Allworx Allworx 10x Installation instructions

The Allworx 10x is convergence technology designed for businesses of up to
100 users per site. The 10x integrates a sophisticated VoIP phone system, a
robust data network, and powerful advanced features to increase productivity.
Allworx®10x
Product Specifications
P/N: 8520005.5
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Allworx is a state-of-the-art communication system that integrates a sophisticated phone
system, a robust data network, and software tools — all working together to increase
employee productivity and business revenues. Designed for companies of up to 100 users
per site, Allworx improves communications while simultaneously reducing costs.
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 2
6
• All administrative functions (system, setup,
diagnostics) are accessible via browser-based
interface.
• Setup and management of entire system done
via single interface: phones, networks, servers,
users, maintenance and reports.
• Moves, Adds and Changes are implemented via
easy and intuitive interface.
• Allworx software upgrades are quick and easy.
• Includes on-line, easy-to-follow installation
steps.
• Fully controlled restore and backup functionality
with Allworx OfficeSafe™.
• Remote VPN Administrative access.
• Central management of company/employee
settings.
• Spam blocker setup by Admin to select from
free or pay-per-use spam block list services.3
• Software key enabling of features and options.
• Online help functions built in.
• View and manage email queue.
• Flexible call routing:
– Select routes to other sites, or route calls
directly to the least-cost long distance
provider
– Create virtual extensions for remote users
– Create virtual organizations.
Allworx system administration
The Allworx 10x — a powerful and flexible convergence technology device — has an
intuitive and easy-to-use user interface. Every Allworx 10x comes standard with software
that makes even the most complex system administration tasks easy to do.
Technical specifications
1. Sold as an option.
2. Contact Allworx or your authorized reseller for a list of Allworx-certified ITSPs;
fees may apply.
3. Third-party products may be purchased separately or as part of a package.
4. Requires Allworx VoIP phone.
5. Available Q2 2007.
6. Non-Allworx VoIP phones will work, but may need additional equipment
(i.e. firewall, ATA device).
7. Contact Allworx or your authorized reseller for a list of compatible phones.
8. Internet access requires a compatible Internet Service Provider, fees may apply.
9. Allworx is compatible with any email application that supports POP3 and SMTP.
10. Third-party SIP gateway or Channel Bank for T1 connection sold as an option.
Footnotes
Communication systems designed exclusively for small business
• Full PBX & Key System
• Remote User
• Site-to-Site Access
• Unified Messaging
• Voice Over Internet
Advanced featuresNetwork server
• Automated Back-up
• Email/ Web Server
• Internet Security
• LAN Network
• WAN Access
• Call Assistant™
• Call Queuing™
• Group Calendaring
• Internet Call Access™
• VPN
Phone system
Industry compatibility
• Fully supports selected VoIP phones, including
Cisco (7960, 7940, 7912 and 7905), Grand Stream
(SIP-based) and others.3, 7
• Compatible with WiFi VoIP phones including
Hitachi (5000), UTStarComm (F1000) and others.3, 7
• Compatible with softphones, including Instant
Expressa, EyeP Media and xTen.3
• Supports G711 and G729 endpoint connections.
• Compatible with ITSPs (Internet Telephony
Service Providers).2
• Supports SIP 2.0 (Session Initiation Protocol).
• Compatible with any POP3 email client.
Security
• Outbound call control with PIN codes and
system-wide blocking.
• Password protection at both user and
administration levels.
• Call detail reporting of all phone system activity
with easy export to Microsoft Excel or any
standard spreadsheet program for further analysis.
• System backup and restore — automatically saves
configuration attributes, voicemail and email
messages.
Phone system features continued from page 3
High end calling features
• Each IP phone on the network can support its own 3-way conference call.
• Programmable dialing plans route your calls to the lowest cost long distance provider.
• Broadcast message capability — internal or external distribution lists.
• Call Viewer — Client software to view the handsets, CO lines, parked calls and call queues.
• Powerful call control functions, including:
– Audited outside line access
– Call blocking
– Call forward and transfer
– Call hold
– Call monitors
– Call park and retrieve
– Call pickup
– Call Queueing1, 4
– Call routing
– Call waiting
– Caller ID
– Dial by name or extension; dial from directory
– Distinctive ring
– Do not disturb
– External call diversion
– Flexible numbering plan
– Hunt groups
– Internal extension distinctive ring
– Multiple line access
– Operator manager
– Overhead paging3
– Parking orbits
– Prepending digits
– Private lines
– Redial
– Speed dialing
– TAPI support — automatic dialing and
caller ID pop-ups.5
Refer to Allworx System Administration brochure for more information.
Virtual Private
Network (VPN)
Phone Network Advanced
system server features
Supports VoIP
and traditional
phone lines
Use analog and
VoIP phones
PBX or Key
system features
Built-in nine
auto attendants
Email, Web and
file server
Internet access
and SPI firewall
Full PC router
Automated
back-up
Group Calendaring
software
Call Assistant™
live answering
position software
Internet
Call Access™
Call Queuing™
software
Computers, servers
& peripheral devices
IP Phones
Site 1 — New York office
Local
telephone
service
How it works
Internet*
Data
& voice
AIncoming call enters New
York location via phone lines
or VoIP.
BCall is answered internally
via PBX or Key functions, or
routed to remote location.
CCall is routed to remote
user in California according
to user’s presence
management settings.
Remote user (California)
Allworx
9112
phone NAT Firewall
Laptop, printer &
peripheral devices
Data
& voice
* Connect Allworx to an ITSP to save on long distance calls,
and to an ISP for Internet access.2
A
B
C
Site 2 — Australia office
Computers, servers
& peripheral devices
IP Phones Local
telephone
service
D
E
Data
& voice
DCalifornia user transfers call
to office site in Australia,
who then conferences in
additional users (local or
remote).
EThe Allworx 10x handles the
entire process in a manner
transparent to the caller,
and because calls are sent
via the Internet there are no
long distance charges.*

The Allworx 10x is convergence technology designed for businesses of up to
100 users per site. The 10x integrates a sophisticated VoIP phone system, a
robust data network, and powerful advanced features to increase productivity.
Allworx®10x
Product Specifications
P/N: 8520005.5
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Allworx is a state-of-the-art communication system that integrates a sophisticated phone
system, a robust data network, and software tools — all working together to increase
employee productivity and business revenues. Designed for companies of up to 100 users
per site, Allworx improves communications while simultaneously reducing costs.
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 2
6
• All administrative functions (system, setup,
diagnostics) are accessible via browser-based
interface.
• Setup and management of entire system done
via single interface: phones, networks, servers,
users, maintenance and reports.
• Moves, Adds and Changes are implemented via
easy and intuitive interface.
• Allworx software upgrades are quick and easy.
• Includes on-line, easy-to-follow installation
steps.
• Fully controlled restore and backup functionality
with Allworx OfficeSafe™.
• Remote VPN Administrative access.
• Central management of company/employee
settings.
• Spam blocker setup by Admin to select from
free or pay-per-use spam block list services.3
• Software key enabling of features and options.
• Online help functions built in.
• View and manage email queue.
• Flexible call routing:
– Select routes to other sites, or route calls
directly to the least-cost long distance
provider
– Create virtual extensions for remote users
– Create virtual organizations.
Allworx system administration
The Allworx 10x — a powerful and flexible convergence technology device — has an
intuitive and easy-to-use user interface. Every Allworx 10x comes standard with software
that makes even the most complex system administration tasks easy to do.
Technical specifications
1. Sold as an option.
2. Contact Allworx or your authorized reseller for a list of Allworx-certified ITSPs;
fees may apply.
3. Third-party products may be purchased separately or as part of a package.
4. Requires Allworx VoIP phone.
5. Available Q2 2007.
6. Non-Allworx VoIP phones will work, but may need additional equipment
(i.e. firewall, ATA device).
7. Contact Allworx or your authorized reseller for a list of compatible phones.
8. Internet access requires a compatible Internet Service Provider, fees may apply.
9. Allworx is compatible with any email application that supports POP3 and SMTP.
10. Third-party SIP gateway or Channel Bank for T1 connection sold as an option.
Footnotes
Communication systems designed exclusively for small business
• Full PBX & Key System
• Remote User
• Site-to-Site Access
• Unified Messaging
• Voice Over Internet
Advanced featuresNetwork server
• Automated Back-up
• Email/ Web Server
• Internet Security
• LAN Network
• WAN Access
• Call Assistant™
• Call Queuing™
• Group Calendaring
• Internet Call Access™
• VPN
Phone system
Industry compatibility
• Fully supports selected VoIP phones, including
Cisco (7960, 7940, 7912 and 7905), Grand Stream
(SIP-based) and others.3, 7
• Compatible with WiFi VoIP phones including
Hitachi (5000), UTStarComm (F1000) and others.3, 7
• Compatible with softphones, including Instant
Expressa, EyeP Media and xTen.3
• Supports G711 and G729 endpoint connections.
• Compatible with ITSPs (Internet Telephony
Service Providers).2
• Supports SIP 2.0 (Session Initiation Protocol).
• Compatible with any POP3 email client.
Security
• Outbound call control with PIN codes and
system-wide blocking.
• Password protection at both user and
administration levels.
• Call detail reporting of all phone system activity
with easy export to Microsoft Excel or any
standard spreadsheet program for further analysis.
• System backup and restore — automatically saves
configuration attributes, voicemail and email
messages.
Phone system features continued from page 3
High end calling features
• Each IP phone on the network can support its own 3-way conference call.
• Programmable dialing plans route your calls to the lowest cost long distance provider.
• Broadcast message capability — internal or external distribution lists.
• Call Viewer — Client software to view the handsets, CO lines, parked calls and call queues.
• Powerful call control functions, including:
– Audited outside line access
– Call blocking
– Call forward and transfer
– Call hold
– Call monitors
– Call park and retrieve
– Call pickup
– Call Queueing1, 4
– Call routing
– Call waiting
– Caller ID
– Dial by name or extension; dial from directory
– Distinctive ring
– Do not disturb
– External call diversion
– Flexible numbering plan
– Hunt groups
– Internal extension distinctive ring
– Multiple line access
– Operator manager
– Overhead paging3
– Parking orbits
– Prepending digits
– Private lines
– Redial
– Speed dialing
– TAPI support — automatic dialing and
caller ID pop-ups.5
Refer to Allworx System Administration brochure for more information.
Virtual Private
Network (VPN)
Phone Network Advanced
system server features
Supports VoIP
and traditional
phone lines
Use analog and
VoIP phones
PBX or Key
system features
Built-in nine
auto attendants
Email, Web and
file server
Internet access
and SPI firewall
Full PC router
Automated
back-up
Group Calendaring
software
Call Assistant™
live answering
position software
Internet
Call Access™
Call Queuing™
software
Computers, servers
& peripheral devices
IP Phones
Site 1 — New York office
Local
telephone
service
How it works
Internet*
Data
& voice
AIncoming call enters New
York location via phone lines
or VoIP.
BCall is answered internally
via PBX or Key functions, or
routed to remote location.
CCall is routed to remote
user in California according
to user’s presence
management settings.
Remote user (California)
Allworx
9112
phone NAT Firewall
Laptop, printer &
peripheral devices
Data
& voice
* Connect Allworx to an ITSP to save on long distance calls,
and to an ISP for Internet access.2
A
B
C
Site 2 — Australia office
Computers, servers
& peripheral devices
IP Phones Local
telephone
service
D
E
Data
& voice
DCalifornia user transfers call
to office site in Australia,
who then conferences in
additional users (local or
remote).
EThe Allworx 10x handles the
entire process in a manner
transparent to the caller,
and because calls are sent
via the Internet there are no
long distance charges.*

Phone system
Ultimate SPI firewall security, robust WAN access and a Windows-compatible LAN
network with POP3 and SMTP email, file sharing, and Web hosting with support for
HTTP and FTP make the Allworx 10x a powerhouse business server.
Technical specifications
Hardware interfaces
• Four fully switched RJ-45 10/100 Base-T LAN
Ethernet ports.
• One RJ-45 10/100 Base-T WAN port for Internet
connection from DSL, cable modem or T1.8,10
• 3.5mm mini jacks for Overhead Paging 3and
Music On Hold.3
• High capacity hard disk — minimum 80 GB.
• Second 80GB hard disk for data mirroring/
redundancy.
• Uninterruptible Power Source.1
Networking
• Public WAN interface and fully secured LAN
subnet.
• LAN file server — MS Windows compatible via
SMB/CIFS (Server Message Block) protocol.
• Email server — POP3 and SMTP email standards.
• Web server — Intranet and Internet with HTTP and
FTP functionality.
• Built-in company Internet and Intranet site.
• DHCP (Dynamic Host Configuration Protocol) server
to LAN.
• DHCP client support on WAN.
• Fully integrated DNS (Domain Name Server).
• TCP/IP routing support between LAN/WAN.
• PPPoE (Point-to-Point Protocol over Ethernet)
capability.
• Supports classful and classless routing.
Full router and firewall
• SPI (Stateful Packet Inspection) firewall security.
• NAT (Network Address Translation) mode.
• Network port forwarding capability.
• Ethernet-based WAN access direct from DSL or
cable modem.
• Static IP, DHCP client, or PPPoE support on WAN.
• DMZ (Demilitarized Zone) mode to protect
WAN interface.
• SIP Proxy registration services provided
through Allworx server.
• System administration software allows you to set
routing tables.
• Standard data router capability.
Remote office and multi-site
• Allworx phones work automatically as
remote phones.
• Connect up to 100 Allworx systems for multi-site
calling.
• Remote office analog phone capability (compatible
with AudioCodes and Cisco ATAs).3
Size and weight
• 3.5" H (9 cm) x 17.5" W (44.5 cm) x 15" D (38.1 cm).
• Weight: 20 lbs.
• Fits 19" rack; table, rack or wall mountable.
Electrical and regulatory information
• Line voltage: 115V/230V AC, 4/2A.
• Frequency: 47Hz to 63Hz.
• Typical use: 60W maximum, 30W minimum.
• FCC Part 15, Class B, FCC Part 68, CS-03 and
UL Listed.
• Environmental conditions: 0–40°C, 10–90%
Relative Humidity non-condensing.
Options
• Allworx Call Assistant™ . 1
• Allworx Call Queuing™ . 1
• Allworx Group Calendaring.1
• Allworx Internet Call Access™ . 1
• Analog and VoIP phones.1, 3
• Analog Station Gateways.3
• CO Line Expansion Units.3
• Music On Hold.3
• Network Switches.3
• Power Over Ethernet.3
• T1/PRI Gateways.3
• Uninterruptible Power Source (UPS).3
• Virtual Private Network (VPN).1
Phone interface
• 100 user extensions (e.g. individuals) with
voicemail and 100 system extensions (e.g.
conference rooms) without voicemail.
• Allworx comes standard with 16 configurable
ports supporting both CO (Central Office) lines and
analog phones.
• Three fixed CO lines — RJ-11 dedicated loop-start
FXO ports.
• Six dual mode ports (CO or internal stations) —
RJ-11 loop-start FXO/FXS universal telephone
auto-configuring.
• Seven dedicated internal analog stations — RJ-11
FXS ports for analog phones or fax.
• Nine incoming CO lines expandable up to 33 lines.1
• 13 DID (Direct Inward Dialing) capable ports.
• Allworx supports both analog and VoIP (Voice over
Internet Protocol) phones. System supports up
to 13 analog on unit, expandable up to 32 analog
handsets.1 All VoIP phones are connected on
network LAN.
• Supports SIP 2.0 (Session Initiation Protocol) for
VoIP.2
• Fax machine support — creates dedicated line
without requiring new CO line; system
automatically utilizes line for outgoing calls
when not in use.
• Power Fail Phone Port for a dedicated analog
phone ensures connectivity during power failure.
• Industrial strength surge protection built into the
nine CO trunk lines.
• TAPI compliant — automatic dial/caller ID pop-ups.5
Internet Telephony Service Providers
(ITSP)2
•Connect the Allworx 10x to an ITSP and drastically
reduce long distance phone charges.
•Supports both ITSP and traditional phone lines
(Central Office lines) simultaneously.
•Apply different dialing rules to different telephone
services (i.e. ITSP vs. local telephone company).
•SIP Appearance functionality with incoming and
outgoing VoIP calls.
•Allworx 10x is compatible with various ITSPs.2
Multi-site Calling1
• Each Allworx 10x can connect to other Allworx
units — supports up to 100 sites.
• Calls between offices are free over the Internet
— no ITSP required.
• Calls can be seamlessly transferred between sites.
• Ideal for company with multiple locations.
• VPN software not required.
Presence management
•Each phone user gets seven unique phone
Presences (In Office, At A Meeting, On Vacation,
On Business Trip, At Home, Away, Busy).
•Current presence is displayed on Allworx phones
and built-in Allworx Intranet for other users to see.
•User can “toggle” between presence settings via
Allworx phone display, voicemail, Allworx Intranet
site or Allworx Group Calendaring software.
•Each presence setting has its own calling routing
structure that can be changed at any time.
•Call routing structure can be changed by Allworx
System Administrator or by user via Group
Calendaring software.
•Call route can end with outside call (e.g. cellphone).
Unified messaging
• Receive, review and respond to all email, voicemail
and meeting requests in one InBox.
• Listen and respond to voicemail messages via PC.
• Supports and consolidates multiple email accounts
and phone extensions per user.
• Supports voicemail notification to cellular text
messaging services.
Remote users
• Remote Allworx users connect to Allworx 10x via
Internet.8
• Remote plug-n-play with Allworx VoIP phones.1
• After initial setup, remote Allworx phones connect to
Allworx 10x easily with minimal user intervention.
• Remote Allworx phones can:
– be programmed from main office
– receive calls from queue(s)
– use Intercom feature
– access main office’s local phone line from any
location (call from overseas at local rates)
– operate without additional VPN or VoIP license
– access all other main phone functions
(Direct Station Selection, Busy Lamp Field,
Line Appearances, Call Appearances, SIP
Appearances, Queues).
• Non-Allworx phones will work and have similar
functionality, depending type of phone used.6
Auto attendant
• Nine unique auto attendants.
• Time-dependent Auto Attendant routing options
for open and after hours.
• Compatible with Music On Hold and Overhead
Paging systems.1, 3
• Auto Attendant can be fully customized.
Follow-me calling
• Routing can follow multiple phones and ultimately
connect to an outside line (including cell phones).
• Establish seven unique phone Presences (including
In Office, At Home, and On Vacation), each with its
own routing rules and filters.
• Change presence routes via phone display,
voicemail, Allworx Intranet site, or Group
Calendaring software.
• Filter rules drive routing paths based on incoming
Caller ID.
Voicemail
• 16-port voicemail system.
• Up to 3 hours of storage capacity per user.
• Date and time stamping.
• Messages can be listened to, saved, deleted or
forwarded to another extension.
• Direct access to voicemail from on and off site.
• Message Waiting and New Call indicators
supported through phone and client software.
• Listen to voicemail in your email InBox.
• Listen to and answer email via phone.
• Voicemails can be sent to any POP3 email tool.
Phone system features continued on back cover
With its flexibility and expandability, VoIP and site-to-site capability, remote user, follow-me
calling and auto attendants, the Allworx 10x is the perfect modern phone system.
Technical specifications
Power
On/Off
Status indicators
• Power
• Disk drive
• Alert
No special ventilation
required, due to very
low heat generation
16 configurable ports supporting
both CO (Central Office) lines
and analog phones — nine CO
lines expandable to 33 lines 1
and 13 analog phones
Four fully switched
10/100 Base-T Ethernet
ports supporting multiple
LAN data network devices
and up to 100 VoIP phones WAN port supporting
DSL, cable modem and
T1 connections10 —
includes SPI firewall
Power Fail
phone port
In/Out jacks for
Overhead Paging3
and Music On Hold 3
3.5" H ×17.5" W ×15" D size —
rack, table or wall mountable
80GB hard drive Mirrored 80GB hard drive
Network server Advanced features
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 3Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 4Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 5
Allworx provides Advanced Feature options to help your business increase its productivity,
efficiency and customer response.
Technical specifications
Group Calendaring1
Calendaring
• Individual calendars — each user defines who can
view their calendars.
• Group calendaring across all users (local and
remote) — automatically identifies open schedule
times, can send batch meeting invitations.
• System tracks accepted and declined meetings.
• System automatically updates attendees’ calendars.
• Manage facility resources (reserve conference
rooms, projectors, etc.).
• Calendar appointments are flagged in email InBox.
• Popup reminders for appointments.
• Travel times tracked with meetings.
• Meeting notifications can be sent to external
individuals or groups not using Allworx.
• Supports recurring, private and public meetings.
• Supports attachments and notes to calendar
appointments or notices.
• Month and day calendar views.
Automatic Allworx Intranet
• Allworx automatically generates a company Intranet
site containing web pages with user calendars,
access to shared folders, phone extensions, user’s
current presence status, company directories, and
other useful information.
• Company Intranet site can be customized to share
key organizational information (e.g. policies, news,
events, reference materials).
Contact management
• Users manage their own contact information.
• Shared contact information (employee and client)
is automatically updated in everyone’s database.
• Contacts can be private or public.
• Contact database can be exported to
Microsoft Excel.
• Import records in comma-separated (.csv) format.
• Company directory automatically updates to
each user’s contact database for shared contact
information.
Email 9
• Receive, review and respond to email.
• Supports HTML, RTF and text-only formats.
• Tools include spell checker, thesaurus, preview
panes, send/reply/forward, and more.
• Messages are identified by priority status and type
(email, voicemail or meeting request).
• Create custom folders to organize messages.
• Automatic notification if email delivery is delayed.
• Supports multiple mail domain names.
• Works with Microsoft Outlook/Express and most
other POP3 email applications.
• Distribution lists (voicemail and email).
Call Assistant1, 4
• Live answering position.
• Software tool; works in conjunction with any
Allworx phone.
• All key calling functions available via software
— answer, release, hold, transfer, park, etc.
• View status of all users.
• Manage outside lines, auto attendants, queues,
parked calls, monitors, etc.5
Virtual Private Network (VPN)1
• VPN (Virtual Private Network)1— P P T P ( Po in t- to -
Point Tunneling Protocol) security.
• PPTP-based VPN for up to 16 simultaneous users.1
• One VPN license comes standard for the system
administrator.
• Access Allworx remotely via VPN and get full
functionality (email, calendaring, directory, etc).
Internet Call Access
• Internet Call Access using SIP protocol:
– Multi-site connectivity
– Users access Allworx VPN through Microsoft’s
Network Connection Tool
– Remote phone capability via VoIP phones.6
• Multi-site calling does not require an ITSP service.
• This option is required when you want to call
directly between multiple Allworx sites or connect
the Allworx to an ITSP.2
Call Queuing1, 4
• Ten queues supported with up to 32 calls across
all queues.
• 16 calls available for each queue.
• Customizable queue messages.
• View continuously updated queue status on your
PC (number in queue, longest wait time, average
wait time).
• Call Details Report available — export to Microsoft
Excel for further analysis.
• All phones ring when caller is in queue, first one to
answer gets caller.
• Remote users can participate in queue.
• Each phone can be set to ring after:
– X number of callers in queue
– Caller(s) have waited longer than X seconds.
• Phones can answer multiple queues.
PC Allworx 9112
Internet
Allworx 10x

Phone system
Ultimate SPI firewall security, robust WAN access and a Windows-compatible LAN
network with POP3 and SMTP email, file sharing, and Web hosting with support for
HTTP and FTP make the Allworx 10x a powerhouse business server.
Technical specifications
Hardware interfaces
• Four fully switched RJ-45 10/100 Base-T LAN
Ethernet ports.
• One RJ-45 10/100 Base-T WAN port for Internet
connection from DSL, cable modem or T1.8,10
• 3.5mm mini jacks for Overhead Paging 3and
Music On Hold.3
• High capacity hard disk — minimum 80 GB.
• Second 80GB hard disk for data mirroring/
redundancy.
• Uninterruptible Power Source.1
Networking
• Public WAN interface and fully secured LAN
subnet.
• LAN file server — MS Windows compatible via
SMB/CIFS (Server Message Block) protocol.
• Email server — POP3 and SMTP email standards.
• Web server — Intranet and Internet with HTTP and
FTP functionality.
• Built-in company Internet and Intranet site.
• DHCP (Dynamic Host Configuration Protocol) server
to LAN.
• DHCP client support on WAN.
• Fully integrated DNS (Domain Name Server).
• TCP/IP routing support between LAN/WAN.
• PPPoE (Point-to-Point Protocol over Ethernet)
capability.
• Supports classful and classless routing.
Full router and firewall
• SPI (Stateful Packet Inspection) firewall security.
• NAT (Network Address Translation) mode.
• Network port forwarding capability.
• Ethernet-based WAN access direct from DSL or
cable modem.
• Static IP, DHCP client, or PPPoE support on WAN.
• DMZ (Demilitarized Zone) mode to protect
WAN interface.
• SIP Proxy registration services provided
through Allworx server.
• System administration software allows you to set
routing tables.
• Standard data router capability.
Remote office and multi-site
• Allworx phones work automatically as
remote phones.
• Connect up to 100 Allworx systems for multi-site
calling.
• Remote office analog phone capability (compatible
with AudioCodes and Cisco ATAs).3
Size and weight
• 3.5" H (9 cm) x 17.5" W (44.5 cm) x 15" D (38.1 cm).
• Weight: 20 lbs.
• Fits 19" rack; table, rack or wall mountable.
Electrical and regulatory information
• Line voltage: 115V/230V AC, 4/2A.
• Frequency: 47Hz to 63Hz.
• Typical use: 60W maximum, 30W minimum.
• FCC Part 15, Class B, FCC Part 68, CS-03 and
UL Listed.
• Environmental conditions: 0–40°C, 10–90%
Relative Humidity non-condensing.
Options
• Allworx Call Assistant™ . 1
• Allworx Call Queuing™ . 1
• Allworx Group Calendaring.1
• Allworx Internet Call Access™ . 1
• Analog and VoIP phones.1, 3
• Analog Station Gateways.3
• CO Line Expansion Units.3
• Music On Hold.3
• Network Switches.3
• Power Over Ethernet.3
• T1/PRI Gateways.3
• Uninterruptible Power Source (UPS).3
• Virtual Private Network (VPN).1
Phone interface
• 100 user extensions (e.g. individuals) with
voicemail and 100 system extensions (e.g.
conference rooms) without voicemail.
• Allworx comes standard with 16 configurable
ports supporting both CO (Central Office) lines and
analog phones.
• Three fixed CO lines — RJ-11 dedicated loop-start
FXO ports.
• Six dual mode ports (CO or internal stations) —
RJ-11 loop-start FXO/FXS universal telephone
auto-configuring.
• Seven dedicated internal analog stations — RJ-11
FXS ports for analog phones or fax.
• Nine incoming CO lines expandable up to 33 lines.1
• 13 DID (Direct Inward Dialing) capable ports.
• Allworx supports both analog and VoIP (Voice over
Internet Protocol) phones. System supports up
to 13 analog on unit, expandable up to 32 analog
handsets.1 All VoIP phones are connected on
network LAN.
• Supports SIP 2.0 (Session Initiation Protocol) for
VoIP.2
• Fax machine support — creates dedicated line
without requiring new CO line; system
automatically utilizes line for outgoing calls
when not in use.
• Power Fail Phone Port for a dedicated analog
phone ensures connectivity during power failure.
• Industrial strength surge protection built into the
nine CO trunk lines.
• TAPI compliant — automatic dial/caller ID pop-ups.5
Internet Telephony Service Providers
(ITSP)2
•Connect the Allworx 10x to an ITSP and drastically
reduce long distance phone charges.
•Supports both ITSP and traditional phone lines
(Central Office lines) simultaneously.
•Apply different dialing rules to different telephone
services (i.e. ITSP vs. local telephone company).
•SIP Appearance functionality with incoming and
outgoing VoIP calls.
•Allworx 10x is compatible with various ITSPs.2
Multi-site Calling1
• Each Allworx 10x can connect to other Allworx
units — supports up to 100 sites.
• Calls between offices are free over the Internet
— no ITSP required.
• Calls can be seamlessly transferred between sites.
• Ideal for company with multiple locations.
• VPN software not required.
Presence management
•Each phone user gets seven unique phone
Presences (In Office, At A Meeting, On Vacation,
On Business Trip, At Home, Away, Busy).
•Current presence is displayed on Allworx phones
and built-in Allworx Intranet for other users to see.
•User can “toggle” between presence settings via
Allworx phone display, voicemail, Allworx Intranet
site or Allworx Group Calendaring software.
•Each presence setting has its own calling routing
structure that can be changed at any time.
•Call routing structure can be changed by Allworx
System Administrator or by user via Group
Calendaring software.
•Call route can end with outside call (e.g. cellphone).
Unified messaging
• Receive, review and respond to all email, voicemail
and meeting requests in one InBox.
• Listen and respond to voicemail messages via PC.
• Supports and consolidates multiple email accounts
and phone extensions per user.
• Supports voicemail notification to cellular text
messaging services.
Remote users
• Remote Allworx users connect to Allworx 10x via
Internet.8
• Remote plug-n-play with Allworx VoIP phones.1
• After initial setup, remote Allworx phones connect to
Allworx 10x easily with minimal user intervention.
• Remote Allworx phones can:
– be programmed from main office
– receive calls from queue(s)
– use Intercom feature
– access main office’s local phone line from any
location (call from overseas at local rates)
– operate without additional VPN or VoIP license
– access all other main phone functions
(Direct Station Selection, Busy Lamp Field,
Line Appearances, Call Appearances, SIP
Appearances, Queues).
• Non-Allworx phones will work and have similar
functionality, depending type of phone used.6
Auto attendant
• Nine unique auto attendants.
• Time-dependent Auto Attendant routing options
for open and after hours.
• Compatible with Music On Hold and Overhead
Paging systems.1, 3
• Auto Attendant can be fully customized.
Follow-me calling
• Routing can follow multiple phones and ultimately
connect to an outside line (including cell phones).
• Establish seven unique phone Presences (including
In Office, At Home, and On Vacation), each with its
own routing rules and filters.
• Change presence routes via phone display,
voicemail, Allworx Intranet site, or Group
Calendaring software.
• Filter rules drive routing paths based on incoming
Caller ID.
Voicemail
• 16-port voicemail system.
• Up to 3 hours of storage capacity per user.
• Date and time stamping.
• Messages can be listened to, saved, deleted or
forwarded to another extension.
• Direct access to voicemail from on and off site.
• Message Waiting and New Call indicators
supported through phone and client software.
• Listen to voicemail in your email InBox.
• Listen to and answer email via phone.
• Voicemails can be sent to any POP3 email tool.
Phone system features continued on back cover
With its flexibility and expandability, VoIP and site-to-site capability, remote user, follow-me
calling and auto attendants, the Allworx 10x is the perfect modern phone system.
Technical specifications
Power
On/Off
Status indicators
• Power
• Disk drive
• Alert
No special ventilation
required, due to very
low heat generation
16 configurable ports supporting
both CO (Central Office) lines
and analog phones — nine CO
lines expandable to 33 lines 1
and 13 analog phones
Four fully switched
10/100 Base-T Ethernet
ports supporting multiple
LAN data network devices
and up to 100 VoIP phones WAN port supporting
DSL, cable modem and
T1 connections10 —
includes SPI firewall
Power Fail
phone port
In/Out jacks for
Overhead Paging3
and Music On Hold 3
3.5" H ×17.5" W ×15" D size —
rack, table or wall mountable
80GB hard drive Mirrored 80GB hard drive
Network server Advanced features
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 3Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 4Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 5
Allworx provides Advanced Feature options to help your business increase its productivity,
efficiency and customer response.
Technical specifications
Group Calendaring1
Calendaring
• Individual calendars — each user defines who can
view their calendars.
• Group calendaring across all users (local and
remote) — automatically identifies open schedule
times, can send batch meeting invitations.
• System tracks accepted and declined meetings.
• System automatically updates attendees’ calendars.
• Manage facility resources (reserve conference
rooms, projectors, etc.).
• Calendar appointments are flagged in email InBox.
• Popup reminders for appointments.
• Travel times tracked with meetings.
• Meeting notifications can be sent to external
individuals or groups not using Allworx.
• Supports recurring, private and public meetings.
• Supports attachments and notes to calendar
appointments or notices.
• Month and day calendar views.
Automatic Allworx Intranet
• Allworx automatically generates a company Intranet
site containing web pages with user calendars,
access to shared folders, phone extensions, user’s
current presence status, company directories, and
other useful information.
• Company Intranet site can be customized to share
key organizational information (e.g. policies, news,
events, reference materials).
Contact management
• Users manage their own contact information.
• Shared contact information (employee and client)
is automatically updated in everyone’s database.
• Contacts can be private or public.
• Contact database can be exported to
Microsoft Excel.
• Import records in comma-separated (.csv) format.
• Company directory automatically updates to
each user’s contact database for shared contact
information.
Email 9
• Receive, review and respond to email.
• Supports HTML, RTF and text-only formats.
• Tools include spell checker, thesaurus, preview
panes, send/reply/forward, and more.
• Messages are identified by priority status and type
(email, voicemail or meeting request).
• Create custom folders to organize messages.
• Automatic notification if email delivery is delayed.
• Supports multiple mail domain names.
• Works with Microsoft Outlook/Express and most
other POP3 email applications.
• Distribution lists (voicemail and email).
Call Assistant1, 4
• Live answering position.
• Software tool; works in conjunction with any
Allworx phone.
• All key calling functions available via software
— answer, release, hold, transfer, park, etc.
• View status of all users.
• Manage outside lines, auto attendants, queues,
parked calls, monitors, etc.5
Virtual Private Network (VPN)1
• VPN (Virtual Private Network)1— P P T P ( Po in t- to -
Point Tunneling Protocol) security.
• PPTP-based VPN for up to 16 simultaneous users.1
• One VPN license comes standard for the system
administrator.
• Access Allworx remotely via VPN and get full
functionality (email, calendaring, directory, etc).
Internet Call Access
• Internet Call Access using SIP protocol:
– Multi-site connectivity
– Users access Allworx VPN through Microsoft’s
Network Connection Tool
– Remote phone capability via VoIP phones.6
• Multi-site calling does not require an ITSP service.
• This option is required when you want to call
directly between multiple Allworx sites or connect
the Allworx to an ITSP.2
Call Queuing1, 4
• Ten queues supported with up to 32 calls across
all queues.
• 16 calls available for each queue.
• Customizable queue messages.
• View continuously updated queue status on your
PC (number in queue, longest wait time, average
wait time).
• Call Details Report available — export to Microsoft
Excel for further analysis.
• All phones ring when caller is in queue, first one to
answer gets caller.
• Remote users can participate in queue.
• Each phone can be set to ring after:
– X number of callers in queue
– Caller(s) have waited longer than X seconds.
• Phones can answer multiple queues.
PC Allworx 9112
Internet
Allworx 10x

Phone system
Ultimate SPI firewall security, robust WAN access and a Windows-compatible LAN
network with POP3 and SMTP email, file sharing, and Web hosting with support for
HTTP and FTP make the Allworx 10x a powerhouse business server.
Technical specifications
Hardware interfaces
• Four fully switched RJ-45 10/100 Base-T LAN
Ethernet ports.
• One RJ-45 10/100 Base-T WAN port for Internet
connection from DSL, cable modem or T1.8,10
• 3.5mm mini jacks for Overhead Paging 3and
Music On Hold.3
• High capacity hard disk — minimum 80 GB.
• Second 80GB hard disk for data mirroring/
redundancy.
• Uninterruptible Power Source.1
Networking
• Public WAN interface and fully secured LAN
subnet.
• LAN file server — MS Windows compatible via
SMB/CIFS (Server Message Block) protocol.
• Email server — POP3 and SMTP email standards.
• Web server — Intranet and Internet with HTTP and
FTP functionality.
• Built-in company Internet and Intranet site.
• DHCP (Dynamic Host Configuration Protocol) server
to LAN.
• DHCP client support on WAN.
• Fully integrated DNS (Domain Name Server).
• TCP/IP routing support between LAN/WAN.
• PPPoE (Point-to-Point Protocol over Ethernet)
capability.
• Supports classful and classless routing.
Full router and firewall
• SPI (Stateful Packet Inspection) firewall security.
• NAT (Network Address Translation) mode.
• Network port forwarding capability.
• Ethernet-based WAN access direct from DSL or
cable modem.
• Static IP, DHCP client, or PPPoE support on WAN.
• DMZ (Demilitarized Zone) mode to protect
WAN interface.
• SIP Proxy registration services provided
through Allworx server.
• System administration software allows you to set
routing tables.
• Standard data router capability.
Remote office and multi-site
• Allworx phones work automatically as
remote phones.
• Connect up to 100 Allworx systems for multi-site
calling.
• Remote office analog phone capability (compatible
with AudioCodes and Cisco ATAs).3
Size and weight
• 3.5" H (9 cm) x 17.5" W (44.5 cm) x 15" D (38.1 cm).
• Weight: 20 lbs.
• Fits 19" rack; table, rack or wall mountable.
Electrical and regulatory information
• Line voltage: 115V/230V AC, 4/2A.
• Frequency: 47Hz to 63Hz.
• Typical use: 60W maximum, 30W minimum.
• FCC Part 15, Class B, FCC Part 68, CS-03 and
UL Listed.
• Environmental conditions: 0–40°C, 10–90%
Relative Humidity non-condensing.
Options
• Allworx Call Assistant™ . 1
• Allworx Call Queuing™ . 1
• Allworx Group Calendaring.1
• Allworx Internet Call Access™ . 1
• Analog and VoIP phones.1, 3
• Analog Station Gateways.3
• CO Line Expansion Units.3
• Music On Hold.3
• Network Switches.3
• Power Over Ethernet.3
• T1/PRI Gateways.3
• Uninterruptible Power Source (UPS).3
• Virtual Private Network (VPN).1
Phone interface
• 100 user extensions (e.g. individuals) with
voicemail and 100 system extensions (e.g.
conference rooms) without voicemail.
• Allworx comes standard with 16 configurable
ports supporting both CO (Central Office) lines and
analog phones.
• Three fixed CO lines — RJ-11 dedicated loop-start
FXO ports.
• Six dual mode ports (CO or internal stations) —
RJ-11 loop-start FXO/FXS universal telephone
auto-configuring.
• Seven dedicated internal analog stations — RJ-11
FXS ports for analog phones or fax.
• Nine incoming CO lines expandable up to 33 lines.1
• 13 DID (Direct Inward Dialing) capable ports.
• Allworx supports both analog and VoIP (Voice over
Internet Protocol) phones. System supports up
to 13 analog on unit, expandable up to 32 analog
handsets.1 All VoIP phones are connected on
network LAN.
• Supports SIP 2.0 (Session Initiation Protocol) for
VoIP.2
• Fax machine support — creates dedicated line
without requiring new CO line; system
automatically utilizes line for outgoing calls
when not in use.
• Power Fail Phone Port for a dedicated analog
phone ensures connectivity during power failure.
• Industrial strength surge protection built into the
nine CO trunk lines.
• TAPI compliant — automatic dial/caller ID pop-ups.5
Internet Telephony Service Providers
(ITSP)2
•Connect the Allworx 10x to an ITSP and drastically
reduce long distance phone charges.
•Supports both ITSP and traditional phone lines
(Central Office lines) simultaneously.
•Apply different dialing rules to different telephone
services (i.e. ITSP vs. local telephone company).
•SIP Appearance functionality with incoming and
outgoing VoIP calls.
•Allworx 10x is compatible with various ITSPs.2
Multi-site Calling1
• Each Allworx 10x can connect to other Allworx
units — supports up to 100 sites.
• Calls between offices are free over the Internet
— no ITSP required.
• Calls can be seamlessly transferred between sites.
• Ideal for company with multiple locations.
• VPN software not required.
Presence management
•Each phone user gets seven unique phone
Presences (In Office, At A Meeting, On Vacation,
On Business Trip, At Home, Away, Busy).
•Current presence is displayed on Allworx phones
and built-in Allworx Intranet for other users to see.
•User can “toggle” between presence settings via
Allworx phone display, voicemail, Allworx Intranet
site or Allworx Group Calendaring software.
•Each presence setting has its own calling routing
structure that can be changed at any time.
•Call routing structure can be changed by Allworx
System Administrator or by user via Group
Calendaring software.
•Call route can end with outside call (e.g. cellphone).
Unified messaging
• Receive, review and respond to all email, voicemail
and meeting requests in one InBox.
• Listen and respond to voicemail messages via PC.
• Supports and consolidates multiple email accounts
and phone extensions per user.
• Supports voicemail notification to cellular text
messaging services.
Remote users
• Remote Allworx users connect to Allworx 10x via
Internet.8
• Remote plug-n-play with Allworx VoIP phones.1
• After initial setup, remote Allworx phones connect to
Allworx 10x easily with minimal user intervention.
• Remote Allworx phones can:
– be programmed from main office
– receive calls from queue(s)
– use Intercom feature
– access main office’s local phone line from any
location (call from overseas at local rates)
– operate without additional VPN or VoIP license
– access all other main phone functions
(Direct Station Selection, Busy Lamp Field,
Line Appearances, Call Appearances, SIP
Appearances, Queues).
• Non-Allworx phones will work and have similar
functionality, depending type of phone used.6
Auto attendant
• Nine unique auto attendants.
• Time-dependent Auto Attendant routing options
for open and after hours.
• Compatible with Music On Hold and Overhead
Paging systems.1, 3
• Auto Attendant can be fully customized.
Follow-me calling
• Routing can follow multiple phones and ultimately
connect to an outside line (including cell phones).
• Establish seven unique phone Presences (including
In Office, At Home, and On Vacation), each with its
own routing rules and filters.
• Change presence routes via phone display,
voicemail, Allworx Intranet site, or Group
Calendaring software.
• Filter rules drive routing paths based on incoming
Caller ID.
Voicemail
• 16-port voicemail system.
• Up to 3 hours of storage capacity per user.
• Date and time stamping.
• Messages can be listened to, saved, deleted or
forwarded to another extension.
• Direct access to voicemail from on and off site.
• Message Waiting and New Call indicators
supported through phone and client software.
• Listen to voicemail in your email InBox.
• Listen to and answer email via phone.
• Voicemails can be sent to any POP3 email tool.
Phone system features continued on back cover
With its flexibility and expandability, VoIP and site-to-site capability, remote user, follow-me
calling and auto attendants, the Allworx 10x is the perfect modern phone system.
Technical specifications
Power
On/Off
Status indicators
• Power
• Disk drive
• Alert
No special ventilation
required, due to very
low heat generation
16 configurable ports supporting
both CO (Central Office) lines
and analog phones — nine CO
lines expandable to 33 lines 1
and 13 analog phones
Four fully switched
10/100 Base-T Ethernet
ports supporting multiple
LAN data network devices
and up to 100 VoIP phones WAN port supporting
DSL, cable modem and
T1 connections10 —
includes SPI firewall
Power Fail
phone port
In/Out jacks for
Overhead Paging3
and Music On Hold 3
3.5" H ×17.5" W ×15" D size —
rack, table or wall mountable
80GB hard drive Mirrored 80GB hard drive
Network server Advanced features
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 3Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 4Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com © 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 5
Allworx provides Advanced Feature options to help your business increase its productivity,
efficiency and customer response.
Technical specifications
Group Calendaring1
Calendaring
• Individual calendars — each user defines who can
view their calendars.
• Group calendaring across all users (local and
remote) — automatically identifies open schedule
times, can send batch meeting invitations.
• System tracks accepted and declined meetings.
• System automatically updates attendees’ calendars.
• Manage facility resources (reserve conference
rooms, projectors, etc.).
• Calendar appointments are flagged in email InBox.
• Popup reminders for appointments.
• Travel times tracked with meetings.
• Meeting notifications can be sent to external
individuals or groups not using Allworx.
• Supports recurring, private and public meetings.
• Supports attachments and notes to calendar
appointments or notices.
• Month and day calendar views.
Automatic Allworx Intranet
• Allworx automatically generates a company Intranet
site containing web pages with user calendars,
access to shared folders, phone extensions, user’s
current presence status, company directories, and
other useful information.
• Company Intranet site can be customized to share
key organizational information (e.g. policies, news,
events, reference materials).
Contact management
• Users manage their own contact information.
• Shared contact information (employee and client)
is automatically updated in everyone’s database.
• Contacts can be private or public.
• Contact database can be exported to
Microsoft Excel.
• Import records in comma-separated (.csv) format.
• Company directory automatically updates to
each user’s contact database for shared contact
information.
Email 9
• Receive, review and respond to email.
• Supports HTML, RTF and text-only formats.
• Tools include spell checker, thesaurus, preview
panes, send/reply/forward, and more.
• Messages are identified by priority status and type
(email, voicemail or meeting request).
• Create custom folders to organize messages.
• Automatic notification if email delivery is delayed.
• Supports multiple mail domain names.
• Works with Microsoft Outlook/Express and most
other POP3 email applications.
• Distribution lists (voicemail and email).
Call Assistant1, 4
• Live answering position.
• Software tool; works in conjunction with any
Allworx phone.
• All key calling functions available via software
— answer, release, hold, transfer, park, etc.
• View status of all users.
• Manage outside lines, auto attendants, queues,
parked calls, monitors, etc.5
Virtual Private Network (VPN)1
• VPN (Virtual Private Network)1— P P T P ( Po in t- to -
Point Tunneling Protocol) security.
• PPTP-based VPN for up to 16 simultaneous users.1
• One VPN license comes standard for the system
administrator.
• Access Allworx remotely via VPN and get full
functionality (email, calendaring, directory, etc).
Internet Call Access
• Internet Call Access using SIP protocol:
– Multi-site connectivity
– Users access Allworx VPN through Microsoft’s
Network Connection Tool
– Remote phone capability via VoIP phones.6
• Multi-site calling does not require an ITSP service.
• This option is required when you want to call
directly between multiple Allworx sites or connect
the Allworx to an ITSP.2
Call Queuing1, 4
• Ten queues supported with up to 32 calls across
all queues.
• 16 calls available for each queue.
• Customizable queue messages.
• View continuously updated queue status on your
PC (number in queue, longest wait time, average
wait time).
• Call Details Report available — export to Microsoft
Excel for further analysis.
• All phones ring when caller is in queue, first one to
answer gets caller.
• Remote users can participate in queue.
• Each phone can be set to ring after:
– X number of callers in queue
– Caller(s) have waited longer than X seconds.
• Phones can answer multiple queues.
PC Allworx 9112
Internet
Allworx 10x

The Allworx 10x is convergence technology designed for businesses of up to
100 users per site. The 10x integrates a sophisticated VoIP phone system, a
robust data network, and powerful advanced features to increase productivity.
Allworx®10x
Product Specifications
P/N: 8520005.5
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Allworx is a state-of-the-art communication system that integrates a sophisticated phone
system, a robust data network, and software tools — all working together to increase
employee productivity and business revenues. Designed for companies of up to 100 users
per site, Allworx improves communications while simultaneously reducing costs.
Toll Free 1- 866-ALLWORX • 585- 421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. 2
6
• All administrative functions (system, setup,
diagnostics) are accessible via browser-based
interface.
• Setup and management of entire system done
via single interface: phones, networks, servers,
users, maintenance and reports.
• Moves, Adds and Changes are implemented via
easy and intuitive interface.
• Allworx software upgrades are quick and easy.
• Includes on-line, easy-to-follow installation
steps.
• Fully controlled restore and backup functionality
with Allworx OfficeSafe™.
• Remote VPN Administrative access.
• Central management of company/employee
settings.
• Spam blocker setup by Admin to select from
free or pay-per-use spam block list services.3
• Software key enabling of features and options.
• Online help functions built in.
• View and manage email queue.
• Flexible call routing:
– Select routes to other sites, or route calls
directly to the least-cost long distance
provider
– Create virtual extensions for remote users
– Create virtual organizations.
Allworx system administration
The Allworx 10x — a powerful and flexible convergence technology device — has an
intuitive and easy-to-use user interface. Every Allworx 10x comes standard with software
that makes even the most complex system administration tasks easy to do.
Technical specifications
1. Sold as an option.
2. Contact Allworx or your authorized reseller for a list of Allworx-certified ITSPs;
fees may apply.
3. Third-party products may be purchased separately or as part of a package.
4. Requires Allworx VoIP phone.
5. Available Q2 2007.
6. Non-Allworx VoIP phones will work, but may need additional equipment
(i.e. firewall, ATA device).
7. Contact Allworx or your authorized reseller for a list of compatible phones.
8. Internet access requires a compatible Internet Service Provider, fees may apply.
9. Allworx is compatible with any email application that supports POP3 and SMTP.
10. Third-party SIP gateway or Channel Bank for T1 connection sold as an option.
Footnotes
Communication systems designed exclusively for small business
• Full PBX & Key System
• Remote User
• Site-to-Site Access
• Unified Messaging
• Voice Over Internet
Advanced featuresNetwork server
• Automated Back-up
• Email/ Web Server
• Internet Security
• LAN Network
• WAN Access
• Call Assistant™
• Call Queuing™
• Group Calendaring
• Internet Call Access™
• VPN
Phone system
Industry compatibility
• Fully supports selected VoIP phones, including
Cisco (7960, 7940, 7912 and 7905), Grand Stream
(SIP-based) and others.3, 7
• Compatible with WiFi VoIP phones including
Hitachi (5000), UTStarComm (F1000) and others.3, 7
• Compatible with softphones, including Instant
Expressa, EyeP Media and xTen.3
• Supports G711 and G729 endpoint connections.
• Compatible with ITSPs (Internet Telephony
Service Providers).2
• Supports SIP 2.0 (Session Initiation Protocol).
• Compatible with any POP3 email client.
Security
• Outbound call control with PIN codes and
system-wide blocking.
• Password protection at both user and
administration levels.
• Call detail reporting of all phone system activity
with easy export to Microsoft Excel or any
standard spreadsheet program for further analysis.
• System backup and restore — automatically saves
configuration attributes, voicemail and email
messages.
Phone system features continued from page 3
High end calling features
• Each IP phone on the network can support its own 3-way conference call.
• Programmable dialing plans route your calls to the lowest cost long distance provider.
• Broadcast message capability — internal or external distribution lists.
• Call Viewer — Client software to view the handsets, CO lines, parked calls and call queues.
• Powerful call control functions, including:
– Audited outside line access
– Call blocking
– Call forward and transfer
– Call hold
– Call monitors
– Call park and retrieve
– Call pickup
– Call Queueing1, 4
– Call routing
– Call waiting
– Caller ID
– Dial by name or extension; dial from directory
– Distinctive ring
– Do not disturb
– External call diversion
– Flexible numbering plan
– Hunt groups
– Internal extension distinctive ring
– Multiple line access
– Operator manager
– Overhead paging3
– Parking orbits
– Prepending digits
– Private lines
– Redial
– Speed dialing
– TAPI support — automatic dialing and
caller ID pop-ups.5
Refer to Allworx System Administration brochure for more information.
Virtual Private
Network (VPN)
Phone Network Advanced
system server features
Supports VoIP
and traditional
phone lines
Use analog and
VoIP phones
PBX or Key
system features
Built-in nine
auto attendants
Email, Web and
file server
Internet access
and SPI firewall
Full PC router
Automated
back-up
Group Calendaring
software
Call Assistant™
live answering
position software
Internet
Call Access™
Call Queuing™
software
Computers, servers
& peripheral devices
IP Phones
Site 1 — New York office
Local
telephone
service
How it works
Internet*
Data
& voice
AIncoming call enters New
York location via phone lines
or VoIP.
BCall is answered internally
via PBX or Key functions, or
routed to remote location.
CCall is routed to remote
user in California according
to user’s presence
management settings.
Remote user (California)
Allworx
9112
phone NAT Firewall
Laptop, printer &
peripheral devices
Data
& voice
* Connect Allworx to an ITSP to save on long distance calls,
and to an ISP for Internet access.2
A
B
C
Site 2 — Australia office
Computers, servers
& peripheral devices
IP Phones Local
telephone
service
D
E
Data
& voice
DCalifornia user transfers call
to office site in Australia,
who then conferences in
additional users (local or
remote).
EThe Allworx 10x handles the
entire process in a manner
transparent to the caller,
and because calls are sent
via the Internet there are no
long distance charges.*