Allworx Allworx 10x User manual

10x
Service and
Troubleshooting
Guide
InSciTek Microsystems
635 Cross Keys Park
Fairport, NY 14450
585-421-3850

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Information in this document is subject to change without notice.
2002 InSciTek Microsystems, Inc.
Reproduction in any manner whatsoever without the written permission of InSciTek
Microsystems, Inc.is strictly forbidden.
Trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. InSciTek Microsystems, Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.
March 2003 032603 Doc No. 5000130
Client Release 3.0.0.3
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Table of Contents
1Safety Instructions 1
1.1 Electrical...................................................................................................................1
1.2 Electrostatic Discharge.............................................................................................1
2Packaging 3
3System Description 5
3.1 System Features........................................................................................................5
3.2 Front and Rear Panel Descriptions ...........................................................................7
3.3 Technical Support.....................................................................................................8
4Installation and Set Up 9
4.1 Table Top or Shelf Placement ..................................................................................9
4.2 Rack Mount Installation ...........................................................................................9
4.3 Wall Mount Installation............................................................................................9
4.4 Power Connection.....................................................................................................10
4.5 Telephony Connections ............................................................................................11
4.5.1 Connecting Analog Telephone Extensions........................................................11
4.5.2 Connecting SIP Telephone Extensions..............................................................11
4.6 Data Network Installation.........................................................................................12
4.6.1 Local Area Network (LAN) Connection ...........................................................13
4.6.2 Wide Area Network (WAN) Broadband Connection........................................13
4.7 Accessories Installation ............................................................................................13
4.7.1 Adding a Fax Machine.......................................................................................13
4.7.2 Connecting Music and Paging ...........................................................................13
5Preventive Maintenance 15
5.1 Exterior Cleaning......................................................................................................15
5.2 Telephony Surge Protection .....................................................................................15
6Troubleshooting 17
6.1 Start-up Failure.........................................................................................................17
6.2 Power Failure............................................................................................................20
6.3 Disk Drive Failure ....................................................................................................21
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7Component Removal and Replacement 23
7.1 Top Cover Removal and Replacement.....................................................................23
7.2 Mirrored Disk Drive Field Installation.....................................................................24
7.3 Disk Drive Removal and Replacement ....................................................................26
7.4 Power Supply Removal and Replacement................................................................28
7.5 Motherboard Removal and Replacement .................................................................29
8Data Back-up and Recovery Procedures 33
8.1 Data Recovery for Mirrored Disk Systems ..............................................................33
8.2 Data Recovery Procedure for Single Disk Drive Systems .......................................36
Appendixes
A. System Specifications 43
B. Replacement Parts List 45
C. Factory Default Settings 47
D. Warranty 49
E. Allworx Office Configuration Example 51
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List of Figures
Figure 3-1 −Allworx Server Rear and Front Panel Views 7
Figure 4-1 – Rack Mount Bracket Installation 10
Figure 4-2 – Wall Mount Bracket Installation 10
Figure 4-3 – Earth Connection and Voltage Selection 10
Figure 6-1 – Safe Mode Administration Screen 18
Figure 6-2 – System Events Log 19
Figure 6-3 – Mother Board Power Indicators 21
Figure 8-1 – System Reset Dialog Box 33
Figure 8-2 – Initial Safe Mode Window 35
Figure 8-3 – Safe Mode Window after Disk Mounting 36
Figure 8-4 –Safe Mode Window after Disk Mounting 38
Figure 8-5 –Command Prompt Window 39
Figure 8-6 –Restore Status Information 40
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1 Safety Instructions
1.1 Electrical
 To avoid damaging the Allworx server or associated system components, be sure the
voltage switch on the rear of the unit is set to the appropriate setting for your location.
The unit is shipped in the United States with the switch set to 115 VAC.
 Before working inside the Allworx server, unplug the unit to help prevent electrical shock
or system damage.
 To help prevent electrical shock, the separate protective earthing terminal located next to
the power receptacle on the rear panel must be permanently connected to earth using 18
AWG wire or larger. The power cable is also equipped with a three-pronged plug to help
ensure proper grounding. Do not use adapter plugs or remove the grounding prong from
the cable. If an extension cord is required, use a three-wire cable with properly grounded
plugs.
 To reduce the risk of fire, use only 26 AWG or larger UL listed or CSA certified
telecommunications line cord.
 To help protect the Allworx system from sudden, transient increases and decreases in
voltage, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
 Be sure nothing rests on or interferes with the system’s power cables and that the cables
are not located where they can be stepped on or tripped over.
 Do not spill food or liquids on the Allworx server. If the server gets wet refer to
Preventive Maintenance cleaning instructions in Chapter 4.
 Do not push any objects into the openings of the server. Doing so can damage the unit or
cause electrical shock.
 Keep the Allworx server away from heat sources such as radiators. Do not block the
cooling fan opening on the rear panel.
1.2 Electrostatic Discharge
Static electricity can harm the components inside the Allworx server. To prevent static damage,
discharge electricity from your body before you touch any of the unit’s electronic components.
You can do this by touching an unpainted metal surface on the unit’s chassis, such as the rear
panel.
As you continue to work inside the unit, periodically touch an unpainted metal surface to remove
any static charge your body may have accumulated.
You can also take the following precautions to prevent damage from electrostatic discharge:
 When unpacking a static-sensitive component, do not remove the component from its
anti-static packing material until you are ready to install the component. Be sure to
discharge static electricity from your body just before unwrapping the component.
Continued on next page.
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 When transporting a static-sensitive component, first place it an anti-static container or
packaging.
 Handle all sensitive components in a static-safe area. If possible, use anti-static floor
pads, straps and workbench pads.
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2 Packaging
NOTE: Save all shipping and packaging materials. Verify all items against the parts
list. If any items are missing, contact your distributor or InSciTek Microsystems
customer support.
Packaging Components
Quantity Item Part Number
1 Shipping Container 4410100
2 Foam End Caps 4430100
1 Protective Plastic Bag 4420100
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3 System Description
The Allworx system replaces several separate pieces of hardware with one to improve phone
system and data network reliability – and simplifies their administration. Allworx integrates
phone system, PC network, Internet access, faxing, data storage, and data backup functionality.
The system reduces the number of IT equipment purchases and vendors required to keep your
business up and running. It operates within the facility, and optionally connects to a set of
centrally hosted Internet services.
The fully integrated solution also adds the following key capabilities:
 PBX telephony with auto attendant and digital voice mail
 Unified messaging of email, voicemail and fax
 WAN access (DSL and cable modem) with firewall/NAT and internal LAN support
 Internal and external web server, email server, and file server
 Group collaboration services
3.1 System Features
The Allworx server comprises the following major systems:
System Description Key Components
Network Supports LAN services to enable
file sharing and web-site hosting.
 Windows file server
 Intranet web server
 External web server
 Email server (SMTP and
POP3)
 Domain server with DNS
Domain Server/Cache
 Local area network (4 RJ-45
10/100 Base T ports)
 Wide Area Network access (1
RJ-45 10/100 Base T port)
 Mirrored disk option
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Telephone Fully featured PBX capabilities.  Call control functions
 3-way conferencing
 Call hunt groups
 Auto-attendant
 SIP (Voice over IP) and
analog telephone set
compatibility
 Voicemail
 Caller ID (Name and number)
 Distinctive ringing
 Music on hold
 Overhead paging
 Intercom support
 Call detail reports
 Fax machine support
 Power fail analog phone
 6 RJ-11 Universal telephony
ports (loop start or ground
start option)
 9 RJ-11 Central office trunk
lines (3 dedicated FXO, 6
FXS)
Secured Internet
Access
Industry standard firewall
provides secured connectivity
 WAN access (DSL, Cable
Modem, T1 via channel bank
 Stateful Pack Inspection (SPI)
security
 Connection sharing using
NAT
Group Productivity
Tools
Teaming and organizational
productivity tools and
applications
 Calendaring
 Scheduling
 Personalized reminders
 Administrative controls
 Universal messaging
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3.2 Front and Rear Panel Descriptions
Figure 3-1 provides an illustration of the Allworx exterior components and connections.
3
9
Front Panel
Rear Panel
11
10
12 13 14 158
76
451 2
Figure 3-1 −Allworx Server Rear and Front Panel Views
Front and Rear Panel Feature Descriptions
1 Exhaust fan cover
2 Power cord connector
3 Voltage selection switch
4 Permanent protective earthing connection
5 Air intake and exhaust vents
6 Power switch
7 Front panel LEDs.
Power — Indicates system start up activity
Drive — Indicates drive activity
Alert — Indicates 1) drive or other system fault condition, 2) system has
booted in Safe Mode.
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8 RJ-45 10/100 Base T switched Local Area Network Ethernet ports. Accommodates
up to 40 Standard Internet Protocol (SIP) digital telephones and local PCs through a
LAN hub or switch. Each port contains two LEDs as follows:
Green — Steady green indicates connectivity is established. Blinking
indicates transmission activity.
Amber — On indicates 100 MB bandwidth, off indicates 10 MB bandwidth.
9 Safe Mode Reset Button
10 RJ-45 10/100 Base T Wide Area Network port. Each port contains two LEDs as
follows:
Green — Steady green indicates connectivity is established. Blinking
indicates transmission activity.
Amber — On indicates 100 MB bandwidth, off indicates 10 MB bandwidth.
11 RJ-11 Power Fail analog phone connector that connects to FXO RJ-11 port #1 during
power failure
12 RJ-11 dedicated loop-start FXO ports for central office connection (Ports 1-3)
13 RJ-11 loop-start FXO for central office connection or FXS universal telephone auto-
sensing ports for analog extension connection (Ports 4-9)
14 RJ-11 FXS ports for analog or fax extension (Ports 10-16)
15 3.5 mm audio mini jacks for music-on-hold and overhead paging
3.3 Technical Support
Contact the Allworx service advisor at 1-866-Allworx (1-866-255-9679) for technical assistance.
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4 Installation and Set Up
Remove all parts from the shipping container.
NOTE: Save all shipping and packaging materials. Verify all items against the parts
list. If any items are missing, contact your distributor or InSciTek Microsystems
customer support.
4.1 Table Top or Shelf Placement
Install the four rubber feet on the bottom of the Allworx server. Remove the paper
backing from each rubber foot. Place one foot on the circle at each corner on the bottom
of the chassis.
4.2 Rack Mount Installation
Install the mounting brackets on each side of the server chassis using the four 8-32 flat
head screws.
Place the brackets so that the smaller ears extend away from the front of the unit to
accommodate installation into the rack (Figure 4-1).
Proceed to the Power Connection instructions below and perform the steps appropriate for
your installation before placing the system into the rack.
Install the server into the rack using appropriate hardware.
4.3 Wall Mount Installation
NOTES: Be sure there is enough clearance between the server’s front and rear
panels and any walls or other equipment to allow power, network and telephony
connections.
Install the mounting brackets on each side of the server chassis using the four 8-32 flat
head screws.
Place the brackets so that the smaller ears are facing the bottom of the unit (Figure 4-2).
Secure the unit to the wall using appropriate hardware.
WARNING: The Allworx server must be securely mounted to the wall to avoid
equipment damage or personal injury. Be sure to use suitable mounting hardware
and anchors for the wall material. A minimum hardware size of #8 is highly
recommended.
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Figure 4-1 – Rack Mount Bracket
Installation
Figure 4-2 – Wall Mount Bracket
Installation
4.4 Power Connection
WARNING: Failure to follow the steps below may result in equipment damage,
personal injury, and void the product warranty.
Permanently connect the unit to earth using the protective earthing screw located next to
the power receptacle on the rear panel (Figure 4).
Voltage setting switch Protective earthing screw
Figure 4-3 – Earth Connection and Voltage Selection
Be sure the voltage switch on the rear of the unit is set to the appropriate setting for your
location. The unit is shipped in the United States with the switch set to 115 VAC (Figure
4).
Insert the female end of the power cord into the receptacle on the rear of the unit.
Connect the other end to the power source. The Allworx server will automatically begin
to power up.
As the Allworx server progress through the power up sequence, the front panel lights will
respond as follows (Figure 4-3):
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Power Flickers as the power up sequence progresses.
Lights steady green when the unit is ready.
Drive Flickers as the power up sequence progresses.
Alert Lights orange momentarily when the unit
initially powers on, then turns off immediately.
4.5 Telephony Connections
Connect the RJ-11 cables from your telephone service provider’s central office to the
Outside Lines ports on the front panel starting with port number 1.
CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL listed or CSA
certified telecommunications line cord.
NOTES: A maximum of 9 central office lines can be connected to the Allworx server
using the standard loop-start or optional ground-start service.
If you expect to have central office lines directly connected to specific internal
extensions, begin making central office the connections at port 16 and work towards
port 4 to maintain the option of using ports 4-9 as either internal extensions or
central office lines.
Connect an analog telephone device to the Power Fail port on the front panel.
NOTE: This connection provides telephone service in the event the Allworx server
loses power or fails.
4.5.1 Connecting Analog Telephone Extensions
Connect the RJ-11 cables from each analog telephone to the Inside Phone Extensions
ports on the front panel using the first available port beginning with port 4.
4.5.2 Connecting SIP Telephone Extensions
Connect the RJ-45 cables for each IP telephone to the Office Network ports on the front
panel.
NOTE: Although the Office Network ports are labeled 1-4, connections can made be
to any available port in any order.
If you have more IP telephones than can be accommodated by the available ports, you
will need to use a switch or hub to concentrate the connections to the server. Appendix G
shows an example of an Allworx office network configuration.
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4.6 Data Network Installation
Before connecting the data network to the Allworx server, some pre-planning is required.
Consider the following network configuration guidelines:
DHCP Server The Allworx server includes a LAN-side DHCP server that is enabled
by default. If the Allworx server is being connected to another local
area network, one of the DHCP servers needs to disabled.
If IP telephones are being installed, refer to the Allworx System
Administrator’s Guide for more complete information on IP telephone
and DHCP server configuration.
Firewall
Configuration
The Allworx server includes an enterprise class firewall. If the
Allworx WAN is being connected directly to the Internet, be sure to
select one of the NAT firewall options before making the physical
connection. Refer to the System Administrator’s Guide for this and
other firewall configuration options.
Domain
Name Server
If a local domain name server is available on a LAN, use that IP
address when configuring the Allworx server. Otherwise, contact your
Internet Service Provider for the proper IP address.
If the Allworx server will be used as a public host:
• Be sure there is a direct connection from the Allworx WAN to the
Internet.
• Be sure to update your domain name registrar name server record
with the Allworx public server address.
• Be sure your Internet Service Provider assigns a static IP address.
Do not use dynamic addressing.
Mail Server You must decide whether inbound email will be routed through the
Allworx server. If the Allworx server is to be the primary inbound
mail server, be sure there is a connection from the Allworx WAN to
the Internet.
If using an external mail server to support the Allworx All-in-One™
unified messaging, you must add an account to the email client to
download POP3 email from the Allworx server (Refer to the Allworx
System Administrator’s Guide).
For outbound mail, the Allworx server can be the SMTP server if it is
on a LAN and the WAN is connected to the Internet.
Internet Web
Server
Be sure to connect the Allworx WAN to the Internet. Additional
guidelines for web server configuration can be found in the Allworx
System Administrator’s Guide.
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NOTE: Cross-over cables are not required in the following sections. The Allworx
Office Network ports provide automatic cross-over.
4.6.1 Local Area Network (LAN) Connection
Connect the RJ-45 cables for the PC network to the Office Network ports on the front
panel (Figure 5). The green LED will come on indicating end-to-end connectivity,
and flicker indicating transmission activity. The amber LED indicates port speed:
On = 100MB/S, Off = 10MB/S.
NOTE: Although the Office Network ports are labeled 1-4, connections can made be
to any available port in any order.
4.6.2 Wide Area Network (WAN) Broadband Connection
Connect a cable from your broadband service modem to the WAN port on the front
panel (Figure 5). The green LED will come on indicating end-to-end connectivity,
and flicker indicating transmission activity. The amber LED indicates port speed:
On = 100MB/S, Off = 10MB/S.
NOTE: The WAN port may also be used to connect one Allworx server to another
through a LAN.
4.7 Accessories Installation
4.7.1 Adding a Fax Machine
Connect the RJ-11 cable from your fax machine to the first available FXS RJ-11 analog
port on the front panel. Refer to the Allworx System Administrator’s Guide to complete
the setup and configuration.
4.7.2 Connecting Music and Paging
4.7.2.1 Music-on-Hold
Connect the output from your music system to the Allworx server using the Line-in
Audio Adapter Cable provided with your Allworx system. Insert the male cable end
into the audio connector labeled “In” on the front panel (Figure 1).
4.7.2.2 Paging
Connect the Allworx server to the input of your paging system using the audio
connector labeled “Out” on the Allworx front panel (Figure 3-1).
The Allworx server is now ready for user set up. Proceed to the Allworx System Administrator’s
Guide.
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