Amcrest IP2M-843EB User manual

Amcrest IP2M-843EW/IP2M-843EB
2MP ProHD POE IP Bullet Camera
User Manual
Version 1.0.3.
Revised April 2nd, 2019

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Contents
Welcome ..................................................................................................................................................................................................................3
Important Security Warning.....................................................................................................................................................................................3
Important Safeguards and Warnings........................................................................................................................................................................3
1 Features and Specifications...................................................................................................................................................................................4
1.1 Overview........................................................................................................................................................................................................4
1.2 Features .........................................................................................................................................................................................................4
2 Device Overview....................................................................................................................................................................................................5
3 Connection & Installation ......................................................................................................................................................................................6
3.1 Connection Guide ..........................................................................................................................................................................................6
3.2 Installation Guide...........................................................................................................................................................................................6
4 Camera Access Setup.............................................................................................................................................................................................7
4.1 Default Username and Password...................................................................................................................................................................7
4.2 How to Setup the Camera..............................................................................................................................................................................7
4.3 App Setup.......................................................................................................................................................................................................8
4.4 Desktop Access Setup ..................................................................................................................................................................................13
4.4.1. Amcrest Surveillance Pro ....................................................................................................................................................................13
4.4.2. Amcrest Blue Iris.................................................................................................................................................................................33
4.4.3. Web Operation ...................................................................................................................................................................................41
Remote Web Access Setup ................................................................................................................................................................................68
4.5 Amcrest Cloud Desktop Setup...................................................................................................................................................................... 70
4.6 Web Access Setup (AmcrestView.com)........................................................................................................................................................71
5 Operation and Interface ......................................................................................................................................................................................71
5.1. Live..............................................................................................................................................................................................................73
5.2. Cloud Storage..............................................................................................................................................................................................74
5.4 Setup............................................................................................................................................................................................................75
5.4.1. Camera ...............................................................................................................................................................................................76
5.4.2 Network...............................................................................................................................................................................................87
5.4.4 Storage...............................................................................................................................................................................................102
5.4.6 Information........................................................................................................................................................................................ 113
5.5 Alarm .........................................................................................................................................................................................................115
6. FAQs/Troubleshooting...................................................................................................................................................................................... 117
Glossary of Terms................................................................................................................................................................................................. 118
FCC Statement......................................................................................................................................................................................................120
IC Warning Statement ..........................................................................................................................................................................................120
Appendix A: Toxic or Hazardous Materials or Elements....................................................................................................................................... 121

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Welcome
Thank you for purchasing an Amcrest camera!
This user manual is designed to be a reference tool for the installation and operation of your
camera.
Here you can find information about the camera’s features and functions, as well as information
to aid in troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form
Call Amcrest Support using one of the following numbers
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support suppo[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure to
follow the steps below:
•Always make sure that your camera has the latest firmware as
listed on www.amcrest.com/firmware
•Never use the default password for your camera. Always
ensure that your password is at least 8-10 characters long and
contains a combination of lowercase
characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper
handling or installation.

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2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation,
storage, and installation of the device.
3．Installation
Handle the device with care. Keep the device right side up. Do not apply power to the camera before completing
installation. Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted
repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do not
aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity
of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
Amcrest POE Bullet Cameras are an excellent digital surveillance product that can be useful to a wide variety of
users. The camera connects to any router and uses an internet connection to allow the user to access all of its
functionality from many internet connected devices. It’s easy to use and can be set up in a relatively small amount
of time. It has various functions such as recording and monitoring functionality.
These POE cameras adopt a high-quality design to achieve high levels of reliability and security. It
can be configured to work locally, as well as on a network.
1.2 Features
This camera has the following features:

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•Network Access
Our POE cameras connect to a wide variety of routers in order to connect to the
internet. Once setup, the camera can be accessed remotely from a wide variety of
internet connected devices, including PCs, iPhones, iPads, Android tablets, and Android
phones.
•Cloud Storage Functionality
Our POE cameras can record video streams to the Amcrest Cloud service in order to
enable longterm storage for recordings. Amcrest Cloud also allows the user to easily
find and download recorded video for playback from any internet connected PC or Mac
computer.
•Advanced Network Protocol Support
Amcrest POE Bullet Cameras are UPnP compatible, and includes functionality for use
with PPPoE, DDNS, and other protocols in order to allow remote and local connection
with a large variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different product
series.
2 Device Overview
The diagram below shows the camera’s profile and cable connections.
Please refer to the following chart for information about the camera and its ports. Please see below for detailed
diagram of the camera’s physical features.
1.
Ethernet Port –Provides POE power and data to the camera.
2.
Power –Provides a secondary power option for the camera if you do not want to operate on POE.

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3 Connection & Installation
This section provides information about the connection and installation of Amcrest POE Bullet
Cameras.
3.1 Connection Guide
The camera initially should be connected via the following method:
In addition to connecting the camera to a computer, the camera can also be connected to a
power source, by connecting the power cable to both a power outlet, and the camera.
Note: If the camera is using a PoE (Power over Ethernet) connection, DO NOT connect the camera
to a power source, otherwise this can result in a major malfunction.
3.2 Installation Guide
Follow the steps and use the diagram in this section to install the POE cameras.
Note:Prior to installation ensure that the installation environment can support at least 3 times
the weight of the camera.
1. Stick the installation sticker on the designated surface where the device will be installed (wall
or ceiling).
2. Drill 3 holes through the holes on the installation sticker.
3. Open the accessories bag and take out the expansion bolt and insert it into the holes.
4. Open accessories bag and take out the screws. Tighten the 3 screws to fix the device on the
installation surface
(wall or ceiling).
5. Loosen the sunshade screw to move it around to the desired position, then tighten the screw
to lock it into place.

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6. Plug in the camera to power it, using either an Ethernet or power cable.
7. Using a Philip’s head screwdriver, (not included) loosen the adjusting screw near the base of
the camera. This allows the camera to be rotated, as well as pivoted within the ball joint.
8. Adjust the device to the desired position.
9. Using a Philip’s head screwdriver, (not included) tighten the adjusting screw near the base of
the camera to lock the camera in position.
Note: The process for mounting the eyeball camera is similar, but some of the steps may vary.
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the
camera through any of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password
combinations. Once you’ve successfully logged in, it is highly recommended to change the
password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin
account.
4.2 How to Setup the Camera
To make your experience with your Amcrest camera easy and simple, we've provided
multiple ways to set up, view, and operate your camera depending on your needs. Please
follow the instructions on this page to set up your camera in the way that works best for
you.
4.2.1 Setting up Your Camera for the First Time
If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please
follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or Amcrest View app on your
smartphone or tablet, you can view your camera live from anywhere, and access features such as taking
snapshots, creating recordings, and more.
4.2.1 For Configuring Advanced Settings on Your Camera
If you would like to configure your camera to enable advanced features such as motion direction, e-mail alerts,
FTP, image adjustments, scheduling and more, please follow the instructions as outlined on section 4.4 (Desktop
Access).

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4.2.3 For Cloud Storage and Playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage
from any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined
on section 4.5 (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.4 For Quick Web Access to Your Cameras
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.6 (Web
Access).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0
or later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the
screenshots below as updates are released. Below, you'll find instructions on how to set up your camera up on the
Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an
Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the
Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is connected from
the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on.
3. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete
registration.

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4. Tap on Add Camera
5. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.
6. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
7. If you are adding a new camera that does not have
a set password the app will automatically detect that
a new camera is being added. Tap OK to proceed.

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8. Set a new password for your camera. The password
must be between 8 to 32 characters long and contain
only letters and numbers. When you have finished
setting the password for your camera, enter the
password again in the Confirm Camera Password
section. Tap Next to continue.
9. Confirm and adjust any needed settings for your
camera. When all settings have been confirmed, tap
Finish.
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is
connected from the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.

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2. Open the app and tap on the + symbol in
the middle of the screen to begin adding
your PoE device.
3. Tap on Add Device to add a new device
to your app.
4. Tap on PoE Camera
5. Next, select a connection type. Since we
will be setting up a basic P2P connection
with the device, tap on "P2P Connection"
to continue.

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6. Scan the QR code on the
back/side/bottom of the camera or manually
enter the camera’s serial number into the Enter
camera S/N (serial number) field. Press Next to
continue.
7. Give the camera a name (e.g. Garage,
Kitchen, Living Room, etc.) and provide the
username and password for your camera. The
default username and will be admin. Tap Start
Live View to continue.
Note: You can tap on the icon to verify the
password.
Note: Android users, tap on Scan QR Code to access the QR code reader.
8. The app will prompt you to change the
password. Enter a password between 8 and 32
characters and confirm the password. Press OK
to continue.
9. Your camera is now set up and ready for use
on the Amcrest View Pro app. For more
information about Amcrest View Pro and its
functionalities visit amcrest.com/support

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4.4 Desktop Access Setup
NPAPI plugins have been recently depreciated by most mainstream web browsers such as Google Chrome,
Outlook, and Firefox. Amcrest is pushing forward to create new and diverse ways for you to more easily access
your devices from anywhere at any time. This document was created to provide a general overview and
understanding on how to best access your device from your computer.
4.4.1. Amcrest Surveillance Pro
Amcrest Surveillance Pro is an abbreviation for Professional Surveillance System. This software the most stable
and recommended method of accessing your devices from your computer. It is a free software provided by
Amcrest that can provide a means of accessing all your devices in one central location without the use of a plugin
or web browser.
Note: Mac users, Amcrest Surveillance Pro currently functions as a 32-bit platform and may not be compatible
with certain 64-bit Mac operating systems.
Installation
To install the Amcrest Surveillance Pro software on your computer, please visit amcrest.com/downloads In the All
Downloads page you will notice separate sections for Mac OS and PC/Windows downloads for the free Amcrest
Surveillance Pro software. Click on the option that applies to your computer’s operating system to begin installing
the software.
To install the software, double click the Amcrest_Surveillance_Pro_Setup.exe to begin the installation.
Click Next to continue. Please read the End-User License Agreement (“EULA”) carefully and click the Accept radio
button when finished to agree. Once accepted, click the Next button to continue.

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Select the functions that you want to install with the software. You can choose to bundle the PC-NVR function
with the software. PC-NVR turns your computer into an NVR and will utilize your hard drive (HDD) on your PC to
store and access recorded video. To proceed with the installation, click Next.

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Select the destination folder in which you would like recorded files to be retained. To choose a folder, click on the
Browse button and select the folder. Once a folder has been selected, click the Install button to begin installing
the software on your computer.
Once the software has finished installing you will see a few options. You will have the options to view the release
note and run the Amcrest Surveillance Pro software. To view the release notes after pressing Finish select the
Release note checkbox. To begin running the software directly after pressing finish, select the Run Amcrest
Surveillance Pro checkbox. When complete, click the Finish button to proceed.

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Setting a Password
After the installation of the Amcrest Surveillance Pro software you will need to set an administrator password.
This password will be set password for the admin account on the software. When a valid password has been
entered, confirm the password in the Confirm Password field and click OK to continue.
Type the created password into the Password field on the next screen and click Login to log into the software. If
you do not wish to have to retype your password every time you log into the system, click on the Remember
Password checkbox. If you wish to exit the software, click Exit.
Main Interface Overview
When you first log into the software you will be taken to the main interface of the software.

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Below is a description of the items listed in this menu.
Menu
In this section you can view the home page icons and any currently open functions in the
software. Click the Add button to add a function icon to the top pane.
Settings Menu
This menu allows you to Search, Add, Delete, or Import, and Export settings of devices
connected to your network.
All Devices
This menu allows you to view all added devices associated with the software.
Adding Devices into Amcrest Surveillance Pro
To provide the highest efficiency and security when adding a device into the Amcrest Surveillance Pro software it
is highly recommended to add the device using a direct IP address as opposed to using a P2P connection. Using a
direct IP provides a direct connection to your device without the use of utilizing a P2P server.
Direct IP Connection
To begin adding a camera, you will need the IP address of the device. To obtain the IP address for your device, it is
recommended to download the Amcrest IP Config tool. To get the Amcrest IP Config tool, go to
amcrest.com/downloads and click on the IP Config software link for either PC/Windows or Mac OS. Launch the IP
Config tool and locate the IP address for your device. The IP address will be listed in the IP field of the software.

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After locating the IP address in the Amcrest IP Config tool for the device, return to the Amcrest Surveillance Pro
software and click on the Add button.
In the add menu, enter a name you would like to assign to your device. In this example, we are using “Front Door
Camera”. Next, in the Method to add menu, use the default setting “IP/Domain”, then enter the IP address and
port number of the device being added. As a reminder, the IP and port number of the device can be located in the
IP Config software. The group name will then be applied as Default Group, then enter the user name and
password for your device. If this is the first time using your device, the default username and password will be
admin. Click the Save and Continue or Add buttons to proceed.
Once the device has been properly added the added device will appear in the Device menu.

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If the device is properly connected in the software, you will notice a icon in the Online Status field. If
the device is not connected properly, click on the online status will be red. To modify settings for your device, click
on the icon located in the Operation menu. This menu allows to rename the camera as well as change the
port number, username, and password. To update the password, remove the default password and type the new
password in this field. When done, click on Save to save the information for the device.
Setting a Device to a Static IP
For security purposes it is highly recommended to set the camera to a static IP address. Setting your device to a
static IP will ensure the stability and the efficiency of your device while operating it in the Amcrest Surveillance
Pro software. To set your device to a static IP, click on the Home Page icon and navigate to the Device Config
menu.

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In the Organizations menu on the far left, click on the device you wish to modify. Then In the device configuration
menu, under General click on the Network icon to access the network settings for your device.
In the Network Settings menu, in the Mode section click on the Static radio button to set your device to a static
IP. Click Save and Apply to apply the network settings to your device.