Alliance Laundry Systems TLW12C SVG Owner's manual

Installation/Operation
Topload Washers
Metered Commercial
TLW12C_SVG
Original Instructions
Keep These Instructions for Future Reference.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com Part No. 203186EN
October 2014

Front Matter
WARNING
Failure to install, maintain, and/or operate this ma-
chine according to the manufacturer's instructions
may result in conditions which can produce bodily
injury and/or property damage.
W030
WARNING
For your safety and to reduce the risk of fire or an
explosion, do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this or
any other appliance.
W022
NOTE: The WARNING and IMPORTANT instructions ap-
pearing in this manual are not meant to cover all possi-
ble conditions and situations that may occur. It must
be understood that common sense, caution, and care-
fulness are factors which cannot be built into these
washers. These factors MUST BE supplied by the per-
son(s) installing, maintaining, or operating the washer.
Always contact the distributor, service agent, or the manufacturer
about any problems or conditions you do not understand.
Read all instructions before using washer.
This product uses FreeRTOS V7.2.0 (www.freertos.org).
Front Matter
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 3

Safety Information
Explanation of Safety Messages
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
Important Safety Instructions
Save These Instructions
WARNING
To reduce the risk of fire, electric shock, serious in-
jury or death to persons when using your washer,
follow these basic precautions:
W023
• Read all instructions before using the washer.
• Install the washer according to the INSTALLATION IN-
STRUCTIONS. Refer to the EARTH/GROUND INSTRUC-
TIONS in the INSTALLATION manual for the proper earth/
ground connection of the washer. All connections for water,
drain, electrical power and earth/ground must comply with lo-
cal codes and be made by licensed personnel when required.
Do not do it yourself.
• Do not install or store the washer where it will be exposed to
water and/or weather.
• Do not add the following substances or textiles containing
traces of the following substances to the wash water: gasoline,
kerosene, waxes, cooking oils, vegetable oils, machine oils,
dry-cleaning solvents, flammable chemicals, thinners or other
flammable or explosive substances. These substances give off
vapors that could ignite, explode or cause the fabric to catch
on fire by itself.
• Under certain conditions, hydrogen gas may be produced in a
hot water system that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE. If the hot water
system has not been used for such a period, before using a
washing machine or combination washer-dryer, turn on all hot
water faucets and let the water flow from each for several mi-
nutes. This will release any accumulated hydrogen gas. THE
GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
• To reduce the risk of an electric shock or fire, DO NOT use
an extension cord or an adapter to connect the washer to the
electrical power source.
• Do not allow children to play on or in the washer. Close su-
pervision of children is necessary when the washer is used
near children. This appliance is not intended for use by per-
sons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, un-
less they have been given supervision or instruction concern-
ing the use of the appliance by a person responsible for their
safety. This is a safety rule for all appliances.
• Cleaning and user maintenance shall not be made by children
without supervision.
• Children less than three years should be kept away unless
continuously supervised.
• Do not reach into the washer if the washtub or agitator, if ap-
plicable, is moving.
• Never operate the washer with any guards, panels and/or parts
removed or broken. DO NOT tamper with the controls or by-
pass any safety devices.
• Use your washer only for its intended purpose, washing
clothes. Always follow the fabric care instructions supplied
by the garment manufacturer.
• Always read and follow manufacturer’s instructions on pack-
ages of laundry and cleaning aids. To reduce the risk of poi-
soning or chemical burns, keep them out of the reach of chil-
Safety Information
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 6

dren at all times (preferably in a locked cabinet). Heed all
warnings or precautions.
• Do not use fabric softeners or products to eliminate static un-
less recommended by the manufacturer of the fabric softener
or product.
• Lid MUST BE CLOSED any time the washer is to agitate or
spin. DO NOT bypass the lid switch by permitting the washer
to agitate or spin with the lid open. A brake will stop the
washtub within seconds if the lid is opened during spinning. If
the washtub does not stop when the lid is opened, remove the
washer from use and call the service person.
• Be sure water connections have a shut-off valve and that fill
hose connections are tight. CLOSE the shut-off valves at the
end of each wash day.
• Keep your washer in good condition. Bumping or dropping
the washer can damage safety features. If this occurs, have
your washer checked by a qualified service person.
• Do not repair or replace any part of the washer, or attempt any
servicing unless specifically recommended in the user-main-
tenance instructions or in published user-repair instructions
that you understand and have the skills to carry out. AL-
WAYS disconnect the washer from electrical supply before
attempting any service.
• Disconnect the power cord by grasping the plug, not the cord.
If the supply cord is damaged, it must be replaced by the man-
ufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
• Before the washer is removed from service or discarded, re-
move the lid or door to the washing compartment.
• Failure to install, maintain, and/or operate this washer accord-
ing to the manufacturer’s instructions may result in conditions
which can produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT SAFETY IN-
STRUCTIONS appearing in this manual are not meant
to cover all possible conditions and situations that may
occur. Common sense, caution and care must be exer-
cised when installing, maintaining, or operating the
washer.
Always contact your dealer, distributor, service agent or the man-
ufacturer about any problems or conditions you do not under-
stand.
Safety Information
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 7

Operation
Operation Instructions
IMPORTANT: Prior to first wash, use an all-purpose
cleaner, or a detergent and water solution, and a damp
cloth to remove shipping dust from inside of washer.
IMPORTANT: Remove all sharp objects from laundry to
avoid tears and rips to items during normal machine
operation.
Add Detergent
1. Pour measured amount of detergent into washtub. Refer to
package directions.
2. NEVER POUR UNDILUTED BLEACH DIRECTLY ON
LAUNDRY. Follow package directions when using bleach.
W395I_SVG
Figure 15
Load Laundry
1. Load dry clothes loosely into washtub – DO NOT overload!
(6.3 kg [14 lbs.] maximum dry clothes load)
2. When washing large items such as shag rugs and bedspreads,
add several small items to balance wash load.
W392I_SVG
Figure 16
Close Lid
Washer will not operate with lid open.
TLW2202N_SVG
Figure 17
Set Cycle
Push Cycle touchpad for NORMAL, PERM PRESS or DELI-
CATES/BULKY. Light indicates selection.
NOTE: The NORMAL cycle is recommended for every-
day cottons and linens.
TLW2194N_SVG
Soil
Cycle
Temp
MEDIUM
LIGHT
NORMAL
HOT WARM COLD
HEAVY
PERM
PRESS
DELICATES/
BULKY
START
SMALL
LOAD
Figure 18
Set Wash Temperature
Push Temp touchpad for HOT, WARM or COLD. Light indi-
cates selection.
TLW2195N_SVG
Soil
Cycle
Temp
MEDIUM
LIGHT
NORMAL
HOT WARM COLD
HEAVY
PERM
PRESS
DELICATES/
BULKY
START
SMALL
LOAD
Figure 19
Select Soil Level
Push Soil touchpad for LIGHT, MEDIUM or HEAVY. Light in-
dicates selection.
Operation
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 17

NOTE: The LIGHT soil level is recommended for every-
day cottons and linens.
Fabric softener should only be used when the Heavy soil level is
selected.
TLW2196N_SVG
Soil
Cycle
Temp
MEDIUM
LIGHT
NORMAL
HOT WARM COLD
HEAVY
PERM
PRESS
DELICATES/
BULKY
START
SMALL
LOAD
Figure 20
Select Small Load, if Desired
Push Small Load touchpad for a smaller sized load. Light will be
lit when selected.
TLW2197N_SVG
Soil
Cycle
Temp
MEDIUM
LIGHT
NORMAL
HOT WARM COLD
HEAVY
PERM
PRESS
DELICATES/
BULKY
START
SMALL
LOAD
Figure 21
Insert Coins or Card
To Insert Coins
1. Insert coin(s) in coin slot.
2. Check pricing as seen on digital display.
W388I_SVG
Figure 22
To Insert Card
Insert card into opening.
DRY2633N_SVG
Figure 23
Start Washer
After vend price has been satisfied, push the start pad. LID
MUST BE CLOSED TO START WASHER.
Figure 24
Indicator Lights
INSERT COINS/CARD INSERT COINS/CARD is lit
to prompt the user to insert
coins or a card to satisfy the
vend price. When INSERT
COINS/CARD is lit, the digits
show the vend price remaining
to be satisfied.
WASH WASH is lit at the beginning
of the Wash portion of the cy-
cle and will remain lit until the
wash step is complete.
RINSE RINSE is lit at the beginning
of the Rinse or Extra Rinse
portion of the cycle and will
remain lit until the Rinse step
is complete.
SPIN SPIN is lit during the Final
Spin portion of the cycle.
START START flashes one second on
and one second off when the
full vend price has been satis-
fied.
Operation
18 © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT Part No. 203186EN

Maintenance
User-Maintenance Instructions
Cold Weather Care
If the unit is delivered on a cold day (below freezing), or is stored
in an unheated room or area during the cold months, do not at-
tempt to operate the washer until it has had a chance to warm up.
Water from the previous cycle may remain.
Care of Your Washer
Use only a damp or sudsy cloth for cleaning the control panel.
Some cleaning products may harm the finish on the control panel
or damage the interior. DO NOT use products that contain alco-
hol on the control panel. Wipe the panel dry after cleaning.
Wipe the washer cabinet as needed. If detergent, bleach or other
washing products are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage if spilled on the
cabinet.
Do not use scouring pads or abrasive cleansers.
The washtub will need no particular care though it may need rins-
ing or wiping after some unusual loads have been washed. This
also may be necessary if too little detergent has been used.
Leave the lid open to allow the inside of the washer to dry out
after use. This helps prevent musty odors from developing.
The agitator should not be removed except for service. The wash-
tub is designed to be self cleaning.
Replacing Hoses
Hoses and other natural rubber parts deteriorate after extended
use. Hoses may develop cracks, blisters or material wear from the
temperature and constant high pressure they are subjected to.
All hoses should be checked on a monthly basis for any visible
signs of deterioration. Any hose showing the signs of deteriora-
tion listed above should be replaced immediately. All hoses
should be replaced every five years.
Filter Screens
Check the filter screens in the fill hoses for debris or damage ev-
ery six months. Clean or replace them if necessary.
If the washer is filling with water slower than normal, check the
filter screens. Clean or replace them if necessary.
Order filter screen Part No. 803615 from the nearest authorized
parts distributor.
Reinstallation of Shipping Materials
You must install the shipping brace and shipping plug any time
the washer is moved.
Shipping Brace
The shipping brace in the lid opening should be saved and rein-
stalled whenever the washer is moved. To reinstall the brace,
open the washer lid and place the brace over the washer agitator,
placing the back of the brace into the lid opening first.
Shipping Plug
The plastic shipping plug should be saved and reinstalled any
time the washer is moved. The plug fits into two openings: The
base opening and the shipping plug opening on the bottom of the
movable pivot dome. The plug MUST be inserted into both open-
ings to prevent damage to the washer. In order to accomplish this,
the shipping plug opening must be directly lined up with the base
opening.
Refer to Figure 25 .
TLW2103N_SVG
2
1
4
3
1. Shipping Plug Opening
2. Base Opening
3. Shipping Plug
4. Shipping Brace
Figure 25
Motor Overload Protector
The internal overload protector will stop the motor automatically
in the event of an overload.
The overload protector will reset itself in two or three minutes
and the motor will restart automatically.
If the overload protector stops motor again, remove the washer
from use and call the service person to correct the problem.
Maintenance
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 20

Troubleshooting
Try these troubleshooting tips before making a service call. They
may save you time and money.
Washer Symptom Possible Cause/Solution
Won’t Fill • Make sure lid is closed.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the laundry room fuse or circuit breaker.
• Insert coin(s) or card.
• Make sure that the controls are properly set.
• Make sure hot and cold water faucets are turned on.
• Make sure drain hose is not kinked or twisted.
• During the rinse portion of the cycle, the tub won’t fill with water. Instead, there is a
spray rinse.
• Make sure that the last spin has been completed.
• Clean the screens in the water mixing valve and the filter screens located at the faucet
end of the fill hoses. (Owner is responsible for service calls regarding cleaning of the
screens.)
• Water is being siphoned from the washer during the cycle. Refer to the Installation
instructions to make sure that the drain hose has been properly installed.
• The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Won’t Start • Make sure lid is closed.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the laundry room fuse or circuit breaker.
• Insert coin(s) or card.
• Make sure that the controls are properly set.
• The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Won’t Agitate • Make sure lid is closed.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the laundry room fuse or circuit breaker.
• Insert coin(s) or card.
• The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
• Broken drive belt. Call the service person.
• Have a qualified electrician check polarity and earth/ground. Refer to Electrical Re-
quirements section.
Troubleshooting
Part No. 203186EN © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 21

Washer Symptom Possible Cause/Solution
Won’t Spin • Make sure lid is closed.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the laundry room fuse or circuit breaker.
• Insert coin(s) or card.
• The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
• Broken drive belt. Call the service person.
• Have a qualified electrician check polarity and earth/ground. Refer to Electrical Re-
quirements section.
Stops/Pauses During Cycle • Pauses are part of the washer’s normal operation. The washer will stop (pause) shortly
before the wash and rinse spins.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Won’t Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the drain hose has been proper-
ly installed.
Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water mix-
ing valve.
• Check the condition of the fill hoses. Replace fill hoses every five years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing
detergent) and proper load sizes.
Is Noisy • Wash load may be unbalanced. Open lid and redistribute the load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the machine has been in stor-
age. The belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer
operation will not be affected.
Load is too Wet • Wash load may be unbalanced. Open lid and redistribute the load.
• Load is too small. Add items to make full load.
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indica-
ted with “H” on the valve bracket) and cold faucet is connected to cold mixing valve
(indicated with “C” on the valve bracket).
• Make sure laundry room water heater is adjusted properly.
Troubleshooting
22 © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT Part No. 203186EN