Allvag HioPOS Plus User manual

User Manual
Before you connect, start or congure your new point of sale terminal,
please carefully read the User Manual

Copyright
This publication, including all photograhs, illustrations and software, is protected under international copyright laws,
with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without
written consent of the author.
Disclaimer
The information in this document are subject to change without notice.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
Revision history
Version 2.10 - January 2011

Index
Box Content 4
Components identication 5
I/O connectors 6
Connecting Peripheral devices 6
Tilt angle of the screen 7
POS Dimensions 7
Inserting the thermal paper roll 8
HioPOS Conguration 9
HioPOS Use 12
Sale 12
Congutarion 15
POS Movements 16
Cash count 16
Purchase 16
Consults 17
Statistics 17
Accesories 19
Backup 19

Page 4
Box Content
Touch terminal with printer, customer display, Wi Power supply cable
3 “ Thermal paper roll
User Manual
User Manual
Before you connect, start or congure your new point of sale terminal,
please carefully read the User Manual.
Use License
Use License

Page 5
Components identication
Front view
1. Wi Antenna
2. 15” LCD TFT.
Resistive Touch Screen
3. Blue illuminated logo indicates
power on. Red illuminated logo
indicates off-line terminal
4. Power Button
5. Button to change printer paper
6. Built-in printer
Rear view
1. Wi Antenna
2. Customer display
1
2
3
4
5
6
1
2

Page 6
I/O connectors
1. External USB port
2. LAN port (RJ-45)
3. Printer power
4. PS/2 keyboard port
5. 24V RJ-11 cash drawer port
6. Printer USB port
7. 2 USB ports
8. Power connector
9. Parellel port
10. COM4 port
11. COM3 port
12. 24V RJ-11 cash drawer port
Connecting Peripheral devices
ADSL modem or router
24V Cashdrawer
1 2 3 4 5 6 7 8 9 10 11 12
Keyboard
USB Compliant devices

Page 7
Tilt angle of the screen
POS Dimensions
To adjust the screen angle,
press rmly at the panel
corners as indicated by the
dots until reaching the desired
working angle.
POS dimensions vary
depending on the screen
inclination

Page 8
Inserting the thermal paper roll
1. Open the printer cover by pressing the
release button.
2. Insert the paper roll as shown in the image
on the right.
3. Leave a small part of the paper outside.
Caution:
A. Be sure to use only paper rolls that meet
the printer specications. Do not use
paper rolls with the paper glued to the
core because the printer cannot detect the
paper end correctly.
B. Make sure the printer is not receiving
data during the process of changing
the paper roll.
C. Do not open the lid when the printer is
running, this can cause damage.
D. Make sure the paper comes off the roll in
the right direction.

Page 9
HioPOS Conguration
1. DatabaseCreation
On this screen you can start a new installation
or restore a previous backup.
Press “Start new installation” to start from
the beginning.
2. Selectyourtypeofbusiness
 HioPOS offers you different types of business
selections which helps you to automatically
personalize your new Point of Sale. Choose
the one that best ts with your business.
In the lower part of the screen there is a button
to connect to the HiOfce.
3. Areaselection,dateandtimesettings
 HioPOS is customized for your country. If
your country has different taxes by areas, you
should select your area.
Set the correct date and time.
4. TaxesSelection
 HioPOShas automatically created the taxes.
If you want to change them, please use
this screen. Once you have nished, press
“Continue”.
Once you are nished, if you need to change
this conguration, you can do it through the
“Taxes” section in “Conguration”.
5. Generalworkingselection
On this screen you have to select whether your
sale prices include taxes or not.
You should also select if there is a different tax
for the “Take Away” sales (take away sales
or items sales which are not consumed at the
establishment). This question will only appear
if your business is a Hospitality business.
Once you are working, if you want to modify
this conguration, you can do it through the
“Taxes” section in “Conguration”.
If you want HioPOSto automatically proposes
you the tip when you nish a sale, you shoud
enter the tip percentage at this point. This
question will only appear if your business is a
Hospitality business.
If you want to modify this setting later, you can
do it through the “Conguration”.

Page 10
HioPOS Conguration
6. CurrencySelection
 HioPOS is already customized to work with
your currency. If you also accept other curren-
cies, you should select them from the list.
If at a later time you want to add another
currency or delete one of the selected ones,
you can do it through “Conguration”.
If you have selected more than one currency,
you should enter the exchange rate relative to
your currency.
If at a later time you want to change these
exchange rates, you can do it through
“Conguration”.
7. DevicesTest
 HioPOS has already congured the devices
needed for it to work. From this screen you
can test these devices or add new ones.
To test a device, select it and press “Test
device”.
In the button “New device” you have
available the list of the peripherals that
HioPOS can work with. The peripherals that
are shown by default are: ticket printer, display
and cash drawers. There are also more
devices that you can add by selecting them
from the list in “New device”.
This screen is also available in the section
“Conguration”.
8. CompanyDataIntroduction
In this screen you should enter the data from
your establishment. This data appears in the
printed ticket, as you can see on the right part
of the screen. HioPOS puts at your disposal
three printout designs to choose from. You can
test how they will appear printed by pressing
“Print”.
You can also have your logo appear in the
printed tickets. To load the logo press on
“Select logo”.
Once you have nished the conguration
process, you can access to this screen from
the “Conguration” section to modify these
data.
9. Paymentmeansselection
In this screen you have to select the payment
means that you accept when nishing a sale.
Once you have nished the conguration
process, you can modify the selection by going
to the “Conguration” section.
10. UsersCreation
From this screen you can create all the Sellers
from your establishment and give them
different permissions and passwords.
The administrator user is created by default
with all the permissions. It is important to store
the assigned password in a safe place in order
to prevent future access problems.

Page 11
You can also congure the time clock control
of the employees by assigning a password
to each user. This will log the time they start
and nish the working day. This functionality
can also be done through one of the external
devices that you can buy and which can work
with HioPOS, the biometric reader.
This device identies the users by reading their
ngerprint, making it impossible for other users
to clock-in and clock-out with a password. For
this, you have to congure the biometric reader
inside the section “Conguration”.
To modify these values once you have nished
with the HioPOS conguration process, you
can go to the “Users” section in the “Congu-
ration”.
11. PricesandItemsintroduction
From this screen you can enter the sale items
organized by families and you can also enter
their prices and their taxes. If you have a
barcode reader and you want to sell the items
with barcodes faster, you can also enter them
on this screen.
First you have to create the family by entering
the description or by selecting a family from
the gallery that HioPOS offers you.
Add to each family its items by entering the
description, price and tax. The last column
is the corresponding barcode you want the
item to be associated with. To make the item
a modier, selected the box under Modif.
Remember that if you want an item with a
custom price, you should leave the price blank
and HioPOS will ask you the price every time
you select it for a sale.
You can add more families and items. HioPOS
will put at your disposal a predened items
gallery in case you want to add them. To
access it, press on “Library”.
To create or delete items and families once
you have nished the conguration process,
please access the section “Items” in the
conguration.
If you require the use of kitchen printers or
kitchen displays such as HioScreen, enter in
the section Items in the “Conguration”.
12. ItemsDisplay
This screen shows you the families and the
items as they will appear on the sale screen.
By pressing and dragging, you can change the
items and families order as well as changing
the family of the items.
HioPOS will also allow you to associate
images or colors to families and items.
You can modify them in the section “Items”
from the conguration once you are using
HioPOS after the conguration process.
13. Finishingthecongurationprocess
You have nished the HioPOS conguration
process. Remember that you can change
any of the values that you have entered by
accessing to the “Conguration” section.
14. TrainingMode
Then HioPOS will show you two screens that
will inform you in detail about the Training
Mode working.
HioPOS Conguration

Page 12
SALE
1. SELLERSSCREEN
To start working, select a seller by pressing on the
image. If the user is protected with a password, you
will have to use the numeric pad to enter it.
If you use the time control, the users should
press Clock In and identify themselves with their
password or with the ngerprint reader The same
process should be done in the Clock Out. That way
the clock in and clock out of the employees will be
registered.
To go back to the Sellers screen from any point of
the program, press on the seller image which is
located on the top right corner from the screen.
HioPOS Use
2. SALESCREEN
2.1.SALE
Select the items that you want to sell by pressing
on them in the area . They will be added to the
sale and you will be able to see them in the area .
The items are organized by families. To change the
family press on the family to select in the area .
Units. If you want to sell more than one unit for the
same item, enter the quantity through the numeric
pad .Select then the item.
Price. If you want to x the price before selecting it,
enter the price and press on the currency symbol in
the numeric pad . Select then the item.
There are four more areas which are:
2.2.OPTIONSTOPAREASCREEN
In the top part of the screen you will nd different
options.
Permanently:
 Help. It will guide you to do any operation.
Close.It will bring you to the Sellers screen. If
you have a sale in progress, when you identify
yourself it will restore it.
SellerImage. Same functionality as the Close
button.

Page 13
If there is a sale:
Leave on hold: To assign a number or a
name to the current sale and start a new sale.
To restore a sale on hold, select it from the
area . To make a better search, press on the
magnifying glass.
Subtotal: It prints a subtotal from the current
sale.
Total: It brings you to the total screen (see it
later) to nish the sale.
If there is no current sale:
Conguration: It gives access to modify the
HioPOS conguration parameters, as well as
the items, prices and other advanced congu-
ration options.
 Consult: You can access the sales, purchase
and cash count history (see later).
Purchase:You can access the purchase func-
tionality (see later).
Pos: By pressing this option you have access
to cash-in and cash-out, to do cash counts and
open the cash drawer.
Statistics:It gives access to HioPOS statis-
tics that you can nd later detailed.
2.3.SALESONHOLDAREA
In this area are located all the sales on hold, inde-
pendently of the seller that has put them on hold. To
restore a sale on hold you just have to press on it.
Press on the magnifying glass to search a sale from
all the ones that are on hold.
If you have a current sale which is not on hold and
you press on a sale on hold, HioPOS will offer the
possibility to add these sales lines to the selected
sale on hold.
2.4.TICKETLINESAREA
In this area , all the selected items are located. By
pressing on one or several lines, HioPOS offers you
different options depending on the users permis-
sions of the user that has been identied:
Apply discount: Allows you to enter a
discount percentage for the selected lines.
Complementary: Changes the price to zero
for all the selected items.
Changeprice:Allows you to set the unit price
for all the selected lines.
 Change units: HioPOS will request the units
and will x them for all the selected sale lines.
Delete:Deletes all the selected lines.
Credit: Duplicates selected lines but with
negative units.
 Course: In case you have congured kitchen
printers or kitchen displays, HioScreen, it will
appear the option Course. From here you can
assign or modify the Course of the selected
line.
2.5.TICKETTOTALAREA
In this area it shows the total of the sale. When
pressing on it, the following options will appear:
Discount on the total: Allows to enter a
discount percentage on the total of the sale.
Deletesale:Removes all sale lines and starts
a new sale.
Split: Allows you to split the sale in several
sales. You can see a detailed description of
this working in the section TOTAL SCREEN.
2.6.KITCHENCOURSEAREA
In case you have congured kitchen printers or
kitchen displays, HioScreen, it will display four
buttons 9 and you can assign the course order
for each item.
HioPOS Use

Page 14
3. TOTALSCREEN
You can nish the sales from this screen. You can
assign a client to the sale, register how the client
has paid, whether the client gives tip, whether
the sale has been split, whether a percentage or
amount discount has been applied.
3.1.CLIENTASSIGNATION
Press on Client and a template to enter the
client data will be displayed. When you enter the
client code, if it has been previously entered,
HioPOS will show you the entered data. Press ok
to assign the client to the sale. All the sales with
assigned client should have a different numbering
than the sales without client.
3.2.SPLIT
Press Split if you want to split the sale into
different notes. HioPOS will ask you whether you
want to split it into equal parts or indicate which
items are incorporated in each sale. Then you can
indicate in how many checks you want to divide the
current sale into.
Once you have created the checks, you will see
them on the screen. Selecting the lines you can
move the items between the different checks. From
this screen you can also nish the selected check
by pressing Total.
3.3.COLLECTION
Select the type of payment that the client is using to
pay the sale. Then enter the amount tendered from
the client.
If the amount is equal or bigger than the TOTAL TO
PAY, HioPOS will recommend the change to return
to the client. A part of this change can be to a tip.
If the entered amount is smaller than the TOTAL TO
PAY, HioPOS will not allow you to nish the sale
unless you specify another type of payment.
3.4.DISCOUNT
If you want to make a discount in the amount or
percentage, you can press on Discount and enter
it with the keyboard. To nish, select whether you
want to Discount by percentage or Discount
by amount.
3.5.COLLECTIONINANOTHERCURRENCY
To collect in another currency different from the main
one, press on Currency and select the currency
for the payment type of the client. This option will
only be visible if HioPOS is congured with more
than one currency. See the conguration section to
see how to incorporate a new currency.
3.6.ACTIVATEPRINTOUT
You can choose to automatically print when
nishing a sale or not. Press on the Activated
Printout to nish without printing or press on
Desactivated Printout to go back to the pre-
vious situation. Moreover you can check how
the image Finish Sale changes if the printout is
activated or not.
3.7.SALEENDING
Press on Finish Sale to nish the sale. If the printout
is activated, it will automatically print the ticket. You
can distinguish if it is activated or not through the
image or the image in the option Finish Sale.
HioPOS Use

Page 15
CONFIGURATION
In order to access to this section, select the option
Conguration in the sale screen.
Here you can nd the different steps of the starting
conguration that you have been following in order to
start using your HioPOS and you can access to them
in order to make the modications that you need.
Likewise you will see other sections that you have
not seen in the initial conguration and a section
with the links that HioPOS allows.
SeriesChange: In this section, you can modify the
tickets, returns, purchases and invoices series.
BackUp: From here you can make your back up by
just selecting the option and connecting a USB
pen drive. You can nd more detailed informa-
tion in the last section of this user guide.
SalesExport: From here you can make the export
of the sales in XML format to a USB pen drive.
Rates: From this section you can create new price
list. These rates allow you to have different
prices for the same product depending on the
situation (terrace, bar, VIP…).
To create them, you can select the button New
in the top left part of your screen, enter the
description of the new rate and go to change
prices.
Enter the prices that you want to apply in the
new rate.
Dicount Reasons: Here you can create the
discounts that you will be able to apply in your
operations. This allows you to have different
discounts and control their reasons and values.
Returns Reasons: From this section, you can
create the return reasons that you need. That
way, the users, should indicate the reason of
the return.
Importitems: From here you can import items to
HioPOS from a USB pen drive.
Apart from these buttons in the lower part of the
screen you will nd the section Links. From here
you can congure HioPOS to work with the other
products of the line, HiOrder, HioScreen and
HiOfce.
KitchenPrintout: To congure the kitchen printout
you should create the printer in the section
Terminals and Devices. Select Kitchen printer
and once you are in, select Create kitchen
printer. You have to enter the data that the
system requests in order to properly create the
printers.
Once the printers are created, go back to
Items and in the top part of the screen, you
can nd the tab from where you could assign
the kitchen printout of the items.
In case you have the kitchen displays,
HioScreen, you could congure them in the
section HioScreen under “Conguration”.
Then in the section Items, choose the items
that you want to display in HioScreen.
HioPOS Use

Page 16
HioPOS Use
POS MOVEMENTS
1. CASH-IN
You can register all the cash-in not related to a sale.
It is necessary to do the cash count at the end of
the shift.
You can nd this through the option Pos on
the sale screen. Enter the observations and the
tendered amount for each payment mean. For the
cash payment mean, pressing you can enter the
details in bills and coins.
To nish press on Save and it will be automati-
cally printed.
2. CASH-OUT
You can register the POS cash-out. It is necessary
to do the cash count at the end of the shift.
You can access through the option Pos on the
sales screen. Enter the observations and the ten-
dered amount for each payment mean. For the
cash payment mean, pressing you can enter the
details in bills and coins.
To nish press on Save and it will be automati-
cally printed.
CASH COUNT
To make a cash count, press the option Cash count
in the menu Pos of the sale screen. This menu is
only visible if you do not have any current sales and
the user has permissions to do cash counts.
If you want HioPOS to calculate the possible dis-
crepancies in the cash count, you should enter the
current amount in the cash drawer. You can specify
the quantity for each payment mean. You can enter
the total amounts or enter in detail by pressing .
If you have received money in more than one
currency you can select them from the screen.
Once you have entered the content of the cash
drawer, press Finish and the report will appear
on the screen and it will also be printed. In this cash
count report, you can see the detail of all the sales
and operations that have been done.
If you do not want to enter the content of the cash
drawer you can also do the cash count but HioPOS
will not calculate the possible discrepancies.
PURCHASE
To access this menu, press Purchase on the sale
screen. This option is only visible if you do not have
any current sales and the user has permission to
do purchases.
This option will allow you to make the list of items
to buy. HioPOS suggests you, for each item, to buy
the quantity sold since the last time you have bought
it. You can change the purchase units by pressing
on Purchase and entering the quantity with the
numeric keypad. Those selected items will be added
to the list of items to buy. You can change the items
family by selecting a new family. Once you have
nished with all the items, press on Purchase
and the list of items to buy will be printed.
For each item HioPOS will not propose to purchase
an item until you buy it, at least once.
From this section you can dene and control the
stock of the items. For this you can dene a initial
stock for each item by pressing one the led Stock
and entering the units. The program will decrease
and increase the stock according to the sales and
the purchases. At any moment you can manually set
the stock. In case you do not enter any Stock for one
item, the stock will be showed negative as you are
selling the item.

Page 17
HioPOS Use
CONSULTS
Access this option by pressing Consult on the
sale screen. This option is only available if you do
not have any current sales and the user has permis-
sion to do consults.
1. SALES
In the Consult menu, select Sales. On the left
side you will see the sale list. This list can be l-
tered by date or select whether you want to see the
Sales, Credit Notes or Invoices (sales
associated to a client).
On the right side you can see the detail of the
sale selected from the list. This sale can be
printed by pressing the button Print, can be
returned by pressing on Credit, enter the tip by
pressing on Tip, or can be invoiced by pressing
on Invoice. If you have selected this last option,
HioPOS asks you to associate a client and gene-
rates the new invoice.
If the selected sale has been credited, you will see a
label to indicate this. Also you can consult this credit
note by pressing Credit.
In the same way, if you are consulting a credit, you
can consult the original sale by pressing Go Sale.
2. PURCHASES
In the menu Consult, select Purchases. In the left
area you will see the purchase list. The list can be
ltered by date.
In the right area you can see the purchase detail
selected from the list. This purchase can be
reprinted by pressing on Print.
3. CASHCOUNTS
In the Consult menu, select Cash count. In the
left area you will see the cash count list. The list
can be ltered by date.
In the right area you can see the cash count detail
selected from the list. This cash count can be
reprinted pressing Print.
STATISTIC
You can access to this option by pressing
Statistics on the sale screen. This option can
only be visible if you do not have any current sale
and the user has permission to do statistic. The dif-
ferent statistics are sorted by tabs. The statistics are:
1. SALE
In the rst tab you can nd different statistics.
 Week, indicates the sales of one day (by
default the ones of the current day) and it
compares them with the average of the sales
done during the same day of the week by indi-
cating if the current sales are bigger or smaller.
 Month, shows the sales day by day within one
month. You can browse through the different
months using the arrows.
 Year, shows the sales month by month within
one year. You can browse through the different
years using the arrows.
 History, shows you all the sales year by
year. You can browse through them using the
arrows. In any of these statistics, the Graphics
reects Sales Number, Sales Amount or
Sale Average. Selecting any of them HioPOS
will show you the corresponding graphic. You
can select whether you want to see the statistic
with Taxes inclusive or without. You can also
print the statistic by pressing Preview.

Page 18
HioPOS Use
 Hours, shows you the sales distributed by
hours and comparing them with the ones of the
last 3 same days of the week. To select another
day, press Filters. You can select the statistic
by Amount or by Sale Number. You can also
see them with Taxes inclusive or without.
2. SALESDETAIL
The statistic of the second tab can be detailed by
Item, by Family or by User. You can
select the period by pressing Today, Week,
Month, Year or specifying in detail through
Filters.
The statistic always shows the amount and the
units, with the percentage over the total. You can
select whether you want to sort by amount or by
units. The accumulated will show the accumulated
percentages of the amount or the units depending
on how you have sorted it.
You can select whether you want to see them with
Taxes inclusive or without. You can also print it
by pressing Preview.
3. PAYMENTMEAN
You can nd it in the third tab. It shows the amount
collected by payment mean. You can select the
period by pressing Today, Week, Month,
Year or specifying in detail through Filters.
Moreover you can consult the detail of the
amount collected by any of the sellers by pressing
By user. You can increase the detail level for
each line by pressing .
You can also print it by pressing Preview.
4. AUDIT
You can consult the Returns, the Discounts,
the Invitations, the Presence and the
Reasons. You can select the period by pressing
Today, Week, Month, Year or specifying
in detail through Filters.
You can increase the detail level for each line by
pressing .
You can select whether you want to see it with
Taxes inclusive or without. You can also print it by
pressing Preview.
5. COMPARATIVE
Located on the fth tab, you can compare your
sales between two different periods. You can
easily specify the periods to compare by pressing
on them. It will compare the values of the Sales
Number, Amount, and Sold items. It shows them in
a numeric and in a graphic way. You can compare
absolute values by pressing Totals or compare
the Average per day.
You can select whether you want to see it with Taxes
inclusive or without. You can also print it by pressing
Preview.
6. TAXES
In this last tab you can calculate the detail of the
taxes applied to the sales. You can select the period
by pressing Today, Week, Month, Year
or specifying in detail through Filters.
You can also print it by pressing Preview.

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Backup
You are responsible of your data so you have the
obligation to keep a correct backup policy of your
data. HioPOS offers you the tools to do it.
Each time you close HioPOS, it will show you when
the last backup has been done and will give you
the option to do it at the same moment by pressing
Make a backup now.
Then HioPOS will ask you to connect with a USB
pendrive. When you connect the device, HioPOS
will automatically launch the backup and show you
the results.
Accesories
HioPOS allows the connection to accessories which
are not included in the solution. These accessories
are:
• HiOfce: Program for the centralized remote
conguration and consolidated statistic of your
HioPOS.
• HiOrder: Handheld terminal for taking orders
and collecting payments in a Hospitality
enviroment.
• HioScreen: Kitchen display System with
touch technology for Hospitality.
• Kitchenprinters: You can use up to 2 kitchen
printers with your HioPOS.
• Biometric Reader: accessory to identify the
users by reading their nger print.
• Only weight scale: It allows to work with
items only through weight.
• ExternalScale: external device which issues
barcodes from where HioPOS can interpret
the information.
• Barcodescanner: It allows you to work with
items with a barcode.
• Cashdrawer.
7. TOTALS
You have a general summary of the sales previous
to today and today sales.
HioPOS Use

For more information about the different functionalities of HioPOS,
you can consult the website: