Alto-Shaam Prodigi Classic Control 6-10E User manual

Service Manual
Prodigi®
MN-48156-EN
REV.01
5/23
EN
For the most current manual, visit alto-shaam.com
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6-10E
10-10E
7-20E
10-20E
20-10E
20-20E
Classic
Control
6-10G
10-10G
7-20G
10-20G
20-10G
20-20G

Manufacturer’s Information
Copyright © Copyright 05/23 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.
2

FOREWORD
FOREWORD
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.
3

INTENTIONALLY BLANK
4

TABLE OF CONTENTS
5
TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 7
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operation 11
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 11
Components 12
Control Layout Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Interface Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Relay Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Option Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . 19
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Gas System Layout Diagram . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting Trees. . . . . . . . . . . . . . . . . . . . . . . . . 29
Maintenance 19
22
Troubleshooting
Electrical Schematics QR Codes . . . . . . . . . . . . . . . . . . 36

INTENTIONALLY BLANK
6

SAFETY
SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.
7

SAFETY
Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪Connect the appliance to a properly grounded outlet. Do not use the appliance if
it is not properly grounded. Consult an electrician if there is any doubt that the
outlet used is properly grounded.
▪Keep the cord away from hot surfaces.
▪Do not attempt to service the appliance or its cord and plug.
▪Do not operate the appliance if it has a damaged cord or plug.
▪Do not immerse the cord or plug in water.
▪Do not let the cord hang over the edge of a table or counter.
▪Do not use an extension cord.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪Do not cover or block any of the openings of this appliance.
▪Do not cover racks or any other part of this appliance with metal foil.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
▪Do not unplug or disconnect the appliance immediately after cooking. The
cooling fans must stay on to protect electrical components.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Only clean the appliance when oven is OFF.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose or water jet to clean the appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
▪Do not remove the top cover or side panels. There are no user-serviceable
components inside.
8

SAFETY
Operator training All personnel using the appliance must have proper operator training. Before
using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel with the following operator qualifications are permitted
to use the appliance:
▪Have received proper instruction on how to use the appliance.
▪Have demonstrated their ability with commercial kitchens and commercial
appliances.
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly.
▪The appliance is installed correctly.
▪The appliance is clean.
▪The appliance labels are legible.
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician will
void the warranty and relieve Alto-Shaam of all liability. Original manufacturer’s
replacement parts may be substituted; however, these parts must be of equal
quality and specifications as those provided by Alto-Shaam.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Sound power The A-weighted sound pressure level is below 70 dB(A).
9

SAFETY
Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection
Service Technician
Training
Only trained personnel are permitted to service or repair the appliance. Service
technicians must be knowledgeable in current codes and standards as stated by the
appropriate agencies, such as:
▪The National Fire Protection Association (NFPA)
▪National Electrical Code (NEC)
▪The Service Technician’s employer
10

OPERATION
OPERATION
How to Turn On and Turn Off the Oven
Before you begin ▪The oven must be connected to electric power.
▪Make sure the gas supply is connected.
▪Make sure the water supply is connected.
Turning on the oven To turn on the oven, do the following.
Step Action
1. Touch the ON/OFF button a.
The oven is now on.
Turning off the oven To turn off the oven, do the following.
2. Touch and hold the ON/OFF button a until the “Shut Down Options” screen
displays. Touch “Shut down” b.
The oven is now off.
CT-TS-014421
CT-TS-014425
11
LED a
LED
a
b

J1
USB Host
J3
Backlight
J4
LCD interface
J10
Speaker
J12
12 VDC power
J21
ON/OFF
J38
Speaker
J2
Capacitive touch
S1
DIP switches
J19
INTERFACE BOARD
INTERFACE BOARD
SIDE B
BACKLIGHT
CABLE
LCD INTERFACE
CABLE
CAPACITIVE
TOUCH
CONTROL
PANEL
GLASS
L C D
RIBBON
CABLE
CAPACITVE
TOUCH
CABLE
SPEAKER
CONNECT
EITHER SIDE
DIP
SWITCHES
SEE DIP
SWITCH
TABLE
J
10
S1
J12
POWER SUPPLY
POSITIVE
NEGATIVE
INTERFACE BOARD
SPEAKER
SD CARD
CONNECT
EITHER SIDE
USB
PORT
ON/OFF BOARD
NOT TO SCALE
CAPACITIVE TOUCH
PRODIGI - CLASSIC
CONTROL BOARD
THIS DIAGRAM IS SUBJECT TO CHANGE WITHOUT NOTICE
ALWAYS USE THE ELECTRICAL SCHEMATIC FOR ACTUAL CONNECTIONS
1 2 3 4 5 6
Rev.5/3/2023
J
1
J
21
J
54
I2C
J
38
J
3
J
4
S
W
2
OFF
S
W
1
OFF
J
19
CAN

X6
D74
D41
D52
D70
D69
D68
D67
D66
D42
D40
D39
D38
D37
D36
D28
D27
D26
D25
D24
D23
D22
D21
D20
D19
D18
D17
D16
D15
D1
S1
S3
S2
X26
X24
J8
J7
J6
J5
J4
J3
J2
J1
X4
X13
X2
X8
X14
X10
X12
X11
X15
X7
X5
X9
X3
X1
X21
X20
X17
X18
X16
X19
X25
X23
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
X22
1
1
ON
PT100
PT1000
SEE DIP
SWITCH
TABLE
RIBBON
CABLE
TOP
OF OVEN
J2
J13
J13
Ethernet - PRO CAN Communication

COMPONENTS
13
Interface Board
J1
J21
J12
S1
BATT
J10
I2C
J3
J16
J54
J4
J38 SW2
INTERFACE BOARD SW1
SIDE A
WIFI
DO NOT USE
INTERFACE BOARD
SIDE B
TOP of
OVEN
VMC-TS-008222.ai
Product
Vector H
Cook & Hold
Vector F
Electric
Vector F Gas
-
Converge DX
Converge SX
Prodigi Pro
Electric
Prodigi Pro
Gas
Prodigi
Classic Elect
Prodigi
Classic Gas
Screen
Orientation
Landscape
Landscape
-
Landscape
Landscape
Portrait
Portrait
Portrait
Portrait
Portrait
Portrait
SW 6
OFF
-
OFF
OFF
OFF
OFF
OFF
ON
ON
ON
ON
SW 5
-
ON
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
ON
SW 4
OFF
ON
OFF
OFF
OFF
OFF
ON
ON
-
ON
ON
SW 3
OFF
ON
OFF
OFF
-
OFF
OFF
ON
ON
ON
ON
SW 2
OFF
-
OFF
OFF
OFF
OFF
OFF
OFF
ON
ON
ON
SW 1
OFF
ON
OFF
-
OFF
OFF
ON
ON
ON
ON
ON
AS-PHD-014227
Ref. Description
BATT Clock battery
I2C Capacitive touch cable
J1 USB connections
J3 Display back light
J4 LCD interface
J10 Speaker
J12 12 VDC power
J13Ethernet - PRO
TOP of
OVEN
J21 ON/OFF board
J38 Speaker
J54 RS 485/232 LVIO
S1 DIP switches (see table)
SW1 DIP switch (off)
SW2 DIP switch (off)
J16 8 GB micro SD card
J13

INTENTIONALLY BLANK
14

COMPONENTS
Control Board
15

1-14
1-2
-
-
-
-
-
-
-
1
3-4
Ref. Description Ref. Description
Yellow LEDs - Function Outputs
Amber LED 12V at 5V Converter
Blue LEDs - Rx - Tx Blinking
RLY 51 VFD - 20.20 - Lower - 440-480 Volt
Probe Jumpers 100Ω, or 1000Ω
Not Used
Not Used
Green / Red LED 5V
White Led - Heart Beat Blinking
Yellow LEDs - Function Outputs
-
9-12
13-14 Not Used
12 VDC Supply - Jumpers to IB
Steam Relief Valves (RV) Browning Valves
Pin(s)
D1
D15-D28
D36-D42
J1- J8
X1
D69-D70
D67-D68
D66
D52
-
-
X4
-
-
X3
-
X2
1-2
-
-
Not Used
N7, High Limit - Test
CB - IB Communication
X5
X7
X6
Pin(s)
D74 Green LED 3.3V
5-14
-
-
-
Not Used
X8
X9
-
B3 - Water Temp Probe - Condensate
Not Used
Not Used
X11 B10, Product Temp Probe
Not Used
-
X12
-
X13
X20
-
-
X14
X15
N6, Cavity Temp Probe
RGB Door Handle Lights
Pressure Switch - Water Supply
Door Switch
Not used
Steam Relief Valve Switch 1 (SW-1)
Not Used
X10
7-8
3-8
1-2
1-2
3-8
5-6
3-4
1-2
1-2
Not Used
S1 DIP Switches - See Table on El Schematic
S2 DIP Switches - See Table on El Schematic
S3 DIP Switches - See Table on El Schematic
-
-
-
-
1-2
RLY 50 VFD(s) - Power Enable
Not Used
2
Cavity LED
Not Used
Cavity LED - 20.10, 20.20
3
4
5-8 Not Used
Not Used
3-8
-
1-2 Fan Motor - High Limit - Upper - Classic
3-4
Not Used5-10
Fan Motor - High Limit - Lower - Classic
-
-
-
Not Used
Not Used
3-4
B5 - Probe- Steam Bypass
5-6
Not Used
3-12 Not Used
-
-
7-8
X16 1
2
3
4
X17
1-4
Steam Relief Valve Switch 2 (SW-2)
9-10
PWM to RB - Upper Burner
Hall Effect from RB - Upper Burner
Not Used
Not Used
1
2
3
4
PWM to RB - Lower Burner
Hall Effect from RB - Lower Burner
Not Used
X18
X19 Not Used
Not Used
Not Used
X21
X22
X23
X24
-
-
-
-
-
-
-
-
Interface to Option Board X4
Comm Cable to Relay Board X11
-
-
-
-
-
-
X25 Not Used
-
X26
X27
X28
-
-
-
Not Used
VFD(s) Communication - S600
Not Used
X29 Not Used
-
-
-
-
-
-
-
-
-
-
-
-
-
Not Used
Control Board COMPONENTS
-
-
-
16

Relay Board
COMPONENTS
17

Option Board COMPONENTS
18

MAINTENANCE
Maintenance Schedule
Requirements ▪See topic How to Clean the Oven.
▪Make sure the oven is cooled down and off—inside of chamber 140°F (60°C) or
less.
Daily For daily maintenance, do the following.
▪Remove any spills with disposable paper wipes or a damp cloth.
▪Wipe the outside of the oven with a damp cloth.
▪Wipe the oven gaskets with soap and water.
▪Inspect the oven gaskets for damage.
▪Wipe the front door glass.
▪Check the product probe.
▪Check the screen for cracking or peeling. Contact Technical Service if needed.
Weekly For weekly maintenance, do the following.
▪Clean the entire oven. Make sure to use a non-abrasive nylon scrub pad.
▪Do not spray the cleaner directly into the fan openings located in the rear of the
oven.
▪Inspect the oven cavity lamp.
▪Inspect the oven cavity for signs of grease/carbon buildup.
▪Check behind the fan panel inside the oven cavity for signs of grease/carbon
buildup.
▪Check behind the fan panel inside the oven cavity for signs of scale buildup.
▪Inspect the heat exchanger for any signs of major deformation. If yes,
immediately remove from service and take corrective action.
▪Inspect the heat exchanger for any loose/disconnected pipes or flanges. If yes,
immediately remove from service and take corrective action.
▪Inspect the convection elements for signs of cracking, deformation, or damage.
▪Clean the ventless hood grease filters.
Monthly For monthly maintenance, do the following.
▪Clean out the drip tray line.
▪Check the supplied water filtration and change as needed.
▪Check for software updates.
▪Check lighting.
▪Inspect and test the proper draining of the oven cavity.
▪Inspect the drain lines for leaks or clogs.
Continued on next page
19
MAINTENANCE

Continued from previous page
▪Inspect the oven cavity for any signs of scale buildup.
▪Inspect the ventless hood paper filter (replace as needed).
▪Test the ventless hood drain for proper drainage and signs of leaking.
▪De-scale as needed.
Yearly For yearly maintenance, do the following.
▪Replace the steam bypass hose.
▪Inspect and test the humidity control.
▪Inspect all drain hoses and clamps.
▪Inspect all steam water injection lines and clamps for leaks or potential issues.
▪Inspect wiring to heating elements. Re-tighten or secure as needed. Record the
amp draw.
▪Inspect the cleaning system pump and hoses for leaks and proper operation.
▪Inspect and test the proper draining of the oven cavity.
▪Inspect the upper browning valve hose.
▪Inspect the low pressure relief valve and hose.
▪Inspect the convection element seal from the electrical compartment.
▪Inspect the gas heat exchanger seal from the electrical compartment.
▪Inspect the N6 oven temperature probe seal.
▪Inspect the hand shower handle and hose.
▪Check operation of all electrical cooling fans.
▪Test steam injection solenoid.
▪Test condensate solenoid.
▪Check all electrical connections are properly connected and secure to the
boards.
▪Check door hinges and handles. Tighten, secure, or adjust as needed.
▪Check door gaskets for damage and seal.
▪Run the oven in convection mode and test operation.
▪Run the oven in steam mode and test operation.
▪De-scale as needed.
▪For ovens shipped to New Zealand or Australia, inspect the back flow preventer
check valve per AS/NZ3500.1 and AS/NZ3500.2
NOTE: Must be performed by a qualified professional.
MAINTENANCE
20