Alvarado SUPERVISOR 4500 User manual

Alvarado Manufacturing Company, Inc.
12660 Colony Street, Chino, CA 91710
Phone: [phone]
Fax: [phone]
[email protected]
www.alvaradomfg.com
PUD4386R1-1
SUPERVISOR 4500
(SU4500)
Optical Turnstile with Bi-directional Motorized Barriers
User Guide

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Supervisor 4500 User Guide
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Contents. ........................................................................................................................................................ 3
Safety Precautions. ........................................................................................................................................ 4
Purpose Of This User Guide. ......................................................................................................................... 5
Intended Users. ........................................................................................................................................ 5
User Responsibilities. ............................................................................................................................... 5
SU5000 Overview........................................................................................................................................... 6
SU4500 Components - Exterior View. ...................................................................................................... 6
SU4500 Components - Interior View. ....................................................................................................... 8
SU4500 Cabinets. .................................................................................................................................. 10
SU4500 Options. .................................................................................................................................... 13
Access Control Integration. .................................................................................................................... 14
SU4500 Functionality.................................................................................................................................... 15
Passage Modes...................................................................................................................................... 15
Setting Passage Modes.......................................................................................................................... 16
Bi-directional Tra󰀩c and Smart Use of Passage Modes. ....................................................................... 16
User Status Display. ............................................................................................................................... 18
Open / Close Status Light....................................................................................................................... 19
Operational Sounds................................................................................................................................ 20
SU4500 Operation........................................................................................................................................ 22
Powering On / O󰀨. .................................................................................................................................. 22
User Instructions..................................................................................................................................... 23
Turnstile Operations. .............................................................................................................................. 25
I/O Control. ................................................................................................................................................... 31
Inputs...................................................................................................................................................... 31
Outputs. .................................................................................................................................................. 34
SU4500 Conguration Preparation............................................................................................................... 37
Overview................................................................................................................................................. 37
New Installation Conguration Checklist. ............................................................................................... 37
Installing the Conguration Tools............................................................................................................ 38
Connecting a Laptop Directly to the Turnstile......................................................................................... 39
Operating System Conguration. ................................................................................................................. 40
Setting the Local System Time. .............................................................................................................. 42
Setting the Turnstile IP Address. ............................................................................................................ 44
Maintenance................................................................................................................................................. 46
Weekly Safety Check. .................................................................................................................................. 47
Troubleshooting............................................................................................................................................ 48
Appendix A - Conguring Dynamic Lights. ................................................................................................... 50
Revision History............................................................................................................................................ 55
Contents

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• For indoor use only.
• Use only skilled individuals to install and service the turnstile.
• DO NOT operate the turnstile if it has been damaged in any manner. If damaged, have the unit
repaired or adjusted by a skilled service person before use.
• DO NOT modify or alter the turnstile.
• Have skilled individuals maintain the turnstile according to a proper maintenance schedule.
• In access control applications, train all personnel that will be using the turnstile in the proper
method of operation. In addition, properly train new users as they are added to the system.
• DO NOT use non-Alvarado parts to repair a damaged turnstile.
• Power o󰀨 the turnstile before connecting or disconnecting any communication or power wiring
to the turnstile.
• Pour utilisation à l'intérieur seulement.
• Utilisez uniquement des personnes qualiées pour installer et entretenir le tourniquet.
• NE PAS faire fonctionner le tourniquet s'il a été endommagé de quelque façon. S'il est
endommagé, faire réparer ou ajuster l'unité avant l'utilisation par un(e) préposé(e) à l'entretien
qualié(e).
• NE PAS modier ou altérer le tourniquet.
• Le tourniquet doit être maintenu selon un calendrier d'entretien adéquat par des personnes
qualiées.
• Dans les applications de contrôle d'accès, former tout le personnel qui utilisera le tourniquet
selon la bonne méthode de fonctionnement. De plus, bien former les nouveaux utilisateurs à
leur intégration au système.
• NE PAS utiliser des pièces ne provenant pas du Alvarado pour réparer un tourniquet
endommagé.
• Suivez strictement les instructions de manutention pour déplacer ou soulever le tourniquet lors
de l'installation
• Éteignez le tourniquet avant de brancher ou de débrancher le câblage de communication ou le
câblage d'electricité.
• This turnstile can be used by children aged 12 and above, inexperienced persons, or
persons with reduced physical, sensory, or mental conditions, if such children or persons are
supervised, or have been provided instruction regarding the safe and proper usage. Children
shall not play with or around the turnstile.
• The turnstile shall be disconnected from its power source during service and when replacing
parts. The turnstile shall be disconnected from its power source before connecting or
disconnecting any communication or other activation/feedback control wires. If it is not possible
that the technician can check from any point to which he has access that the main power is
removed, a disconnection with a locking system in the isolated position shall be provided.
Safety Precautions
WARNING The Supervisor 4500 may present a risk to persons and property if it is not
operated correctly. Therefore, this manual must be read in its entirety and
all safety and operations information must be adhered to. Note the following
precautions:

Supervisor 4500 User Guide
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Purpose Of This User Guide
The Supervisor 4500 (“SU4500”) User Guide is an operational manual which describes the operational
features of Alvarado SU4500 optical turnstile product.
The manual is intended for use by owners, facility operators, and system integrators responsible for the
product, the facility access system and the employees, vendors and invitees that will use the equipment on
a day-to-day basis.
As owner or caretaker of the equipment, it is essential that you maintain your SU4500s and ensure safe
product use by the employees, vendors, and invitees that will be utilizing the product.
The operation of the SU4500s should be tested weekly to ensure the product is operating correctly. This
User Guide provides instructions for a Weekly Safety Check.
Intended Users
User Responsibilities

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SU4500 Components - Exterior View
An overview of the major turnstile components is presented below [Fig. 1 & Fig. 2]. More information on
these components can be found later in the User Guide.
Fig. 1Fig. 1 SU4500 Components - Exterior ViewSU4500 Components - Exterior View
B
SU5000 Overview
The SU4500 is an optical turnstile that provides bi-directional access control in conjunction with a facility
access control system. The SU4500 utilizes tandem motorized barriers and integrated optical sensors to
control access. The optical sensors detect patrons, determine the direction of patron movement, and detect
both authorized and unauthorized users.
DF
C
E
A

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SU4500 Components - Exterior View (cont.)
A
B
C
D
User Status Display / Card Reader Location
The user status display provides visual instructions to users regarding the status of presented
credentials (based on data from the access control system) and visual notication of alarm
conditions.
A card reader is normally installed underneath the lid directly below the user status display.
Open / Closed Status Light
Open / closed status lights are mounted to the right-hand leg for each direction of entry. The lights
function similar toll booth lights, and notify the user of turnstile availability status.
Operational Sensors
Operational sensors are located inside the top channel of the cabinet, running horizontally the length
of the cabinet. Infrared transmitters are on the Secondary side of the turnstile. Infrared receiver
sensors are on the Main side of the turnstile.
Operational sensors have multiple purposes. These include the detection and monitoring of users
as they enter, pass through and exit the turnstile, and the detection of objects in the path of opening
barriers.
Safety Sensors
Safety Sensors are located in the center portion of the cabinet on both the entry and exit side of the
turnstile. Infrared transmitters are on the Secondary side of the turnstile. Infrared receiver sensors
are on the Main side of the turnstile. Safety sensors are used to prevent the barriers from opening
and closing on a user.
Motorized Barriers
The motorized moving barriers are acrylic with a special abrasion resistant coating. The barriers
operate bi-directionally. Movement of the barriers is accomplished through the integration of
brushless DC motors, digital position encoders, motor controllers and motor control software using
closed loop position control.
Side Panels
Side Panels are acrylic with a special abrasion resistant coating.
E
F

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I
J
K
Fig. 2Fig. 2 Cabinet Interior (Main Cabinet)Cabinet Interior (Main Cabinet)
SU4500 Components - Interior View
M
L
M

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Main Turnstile Controller & I/O Control Board
There is one main turnstile controller and one I/O control board per turnstile. The two boards are
stacked inside the Main cabinet. The I/O control board is the outward most accessible board and is
the interface point between the turnstile and the facility access control system. Passage activation
and the various other inputs and outputs available from the turnstile are accessed through the I/O
control board terminal strips. The main turnstile controller houses the CPU unit and various hardware
ports, such as USB, Ethernet, and HDMI.
Motor Controller Board
Each turnstile has two motor controller boards. Each motor controller board controls one of the
two turnstile motors. Low-voltage power and various data signals are also routed through motor
controller boards.
Motors
Each turnstile has two brushless DC motors (combined with planetary gearbox and electro-
mechanical brake) that operate the drive system moving the barriers.
Power Switch
There is one power switch installed per turnstile. The power switch is installed in the base of the
Main / center Cabinet on the secured side.
Safety Sensors
There are four safety sensors per cabinet.
I
J
K
M
L
SU4500 Components - Cabinet Interior View (cont.)

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SU4500 Cabinets
There are three types of SU4500 cabinets used to create passage lanes: a Main Cabinet, a Secondary
Cabinet, and a Center (Expansion) Cabinet. A single passage lane consists of a Main Cabinet and a
Secondary Cabinet [Fig. 3]. The Center Cabinet is used to create additional passage lanes with the addition
of a single cabinet [Fig. 4].
Each cabinet has an unsecured and secured side. Alvarado follows what we call the “right-hand rule" - user
status lights and card readers are always installed on the right-hand side as you enter the turnstile.
The center portion of the Main Cabinet contains
the main turnstile controller, I/O control board,
motor and motor controller board, safety sensor
receivers, one moving barrier, and a power switch
located at the base on the secured side.
The top channel of the Main Cabinet contains the
operational sensor receivers, a drive system, and
a User Status Display that communicates turnstile
status to the user. A card reader is normally
installed during installation underneath the lid
below the card reader icon.
Main Cabinet
Fig. 3Fig. 3 Single Lane CongurationSingle Lane Conguration
Secured
Side
Unsecured
Side
Secondary
Cabinet Main
Cabinet
Power
Key
Switch
The center portion of the Secondary Cabinet
contains a motor and motor controller board,
safety sensor transmitters, and one moving barrier.
The top channel of the Secondary Cabinet
contains the sensor transmitters, a drive system,
and a User Status Display that communicates
turnstile status to the user. A card reader is
normally installed during installation underneath
the lid below the card reader icon.
Secondary Cabinet
*
*
*Normal positions for card readers
located under the card reader icon.
Center cabinets contain both Main and Secondary components. Center cabinets are extension cabinets
used in multi-lane applications. An unlimited number of center cabinets can be added.
The center portion of the center cabinet contains the main turnstile controller, I/O control board, two motors
and two motor controller boards, safety sensors for both the Main and Secondary side of the center
cabinet, two moving barriers, and a power switch located at the base on the secured side of the Main side.
The top channel of the center cabinet contains Main and Secondary side operational sensors, two drive
systems, and two user status displays that communicate turnstile status to the user. Two card readers are
normally installed during installation underneath the lid below the card reader icon on both sides of the
center cabinet top channel.
Center Cabinet (Multi-Lane Conguration)

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Secondary
Cabinet Center Cabinet Main
Cabinet
Main
Side Secondary
Side
Secured Side
Unsecured Side
**
**
Power
Key
Switch
Power
Key
Switch
SU4500 Cabinets (cont.)
Fig. 4Fig. 4 Multi-Lane CongurationMulti-Lane Conguration
*Normal positions for card readers located under the card reader icon.

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SU4500 Cabinets (cont.)
SU4500 cabinets can be equipped with di󰀨erent sized barrier widths to create both 28" and 36" lanes.
[Fig. 5] shows a multi-lane conguration with a 36” passage width on left and 28” passage width on
right.
Center Cabinet (Combination 36" & 28" Widths)
Secured Side
Unsecured Side
Secondary
Cabinet Center Cabinet Main Cabinet
36" Lane 28" Lane
Fig. 5Fig. 5 Multi-Lane Conguration (36" & 28" Widths)Multi-Lane Conguration (36" & 28" Widths)

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SU4500 Options
There are various SU4500 options. Options relating to turnstile operation are listed below:
Alternate Power Supply
A 220 - 240 VAC, 50 Hz power supply and appropriately rated key switch are utilized.
Automatic Barrier Opening On Loss of Power
An enclosure houses the turnstile UL listed power supply and power bu󰀨er. On loss of power, the power
bu󰀨er retains enough power to automatically open the barriers to the exit direction.
Barrier Widths
Moving barrier widths may be customized to meet unique installation requirements.
Barrier Side Panel Etching
Customer's choice of logo / artwork may be etched on the clear moving barriers and / or clear side panels.
Baseplate
A baseplate for either single lane or multi-lane congurations is available. The baseplate is powder coated
black with a black non-slip coating in the passageway area. The baseplate includes enclosed cable runs
and eliminates the need for trenching or stubbing up conduit from the oor.
Card Reader Integration
Custom reader integration is available.
Climb Over Detection
Load cells are installed underneath the lid to detect an unauthorized user attempting to climb on the lid to
gain entry.
Custom Cabinets & Lids
External cabinet & lid materials may be powder coated or plated in a variety of nishes.
Longer Interconnect Cables
Among the cabling requirements for the SU4500 is an “interconnect cable" that runs through conduit
between the two turnstile cabinets. The standard interconnect cable length is 8’. Longer interconnect cables,
available in 13', 20’ and 40’ lengths, are available on a custom order basis.
Side Panel Illumination (Dynamic)
The Dynamic Side Panel Illumination allows a user to illuminate the SU4500 side panels in various RGB
colors and create various transition lighting e󰀨ects.

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SU4500 Options (cont.)
GateKeeper
GateKeeper is an optional web-based application that allows Alvarado optical turnstiles installed to be
controlled from multiple devices including desktops, tablets, mobile devices, and integrated touch screens.
GateKeeper allows the control and scheduling of most day-to-day operating functions including designating
a turnstile as entry or exit only, opening or closing a turnstile, and allowing single passage overrides for
guests or personnel that have forgotten their access card. The application also includes various other
functions. These functions include an emergency “open all turnstiles” capability that is in addition to the
emergency override / re alarm capabilities of the SU4500. The application has tiered login levels with
three levels of security (Operator, Supervisor, and Administrator).
There are two types of interfaces to allow an access control system to operate with the SU4500:
Dry Contacts
Single passage activation and the various other inputs and outputs available to / from the SU4500 are
accessed through the I/O control board located in the Main cabinet. The required system input to the
SU4500 is a voltage free, momentary dry contact (unless otherwise indicated). Outputs to the SU4500
are also voltage-free, momentary dry contacts. In rare cases, depending on the access control system, it
may be desirable to utilize isolation relays to ensure proper system signaling. Additional information on I/O
interfacing is provided later in this manual.
TCP/IP
For select projects, a TCP/IP interface is available. This interface allows a third party access system to
communicate to / from the SU4500 using a dened TCP/IP command structure. There is an additional
charge for use of the TCP/IP interface and implementation requires programming e󰀨orts on the part of the
access system provider. Instructions pertaining to the TCP/IP interface is outside the scope of this manual.
Access Control Integration

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SU4500 Functionality
Passage Modes
Entry and exit directions can be individually congured to di󰀨erent passage modes to suit facility
requirements. For example, a turnstile can be congured for Controlled Passage mode in the entry and exit
directions, or Controlled Passage mode in the entry direction and Free Passage mode in the exit direction.
The turnstile may also be congured to any combination of the passage modes listed below.
The various passage modes are described below.
Controlled Passage Mode
In Controlled Passage mode, the barriers are closed, securing the turnstile. Upon receipt of an
authorization signal from an access control system the barriers move away from the user to the open
position, allowing a single passage in the authorized direction. The barriers will close after the user has
passed through the turnstile, or if no passage occurs after activation, after the entry access time (6 second
default) has expired.
Free Passage Mode
In Free Passage mode, an access control authorization signal is not required for a user to pass through the
turnstile. Barriers are closed until a user enters the turnstile in the Free Passage mode direction, at which
time the barriers automatically open in the direction of travel. The barriers will close after the user has
passed through the turnstile, or if no passage occurs after activation, after the entry access time (6 second
default) has expired.
No Passage Mode
No passage is allowed. The barriers are closed and remain closed. Valid electronic credentials are ignored
and passage is not allowed. The barriers will still open in the exit direction (toward the unsecured side) if a
re alarm input is received.
Visitor Passage Mode
Visitor Passage mode places the turnstile in Free Passage mode and disables the barriers in both the entry
and exit directions. The purpose if this mode is to allow a group of non-credentialed visitors to enter and
leave the facility without requiring an attendant to enter individual authorizations for each person. Typically,
Visitor Passage mode is enabled / disabled with the use of a toggle button at a security desk.

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Bi-directional Tra󰀩c and Smart Use of Passage Modes
Setting Passage Modes
Bi-directional tra󰀩c passage modes are: (1) controlled entry / controlled exit [Fig. 6], (2) controlled entry
/ free passage exit [Fig. 7]. Either of these congurations require users to wait for oncoming users to
complete their passage before entering the turnstile.
Turnstile Passage Modes can be set in one of two ways:
I/O Control Board
Passage Modes are set via wiring to the I/O control board inputs. This method is ideal for facilities that
do not require changing passage mode congurations throughout the day. This is the most common
method used by our customers. Instructions for wiring to the I/O control board are provided in the SU4500
Installation Instructions.
GateKeeper
GateKeeper is an optional web-based application. GateKeeper, along with other functionality, allows the
passage modes for both the entry and exit side of the turnstiles to be changed. Instructions on conguring
passage modes using GateKeeper is outside the scope of this manual.
CONTROLLED
ENTRY
CONTROLLED
ENTRY
*FREE
PASSAGE EXIT*
CONTROLLED
EXIT
Fig. 6Fig. 6 Controlled Entry / Controlled ExitControlled Entry / Controlled Exit Fig. 7Fig. 7 Controlled Entry / Free-Passage ExitControlled Entry / Free-Passage Exit

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Bi-directional Tra󰀩c and Smart Use of Passage Modes (cont.)
Bi-directional passage modes are generally suitable for low to medium volume applications. Tra󰀩c is
generally heavy in only one direction at a time (arriving in the a.m. or leaving in the p.m.) and users
naturally work out a protocol similar to drivers at a four-way stop.
For higher-level tra󰀩c applications, and where there are multiple turnstiles at an entry point, faster
throughput can often be achieved by closing one direction of passage on select turnstiles as shown in
[Fig. 8 & Fig. 9].
Fig. 8Fig. 8 Morning / Return from LunchMorning / Return from Lunch
Fig. 9Fig. 9 Evening / Leave to LunchEvening / Leave to Lunch
Secured Side
Unsecured Side
LANE 1
ENTRY OPEN
LANE 2
ENTRY OPEN
LANE 3
EXIT OPEN
LANE 3
ENTRY CLOSED
LANE 2
EXIT CLOSED LANE 1 EXIT CLOSED
LANE 1
ENTRY OPEN
LANE 2
ENTRY CLOSED
LANE 3
ENTRY CLOSED
LANE 1
EXIT CLOSED
LANE 3
EXIT OPEN LANE 2
EXIT OPEN
Secured Side
Unsecured Side

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The user status display is used to communicate turnstile and credential status to the user. There is one
user status display located on the right-hand side of the turnstile lid for each direction of travel [Fig. 10].
The user status display functions as follows:
Card Presentation Area
User Status Display
Fig. 10Fig. 10 User Status DisplayUser Status Display
(Flashing)
User Status Icon Indicates:
10A
An illuminated amber light
means the turnstile is ready for
card presentation.
10B
An illuminated green light
indicates passage is allowed in
the direction of passage after
valid credentials have been
presented.
10C
An illuminated red light indicates
passage is prohibited in the
direction of passage.
10D
A solid green light indicates
the turnstile is in Free Passage
mode in the direction of
passage.
10E
A ashing red light indicates the
turnstile has an alarm condition
and / or invalid credentials have
been presented.
User Status Light

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Open / Close Status Light
Open / Closed Status Lights are mounted to the right-hand leg for each direction of entry. The lights
function similar toll booth lights, and perform in the following manner:
Open / Close Light Indicates:
11A
An illuminated green bar indicates the turnstile
is open for use. The bar remains green when a
valid card input is received.
11B
An illuminated red bar indicates the turnstile is
closed for use. The barrier will not open in the
direction of travel unless a re alarm input is
received.
11C
A ashing red bar indicates the turnstile has an
alarm condition.
(Flashing)
Fig. 11Fig. 11 Open / Closed Status LightOpen / Closed Status Light

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Operational Sounds
The SU4500 comes pre-congured with operational sounds to alert users and attendants of turnstile activity
and alarm conditions. The sounds and alarms are played from the speakers mounted to each leg of Main
and center cabinets.
The default operational sounds can be replaced with custom sounds using LaneCong. Information on
conguring operational sounds can be found in the LaneCong User Guide located on the
File Management CD.
Operational Sound /
Alarm
Description Alarm Sound
File Name
Access Granted (Entry
Direction) Good card / access granted in the entry direction. entgranted.wav
Access Denied (Entry
Direction) Bad card / access denied in the entry direction. entdenied.wav
Access Granted (Exit
Direction) Good card / access granted in the exit direction. extgranted.wav
Access Denied (Exit
Direction) Bad card / access denied in the exit direction. extdenied.wav
Unauthorized Presence
(Entry Direction) User entered the turnstile in the entry direction without presenting card. entuauth.wav
Unauthorized Presence
(Exit Direction) User entered the turnstile in the exit direction without presenting card. extuauth.wav
Blocked Sensor
(Entry Direction) An operational sensor is blocked on the entry side of the turnstile. entblk.wav
Blocked Sensor
(Exit Direction) An operational sensor is blocked on the exit side of the turnstile. extblk.wav
Unsafe to Open
(Entry Direction) Barriers are not opening in the entry direction because an object is detected in the barrier swing
path.
entunsafeopen.wav
Unsafe to Open
(Exit Direction) Barriers are not opening in the exit direction because an object is detected in the barrier swing
path.
extunsafeopen.wav
Tailgating (Entry Direction) Tailgating / unauthorized passage has been
detected in the entry direction. enttail.wav
Tailgating (Exit Direction) Tailgating / unauthorized passage has been
detected in the exit direction. extail.wav
Table 1Table 1 Operational SoundsOperational Sounds