AMCC 3WARE 720-0138-00 User manual

3ware®
SATA RAID Controller
Supports the 9000 Series
PN 720-0117-00
September, 2004
Installation Guide

Copyright
©2004 AMCC. All rights reserved. No part of this publication may
be reproduced, stored in a retrieval system, or transmitted in any
form by any means, electronic, mechanical, photocopying,
recording or otherwise, without the proper written consent of
AMCC, 455 West Maude Ave., Sunnyvale, CA 94085.
Trademarks
3ware, Escalade, and 3DM are all registered trademarks of AMCC.
The 3ware logo, 3BM, StorSwitch, TwinStor, and R5 Fusion are all
trademarks of AMCC. All other trademarks herein are property of
their respective owners.
Disclaimer
AMCC assumes no responsibility for errors or omissions in this
document, nor does AMCC make any commitment to update the
information contained herein.

www.3ware.com i
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About the 3ware RAID Controller . . . . . . . . . . . . . . . . . . . . . . . 1
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s New With the 3ware 9000 Series Controllers . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
What You Need: Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . 12
Safety Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Personal Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting Equipment and Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing a Serial ATA RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 14
To connect serial cables to the controller . . . . . . . . . . . . . . . . . . . . . 16
To install the controller in the computer . . . . . . . . . . . . . . . . . . . . . . 16
To connect the interface cables to the drives . . . . . . . . . . . . . . . . . . 17
Installing a Serial ATA RAID Controller
with Multi-lane Internal Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 19
To connect the multi-lane cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
To install the controller in the computer . . . . . . . . . . . . . . . . . . . . . . 21
To install the drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Finishing Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Check your Installation and Close the Case. . . . . . . . . . . . . . . . . . . 22
Configure your RAID Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Migrating Units from an 8000 Controller to a 9000 Controller . . . . . . . . . 23
Migrating Legacy JBOD Units to a 9000 Controller . . . . . . . . . . . . . 24
Configuring Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Understanding RAID Concepts and Levels . . . . . . . . . . . . . . . . . . . . . . . 28
Other Important Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Determining What RAID Level to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table of Contents

ii 3ware 9000 Series Serial ATA RAID Controller Installation Guide
Working with the 3ware BIOS Manager (3BM) . . . . . . . . . . . . . . . . . . . . 34
Starting 3BM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Exiting 3BM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Working in the 3BM Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Specifying the Unit Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Basic Steps for Creating a Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Specifying a Hot Spare. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Leaving Individual Drives as JBODs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Initializing Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
RAID 0 Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
For RAID 5 and RAID 50 Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
For RAID 1 and RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Checking the Motherboard Boot Sequence. . . . . . . . . . . . . . . . . . . . . . . 50
Installing Drivers and Making the Arrays Available For Use . . . . . . . . . . 51
Driver Installation Under Windows . . . . . . . . . . . . . . . . . . . . .53
Materials Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Creating a 3ware Driver Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installing the 3ware Driver and Windows on a New Unit. . . . . . . . . . . . . 55
Installing the Driver on a System that Boots from a Different Device . . . 56
Making Units Managed by a 3ware Controller Available to Windows . . . 63
Finishing Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Driver Installation Under Linux . . . . . . . . . . . . . . . . . . . . . . . .65
Obtaining 3ware Linux Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Be Sure to Use the Correct Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 66
Determining the Current Version of your 3ware Driver . . . . . . . . . . . . . . 67
Driver Installation Under Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . 67
Materials Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Creating a Red Hat Linux Driver Diskette . . . . . . . . . . . . . . . . . . . . 68
Installing the 3ware Driver and Red Hat Linux on a New Unit . . . . . 68
Installing the 3ware Driver on a Red Hat
Linux System that Boots From a Different Device . . . . . . . . . . 69
Compiling a 3ware Driver for Red Hat Linux . . . . . . . . . . . . . . . . . . 76
Driver Installation Under SuSE Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Creating a SuSE Linux Driver Diskette . . . . . . . . . . . . . . . . . . . . . . 79
Installing the 3ware Driver and SuSE
Linux with YaST2 on a New Unit. . . . . . . . . . . . . . . . . . . . . . . . 80
Installing the 3ware Driver on a SuSE Linux
System that Boots from a Different Device . . . . . . . . . . . . . . . . 81
Compiling a 3ware Driver for SuSE Linux . . . . . . . . . . . . . . . . . . . . 82
Driver Installation Under FreeBSD . . . . . . . . . . . . . . . . . . . . . .87

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Obtaining 3ware FreeBSD Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Materials Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Installing the Driver While Installing FreeBSD on the 3ware RAID Controller
88
Installing the 3ware Driver on a FreeBSD System that Boots from a
Different Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compiling the Driver as a Loadable Module. . . . . . . . . . . . . . . . . . . 94
Troubleshooting: Problems and Solutions . . . . . . . . . . . . . . 97
Appendix A. Installing the Battery Backup Unit . . . . . . . . . . . 99
Tools and equipment required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Appendix B. Compliance and Conformity Statements . . . . 109
Federal Communications Commission Radio Frequency Interference
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Microsoft Windows Hardware Quality Lab (WHQL). . . . . . . . . . . . . . . . 110
European Community Conformity Statement. . . . . . . . . . . . . . . . . . . . . 110
Appendix C. Warranty, Technical Support, and Service . . . 112
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
State Law Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Obtaining Warranty Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
AMCC’s Technical Support and Services for 3ware RAID Controllers . 114
Sales and Ordering Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Feedback on this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

iv 3ware 9000 Series Serial ATA RAID Controller Installation Guide

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About this Guide
This guide describes how to install the 3ware 9000 series RAID
controller, configure arrays, and make the arrays available to your
operating system—Microsoft Windows, Red Hat Linux, SuSE
Linux, or FreeBSD.
For more complete information about managing and using arrays
connected to the 3ware RAID controller, see 3ware 9000 Series
Serial ATA RAID Controller User Guide.
You may also want to refer to the Knowledgebase available at the
3ware website at http://www.3ware.com/support/
Conventions Used in This Guide
The following conventions are used throughout this guide:
3BM refers to the 3ware BIOS Manager
3DM refers to the 3ware Disk Manager, version 2.
Unit refers to one or more disks configured through 3ware
software to be treated by the operating system as a single drive.
Also known as an array. Array and unit are used
interchangeably throughout this manual.
Boldface is used for buttons, fields, and settings that appear on
the screen.
Monospace font is used for code and to indicate things you
type.

About this Guide
vi 3ware 9000 Series Serial ATA RAID Controller Installation Guide

www.3ware.com 1
About the 3ware RAID
Controller
This section includes the following topics:
Product Features
What’s New with the 3ware 9000 Series Controllers
About 3ware Driver Versions
System Requirements
Package Contents
Product Features
The 3ware 9000 Series Serial ATA family includes 9500S-4LP,
9500S-8, 9500S-12, 9500S-8MI, 9500S-12MI.
Features of the 3ware 9000 series controllers include:
Advanced RAID features for greater data protection and
management.
Support for battery backup provides added data protection in
the event of a power outage. (Battery Backup Unit sold
separately.)
Support for arrays greater than 2 terabytes
An enhanced firmware platform allows future upgrades.
Anticipated upgrades include on-line capacity expansion

About the 3ware RAID Controller
23ware 9000 Series Serial ATA RAID Controller Installation Guide
(OCE), RAID Level Migration (RLM) and Enclosure
Management Services.
3ware's remote management software, 3ware Disk Manager 2
(3DM®2) simplifies storage configuration and management via
a Web browser.
What’s New With the 3ware 9000
Series Controllers
Enhancements and changes from the 7000/8000 Series controllers
to the 9000-series controllers include the following:
Single unit capacity scales to over 2 terabytes per controller
(64-bit LBA support)
128MB of ECC protected SDRAM, user upgradeable
Variable stripe size, for performance tuning by application
Background initialization of redundant array for immediate
availability and data redundancy
Support for legacy and SATA II OOB staggered drive spin-up
Emergency flash recovery protects against power failure during
firmware upgrades
RAID 50 support, which provides increased reliability
Enhanced write cache strategy for higher performance.
Support for drive-activity LED
Single disk units will allow RAID Level Migration and Online
Capacity Expansion (OCE) in a future firmware release of the
9000 series. These units are recommended over using
individual unconfigured (JBOD) drives, and by default,
unconfigured individual drives are not seen by the operating
system.

System Requirements
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Note: If you migrate JBOD drives from a 7000/8000
series RAID controller to a 9000-series RAID
controller, you will need to enable the “Export
JBOD” policy in 3ware BIOS Manager. For more
information, see “Migrating Legacy JBOD Units to
a 9000 Controller” on page 24.
If you want to use these drives for online capacity
expansion and RAID migration in the future, 3ware
recommends that you backup the data from the
JBOD drives to another drive, create Single-disk
units from the JBOD drives, and restore your data.
Code set release 9.1.5 and newer supports the Battery Backup
Unit (BBU), which can preserve the contents of the cache
memory for up to 72 hours.
System Requirements
3ware RAID controllers require the following:
A workstation-class or server-class motherboard which
meets the following criteria:
PCI slots comply with PCI 2.2 or above standards.
PCI slot that meets the Plug and Play and PC99
specifications.
Note: For all 3ware 9000 series models, install the card in a 64-
bit, 66MHz PCI or PCI-X slot for best performance.
Drives
Depending on the particular model, you can connect up to, four,
eight, or twelve SATA drives to the 3ware RAID controller,
using the supplied interface cables.

About the 3ware RAID Controller
43ware 9000 Series Serial ATA RAID Controller Installation Guide
Drives must meet serial ATA 150 (SATA I) standards. Drives
may be of any capacity or physical form factor.
The length of both shielded and unshielded interface cables
may not exceed 1M (39”) for serial ATA controllers.
Operating System
3ware RAID controllers may be used with:
Windows 2000 (SP3 or newer), Windows XP (SP1 or
newer), or Windows Server 2003.
Red Hat Linux
SuSE Linux
Other versions of Linux using the open source Linux driver
FreeBSD
Other Requirements
Adequate air flow and cooling
Adequate power supply for drives
For a complete listing of features and system requirements, refer to
the 9000 Series Datasheet, available from the website at
www.3ware.com/products/serial_ata9000.asp.

Package Contents
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Package Contents
If your package is missing any of the items listed below, contact
3ware before proceeding with installation (disk drives and disk
mounting brackets are not included).
3ware Serial ATA RAID Controller in an ESD-protective bag
Serial ATA interface cables (one per port). (Cables are not
included in 9500S-8MI and 9500S-12MI.)
3ware installation CD with the following: 3DM 2, drivers,
Command Line Interface (CLI) and 3ware 9000 Series Serial
ATA RAID Controller User Guide (.pdf format)
3ware Release Notes
3ware 9000 Series Serial ATA RAID Controller Installation
Guide (this guide)

About the 3ware RAID Controller
63ware 9000 Series Serial ATA RAID Controller Installation Guide

www.3ware.com 7
Installation Overview
Details about each step in the installation process are included in
this guide.
For your reference, the list below provides an overview of the main
steps required.
If you have a Battery Backup Unit (BBU), install it on the
controller. (For details, see “Appendix A. Installing the Battery
Backup Unit” on page 99.)
Install the controller, cables, and drives.
The basic steps are listed here. For details, see “Installing the
Hardware” on page 9.
a Connect the interface cables to the controller card.
b Turn off power switches and unplug power cords for the
equipment with which you are working.
c Make sure you are grounded, to avoid electrostatic dis-
charge, which could damage computer components or
accessories.
d Insert the controller card into the computer.
e If the drives are not already installed in the computer,
install them.
f Connect the interface cables to the drives.
g Close up the case.
Power on the system.

Installation Overview
83ware 9000 Series Serial ATA RAID Controller Installation Guide
Check the motherboard boot sequence. Refer to your system
BIOS guide for more details.
Configure RAID units.
The basic steps are listed here. For details, see “Configuring
Units” on page 27.
a Start 3BM (the 3ware BIOS Manager).
b Select the drives to be included and indicate that you want
to create a disk array.
c Select the desired RAID configuration.
d Set other parameters, depending on the type of RAID con-
figuration.
e Confirm the array configuration.
f Save your changes and exit.
Specify a hot spare (optional).
Install the 3ware driver and make the units available to the
operating system.
For details see one of the following:
“Driver Installation Under Windows” on page 53
“Driver Installation Under Linux” on page 65
“Driver Installation Under FreeBSD” on page 87

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Installing the Hardware
This section describes the physical installation of the 3ware 9000
RAID controllers. It contains the following topics:
“Before You Begin” provides important information about
things you should consider before starting installation, and
tools and equipment you will need.
“Safety Factors” describes important precautions for your
personal safety and to protect your equipment and data. Be sure
to read this section.
“Installing a Serial ATA RAID Controller” and “Installing a
Serial ATA RAID Controller with Multi-lane Internal
Connectors” provide step-by-step instructions for installing a
serial ATA RAID controller.
“Finishing Up” describes the final steps required when
installing a serial controller.
“Migrating Units from an 8000 Controller to a 9000
Controller” describes the process to follow when you change
from one controller to another.
Note: If you have a BBU (Battery Backup Unit),
install it first. For details, see “Appendix A. Installing
the Battery Backup Unit” on page 99.

Installing the Hardware
10 3ware 9000 Series Serial ATA RAID Controller Installation Guide
Before You Begin
The next few pages describe some factors you may want to consider
during installation, and the tools and equipment you will need.
Installation Considerations
Cable Length, Routing Space, and Air Flow
When you are installing multiple drives with a controller, make sure
there is adequate space in the chassis for the required cables. It is
important that the cables do not obstruct the air flow or prevent
proper ventilation of the system.
Selecting the Slot in Which to Install the Controller
Consider these factors when deciding on the slot in which to insert
the controller:
Cable routing may be easier if you install the 3ware RAID
controller next to an open slot.
The amount of clearance you need will depend on the number
of drives you will be connecting to the controller.
While the 3ware RAID Controller runs properly in any PCI or
PCI-X slot, not all slots give equal performance due to the
architecture of the PCI bus.
These slots typically give the best performance:
Slots closest to the Accelerated Graphics Port (AGP), if
included.
64-bit PCI slots
Although the controller fits in both 32-bit and 64-bit PCI or
PCI-X slots with 5V as well as with 3.3V, install it in a 64-
bit slot to take full advantage of the controller’s
performance.

Before You Begin
www.3ware.com 11
Whether to Use the LED Status Connector
3ware RAID controllers include two types of LED status
connectors:
Overall indicator, which lights when any drive is active.
Individual LED indicators, for each drive. (Not supported on
chassis that have a common ground.)
If you are building a system from scratch, you may want to consider
using a chassis or drive carrier that is compatible with the 3ware
RAID controller activity LEDs, such as the AMCC RDC-400 drive
carrier, available through AMCC. Please check the 3ware web site
(www.3ware.com) for chassis and drive carrier compatibility list.
For more information, see “Additional Details About the LED
Status Connectors” on page 15.
Most chassis have a single drive activity cable that you can connect
to the overall activity indicator on the 3ware 9000 controller. For
the location of the overall drive activity connector, see Figure 1 on
page 14.
Drive Installation Considerations
Selecting an enclosure. If you are planning to use RAID 1, 5,
10, or 50, you may want to consider installing drives into hot-
swappable enclosures, so that they can be easily removed, in
the event of a drive failure.
When to install the drive. If the drives are not already installed
in your computer, you can choose to install them either before
or after connecting the interface cables to them.

Installing the Hardware
12 3ware 9000 Series Serial ATA RAID Controller Installation Guide
What You Need: Tools and Equipment
Tools Required
You will need the following tools during installation:
An ESD grounding strap or mat
Standard hand tools to open your system’s case and install the
3ware RAID controller into an available PCI expansion slot.
Safety Factors
Be sure to follow the guidelines presented on the next few pages to
insure your own safety, and that of your equipment.
Personal Safety
Warning! High voltages may be found inside computer
equipment.
Before installing any of the hardware in this package or
removing the protective covers of any computer
equipment, turn off power switches and disconnect
power cords. Do not reconnect the power cords until you
have replaced the covers.
Protecting Equipment and Data
Backing Up Your Data
Back up your data! Creating or deleting disk arrays
destroys existing files on the member drives. If your
drives contain valuable data, back them up and save the
data elsewhere before attaching the drives to the
controller.