Amazon Kindle Fire Operating instructions

Troubleshoot Kindle Fire
(1st Generation)
© 2015 Amazon.com, Inc. or its affiliates. All rights reserved.

Contents
Troubleshooting Your Kindle Fire 1st Generation
Registration Issues
Screen Issues
Wi-Fi
USB
Password
Battery
Newsstand
Books
Music or Audio Issues
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Troubleshoot Kindle Fire
Common troubleshooting steps for Kindle Fire (1st Generation).
Registration Issues
Issue
Resolution
My Kindle Fire is already
registered to another user.
When registering your Kindle Fire, you may see a "deregister"
instead of "register" option. This means your Kindle Fire is already
registered to another account. Select "deregister" to register your
Kindle Fire to your Amazon account instead.
I already have Kindle and other
digital content on my Amazon
account, how do I access it on my
Kindle Fire?
You need to register your new Kindle Fire to the same
Amazon.com account on which you purchased your Kindle and
other digital content to access it on your device. After you
register, you can view or change your registration through
Manage Your Content and Devices
(https://www.amazon.com/mycd).
My Amazon.com password is not
accepted when I try to register
from my Kindle Fire.
Check that the password is the one used to access your
Amazon.com account.
Check that you entered your password correctly.. Tap the box
next to Show password to display your password as you type.
To reset your Kindle Fire password, you can restore your device
to factory default settings. This will delete all content on your
Kindle Fire and you'll need to register it again before downloading
items from your Amazon account:
1. Tap the Quick Settings icon, then tap More.
2. Tap Device.
3. Tap Reset to Factory Defaults.
Screen Issues
Issue
Resolution
Screen frozen or Kindle Fire
unresponsive.
Restarting Kindle Fire may resolve intermittent issues like a frozen
screen, battery issues or trouble downloading content to your
Kindle Fire.
To restart your Kindle Fire, press and hold the power button for 40
seconds and then release. After the device has completely turned
off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle
Fire before trying to restart the device again.
Make sure you have the latest software version available installed
on your Kindle Fire. The latest version is available at
www.amazon.com/kindlesoftwareupdates.
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Wi-Fi
Issue
Resolution
Kindle Fire is unable to connect to
Check the Date & Time
Wi-Fi network, or content will not
download via Wi-Fi to Kindle Fire.
Tap the Quick Settings icon, and then tap More. Tap Date &
Time, and then tap ON next to Automatic.
Check your wireless network for compatibility
Kindle Fire does not support ad-hoc (or peer-to-peer) Wi-
Fi networks. Your Kindle Fire connects to:
Open, WEP, WPA PSK, WPA2 PSK, WPA EAP, and
WPA2 EAP encrypted networks
B, G, and N routers on 2.4Ghz
Hidden networks
Check your Internet connection
Check your Internet connection on another device or computer.
Turning your router and modem off and back on again
solves many Wi-Fi connection issues.
1. Turn off the modem and router, and unplug the power
cables from both. Wait for 30 seconds.
2. Plug the power cable into the modem.
3. Plug the power cable into the router.
Restart your Kindle Fire 1st Generation
1. Press and hold the Power button for a full 20 seconds.
Your Kindle Fire will shut down while you hold the
Power button, which is normal.
2. After 40 seconds, release the Power button.
Press the Power button again to restart.
Problem with Kindle Fire screen.
Restart your device: press and hold the power button for 40
seconds and then release. After the device has completely turned
off, press the power button to restart your Kindle Fire. If your
Kindle Fire is still unresponsive, try charging your Kindle Fire
before trying to restart the device again.
Kindle Fire screen or case is
cracked or broken.
View our Kindle Return Policies to learn more about the warranty
on your Kindle Fire (http://www.amazon.com/kindlereturnpolicy).
© 2018 Amazon.com, Inc. or its affiliates. All rights reserved. 4

USB
Issue
Resolution
Kindle Fire is not recognized by
Disconnect your Kindle Fire from the computer and
your computer or you receive an
Plugging it back in using a different USB port. You can also
error message when you plug
use a different micro USB cable, if available. If it is still not
your device into your computer.
working, follow these next steps:
1. Restart your computer with your Kindle Fire connected
to it.
If these steps do not resolve the issue, try restarting your Kindle
Fire. Press and hold the power button for 40 seconds and then
release. After the device has completely turned off, press the
power button to restart your Kindle Fire. If your Kindle Fire is still
unresponsive, try charging your Kindle Fire before trying to
restart the device again.
Password
Issue
Resolution
Kindle Fire password not
working or lost.
After four failed attempts at entering your password, you'll be
directed to restore your device to factory default settings. This will
delete all content on your Kindle Fire and you need to register it
again before downloading items from your Amazon account. You
can then create a new password for your Kindle Fire.
Battery
Issue
Resolution
Kindle Fire battery not charging.
Only charge your Kindle Fire using the power adapter that came
with your device. The power from a USB port on your computer
is insufficient to fully charge your Kindle Fire.
It may take up to 4 hours to fully charge your Kindle Fire through
the power adapter if the battery was completely drained.
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If you are still having problems charging your Kindle Fire, try
restarting the device.
Kindle Fire battery not holding a
charge.
Turn wireless off by tapping the Quick Settings icon from
the Home screen, then tap the Wi-Fi icon. Move the Wireless
Networking switch to the off position. Fully charge your Kindle Fire
Newsstand
Issue
Resolution
Magazine or newspaper did not
download.
Try these troubleshooting steps:
Ensure you are connected to a Wi-Fi network.
Try manually transferring the files via USB.
Restart your Kindle Fire: press and hold the power button,
tap the Shut Down button when it appears on the screen.
After the device has completely turned off, press the
power button to restart.
I can't find my newspaper or
magazine.
From the Home screen, tap Newsstand, and then tap Cloud.
Tap an item to download it to your Kindle Fire.
Books
Issue
Resolution
Book did not download/haven't
received book.
Try these troubleshooting steps:
Ensure you are connected to a Wi-Fi network.
© 2018 Amazon.com, Inc. or its affiliates. All rights reserved. 6

Try manually transferring the files via USB.
Restart your Kindle Fire: press and hold the power button,
tap the Shut Down button when it appears on the screen.
After the device has completely turned off, press the
power button to restart.
Cannot delete book from Kindle
Fire.
1. From the Device tab in your Books content library, press
and hold the title of the book you want to delete.
2. Tap Remove from Device.
You can't delete books in the Cloud tab from your Kindle Fire.
To permanently delete Kindle books from your Kindle Library,
go to Manage Your Content and Devices
(http://www.amazon.com/mycd).Select the Your Content tab,
and locate the item you wish to remove.
Click the Actions button and choose "Delete" to permanently
remove the title item from your account..
Note that after the title is removed from your Kindle library on
your Amazon account, you will no longer have access to re-
download this title unless you re-purchase it. After deleting a
personal document from your Kindle Fire, your document is
permanently removed from your Kindle Library. Existing copies of
the deleted title or personal document already on your device will
not be removed unless you choose to delete them directly from
the device.
Book will not open/receiving an
error message when opening a
book.
If you're having problems opening a book from your Device
tab, try redownloading the book:
1. From the Device tab in your Books content library, press
and hold the title of the book you want to delete.
2. Tap Remove from Device.
3. Tap the Cloud tab, then tap the item to start
redownloading it again.
If you see an error message when downloading a book from the
Cloud tab, try tapping on the title again to restart the download.
If you're still having problems, try restarting your Kindle Fire:
press and hold the power button, tap the Shut Down button
when it appears on the screen. After the device has completely
turned off, press the power button to restart.
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Book has several pages missing.
To report poor quality or formatting on a Kindle book, go to the
book's product detail page on Amazon.com. Scroll to the
bottom of the product detail page and select "Would you like to
report poor quality or formatting in this book?"
Book skipping pages.
Restart your Kindle Fire: press and hold the power button, tap
the Shut Down button when it appears on the screen. After the
device has completely turned off, press the power button to
restart.
Book progress not saved when
reading a book on multiple Kindle
devices.
Check that Whispersync option is turned on in Manage Your
Content and Devices (http://www.amazon.com/mycd).Select the
Settings tab, and then scroll to Device Synchronization
(Whispersync Settings).
On your device, sync your content by tapping the Quick Settings
icon from the Home screen, and then tapping the Sync icon.
Kindle Fire not saving last page
read/last page read on Kindle
content is not syncing with my
other devices.
When you are done reading on your Kindle Fire, you can do
either of the following to ensure the Kindle Fire opens to the
same page you were last reading:
1. Put Kindle Fire into sleep mode instead of turning it
off. Battery consumption in sleep mode is the same
as powering off Kindle Fire.
2. Sync your content by tapping the Quick Settings icon from
the Home screen. Tap the Sync icon.
Music or Audio
Issue
Resolution
Cannot play audio book.
1. Connect your Kindle Fire to your computer using a USB
cable.
2. Kindle Fire will be recognized as an external hard drive.
3. Click on the Kindle Fire drive and select the Audible
folder.
4. Make sure audio book files are inside the Audible
folder.
5. Confirm file type is Audible (.aa or .aax).
6. Contact Audible Customer Support
(http://audible.custhelp.com/).
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