FLOWBIRD CWT Compact Touch User manual

CWT Compact Touch
Installation and
Maintenanace Manual

CWT Compact Touch Installation and Maintenanace Manual
Issue 13,
Published: 2018-06-28
Flowbird
Box 1031, S -164 21 KISTA
Website: www.flowbird.group
Product Website: www.calegroup.se
Support: http://www.calegroup.se/en/support
Cale is a registered trademark of Cale Access AB.
© Flowbird, 2018.
All rights reserved. This information may not be passed on to any third party, duplicated, or saved on another
medium without the express written permission of Flowbird.
To the extent practically possible, we have verified that the material in this manual is correct at the time of
publication. Flowbird assumes no liability for damages caused directly or indirectly by errors in or shortcomings of
this manual.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 3
T BLE OF CONTENTS
1 Approvals .........................................................................................................................6
2 Introduction ......................................................................................................................7
2.1 A out this Manual ......................................................................................................7
2.2 Availa le formats .......................................................................................................7
2.3 List of major changes ................................................................................................8
2.4 Target audience.........................................................................................................8
2.5 Structure of this ook .................................................................................................8
2.6 References ................................................................................................................9
2.7 Terminology ...............................................................................................................9
3 Safety ............................................................................................................................11
3.1 High voltage ............................................................................................................11
3.2 Batteries ..................................................................................................................12
3.2.1 Back-Up attery holder on CPU oard ............................................................12
3.2.2 Short-circuit risk ..............................................................................................13
3.2.3 Caustic acid ....................................................................................................13
3.2.4 Risk of explosion .............................................................................................14
3.2.5 Disposal ..........................................................................................................14
3.3 LCD display .............................................................................................................14
3.4 Heavy lifting .............................................................................................................15
3.5 Risk of tipping ..........................................................................................................15
3.6 ESD protection ........................................................................................................15
3.6.1 What is ESD? ..................................................................................................15
3.6.2 Avoiding ESD damage ....................................................................................16
4 Product description ........................................................................................................17
4.1 Means of payment ...................................................................................................18
4.1.1 Payment applications ......................................................................................18
4.1.2 Payment methods ...........................................................................................18
4.1.3 Coin system ....................................................................................................19
4.2 Card readers ...........................................................................................................29
4.3 Touch ena led Colour display .................................................................................29
4.4 Data communication ................................................................................................30
4.4.1 Cale We Office 2 (CWO 2) .............................................................................30
4.4.2 Transaction processing ...................................................................................30
4.5 Bar code Scanner ....................................................................................................30
4.6 Print system .............................................................................................................31
4.6.1 GeBe GTP4672 Thermal printer ......................................................................31
4.6.2 Preprinting on printer media ............................................................................36
4.6.3 Black mark location .........................................................................................37
4.7 The service menu ....................................................................................................38
4.8 Mechanical design ...................................................................................................39
4.8.1 General ...........................................................................................................39
4.8.2 Product la el ...................................................................................................39
4.8.3 Inside the ca inet ............................................................................................40
4.8.4 Inside the pedestal ..........................................................................................41
4.8.5 Door locks .......................................................................................................43
4.8.6 Heating system ...............................................................................................47
4.9 Power supply ...........................................................................................................47
4.9.1 Power control ..................................................................................................47

Page 4 CWT Compact Touch Installation and Maintenanace Manual Issue 13
4.9.2 Battery charging y solar power ......................................................................48
4.9.3 Battery charging y mains power ....................................................................49
4.10 Administrative tools .................................................................................................49
4.11 CWT Compact interconnections ..............................................................................50
4.12 CPU oard version 0501-E0150 Rev H ...................................................................50
4.13 Terminal measurements ..........................................................................................53
5 Installation ......................................................................................................................55
5.1 Site preparations .....................................................................................................55
5.1.1 Minimal site dimensions & Mounting holes ......................................................55
5.1.2 Solar power positioning ...................................................................................56
5.1.3 Placing the terminal on an existing concrete foundation ..................................57
5.1.4 Pouring a new concrete foundation .................................................................58
5.1.5 Power supply...................................................................................................59
5.2 Installing the terminal ...............................................................................................60
5.2.1 Mounting the pedestal in its foundation ...........................................................60
5.2.2 Mounting the ca inet on top of the pedestal ....................................................61
5.2.3 Installing the attery ........................................................................................61
5.2.4 Connecting to the mains power grid ................................................................62
5.2.5 Installing a modem ..........................................................................................63
5.2.6 Loading paper in a GeBe printer......................................................................66
5.2.7 Installing the coin ox ......................................................................................67
5.3 Program loading ......................................................................................................68
5.4 Changing the terminal’s settings ..............................................................................68
6 Daily operation ...............................................................................................................69
6.1 Changing and emptying the coin ox .......................................................................69
6.1.1 Removing the coin ox ....................................................................................69
6.1.2 Emptying the coin ox .....................................................................................70
6.1.3 Inserting the coin ox ......................................................................................70
6.2 Paper refill ...............................................................................................................70
7 Preventive maintenance .................................................................................................71
7.1 Batteries ..................................................................................................................71
7.1.1 Battery levels...................................................................................................71
7.1.2 Lead accumulators ..........................................................................................72
7.1.3 Battery on CPU oard .....................................................................................72
7.2 GeBe Printer GTP4672............................................................................................73
7.2.1 Print head ........................................................................................................73
7.2.2 Cleaning ..........................................................................................................76
7.2.3 Testing ............................................................................................................77
7.3 Coin handling unit ....................................................................................................77
7.3.1 Cleaning ..........................................................................................................77
7.3.2 Testing ............................................................................................................78
7.4 Card readers ...........................................................................................................78
7.4.1 Chip-card reader .............................................................................................78
7.4.2 Hy rid card reader...........................................................................................78
7.5 Display module ........................................................................................................79
7.6 Bar code Scanner ....................................................................................................79
7.6.1 cleaning...........................................................................................................79
7.7 Ca inet door display window ...................................................................................79
7.8 Ca inet ....................................................................................................................80

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 5
7.8.1 Cleaning ..........................................................................................................80
7.8.2 Lu rication ......................................................................................................80
7.9 Solar panel ..............................................................................................................80
7.9.1 cleaning...........................................................................................................80
8 Corrective maintenance .................................................................................................81
8.1 Lead attery replacement ........................................................................................81
8.1.1 Replacing the attery ......................................................................................81
8.2 CPU oard lithium cell replacement .........................................................................82
8.2.1 Removal ..........................................................................................................82
8.2.2 Assem ly ........................................................................................................82
8.3 Printer replacement .................................................................................................82
8.3.1 Ge e GTP4672 replacement ...........................................................................82
8.4 Coin unit replacement ..............................................................................................82
8.4.1 Removal ..........................................................................................................82
8.5 Coin verifier replacement .........................................................................................84
8.5.1 Removal ..........................................................................................................84
8.6 Card reader replacement .........................................................................................85
8.6.1 Chip Card Reader ...........................................................................................85
8.6.2 MagStripe readers ...........................................................................................85
8.7 Display Module replacement....................................................................................85
8.7.1 Removing the display unit ...............................................................................86
8.7.2 Assem ly of the display unit ............................................................................88
8.7.3 Connecting the display to the CPU oard ........................................................89
8.8 Bar code Scanner replacement ...............................................................................90
8.9 Ca inet & pedestal ..................................................................................................92
8.9.1 Ca inet and pedestal lacquer, touching up ......................................................92
8.9.2 Ca inet & pedestal door replacement .............................................................93
8.9.3 E-lock replacement..........................................................................................94
9 Changing the CWT Compact software and firmware ......................................................97
10 Keyword index ...............................................................................................................98

Page 6 CWT Compact Touch Installation and Maintenanace Manual Issue 13
1 PPROV LS
PCI Data Security Standard (PCI DSS), Level 1.
A set of comprehensive requirements for enhancing payment account data
security. Developed y the founding payment rands of the PCI Security
Standards Council, including American Express, Discover Financial Services,
JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help
facilitate the road adoption of consistent data security measures on a glo al
asis. This is a multifaceted security standard that includes requirements for
security management, policies, procedures, network architecture, software
design and other critical protective measures. This comprehensive standard is
intended to help organizations proactively protect customer account data.
EN 12414 - Vehicle arking control equi ment – Pay and dis lay
ticket machines – Technical and functional requirements.
Cale has the IP 33 approved
EN 14450 - Secure storage units. Requirements, classification and
methods of test for resistance to burglary.
Secure safe ca inets. The CWT Compact is tested according to this standard
with very good result ut a pay and display terminal cannot e certified to this
standard due to the requirements of the standard. Test documentation is
availa le from Cale Access.
FCC art 15 (2006) Sub art B, class B
ADA, DDA and Article 11
CE

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 7
2 INTRODUCTION
In this Chapter:
• A out this Manual
• Availa le formats
• List of major changes
• Target audience
• Structure of this ook
• References
• Terminology
2.1 bout this Manual
This Manual descri e the Installation and Maintenance of your CWT Compact
terminal, model CWTC Touch.
All availa le functions are descri ed in the manual without specifically mentioning
which functions are implemented as standard and which of them that is optional.
Some of the figures show optional items.
2.2 vailable formats
The hand ook is availa le in the following formats:
• Ado e Acro at Reader (PDF)
• We Help (HTML)
• We Help with viewer for Windows (.EXE)
Cale distri utors can download them from the Partner Area of our we site
www.calegroup.se. We recommend that you visit the we site regularly to ensure
that you have the latest version of the hand ook.
Keep previous issues of the manual ecause Cale Access cannot guarantee that
new issues will include information on older versions of the CWT Compact
products.

Page 8 CWT Compact Touch Installation and Maintenanace Manual Issue 13
2.3 List of major changes
The list elow contains major changes since the last released versions.
Area Page Change Issue
Redesign of the
complete
document
12
Functional
description
Printer system Added new printer shelf for GeBe
printer. In this manual, the shelf is
referred to as version 2. The existing
shelf is referred to as version 1.
11
Bar Code
Scanner added
Bar code Scanner in
Product description
Bar code Scanner in
Preventive
maintenance
Bar code Scanner
replacement in
Corrective maintenance
12
Split manual per
model
13
2.4 Target audience
This manual is intended primarily for personnel who plan and carry out the
installation and maintenance of the CWT Compact terminals in the field.
This document is focused on the CWT Compact Touch model referred as CWTC
Touch.
2.5 Structure of this book
The structure of this document is outlined elow.
• Introduction gives an introduction to this document itself, as well as to Cale
We Office in terms of a system overview and general functions.
• Safety descri es the risks when working with the terminal
• Product presentation descri es the product and its use
• Installation descri es how to est install the terminal
• Operation descri es how to operate the terminal on a daily ase
• Preventive maintenance descri es the maintenance you can do to keep the
terminal working fault free
• Corrective Maintenance descri es how to fix pro lems.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 9
• changing the CWT Compact software and firmware descri e the process of
upgrading the terminal to the latest software
2.6 References
1. CWT Software Configuration Hand ook (0400-T0232). This document also
descri es the service menu AVR and program updating procedures,
information that may e required during installation and maintenance.
2. Exploded view drawings for each model
3. CWT User Interface Design Hand ook
4. CWT 104 & Compact Installation & Maintenance
5. User guide CCC
6. CWTC OS Update for CPU oard version 0501-E0150.docx
7. Mounting of Top Hat
2.7 Terminology
Term Meaning
AVR The AVR is an 8- it RISC single chip micro controller. The AVR uses on-
chip flash memory for program storage. See more a out AVR updates in
the CWT Software Configuration Hand ook.
CWO 2/
CWO
Cale We Office 2, an internet ased ack office system from Cale Access
CWT Common term for all Cale We Terminal models (CWT 2110, CWT 2115,
CWT 2120, CWT Compact Classic, CWT 104, CWT 104 S, CWT Compact
all models).
CWTC
Touch
A CWT Compact terminal with a touch screen display and wake up utton
ESD Electro Static Discharge
Firmware Firmware is a computer program that is em edded in a hardware device,
for example a micro controller. Firmware is somewhere etween hardware
and software. Like software, it is a computer program which is executed y
a computer. But it is also an intimate and vital part of a piece of hardware,
and has little meaning outside of that particular hardware.
GPRS General Packet Radio Service is a mo ile data service availa le to users
of GSM (see elow) mo ile phones and modems. GPRS is packet-
switched meaning that multiple users share the same transmission
channel, only transmitting when they have data to send. Thus the total
availa le andwidth can e immediately dedicated to users who are
actually sending at any given moment, providing higher utilization where
users only send or receive data intermittently. Usually, GPRS data are
illed per kilo ytes of information transferred.

Page 10 CWT Compact Touch Installation and Maintenanace Manual Issue 13
GSM The Glo al System for Mo ile communications is the most popular
standard for mo ile phones in the world. It includes packet data
capa ilities y means of GPRS (see a ove).
LAN Local Area Network
Magstripe Short for Magnetic stripe
PCB Printed Circuit Board – A thin oard with electrical wires "printed" onto the
oard, connecting the central processor to other components on the oard.
Some examples of PCBs include mother oards, RAM chips, and network
interface cards.
RFID Radio Frequency Identification – An automatic identification method,
relying on storing and remotely retrieving data using devices called RFID
tags or transponders. An RFID tag is an o ject that can e applied to or
incorporated into a product, animal, or person for the purpose of
identification using radio waves. Most RFID tags contain at least two parts.
One is an integrated circuit for storing and processing information,
modulating and demodulating an RF signal. The second is an antenna for
receiving and transmitting the signal.
Residual-
current
device
(RCD)
Also known as a ground fault circuit interrupter (GFCI), ground fault
interrupter (GFI) or an appliance leakage current interrupter (ALCI). In
Australia, they are sometimes known as "safety switches". The device
disconnects a circuit whenever it detects that the electric current is not
alanced etween the live and the neutral conductors. Such an im alance
is sometimes caused y current leakage through the ody of a person who
is grounded and accidentally touching the energized part of the circuit.
TFT TFT-LCD (Thin Film Transistor-
Liquid Crystal Display) is a variant of Liquid
Crystal Display (LCD) which uses Thin-Film Transistor (TFT) technology to
improve image quality. TFT LCD is one type of active matrix
LCD, though it
is usually synonymous with LCD.
Wi-Fi Short for Wireless Fidelity, a wireless technology rand owned y the Wi-
Fi
Alliance intended to improve the interopera ility of wireless local area
network products ased on the IEEE 802.11 standards.