FLOWBIRD CWT Compact Touch User manual

CWT Compact Touch
Installation and
Maintenanace Manual

CWT Compact Touch Installation and Maintenanace Manual
Issue 13,
Published: 2018-06-28
Flowbird
Box 1031, S -164 21 KISTA
Website: www.flowbird.group
Product Website: www.calegroup.se
Support: http://www.calegroup.se/en/support
Cale is a registered trademark of Cale Access AB.
© Flowbird, 2018.
All rights reserved. This information may not be passed on to any third party, duplicated, or saved on another
medium without the express written permission of Flowbird.
To the extent practically possible, we have verified that the material in this manual is correct at the time of
publication. Flowbird assumes no liability for damages caused directly or indirectly by errors in or shortcomings of
this manual.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 3
T BLE OF CONTENTS
1 Approvals .........................................................................................................................6
2 Introduction ......................................................................................................................7
2.1 A out this Manual ......................................................................................................7
2.2 Availa le formats .......................................................................................................7
2.3 List of major changes ................................................................................................8
2.4 Target audience.........................................................................................................8
2.5 Structure of this ook .................................................................................................8
2.6 References ................................................................................................................9
2.7 Terminology ...............................................................................................................9
3 Safety ............................................................................................................................11
3.1 High voltage ............................................................................................................11
3.2 Batteries ..................................................................................................................12
3.2.1 Back-Up attery holder on CPU oard ............................................................12
3.2.2 Short-circuit risk ..............................................................................................13
3.2.3 Caustic acid ....................................................................................................13
3.2.4 Risk of explosion .............................................................................................14
3.2.5 Disposal ..........................................................................................................14
3.3 LCD display .............................................................................................................14
3.4 Heavy lifting .............................................................................................................15
3.5 Risk of tipping ..........................................................................................................15
3.6 ESD protection ........................................................................................................15
3.6.1 What is ESD? ..................................................................................................15
3.6.2 Avoiding ESD damage ....................................................................................16
4 Product description ........................................................................................................17
4.1 Means of payment ...................................................................................................18
4.1.1 Payment applications ......................................................................................18
4.1.2 Payment methods ...........................................................................................18
4.1.3 Coin system ....................................................................................................19
4.2 Card readers ...........................................................................................................29
4.3 Touch ena led Colour display .................................................................................29
4.4 Data communication ................................................................................................30
4.4.1 Cale We Office 2 (CWO 2) .............................................................................30
4.4.2 Transaction processing ...................................................................................30
4.5 Bar code Scanner ....................................................................................................30
4.6 Print system .............................................................................................................31
4.6.1 GeBe GTP4672 Thermal printer ......................................................................31
4.6.2 Preprinting on printer media ............................................................................36
4.6.3 Black mark location .........................................................................................37
4.7 The service menu ....................................................................................................38
4.8 Mechanical design ...................................................................................................39
4.8.1 General ...........................................................................................................39
4.8.2 Product la el ...................................................................................................39
4.8.3 Inside the ca inet ............................................................................................40
4.8.4 Inside the pedestal ..........................................................................................41
4.8.5 Door locks .......................................................................................................43
4.8.6 Heating system ...............................................................................................47
4.9 Power supply ...........................................................................................................47
4.9.1 Power control ..................................................................................................47

Page 4 CWT Compact Touch Installation and Maintenanace Manual Issue 13
4.9.2 Battery charging y solar power ......................................................................48
4.9.3 Battery charging y mains power ....................................................................49
4.10 Administrative tools .................................................................................................49
4.11 CWT Compact interconnections ..............................................................................50
4.12 CPU oard version 0501-E0150 Rev H ...................................................................50
4.13 Terminal measurements ..........................................................................................53
5 Installation ......................................................................................................................55
5.1 Site preparations .....................................................................................................55
5.1.1 Minimal site dimensions & Mounting holes ......................................................55
5.1.2 Solar power positioning ...................................................................................56
5.1.3 Placing the terminal on an existing concrete foundation ..................................57
5.1.4 Pouring a new concrete foundation .................................................................58
5.1.5 Power supply...................................................................................................59
5.2 Installing the terminal ...............................................................................................60
5.2.1 Mounting the pedestal in its foundation ...........................................................60
5.2.2 Mounting the ca inet on top of the pedestal ....................................................61
5.2.3 Installing the attery ........................................................................................61
5.2.4 Connecting to the mains power grid ................................................................62
5.2.5 Installing a modem ..........................................................................................63
5.2.6 Loading paper in a GeBe printer......................................................................66
5.2.7 Installing the coin ox ......................................................................................67
5.3 Program loading ......................................................................................................68
5.4 Changing the terminal’s settings ..............................................................................68
6 Daily operation ...............................................................................................................69
6.1 Changing and emptying the coin ox .......................................................................69
6.1.1 Removing the coin ox ....................................................................................69
6.1.2 Emptying the coin ox .....................................................................................70
6.1.3 Inserting the coin ox ......................................................................................70
6.2 Paper refill ...............................................................................................................70
7 Preventive maintenance .................................................................................................71
7.1 Batteries ..................................................................................................................71
7.1.1 Battery levels...................................................................................................71
7.1.2 Lead accumulators ..........................................................................................72
7.1.3 Battery on CPU oard .....................................................................................72
7.2 GeBe Printer GTP4672............................................................................................73
7.2.1 Print head ........................................................................................................73
7.2.2 Cleaning ..........................................................................................................76
7.2.3 Testing ............................................................................................................77
7.3 Coin handling unit ....................................................................................................77
7.3.1 Cleaning ..........................................................................................................77
7.3.2 Testing ............................................................................................................78
7.4 Card readers ...........................................................................................................78
7.4.1 Chip-card reader .............................................................................................78
7.4.2 Hy rid card reader...........................................................................................78
7.5 Display module ........................................................................................................79
7.6 Bar code Scanner ....................................................................................................79
7.6.1 cleaning...........................................................................................................79
7.7 Ca inet door display window ...................................................................................79
7.8 Ca inet ....................................................................................................................80

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 5
7.8.1 Cleaning ..........................................................................................................80
7.8.2 Lu rication ......................................................................................................80
7.9 Solar panel ..............................................................................................................80
7.9.1 cleaning...........................................................................................................80
8 Corrective maintenance .................................................................................................81
8.1 Lead attery replacement ........................................................................................81
8.1.1 Replacing the attery ......................................................................................81
8.2 CPU oard lithium cell replacement .........................................................................82
8.2.1 Removal ..........................................................................................................82
8.2.2 Assem ly ........................................................................................................82
8.3 Printer replacement .................................................................................................82
8.3.1 Ge e GTP4672 replacement ...........................................................................82
8.4 Coin unit replacement ..............................................................................................82
8.4.1 Removal ..........................................................................................................82
8.5 Coin verifier replacement .........................................................................................84
8.5.1 Removal ..........................................................................................................84
8.6 Card reader replacement .........................................................................................85
8.6.1 Chip Card Reader ...........................................................................................85
8.6.2 MagStripe readers ...........................................................................................85
8.7 Display Module replacement....................................................................................85
8.7.1 Removing the display unit ...............................................................................86
8.7.2 Assem ly of the display unit ............................................................................88
8.7.3 Connecting the display to the CPU oard ........................................................89
8.8 Bar code Scanner replacement ...............................................................................90
8.9 Ca inet & pedestal ..................................................................................................92
8.9.1 Ca inet and pedestal lacquer, touching up ......................................................92
8.9.2 Ca inet & pedestal door replacement .............................................................93
8.9.3 E-lock replacement..........................................................................................94
9 Changing the CWT Compact software and firmware ......................................................97
10 Keyword index ...............................................................................................................98

Page 6 CWT Compact Touch Installation and Maintenanace Manual Issue 13
1 PPROV LS
PCI Data Security Standard (PCI DSS), Level 1.
A set of comprehensive requirements for enhancing payment account data
security. Developed y the founding payment rands of the PCI Security
Standards Council, including American Express, Discover Financial Services,
JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help
facilitate the road adoption of consistent data security measures on a glo al
asis. This is a multifaceted security standard that includes requirements for
security management, policies, procedures, network architecture, software
design and other critical protective measures. This comprehensive standard is
intended to help organizations proactively protect customer account data.
EN 12414 - Vehicle arking control equi ment – Pay and dis lay
ticket machines – Technical and functional requirements.
Cale has the IP 33 approved
EN 14450 - Secure storage units. Requirements, classification and
methods of test for resistance to burglary.
Secure safe ca inets. The CWT Compact is tested according to this standard
with very good result ut a pay and display terminal cannot e certified to this
standard due to the requirements of the standard. Test documentation is
availa le from Cale Access.
FCC art 15 (2006) Sub art B, class B
ADA, DDA and Article 11
CE

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 7
2 INTRODUCTION
In this Chapter:
• A out this Manual
• Availa le formats
• List of major changes
• Target audience
• Structure of this ook
• References
• Terminology
2.1 bout this Manual
This Manual descri e the Installation and Maintenance of your CWT Compact
terminal, model CWTC Touch.
All availa le functions are descri ed in the manual without specifically mentioning
which functions are implemented as standard and which of them that is optional.
Some of the figures show optional items.
2.2 vailable formats
The hand ook is availa le in the following formats:
• Ado e Acro at Reader (PDF)
• We Help (HTML)
• We Help with viewer for Windows (.EXE)
Cale distri utors can download them from the Partner Area of our we site
www.calegroup.se. We recommend that you visit the we site regularly to ensure
that you have the latest version of the hand ook.
Keep previous issues of the manual ecause Cale Access cannot guarantee that
new issues will include information on older versions of the CWT Compact
products.

Page 8 CWT Compact Touch Installation and Maintenanace Manual Issue 13
2.3 List of major changes
The list elow contains major changes since the last released versions.
Area Page Change Issue
Redesign of the
complete
document
12
Functional
description
Printer system Added new printer shelf for GeBe
printer. In this manual, the shelf is
referred to as version 2. The existing
shelf is referred to as version 1.
11
Bar Code
Scanner added
Bar code Scanner in
Product description
Bar code Scanner in
Preventive
maintenance
Bar code Scanner
replacement in
Corrective maintenance
12
Split manual per
model
13
2.4 Target audience
This manual is intended primarily for personnel who plan and carry out the
installation and maintenance of the CWT Compact terminals in the field.
This document is focused on the CWT Compact Touch model referred as CWTC
Touch.
2.5 Structure of this book
The structure of this document is outlined elow.
• Introduction gives an introduction to this document itself, as well as to Cale
We Office in terms of a system overview and general functions.
• Safety descri es the risks when working with the terminal
• Product presentation descri es the product and its use
• Installation descri es how to est install the terminal
• Operation descri es how to operate the terminal on a daily ase
• Preventive maintenance descri es the maintenance you can do to keep the
terminal working fault free
• Corrective Maintenance descri es how to fix pro lems.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 9
• changing the CWT Compact software and firmware descri e the process of
upgrading the terminal to the latest software
2.6 References
1. CWT Software Configuration Hand ook (0400-T0232). This document also
descri es the service menu AVR and program updating procedures,
information that may e required during installation and maintenance.
2. Exploded view drawings for each model
3. CWT User Interface Design Hand ook
4. CWT 104 & Compact Installation & Maintenance
5. User guide CCC
6. CWTC OS Update for CPU oard version 0501-E0150.docx
7. Mounting of Top Hat
2.7 Terminology
Term Meaning
AVR The AVR is an 8- it RISC single chip micro controller. The AVR uses on-
chip flash memory for program storage. See more a out AVR updates in
the CWT Software Configuration Hand ook.
CWO 2/
CWO
Cale We Office 2, an internet ased ack office system from Cale Access
CWT Common term for all Cale We Terminal models (CWT 2110, CWT 2115,
CWT 2120, CWT Compact Classic, CWT 104, CWT 104 S, CWT Compact
all models).
CWTC
Touch
A CWT Compact terminal with a touch screen display and wake up utton
ESD Electro Static Discharge
Firmware Firmware is a computer program that is em edded in a hardware device,
for example a micro controller. Firmware is somewhere etween hardware
and software. Like software, it is a computer program which is executed y
a computer. But it is also an intimate and vital part of a piece of hardware,
and has little meaning outside of that particular hardware.
GPRS General Packet Radio Service is a mo ile data service availa le to users
of GSM (see elow) mo ile phones and modems. GPRS is packet-
switched meaning that multiple users share the same transmission
channel, only transmitting when they have data to send. Thus the total
availa le andwidth can e immediately dedicated to users who are
actually sending at any given moment, providing higher utilization where
users only send or receive data intermittently. Usually, GPRS data are
illed per kilo ytes of information transferred.

Page 10 CWT Compact Touch Installation and Maintenanace Manual Issue 13
GSM The Glo al System for Mo ile communications is the most popular
standard for mo ile phones in the world. It includes packet data
capa ilities y means of GPRS (see a ove).
LAN Local Area Network
Magstripe Short for Magnetic stripe
PCB Printed Circuit Board – A thin oard with electrical wires "printed" onto the
oard, connecting the central processor to other components on the oard.
Some examples of PCBs include mother oards, RAM chips, and network
interface cards.
RFID Radio Frequency Identification – An automatic identification method,
relying on storing and remotely retrieving data using devices called RFID
tags or transponders. An RFID tag is an o ject that can e applied to or
incorporated into a product, animal, or person for the purpose of
identification using radio waves. Most RFID tags contain at least two parts.
One is an integrated circuit for storing and processing information,
modulating and demodulating an RF signal. The second is an antenna for
receiving and transmitting the signal.
Residual-
current
device
(RCD)
Also known as a ground fault circuit interrupter (GFCI), ground fault
interrupter (GFI) or an appliance leakage current interrupter (ALCI). In
Australia, they are sometimes known as "safety switches". The device
disconnects a circuit whenever it detects that the electric current is not
alanced etween the live and the neutral conductors. Such an im alance
is sometimes caused y current leakage through the ody of a person who
is grounded and accidentally touching the energized part of the circuit.
TFT TFT-LCD (Thin Film Transistor-
Liquid Crystal Display) is a variant of Liquid
Crystal Display (LCD) which uses Thin-Film Transistor (TFT) technology to
improve image quality. TFT LCD is one type of active matrix
LCD, though it
is usually synonymous with LCD.
Wi-Fi Short for Wireless Fidelity, a wireless technology rand owned y the Wi-
Fi
Alliance intended to improve the interopera ility of wireless local area
network products ased on the IEEE 802.11 standards.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 11
3 S FETY
This manual uses the la els listed elow to indicate specific type of risks that you
will encounter during certain procedures:
Danger:
Danger means that an accident may occur if the safety precautions are not
followed. This type of accident is likely to be fatal to human beings.
Warning:
Warning means that an accident may occur if the safety precautions are not
followed. This type of accident may be fatal or cause severe injuries to human
beings or may create essential damage to the product.
Caution:
an accident could occur if safety instructions are not followed. This type of
accident may cause injury to people or may create damage to the product.
Caution:
E D-sensitive component. Follow procedures for E D protection. ee section
E D protection.
In this Chapter:
• High voltage
• Batteries
• LCD display
• Heavy lifting
• Risk of tipping
• ESD protection
3.1 High voltage
Danger:
Contact with live components of equipment powered by high-voltage current can
be life-threatening. Also, bear in mind that moist components may conduct
electricity although they possess insulating properties when dry.

Page 12 CWT Compact Touch Installation and Maintenanace Manual Issue 13
Some parts inside the terminal’s pedestal and in the heating system inside the
ca inet are live with hazardous voltage even when the terminal is switched OFF.
Before working on components that conduct high-voltage electricity:
Turn OFF the power supply. Unscrew or switch OFF the fuse if there is one.
Make sure that the equipment is not exposed to moisture while you are working.
Follow all applica le local worker safety regulations.
3.2 Batteries
In this Chapter:
• Back-Up attery holder on CPU oard
• Short-circuit risk
• Caustic acid
• Risk of explosion
3.2.1 Back-Up battery holder on CPU board
The CPU oard contains a lithium attery ( utton cell CR2032, 3 V, 210 mAh, 20
mm diameter) to keep the terminal's memory alive on power down.
Caution:
It is very important that the battery is of an approved brand (Duracell, Eveready,
Panasonic, Ray-O-Vac, anyo, Varta, Toshiba, eiko or another major battery
manufacturer).
The attery must e replaced at least every 5 years. See Batteries for a
description how est to replace the attery.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 13
3.2.2 Short-circuit risk
Warning:
Although the battery voltage is relatively low, there is a risk of personal injury
(such as burns) if the battery poles are short-circuited. Make sure you do not
short-circuit the battery when using tools and other metal objects.
When working with equipment connected to the power supply:
• Remove rings, necklaces, watches, key rings with chains, etc.
• Always use insulated tools.
• Follow all applica le local worker safety regulations.
3.2.3 Caustic acid
Only atteries that are not maintenance-free need to e checked regularly.
Warning
The sulphuric acid used in lead batteries is caustic. Always wear eye protection
when checking the battery acid level and refilling with water. If you get acid in
Figure 1, Backup Battery case

Page 14 CWT Compact Touch Installation and Maintenanace Manual Issue 13
your eyes, flush them immediately with water. There should possibilities for
flushing eyes available on facilities where the battery is charged. If you get acid
on your skin, wash immediately with soap and water.
Handle the attery with care during transportation and installation.
Follow all applica le local worker safety regulations.
3.2.4 Risk of explosion
Warning:
Battery charging develops hydrogen gas that is highly explosive and
inflammable. The charging area must therefore be well ventilated. Besides
hydrogen gas, an acid fog is also developed.
An explosion may also occur within a few seconds if the attery poles are short
circuited y a metal o ject such as a wrench and sulphuric acid will then e
spread around.
Fire extinguishers must e accessi le and clearly marked. You must not smoke,
weld, cut, or use an open flame in the charging area. The charger must e OFF
oth when you connect and when you disconnect the attery.
Follow all applica le local worker safety regulations.
3.2.5 Disposal
Lead acid atteries should e disposed of according to the manufacturer's
instructions.
Old atteries must e discharged according your countries policies and laws.
3.3 LCD display
Warning:
The liquid inside the CWT LCD display is a hazardous substance.
If the display panel is damaged and the liquid crystal su stance leaks out, e
sure not to get any in your mouth. If the su stance comes into contact with your
skin or clothes thoroughly and promptly wash it off using soap and water.
See Display Module replacement for a description how to replace the display unit

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 15
3.4 Heavy lifting
Warning:
When lifting equipment that weighs more than 20 kg, always use a hoist, or let
two or more people lift it. There is a major risk of back injury or sprain.
The weight of the terminal depends on the configuration.
Follow all applica le local worker safety regulations.
3.5 Risk of tipping
Warning:
Before the terminal is fixed with screws to the floor or ground, there is a risk that
it may tip, especially if you open the doors.
The top cabinet can tip forward if it is not fixed to the pedestal.
3.6 ESD protection
3.6.1 What is ESD?
ESD is an a reviation for Electro Static Discharge.
Electrical charges are uild up when materials are ru ed or separated –
e.g. when you walk across a carpet or get out of your car. The charge,
which may e several thousand volts, can then e transferred to other
o jects if they get close enough.
Caution:
Handling ordinary plastic causes a charge to build up.
Most modern integrated circuits are extremely sensitive to ESD. The component
either ceases functioning altogether, causing the equipment to stop working, or
suffers damage that makes it extremely suscepti le to further injury. This can
eventually result in intermittent faults that are extremely difficult to locate.
Caution:
Never expose E D-sensitive components to shocks of static electricity.

Page 16 CWT Compact Touch Installation and Maintenanace Manual Issue 13
3.6.2 voiding ESD damage
Rule num er 1: Prevent charge uild-up!
Plastic packaging and other large plastic o jects can transfer charges to
conductive o jects, which can then damage components. Except for special anti-
static plastic, all plastic must e kept away from unconnected printed circuit
oard assem lies.
Rule num er 2: If you need to work with electronic components or modules,
connect yourself through a wrist and to a grounded part inside the terminal.
Avoid touching connector pins/poles and components on printed circuit oard
assem lies.
Ensure that all components containing electronic parts are always stored in an
ESD protection ag when handled outside the terminal.
Remem er that the ags’ insulating properties gradually wears out. lways use
a new bag.
The following ESD protection accessories can e ordered from Cale Access AB.
0401-E0360 Wrist and (for connection to the ticket terminal ca inet)
0040-07012 ESD ag, small (fits print head and coin verifier, etc.)
0040-07013 ESD ag, large (fits CPU oard etc.)

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 17
4 PRODUCT DESCRIPTION
The CWTC Touch system is equipped with a touch ena led 800x480 pixels
colour display with adjustable luminescence. The CWTC Touch features a green
wake up utton.
All uttons required for the user interaction are part of the user interface design
presented in the display. Even a full alpha-numeric key oard can, for instance,
e presented in the display.
In this chapter:
• Means of payment
• Touch ena led Colour display
• Data communication
• Bar code Scanner
• Print system
• Mechanical design
• Power supply
Figure 2, CWTC
Touch

Page 18 CWT Compact Touch Installation and Maintenanace Manual Issue 13
• The service menu
• Administrative tools
• CWT Compact interconnections
• CPU oard version 0501-E0150 Rev H
• Terminal measurements
4.1 Means of payment
The CWT Compact terminals support different means of payment and a num er
of payment applications.
4.1.1 Payment applications
Currently the CWT Compact offers:
1. pre-payment, that is, the user pays in advance and receives a ticket
A special pre-payment application is Code Payment which requires that the
user enters a code or num er, for instance a license plate num er. The user
pays at the terminal using an availa le payment option.
2. Post-payment, that is, the user pays afterwards for the time used and
receives a ticket depending on the configuration.
The user checks in on the terminal on arrival with her credit or fleet card and
and checks out and pays when she leaves. All steps of this process can e
followed in the CWO Post Payment menu. The feature is licensed.
4.1.2 Payment methods
The card and coin payment systems work independently of each other. Should
one payment unit e out of order for some reason, the other payment unit will
remain opera le. A message in the display informs the customer a out availa le
payment methods.
4.1.2.1 Cards
CWT Compact terminals offer the possi ility to pay with credit/de it magnetic
stripe cards, smart cards (chip cards), contact less cards, and hy rid cards using
various card reader configurations.
The standard card reader in CWT Compact is a hy rid reader capa le of reading
all track-2 ISO payment magstripe cards (common credit/de it cards) and ISO
smart cards (chip cards). The reader requires manual card insertion and
retraction of the card which ena les the customer to remove the card if the
terminal or transaction fails. It is also possi le to install card reader solutions to
e used with certain chip card applications, such as EMV2. The reader
automatically detects if an inserted card is a magnetic card or a chip only card
and the card functions are adapted accordingly.

Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 19
To verify that a card is valid, the card num er is evaluated according to
prescri ed rules efore eing checked against a lacklist containing non-valid
card num ers.
4.1.2.2 Coins
The CWT Compact supports coin payment. The terminal uses various techniques
for rejecting and disposing of foreign o jects and not accepted coins. The coins
used for payment are collected in a coin ox that needs to e emptied or
replaced on site.
Cash collection system
Cale Access AB provides a complete system for secure collection and transport
of coins. With this system, the coins will never e displayed at any stage of the
collection process. Contact Cale Access or your local Cale representative for
more information. An alternative source of information on this matter is
www.calegroup.se.
4.1.3 Coin system
The coin system consists of the coin unit in the ca inet and the vault with its coin
ox in the pedestal.

Page 20 CWT Compact Touch Installation and Maintenanace Manual Issue 13
The coin unit is designed as a module that is fitted at the ack of the ca inet door
y means of two key holes. The module is secured with two screws that only
need to e loosened slightly when the module is to e removed.
4.1.3.1 nti-pin module
The function of the anti-pin module is to prevent external manipulation of the coin
system. The figures elow illustrate the function principles of the anti-pin module.
The mechanism is seen from a ove.
The anti-pin module has a pair of metal-detector coils just inside the coin slot
opening. A it further in there is a arrier plate that usually covers the coin slot.
The arrier plate is pulled into closed position y a tension spring.