................9
Serial Plate Location....................................................................................... 9
Troubleshooting Diagnostics................................................................. 10
Factory Test Procedure.................................................................................. 10
To Enter Factory Test Procedure................................................................. 10
To Exit Factory Test Procedure................................................................... 10
Dipswitch Configuration................................................................................15
Keypad Combinations................................................................................... 15
Rapid Advance..........................................................................................16
Audit Display Mode.................................................................................. 17
Drive Version Display Mode...................................................................... 17
Factory Test Counter Display Mode............................................................ 17
Keypad Acknowledgment.......................................................................... 17
Rainbow Pizzazz Display...........................................................................17
Show Mode.............................................................................................. 17
Spin Retry Extra Time Toggle Mode........................................................... 18
Software Version Display Mode..................................................................18
Suds Toggle Mode.....................................................................................18
Water Level Display Mode.........................................................................18
Mixing Valve Solenoid Test........................................................................... 18
Pressure Sensor Test......................................................................................18
Error Codes..........................................................................................19
Troubleshooting Flowcharts..................................................................23
No Hot Water............................................................................................... 24
No Cold Water..............................................................................................25
No Warm Water............................................................................................ 26
Slow Hot Fill or Warm Fill is Too Cold...........................................................27
Water Fill Does Not Stop At Proper Level.......................................................28
Pressure Sensor Error.................................................................................... 29
Slow Spin Or No Spin................................................................................... 30
Washer Is Locked Up Or Binding................................................................... 31
Outer Tub Does Not Empty............................................................................32
Excessive Vibration.......................................................................................33
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All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
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Water Leaking From Outer Tub......................................................................34
Lid Does Not Lock........................................................................................35
Adjustments......................................................................................... 36
Leveling Legs...............................................................................................36
Belt............................................................................................................. 36
Drive Bell Torque......................................................................................... 36
Cycle Sequence Charts..........................................................................37
Eco Cycles................................................................................................... 37
Non-Eco Cycles............................................................................................37
Default Cycle and Modifier Values – Through Serial No. 1912999999...............38
Default Cycle and Modifier Values – Models with "T" or "C" in the 12th position
of model number, starting Serial No. 2001000001........................................ 40
Default Cycle and Modifier Values – Models without "T" or "C" in the 12th posi-
tion of model number, starting Serial No. 2001000001..................................41
Agitation Levels........................................................................................... 43
Keys............................................................................................................ 43
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6 Part No. 204560ENR1

Introduction
Model Identification
Information in this manual is applicable to these washer models:
AWNE8RSN115FW01 AWNE9RSN305NW29
AWNE8RSN305SW01 AWNE9RSN305NW36
AWNE8RSN545RW01 AWNE9RSN305XW01
AWNE9RSN115CW01 AWNE9RSN305XW34
AWNE9RSN115CW14 AWNE9RSN545DW01
AWNE9RSN115FW01 ZWNE8RSN115FW01
AWNE9RSN115TW01 ZWNE8RSN545RW01
AWNE9RSN125DW01 ZWNE9RSN115FW01
Introduction
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7 Part No. 204560ENR1

How Your Washer Works
1. Electronic Control
2. Agitator
3. Outer Tub
4. Pump
5. Motor
6. Drive Board
7. Drive Shaft
8. Washtub
9. Mixing Valve
Figure 1
The cycle begins with a wash fill. The water temperature is deter-
mined by the temperature selected on the control. While water
fills the washtub, a column of air is trapped in a pressure bulb and
hose. The air pressure continues to increase as the washtub fills
Introduction
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8 Part No. 204560ENR1

with water until the air pressure hose reaches a level determined
by the selected water level (load size switch setting) and the se-
lected cycle. The water will stop filling at the minimum level for
the selected cycle when Auto Fill is selected. In either case, the
washer will begin load sensing to determine if more water is re-
quired for the actual load in the washer and the cycle selected.
The wash agitation segment of the cycle begins at this time and
the lid must be closed and locked for any further washer opera-
tion. On non-Eco cycles, after approximately two minutes of
wash, the washer repeats the load sensing process to confirm that
the water level is still correct for the load and cycle selected.
The washer uses a reversing type of inverter drive motor and a
special stretch drive belt.
During agitation, the motor alternates between the clockwise and
counterclockwise direction. The rapid reversal from one direction
to the other creates the wash action. The stretch belt needs no ad-
justment for belt tension. Proper belt tension is provided by the
pulley spacing and use of the proper size stretch belt. This elimi-
nates belt slippage and ensures an efficient wash action.
After the wash agitation is complete and a short pause occurs, the
control advances into the wash spin. During spin, the washtub
will first rotate at 20 RPM while the electric pump runs to drain
the water from the tub. Once the pressure sensor recognizes that
the tub has been drained, the RPM will increase to extract water
from the load and the pump will continue running to remove the
water.
Water is introduced during the wash spin to spray the garments
and remove suds from them. The wash spin is followed by a rinse
step to rinse away any detergent residue.
During the rinse step in the Normal Eco cycle there will be two
more spray rinses. Water is sprayed into the washtub while it is
spinning. In all other cycles, the washer fills and then agitates
like the wash portion of the cycle.
Following the rinse step a final spin extracts the rinse water from
the clothes preparing them for the dryer. This will also start at 20
RPM with the pump running. After draining the spin will then in-
crease to a higher speed that varies depending on what cycle has
been selected. After the machine has been in spin long enough to
ensure that most of the water has been removed from the load,
the pump will run intermittently for the rest of the spin in order to
improve drain performance and reduce noise.
Refer to Cycle Sequence Charts section for a detailed breakdown
of each cycle.
Customer Service
If literature or replacement parts are required, contact the source
from whom the machine was purchased or contact Alliance
Laundry Systems at [phone] for the name and address of
the nearest authorized parts distributor.
For technical assistance, call [phone].
Serial Plate Location
When calling or writing about your product, be sure to mention
model and serial numbers. Model and serial numbers are located
on Serial Plate as shown.
TLW1851P_SVG
1
1. Serial Plate
Figure 2
Introduction
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9 Part No. 204560ENR1

Troubleshooting Diagnostics
Factory Test Procedure
It is helpful to run the Factory Test Procedure first to diagnose the
machine’s issue. This procedure tests all machine features and
operations.
To Enter Factory Test Procedure
1. Be certain control is in Start Mode and less than 5 minutes af-
ter powering control.
2. Press keypads numbered 2 and 7 at the same time. Refer to
Figure 3 .
3. When the control enters the Factory Test Procedure, it will
display the first test step, Machine Type.
4. To advance through the sequence of test steps press the Start/
Pause keypad (No. 23). Refer to Table 1 for all tests in the
Factory Test Procedure.
To Exit Factory Test Procedure
To exit the Factory Test Procedure, refer to Exit column in Table
1 and Exit Key in Table 2 .
Factory Test Procedure Quick Reference Chart
NOTE: ES refers to the External Supply Outputs.
Num-
ber Display
Status
LEDs Lit Motor Valves Lid Pump Exit Step
0tL None Off None Unlocked Off 1 Machine Type
100 None Off None Unlocked Off 1 Software Ver-
sion Number
2H4 or H3 None Off None Unlocked Off 1 Control Level
300 None Off None Unlocked Off 1 Dipswitch Val-
ue Display
4dE None Off None Unlocked Off 1 Cycle Config-
uration
5P1 Refer to Key-
pad Test
Off None Unlocked Off 3 Keypad Test
688 All plus audio
signal on high
Off None Unlocked Off 1 Show Mode
7LO with lid
open
LC with lid
closed
None Off None Unlocked Off 7 and then 1 Lid Switch
Test
8db None Off None Unlocked Off 7, 9 and then 1 Drive Type
900 None Off None Unlocked Off 7, 9 and then 1 Drive Version
Number
10 Ho Wash Off Hot, ES1 Unlocked Off 1 Hot and Out-
put 1
Table 1 continues...
Troubleshooting Diagnostics
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10 Part No. 204560ENR1