Alto-Shaam Converge CMC-H2H User manual

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Operator’s Manual
Converge®
Deluxe Control
CMC-H2H
CMC-H3H
Structured Air Technology™
MN-47239-EN
REV.03
05/23
EN
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Converge® ▪Operator’s Manual ▪MN-47239 ▪Rev 3 ▪5/23
2
Manufacturer’s Information
Copyright © Copyright 5/23 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.

FOREWORD
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FOREWORD
Enjoy your Alto-Shaam Converge Oven!
Structured Air
Technology™
The Alto-Shaam Converge Oven features Structured Air Technology, giving you
two or three ovens in one. It combines the flexibility of a multi-cook oven and the
versatility of combi cooking in each oven chamber. Two or three independent
ovens in one give you the freedom to steam, air fry, bake, grill, and more at the
same time without flavor transfer—all in a ventless, self-cleaning design. It
provides the ability to control temperature, fan speed, humidity level, and cook
time in each individual oven chamber.
Extend Your Manufacturer’s Warranty
Register Register your Alto-Shaam appliance online. Registering your appliance ensures
prompt service in the event of a warranty claim.
Your personal information will not be shared with any other company.
alto-shaam.com/warranty
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.

FOREWORD
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Enjoy your Alto-Shaam Converge Oven! . . . . . . . . . . . . . . . . . 3
Extend Your Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 7
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 7
Appliance Description and Intended Use. . . . . . . . . . . . . . . . . 8
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Labels 13
Label Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation 21
Dimension Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to Unpack the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . 23
ChefLinc Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . 24
How to Install the Water Supply and Drain. . . . . . . . . . . . . . . . 26
How to Install the Oven (60 Hz Cord and Plug Models) . . . . . . . . . 32
How to Install the Oven (50 Hz Models Without Cord or Plug). . . . . 35
How to Install the Oven on a Stand . . . . . . . . . . . . . . . . . . . . 40
How to View and Set up WiFi Connection. . . . . . . . . . . . . . . . . 46
How to Set up an Ethernet Connection . . . . . . . . . . . . . . . . . . 48
Operation 51
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 51
How to Preheat the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . 52
How to Cook with Programmed Recipes . . . . . . . . . . . . . . . . . 54
How to Cook in Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 56
How to Lock and Unlock the Screen. . . . . . . . . . . . . . . . . . . . 60
How to Cool Down the Oven . . . . . . . . . . . . . . . . . . . . . . . . 61
How to Create a Recipe . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
How to Modify, Duplicate, or Delete a Recipe . . . . . . . . . . . . . . 67
How to Create a Category . . . . . . . . . . . . . . . . . . . . . . . . . 69
How to Backup or Restore Settings with a USB Drive . . . . . . . . . . 71
How to Load Recipes from a USB Drive . . . . . . . . . . . . . . . . . . 73
How to Save Recipes to a USB Drive . . . . . . . . . . . . . . . . . . . 75
How to Update Software with a USB Drive . . . . . . . . . . . . . . . . 77
How to Change the Home Screen . . . . . . . . . . . . . . . . . . . . . 79
How to Change the Temperature Scale. . . . . . . . . . . . . . . . . . 81
How to Enable/Disable the Handle Light . . . . . . . . . . . . . . . . . 83

TABLE OF CONTENTS
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How to Enable/Disable Automatic Preheat . . . . . . . . . . . . . . . 84
How to Enable and Use the Replay Function . . . . . . . . . . . . . . 85
How to Lock Recipe Editing, Manual Cooking, or the Settings Screen 87
How to View Oven Information . . . . . . . . . . . . . . . . . . . . . . 89
How to Download HACCP Data . . . . . . . . . . . . . . . . . . . . . . 90
How to Calibrate the Temperature Probe . . . . . . . . . . . . . . . . 92
Maintenance 95
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Clean the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . . 97
How to Clean the Oven with the Catalyst Wash . . . . . . . . . . . . 100
How to View the Cleaning Log . . . . . . . . . . . . . . . . . . . . . 103
How to Set the Cleaning Time . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting 107
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
What to do if the Fan Indicator Light Illuminates . . . . . . . . . . . 110
What to do if the High Limit Screen Displays . . . . . . . . . . . . . 111
Notifications 113
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Conditions for Ovens Installed in New York City . . . . . . . . . . . 116
Warranty 117
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Declaration of Conformity 119

SAFETY
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SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.

SAFETY
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Appliance Description and Intended Use
Structured Air
Technology®
Alto-Shaam Structured Air Technology system allows for multiple, unique
cooking chambers within the same oven. Air is delivered by a blower located in
the rear of each cooking chamber. Air travels vertically through the jet plates into
each chamber. The food product is blown with hot air from above and below.
Structured Air plates at the top and bottom of the oven complete the upper and
lower cooking chambers. Each cooking chamber is independent from the other
and includes its own blower and heat source. The operator can select the optimal
cooking temperature, air velocity, humidity level, and cook time for each
chamber either manually or through programmed recipes.
Nomenclature CMC-H2H means Combi Multi-Cook, half-size, two-chamber, and hotel pans.
CMC-H3H means Combi Multi-Cook, half-size, three-chamber, and hotel pans.
Configurations Converge is available in two configurations: two- and three-chamber.
Intended use Converge ovens are intended to cook and steam food only. Any other use is
prohibited. This appliance is intended to be used for commercial applications, for
example in kitchens of restaurants, canteens, hospitals and in commercial
enterprises such as bakeries, butcheries, etc., but not for continuous mass
production of food.
Residual risks This oven is manufactured using ISO-certified processes. The oven is designed
with maximum safety in mind; however, there are residual risks to operators of
this oven. Residual risks include exposure to heat and exposure to hot food
products.
Possible misuse Misuse of this oven includes loading the oven with anything other than a food
product. Misuse also includes heating or cooking any food product that contains
alcohol or other flammable substance.
VMC-TS-000271

SAFETY
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Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪Connect the appliance to a properly grounded outlet. Do not use the appliance if
it is not properly grounded. Consult an electrician if there is any doubt that the
outlet used is properly grounded.
▪Keep the cord away from hot surfaces.
▪Do not attempt to service the appliance or its cord and plug.
▪Do not operate the appliance if it has a damaged cord or plug.
▪Do not immerse the cord or plug in water.
▪Do not let the cord hang over the edge of a table or counter.
▪Do not use an extension cord.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪Do not cover or block any of the openings of this appliance.
▪Do not cover racks or any other part of this appliance with metal foil.
▪Do not keep anything underneath the oven. Cooling air circulates through the
bottom for the electronics.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
▪Do not unplug or disconnect the appliance immediately after cooking. The
cooling fans must stay on to protect electrical components.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose, water jet, or steam cleaner to clean the exterior of the
appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
▪Do not remove the top cover or side panels. There are no user-serviceable
components inside.

SAFETY
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Operator training All personnel using the appliance must have proper operator training. Before
using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel with the following operator qualifications are permitted
to use the appliance:
▪Have received proper instruction on how to use the appliance.
▪Have demonstrated their ability with commercial kitchens and commercial
appliances.
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly.
▪The appliance is installed correctly.
▪The appliance is clean.
▪The appliance labels are legible.
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician will
void the warranty and relieve Alto-Shaam of all liability. Original manufacturer’s
replacement parts may be substituted; however, these parts must be of equal
quality and specifications as those provided by Alto-Shaam.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Sound power The A-weighted sound pressure level is below 70 dB(A).

SAFETY
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Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection

SAFETY
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LABELS
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LABELS
Label Locations
CT-PHD-013963
c
abd
o
u
f
g
h
i
j
k
l
m
n
e
p q r
d
t
s
21

LABELS
Converge® ▪Operator’s Manual ▪MN-47239 ▪Rev 3 ▪5/23
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1
Check fans
2
Made in U.S.A.
3
WARNING
Steam. Open door carefully.
4
WARNING
Hot surface
5
Every Alto-Shaam product is precision calibrated
prior to release from the factory to ensure accurate
temperature control.
LA-39033
Check fans
Compruebe los ventiladores
Vérifiez les ventilateurs
LA-39280
LA-39126
LA-46331

LABELS
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6
WARNING
Failure to follow cleaning instructions can cause
injury or equipment damage. Clean oven only with
Alto-Shaam concentrated cleaning tablets. Cleaner
is caustic. Avoid contact with skin or eyes. Wear PPE.
Read and understand the safety data sheet and the
operator’s manual before cleaning.
7
Treated, drinkable water connection point.
8
Drain water connection point.
9
Untreated, drinkable water connection point.
LA-39149
CombiTabs
LA-48004
WARNING
ADVERTENCIA
AVERTISSEMENT
Failure to follow cleaning instructions can
cause injury or equipment damage. Clean
oven only with Alto-Shaam cleaning tablets.
Avoid contact with skin or eyes. Wear PPE.
Read and understand the safety data sheet
and the operator’s manual before cleaning.
Si no se siguen las instrucciones de limpieza,
puede sufrir lesiones o daños en el equipo.
Limpie el horno solo con las pastillas de limpieza
de Alto-Shaam. Evite el contacto con la piel o
los ojos. Use equipo de protección personal
(Personal Protective Equipment, PPE). Lea
completamente la hoja de datos de seguridad y
el manual del operador antes de realizar
la limpieza.
Pour écarter les risques de blessures ou de dégâts
matériels, veiller à respecter les instructions de
nettoyage. Nettoyer le four uniquement avec les
pastilles nettoyantes Alto-Shaam. Éviter le contact
avec la peau et les yeux. Porter un EPI. Lire et
comprendre la fiche de données de sécurité et le
manuel de l’utilisateur avant de nettoyer.
LA-38909
LA-38911
LA-38910

LABELS
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10
WARNING
Electric shock hazard
Appliances with permanent electrical connections
that are mounted on casters must be secured to
building structure. Read installation instructions.
11
WARNING
Fire hazard
This oven is only for use with factory-supplied legs,
casters, or base.
12
WARNING
Fire hazard
For use only on noncombustible surfaces. Maintain
the correct clearances to combustibles.
LA-39148
This appliance is only for use with factory-supplied legs,
casters, or base.
Este aparato solo se puede usar con patas, ruedas o base
proporcionadas por la fábrica.
Ce appareil est destiné à être utilisé uniquement avec les
pieds, les roulettes ou le socle fournis par le fabricant.LA-39335
WARNING/ADVERTENCIA/AVERTISSEMENT
Fire Hazard
Peligro de incendio
Risque d'incendie
LA-39336
LA-39060
WARNING/ADVERTENCIA/AVERTISSEMENT
Combustibles Non-combustibles
Top/tope/haut 2” (51mm)
2” (51mm) 2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
Left/izquierda/gauche
Right/derecho/droite
Rear/posterior/arrière
Fire Hazard
For use only on noncombustible surfaces.
Maintain the correct clearances to combustibles.
Peligro de incendio
Risque d'incendie
Utilisation sur des surfaces non combustibles seulement.
Maintenir des dégagements corrects par rapport aux matières combustibles.
Solo para uso en superficies no combustibles.
Mantenga las distancias correctas de elementos combustibles.
LA-38994
51mm
51mm
51mm
51mm

LABELS
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13
WARNING
Electric shock hazard
To reduce the risk of electric shock, do not remove
or open cover. No user-serviceable parts inside.
Refer servicing to qualified personnel.
Qualified personnel: Disconnect power before
servicing.
14
Note: This label is only used on UL-certified appliances
that have 120V to ground wiring.
Use ________ AWG for supply connections.
Use only copper wires suitable for temperature less
than or equal to 90°C.
Do not connect to a circuit operating at more than
150 VAC to ground.
For use on individual branch circuits only.
15
Vector Multi-Cook Oven Patents
16
Certificate of Approval number, Fire Department -
City of New York.
17
Security seal
LA-38950
WARNING/ADVERTENCIA/AVERTISSEMENT
Electric Shock Hazard
To reduce the risk of electric shock, do not remove or
open cover. No user-serviceable parts inside.
Refer servicing to qualified personnel.
Qualified personnel: Disconnect power before servicing.
Danger de décharge électrique
Pour réduire le risque de décharge électrique, ne par
ouvrir ni retirer le capot. Ne contient pas de pièces
réparables par l’utilisateur. Confier les réparations à du
personnel qualifié.
Personnel qualifié : Sectionnez l’alimentation avant
toute intervention.
Peligro de descarga eléctrica
Para reducir el riesgo de descarga eléctrica, no retire ni
abra la cubierta. No hay piezas en el interior a la que se
les pueda realizar mantenimiento. Derive el mantenimiento
a personal calificado.
Personal calificado: Desconecte la energía antes de
realizar mantenimiento.
Use ______AWG for supply connecons.
Use only copper wires suitable for temperatures ≥ 90°C.
For use on individual branch circuits only.
Do not connect to a circuit operang at
more than 150 VAC to ground.
Use AWG ______ para las conexiones de suministro.
Use solo cables de cobre aptos para temperaturas mayores que 90 °C.
Para su uso en circuitos derivados individuales solamente.
No conecte a un circuito que funcione a más de 150 V CA a erra.
Uliser du calibre ______AWG pour les raccordements électriques.
Uliser exclusivement des conducteurs en cuivre qui conviennent à des
températures ≥ 90 °C.
Uliser exclusivement sur des circuits de dérivaon propres.
Ne pas raccorder à un circuit fonconnant sous plus de
150 VCA par rapport à la terre.
LA-38852
90°C
AWG
LA-39603
VECTOR®Multi-Cook Oven patents
U.S. 10,890,336
U.S. 10,337,745
U.S. 10,088,172
U.S. 10,088,173
U.S. 9,879,865
COA #5879
LA-46997
Security Seal
Security Seal
Security Seal
Security Seal Security Seal
Security Seal
Security Seal
Security Seal

LABELS
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18
WARNING
Burn hazard
Always load liquids, or foods that can become liquid
when heated, at an eye level where they can be
seen.
19
Retherm maximum capacity
20
For use on individual branch circuit only.
21
Alto-Shaam technical service QR code
LA-39123
WARNING / ADVERTENCIA / AVERTISSEMENT
Burn hazard. Always load liquids, or foods that can become liquid
when heated, at an eye level where they can be seen.
Peligro de quemaduras. Siempre coloque líquidos, o alimentos que
se puedan volver líquidos cuando se calientan, a nivel de los ojos
donde se puedan ver.
Risque de brûlure. Toujours charger les liquides, ou les aliments qui
deviennent liquides au chauffage, à hauteur des yeux où ils peuvent
être vus.
LA-47321
kg max. liter max. GN 1/1
CMC-2
CMC-3
16 10.88 2
24 16.32 3
kg
∑∑∑
alto-shaam.com

LABELS
Converge® ▪Operator’s Manual ▪MN-47239 ▪Rev 3 ▪5/23
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—
Press and release the high limit temperature reset
button(s).
—
Equipotential terminal
—
Consult instructions for operation and use.
LA-39715
VMC-H2, VMC-H3, VMC-H4
VMC-H2H, VMC-H3H, VMC-H4H
VMC-F3, VMC-F4
CMC-H2H
CMC-H3H
LA-36443-E

LABELS
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