Alto-Shaam Prodigi 6-10E User manual

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Installation Manual
Prodigi™
Pro Control and Classic Control
6-10E
10-10E
7-20E
10-20E
20-10E
20-20E
6-10G
10-10G
7-20G
10-20G
20-10G
20-20G
MN-48109-EN
REV.02
06/23
EN
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Prodigi™ ▪Installation Manual ▪MN-48109 ▪Rev 2 ▪6/23
2
Manufacturer’s Information
Copyright © Copyright 6/23 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.
DANGER: Before starting the oven, make sure you do not detect
the odor of gas.
If you smell gas:
▪Shut off the gas supply immediately.
▪Do not attempt to light any appliance.
▪Do not touch any electrical elements.
▪Extinguish any open flame.
▪Evacuate the area.
▪Use a telephone outside of the property and immediately
contact your gas supplier.
▪If unable to contact your supplier, contact the fire department.

FOREWORD
Prodigi™ ▪Installation Manual ▪MN-48109 ▪Rev 2 ▪6/23
3
FOREWORD
Extend Your Manufacturer’s Warranty
Register Register your Alto-Shaam appliance online. Registering your appliance ensures
prompt service in the event of a warranty claim.
Your personal information will not be shared with any other company.
alto-shaam.com/warranty
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.

FOREWORD
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Extend Your Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 7
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation 11
How to Unpack the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . 11
ChefLinc Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . 12
How to Install the Oven on a Stand . . . . . . . . . . . . . . . . . . . . 14
How to Position the Oven . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to Connect the Wiring. . . . . . . . . . . . . . . . . . . . . . . . . 16
Electrical Kit Installation—50 Hz . . . . . . . . . . . . . . . . . . . . . . 21
Electrical Kit Installation—60 Hz . . . . . . . . . . . . . . . . . . . . . . 22
How to Install the Gas Connections . . . . . . . . . . . . . . . . . . . . 23
How to Install the Water Supply . . . . . . . . . . . . . . . . . . . . . . 25
How to Install the Water Drain. . . . . . . . . . . . . . . . . . . . . . . 28
How to Install the Liquid Cleaner (if equipped) . . . . . . . . . . . . . 33
How to Install the Grease Collection System (if equipped) . . . . . . . 34
Operation 37
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 37
Post-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . 38
Troubleshooting 39
Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

TABLE OF CONTENTS
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SAFETY
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SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.

SAFETY
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Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪All electrical connections must be made by a qualified and trained service
technician in accordance with applicable electrical codes.
▪Consult local codes and Specification Sheets for the electrical cable and breaker
size.
▪Power source must match voltage identified on appliance tag.
▪CE-approved appliances include an equipotential-bonding terminal marked with
the equipotential symbol.
▪For CE models, use a Type B current protection device that accommodates a
leakage current of 30mA.
Gas precautions Obey these gas precautions when using the appliance:
▪Only use the oven when the exhaust hood is turned on.
▪Keep the area around the oven clear of any obstructions that might slow down
the flow of cooling air.
▪Do not place objects near the oven’s exhaust vents.
▪Do not touch the exhaust vents while the oven is running or immediately after it
has been turned off.
▪Do not spray aerosols in the area of the oven during operation.
▪Do not store flammable materials in the area of the oven.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking food.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪If the appliance is installed on casters, freedom of movement of the appliance
must be restricted so that utility connections (including gas, water, and
electricity) cannot be damaged when the appliance is moved. If the appliance is
moved, make sure that all utility connections are properly disconnected. If the
appliance is returned to its original position, make sure that any retention
devices and utility connections are properly connected.
Continued on next page

SAFETY
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Continued from previous page
▪Do not cover or block any of the openings of this appliance.
▪Do not cover racks or any other part of this appliance with metal foil.
▪Do not keep anything underneath the oven that could block the vents.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Only clean the exterior of the appliance when oven is OFF.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose or water jet to clean the appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
▪Do not remove the top cover or side panels. There are no user-serviceable
components inside.
Operator training Before using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel are permitted to use the appliance. They must meet the
following qualifications:
▪Have received proper instruction on how to use the appliance
▪Are familiar with commercial kitchens and commercial appliances
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
Continued on next page

SAFETY
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Continued from previous page
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly
▪The appliance is installed correctly
▪The appliance is clean
▪The appliance labels are legible
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician, or
the use of non-factory parts, will void the warranty and relieve Alto-Shaam of all
liability.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Sound power The A-weighted sound pressure level is below 72 dB(A).
Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection
DANGER: Before starting the oven, make sure you do not detect
the odor of gas.
If you smell gas:
▪Shut off the gas supply immediately.
▪Do not attempt to light any appliance.
▪Do not touch any electrical elements.
▪Extinguish any open flame.
▪Evacuate the area.
▪Use a telephone outside of the property and immediately
contact your gas supplier.
▪If unable to contact your supplier, contact the fire department.

INSTALLATION
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INSTALLATION
How to Unpack the Oven
Before you begin Make sure you have:
▪An appropriate lifting device and enough personnel to safely move and position
the weight of the oven. See Specification Sheet for the weight of the oven.
▪Cutting tools to remove the packaging.
Unpack the oven To unpack the oven, do the following.
Step Action
1. Remove the box. Save all packing materials for inspection by the carrier.
2. Remove the plastic wrap.
3. Cut the retaining straps.
4. Remove the oven from the pallet using an appropriate lifting device.
5. Remove the foam and paperwork from the cavity of the oven.
6. Remove the protective paper from the outside of the oven.
Result The oven is now unpacked.
NOTE: Examine the appliance for damage. If the appliance
has been damaged, do not use the appliance until it has
been inspected by an authorized service provider. Contact
your carrier or Alto-Shaam customer service.

INSTALLATION
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12
ChefLinc Installation Checklist
Place this form with the oven’s records.
Continued on next page
Connectivity Pre-Installation Checklist
Will you connect the oven to the Internet using Wi-Fi or
Ethernet? Wi-Fi Ethernet Unable to answer
Wi-Fi Connections
Is the Wi-Fi network that is to be used a WPA2 secured
network? Yes No Unable to answer
Is this network also used to send and receive point of
sale information (credit card data, register receipts)? This
is NOT recommended for any installation.
Yes No Unable to answer
Have you been provided with the network name (SSID)
for the oven to connect to? Yes No Unable to answer
Have you been provided the password for the Wi-Fi
network to be used? Yes No Unable to answer
At the final location that the oven will be installed, can
you connect to the Wi-Fi system with your phone? Yes No Unable to answer
Using your phones Wi-Fi connection, are you able to
connect to alto-shaam.com? You are testing for any
additional security on the network to block access to
external sites. You will need to turn off your cellular
service on your phone to make sure you're using the
Wi-Fi network.
Yes No Unable to answer
Ethernet Connections
At the final location that the oven will be installed, is
there an open Ethernet port conveniently located? Yes No Unable to answer
Is the Ethernet port live (providing Internet access)? Yes No Unable to answer
Is the Ethernet harness accessory ordered with the unit? Yes No Unable to answer
Is there site action required? Yes No
Action required:

INSTALLATION
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Continued from previous page
Connectivity Installation Checklist
Refer to Network Status screen
What is your connection type? Wi-Fi Ethernet
What color is the network status icon? Red Yellow Green
What is the Internet status? Connected Not connected
What is the cloud status? Connected Not connected
What is the update server status? Connected Not connected
What is the SSID (network name)?
What is the password?
What is the IP address?
What is the Front End (FE) software version number?
What is the Back End (BE) software version number?
What is the Control Board (CB) software version
number?
Is this the latest software version?
Validate via: https://www.alto-shaam.com/en/customer-
support/software-downloads
Yes No

INSTALLATION
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14
How to Install the Oven on a Stand
Before you begin Make sure you have:
▪The appropriate stand for your oven
▪Regulation UL 197, 91.8
▪An appropriate lifting device and enough personnel to safely move and position
the weight of the oven. See Specification Sheet for the weight of the oven.
Procedure To install the oven on a stand, do the following.
Step Action
1. Lift the oven. Make sure to not damage the components on the bottom of
the oven with the forks.
2. Lower the oven onto the stand. Make sure the legs fit into the pockets on the
stand.
Result The oven is now installed on the stand.
CAUTION: Crushing hazard.
Lock the casters of the stand if equipped to prevent
the oven from moving during installation.
VMC-TS-016081
VMC-TS-016084

INSTALLATION
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How to Position the Oven
Before you begin Make sure you have an appropriate lifting device and enough personnel to
safely move and position the weight of the oven. See Specification Sheet for the
weight of the oven.
Requirements ▪The oven must be installed on a level surface.
▪The oven must not be installed in any area where it may be affected by steam,
grease, dripping water, high temperature, or any other severely adverse
conditions.
▪The oven is not intended for built-in installation.
Position the oven To position the oven, do the following.
Step Action
1. Make sure that:
▪The location where the oven is being installed is rated to support the
weight of the oven,
▪The oven is within five feet of the appropriate electrical source,
▪You follow the oven clearance guidelines. Refer to the Specification
Sheet for the clearance requirement.
2. Move the oven to the installation location and onto the final resting surface.
Result The oven is now correctly positioned.

INSTALLATION
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How to Connect the Wiring
Hard-wired models:
Hard-wired models must be equipped with a country-certified, external, all-pole
disconnection switch with sufficient contact separation. Hard-wired models that
are mounted on casters must have a strain relief device (tether) to prevent strain
on the power supply cord. If a power cord is used for the connection of the
product, an oil resistant cord like H05RN or H07RN or equivalent must be used.
Continued on next page
WARNING: Electric shock hazard.
This procedure to be done only by qualified personnel familiar
with local electrical codes.
WARNING: Electric shock hazard.
Appliances without a cord provided by the factory must be
equipped with a cord of sufficient length to permit the appliance
to be moved for cleaning.
Always use the correct AWG/IEC wire size based on the electrical
requirements for the appliance.
WARNING: Electric shock hazard.
To prevent serious injury, death, or property damage:
All electrical connections must be made by a qualified and
trained service technician in accordance with applicable electrical
codes.
This appliance must be adequately grounded in accordance with
local electrical codes or, in the absence of local codes, with the
current edition of the National Electrical Code ANSI/NFPA No 70.
In Canada, all electrical connections are to be made in
accordance with CSA C22 1, Canadian Electrical Code Part 1 or
local codes.
CE-approved appliances include an equipotential-bonding
terminal marked with the equipotential symbol. Provisions for
earthing are to be made in accordance with IEC: 60335-1 section
27 or local codes.
WARNING: Electric shock hazard.
Power source must match voltage identified on appliance rating
tag. The rating tag provides essential technical information
required for any appliance installation, maintenance or repairs
Do not remove, damage or modify the rating tag.
NOTICE
Where local codes and CE regulatory requirements apply,
appliances must be connected to an electrical circuit that is
protected by an external GFCI outlet.

INSTALLATION
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Continued from previous page
Before you begin Make sure you have:
▪Screwdriver (Phillips #2)
▪Nut driver (1/4-inch)
Connect the wiring To connect the wiring, do the following.
Step Action
1. Remove the side panel /.
2. Locate the electrical knockouts 0. Determine which knockout is the correct
size and remove the knockout. The oven can be wired using either access
location.
Continued on next page
WARNING: Electric shock hazard.
Make sure the supply cord is not connected to the
power source.
CT-TS-016125
a
a
CT-TS-016131
b
b

INSTALLATION
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Continued from previous page
3. Locate the main terminal blocks in the oven 1.
4. Insert the cord grip 2.
5. Slide the supply cord 3through the cord grip.
Continued on next page
NOTE: Your oven model may vary from the image.
CT-TS-016134
c
CT-TS-016137
d
CT-TS-016140
e

INSTALLATION
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Continued from previous page
6. Install the supply cord into the oven far enough to reach the ground terminal
block.
Connect the wires to the appropriate terminals (L1, L2, L3, etc.) 4in
accordance with local codes and regulations. Install the ground wire 5to
the ground terminal.
7. Tighten the cord grip sealing nut onto the supply cord.
Continued on next page
NOTE: Where bonding is required, the equipotential-
bonding terminal is located at the bottom rear of the
oven.
CT-TS-016143
g
f
CT-TS-016146

INSTALLATION
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Continued from previous page
8. Press and release the high limit temperature reset button 6.
9. Re-install the side panels.
10. Connect the supply cord to the power supply.
Result The electrical connections are now installed.
CT-TS-016149
h