Alpine NCY356 User manual

NCY356
Toucans in Suits Metallic
Fountain with Rustic Finish
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we
will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the
purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed
description of warranty coverage.
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered
negligence and will, therefore not be covered under this warranty. The use of “hard water”
and/or caustic cleaners can affect the paint or other finishes. Failure to keep the unit clean,
and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it
is normal for some splashing to occur and protecting the immediate surfaces is not the
responsibility of Alpine Corporation
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed to protect the entire finish against breakdown
of color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Alpine Corporation at
www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to show
proof of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement of a
defective product. The warranty does not cover any items with multiple parts; the warranty
will ONLY cover the individual component of the unit/item that may be defective.
Replacement parts can be made available to a consumer through the original selling party,
or an approved parts retailer. If this is not an option, contact our customer service
department. Item is covered under one year limited warranty from the date of purchase.
When requesting replacement parts due to a warranty claim after 30 days of purchase,
credit card information will be requested for shipping charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover
any additional charges or installation, removal, disposal and/or shipping costs or consequential
damage associated with any warranty claim

Assembling & Using Your Product
Unpack all components carefully. Please check to ensure all parts have been
removed from the packaging. Some splashing may occur.
Components:
1.) Fountain Base 2) Left Toucan 3) Right Toucan
4) Pump 5) Metal Mesh 6) Small Connector
7) Dual Connector 8) Tubing (2) 9) Small Tubing
Assembling:
1. Place fountain on smooth and level surface.
2. Remove the pump from its packaging and adjust the flow control
to the lowest setting to avoid splashing until the fountain is
completely assembled.
3. Insert the small connector (6) into the opening on top of the pump
(4). Next, insert the small tubing (9) into the now assembled
small connector (6) and pump (4) (see Diagram A).
4. Now insert the two tubings (8) into the dual connector (7). Then,
insert the now assembled tubings (8) and dual connector (7) into
the previously assembled small tubing, small connector, and
pump (4+6+9). (See Diagram A).
5. After, place the pump (4) into the bottom of the reservoir (see
diagram B).
6. Make sure the pump’s wire (4.1) passes through the rectangular
opening found at the top of the fountain base (1). Then feed both
tubings (8) underneath the fountain base (1) into the 1st and 2nd
fountain metal tubes (see Diagram C).
7. Next, place the left toucan (2) into the 1st clamp found atop the
fountain base. Then tighten the clamp clockwise securing the left
toucan (2) to the tubing (8) and fountain base (1). Repeat the
process for the right toucan (3) into the 2nd clamp (see Diagram
D).
8. Now place the metal mesh (5) in the bottom of the reservoir to
minimize any splashing (see Diagram E).
9. Gently pour water into the fountain, being careful not to overflow
and cause splashing. Make sure the water completely submerges
the pump so the water runs clear during operation. Plug the pump
cord into your local power supply. Make sure that there is no
water around the plugs and always keep the power source in a
dry place (see figure 6 above).
oNOTE: We recommend that you use distilled water to
prevent scale build-up. The first time you operate the
pump it can take up to 5 minutes for the air to be
completely expelled and water begins to flow properly.

Trouble Shooting & Caution
If you have any questions and/or problems, please contact the retail store you
purchased this fountain.
If your pump fails to run
Check the circuit breaker or try a different outlet to make sure the pump is
receiving electrical power.
Check the pump discharge and tubing for any kinks and/or obstructions
Any buildup obstructing the water flow can be flushed with a garden hose
Check the rotor by removing the front cover & plate to access the impellor area.
Turn the rotor and make sure that the rotor is not jammed or broken
If your pump “spews”
Check the water level to make sure the pump is completely submerged and
there if enough water in the basin to operate your fountain. Not having enough
water will cause your pump to spew
If your pump is making abnormal loud noises
Disconnect the pump from the electrical power supply and remove the front
cover & plate
Carefully grip the impeller and gently pull the impeller/rotor assembly out of the
pump housing
Rinse the impeller/rotor assembly and clean the cavity with clean water. If
breakage or damage is found, contact your local retailer for part
Fountain Care
We recommend to use Alpine’s all natural cleansing formula to eliminate foam,
lime scale and calcium buildup, fight mineral deposits, leave water crystal clear,
help prevent staining, remove organic contaminants and treat discolored water.
This formula will help prevent pump damage due to hard water build up.
i. For small sized fountains holding water up to 7liters of water, we
recommend Alpine Item # PPL100
ii. For larger sized fountains holding water over 7liters of water, we
recommend Alpine Item # PPL102
iii. For more information please visit www.alpine4u.com
Caution
oAlways unplug the pump from the electrical outlet before
cleaning & handling
oUses with clean water only, do not place the fountain and/or
parts in any other liquid.
oPeriodically change water & clean the pump to keep free
from micro-organisms
oDisconnect and store the unit in a dry place if not in use for
an extended period of time
oDo not operate with water above 90°F or 30°C
oDo not lift, carry or pull the pump by the power cord
oDo not exceed the maximum voltage & wattage on
transformer
oNEVER LET THE PUMP RUN DRY