American Water Heater VG6250T100NV How to use

COMMERCIAL / RESIDENTIAL GAS WATER HEATER
Service Handbook
PRINTED IN THE U.S.A. 0910 318558-000
SERVICING SHOULD ONLY BE PERFORMED BY A QUALIFIED SERVICE AGENT
FOR MODELS:
VG6250T100NV & VG6250T100PV
SERIES 120 & 121
INSTALLATION CONSIDERATIONS - PRE SERVICE
CHECKS - WATER HEATER CONSTRUCTION -
OPERATION & SERVICE - TROUBLESHOOTING
PO Box 1597, 500 Princeton Road
Johnson City, TN 37605

1
TABLE OF CONTENTS
TABLE OF CONTENTS..........................................................................1
INTRODUCTION....................................................................................2
Qualications .....................................................................................2
Service Warning ................................................................................2
Service Reminder..............................................................................2
Tools Required...................................................................................2
INSTALLATION CONSIDERATIONS .....................................................3
Instruction Manual.............................................................................3
Closed Water Systems......................................................................3
Thermal Expansion............................................................................3
Air Requirements...............................................................................3
Contaminated Air...............................................................................3
Venting...............................................................................................4
General Venting Information .......................................................4
Maximum Equivalent Length Requirements ...............................4
Intake Air Connection..................................................................5
Electrical Requirements.....................................................................6
Grounding and Polarity ...............................................................6
Power Supply Test ......................................................................6
Installation Check List........................................................................7
FEATURES AND COMPONENTS ......................................................... 8
Front & Back Views...........................................................................8
Top View............................................................................................9
Combustion Blower & Burner Assembly............................................9
OPERATION AND SERVICE ............................................................... 10
How It Works...................................................................................10
Combustion Blower ..........................................................................11
Burner Assembly ............................................................................. 12
Combustion Blower and Burner Removal .......................................14
Flame Sensor..................................................................................18
Flame Sensing Operation .........................................................18
Flame Sensing Current Test...................................................... 19
Igniter...............................................................................................20
Igniter Current Test....................................................................20
Venturi .............................................................................................22
Gas Valve ........................................................................................23
Gas Valve Voltage Tests............................................................23
Gas Valve Removal...................................................................24
Gas Pressure...................................................................................25
Gas Pressure Test.....................................................................26
Gas Flow Test ...........................................................................27
Pressure Switches...........................................................................28
Construction & Operation..........................................................28
Control System Monitoring........................................................ 29
Pressure Switch Tests .....................................................................31
Continuity Test During Standby................................................. 31
Continuity Test During Operation..............................................32
Pressure Test During Operation................................................32
Temperature Probe..........................................................................35
Temperature Sensor Test..........................................................35
ECO Continuity Test..................................................................36
Control System Hardware ......................................................... 37
UIM (User Interface Module)............................................... 37
CCB (Central Control Board) .............................................. 39
CCB Cover Removal And Replacement ............................. 40
CCB Circuit Board Layout................................................... 41
CCB Connection Identication ........................................... 42
Wiring Diagram.......................................................................... 44
CONTROL SYSTEM OPERATION ................................................ 45
Overview.................................................................................... 45
Control System Features .................................................... 45
Commercial And Residential Models .................................. 46
Control System Navigation.................................................. 46
User Input Buttons .............................................................. 46
Desktop Screen................................................................... 46
Status Icons ........................................................................ 47
Operating States................................................................. 48
Control System Menus.............................................................. 48
Temperatures...................................................................... 49
Heater Status...................................................................... 50
Display Settings .................................................................. 51
Heater Information .............................................................. 51
Current Fault....................................................................... 52
Fault History........................................................................ 52
Fault Occurrence................................................................. 52
Restore Factory Defaults .................................................... 52
Service Contact Information................................................ 53
Sequence Of Operation............................................................. 54
Sequence Of Operation Flow Chart .......................................... 55
TROUBLESHOOTING ................................................................... 56
Rough Starting/Rough Operation........................................ 56
Not Enough Hot Water........................................................ 56
Heater Status Menu............................................................ 56
Things To Check Before Servicing...................................... 56
Resetting The Control System............................................ 56
Control System Unresponsive................................................... 57
UIM (LCD) Is Blank............................................................. 57
UIM Is Inoperable................................................................ 57
Fault Messages......................................................................... 58
AC Reversed....................................................................... 58
Temp Probe Open............................................................... 58
Temp Probe Short............................................................... 58
Flame Sensor Short............................................................ 59
Flame Detect Error.............................................................. 59
Energy Cut Out (ECO)........................................................ 60
Blocked Air Intake ............................................................... 61
Blocked Exhaust ................................................................. 62
Blower Prover Failure.......................................................... 62
Blower Prover Open............................................................ 63
Low Igniter Current.............................................................. 64
Ignition Failure..................................................................... 65
Communication Failure....................................................... 66

2Servicing should only be performed by a Qualied Service Agent
This Service Manual covers the water heater Model and Series numbers listed on the front cover only. The
instructions and illustrations contained in this manual will provide you with troubleshooting procedures to
verify proper operation and diagnose and repair common service problems.
QUALIFICATIONS
QUALIFIED INSTALLER OR SERVICE AGENCY
Installation and service of this water heater requires ability equivalent to that of a Qualied Agency (as dened
by ANSI below) in the eld involved. Installation skills such as plumbing, air supply, venting, gas supply and
electrical supply are required in addition to electrical testing skills when performing service.
ANSI Z223.1 2006 Sec. 3.3.83: “Qualied Agency” - “Any individual, rm, corporation or company that either
in person or through a representative is engaged in and is responsible for (a) the installation, testing or
replacement of gas piping or (b) the connection, installation, testing, repair or servicing of appliances and
equipment; that is experienced in such work; that is familiar with all precautions required; and that has
complied with all the requirements of the authority having jurisdiction.”
SERVICE WARNING
If you are not qualied (as dened by ANSI above) and licensed or certied as required by the authority
having jurisdiction to perform a given task do not attempt to perform any of the procedures described in
this manual. If you do not understand the instructions given in this manual do not attempt to perform any
procedures outlined in this manual.
SERVICE REMINDER
When performing any troubleshooting step outlined in this manual always consider the wiring and connectors
between components. Perform a close visual inspection of all wiring and connectors to and from a given
component before replacement. Ensure wires were stripped before being crimped in a wire connector, ensure
wires are crimped tightly in their connectors, ensure connection pins in sockets and plugs are not damaged
or worn, ensure plugs and sockets are mating properly and providing good contact.
Failure to perform this critical step or failing to perform this step thoroughly often results in needless down
time, unnecessary parts replacement, and customer dissatisfaction.
TOOLS REQUIRED
• Instruction Manual that came with the water heater.
• All tools common to installation and service of commercial water heaters such as hand tools, torch, pipe
wrenches etc.
• Long (8-10”) T handle 1/8 inch hex (allen key) wrench for Combustion Blower removal and installation.
• Hex (Allen) wrench sizes: 5/32”, 1/8”, 1/4” and 5/16" - for Burner, and 24 Volt Gas Valve removal and
installation.
• Two digital manometers: Range -20.00 to +20.00" W.C. Resolution - 0.01" W.C. Recommend UEI model
EM200 or equivalent. Required to test pressure switch performance. Also used to measure supply and
manifold gas pressures.
• Digital Multi Meter; Fieldpiece HS36, Fluke 187, UEI DL289 or equivalent capable of measuring:
• AC/DC Voltage.
• Ohms.
• DC micro amps (μA) - ame sensing current, see Flame Sensing Current Test on page 19.
• AC amp meter- recommend UEI model DL289 or equivalent.
• 120 VAC plug in outlet tester, see Figure 2 on page 6
INTRODUCTION

3
Servicing should only be performed by a Qualied Service Agent
INSTALLATION CONSIDERATIONS
Thissectionof the ServiceManual coverssome ofthe criticalinstallation requirementsthat,whenoverlooked,
often result in operational problems, down time and needless parts replacement. Costs to correct installation
errors are not covered under the limited warranty. Ensure all installation requirements and instructions
contained in the Instruction Manual that came with the water heater have been followed prior to performing
any service procedures.
INSTRUCTION MANUAL
Have a copy of the Instruction Manual that came with the water heater on hand for the model and series
number being serviced. Installation information given in this Service Manual is not a complete installation
instruction. Installation information given in this manual has a limited focus as it applies to servicing the water
heater. This Service Manual does not replace or supersede the Instruction Manual that came with the water
heater. Always refer to the Instruction Manual for complete installation instructions. If the Instruction Manual
is not on hand copies can be obtained from the manufacturers web site or by calling the technical support
phone number shown on the back cover of this manual.
CLOSED WATER SYSTEMS
Water supply systems may, because of code requirements or such conditions as high line pressure, among
others, have installed devices such as pressure reducing valves, check valves, and back ow preventers.
Devices such as these cause the water system to be a closed system.
THERMAL EXPANSION
As water is heated, it expands (thermal expansion). In a closed system the volume of water will grow when
it is heated. As the volume of water grows there will be a corresponding increase in water pressure due to
thermal expansion. Thermal expansion can cause premature tank failure (leakage). This type of failure is not
covered under the limited warranty. Thermal expansion can also cause intermittent Temperature-Pressure
Relief Valve operation: water discharged from the valve due to excessive pressure build up. This condition
is not covered under the limited warranty. The Temperature-Pressure Relief Valve is not intended for the
constant relief of thermal expansion.
Aproperly sized thermal expansion tank must be installed on all closed systems to control the harmful effects
of thermal expansion. Contact a local plumbing service agency to have a thermal expansion tank installed.
AIR REQUIREMENTS
Carefully review the requirements for combustion and ventilation air in the Instruction Manual that came
with the water heater. Failure to meet these requirements when the water heater is installed or overlooking
their importance when servicing the water heater often results in needless down time, unnecessary parts
replacement, and customer dissatisfaction.
An inadequate supply of air for combustion and ventilation often causes operational problems. A lack of
combustion and ventilation air can create a negative ambient air pressure in the installed space which can
lead to improper combustion and operational problems with pressure switches.
CONTAMINATED AIR
Combustion air that is contaminated can greatly diminish the life span of the water heater and water heater
componentssuchasIgnitersandBurners.Propellantsofaerosolsprays,beautyshopsupplies,watersoftener
chemicals and chemicals used in dry cleaning processes that are present in the combustion, ventilation or
ambient air can cause such damage.
Vapors from volatile compounds such as solvents, cleaners, chlorine based chemicals and refrigerants in
addition to being highly ammable in many cases, can also react to form highly corrosive substances such as
hydrochloric acid inside the combustion chamber. The results can be hazardous and cause product failure.
If the water heater is installed in beauty shops, barber shops or laundries with dry cleaning equipment, it is
imperative the water heater be installed in a Direct Vent conguration so that air for combustion is derived
directly from the outdoor atmosphere through a sealed intake air pipe. See the venting installation section
in the Instruction Manual that came with the water heater for more information on Direct Vent installations.

4Servicing should only be performed by a Qualied Service Agent
VENTING
This section of the Service Manual is not a complete venting installation instruction. Refer to the Instruction
Manual that came with the water heater; ensure the venting has been installed per all Instruction Manual
requirements. Costs to correct installation errors are not covered under the limited warranty.
GENERAL VENTING INFORMATION
The water heaters covered in this manual are operationally equivalent to Category IV appliances and may be
installed in either a Power Vent or Direct Vent conguration.
Category IV Appliance
Category IV appliances operate with a positive vent (exhaust) static pressure and with vent gas temperatures
low enough to produce condensate in the vent piping.

Power Vent congurations derive all combustion air from the room where they are installed and discharge all
ue gases to the outdoor atmosphere through a sealed vent (exhaust) pipe. Power vent congurations have
one vent pipe connected to the water heater which can be terminated in a vertical or horizontal arrangement.

Direct Vent congurations derive all combustion air directly from the outdoor atmosphere through a sealed
intake air pipe and discharge all ue gases to the outdoor atmosphere through a sealed vent (exhaust) pipe.
Direct Vent congurations have two pipes connected to the water heater, one vent pipe and one intake air
pipe. Direct Vent congurations can also be terminated in a vertical or horizontal arrangement.
MAXIMUM EQUIVALENT LENGTH REQUIREMENTS
The the intake air and/or vent pipe for the water heaters covered in
this manual can be installed using 2 inch or 3 inch pipe depending
on the overall “equivalent length" of each pipe. Equivalent lengths
are calculated by adding the total linear feet of installed pipe to the
accumulated equivalent length of all eld installed elbows.
Each 2 inch or 3 inch 90° elbow installed is equivalent to 5 linear
feet of pipe. 45° elbows are equivalent to 2.5 linear feet of pipe.
On Direct Vent installations the intake air and/or vent pipe are calculated separately and each pipe's total
equivalent length must not exceed the maximum equivalent length requirements stated in the Instruction
Manual that came with the water heater, see Table 1 below.
TABLE 1


2 Inch Pipe 3 Inch Pipe
 
One (1) 40 feet (12.2 meters) 120 feet (36.6 meters)
Two (1) 35 feet (10.7 meters) 115 feet (35.0 meters)
Three (3) 30 feet (9.1 meters) 110 feet (33.5 meters)
Four (4) 25 feet (7.6 meters) 105 feet (32.0 meters)
Five (5) 20 feet (6.1 meters) 100 feet (30.5 meters)
Six (6) 15 feet (4.6 meters) 95 feet (29.0 meters)
† Two 45° elbows are equivalent to one 90° elbow.
PIPE SIZE REQUIREMENTS
Ensure the correct size pipe has been used for the length of intake air and/or vent piping installed. 2 inch pipe
may be used up to 40 equivalent feet with one 90° elbow installed, if the installation requires more equivalent
feet of intake air and/or vent pipe, 3 inch pipe must be used up to the maximum shown in Table 1 above.
MAXIMUM ELBOW REQUIREMENTS
The maximum number of 90° elbows allowed for the vent pipe is six (6). On Direct Vent installations the
maximum number of 90° elbows allowed for the intake air pipe is six (6), see Table 1 above.
2”
3”
= 5 linear feet of pipe
= 5 linear feet of pipe

5
Servicing should only be performed by a Qualied Service Agent
FACTORY SUPPLIED/INSTALLED FITTINGS
Factory supplied vent and intake air terminations and factory installed ttings on the water heater are not
factored in to the vent and intake air pipe equivalent feet calculations. The intake air connection tting and
exhaust elbow (vent connection) are factory installed ttings, see Figure 1 below and Figure 3 on page 8.
INTAKE AIR CONNECTION
The intake air connection has a screen and a hose barb installed at the factory, see Figure 1 below.
The intake air connection screen is installed to prevent debris from entering the Combustion Blower and/or
Burner. This screen is left in place when the water heater is installed in a Power Vent conguration but must
be removed before connecting the intake air piping on Direct Vent installations. Once the intake air pipe is
installed the screen, if not removed, would be hidden from view and may become clogged with debris over
time. This can cause poor combustion and BlockedAir Intake fault conditions and Control System lock outs.
Ensure this screen has been removed on all Direct Vent installations if experiencing Blocked Air Intake fault
conditions.
The hose barb is installed on the intake air connection to connect the Blocked IntakeAir switch sensing tube.
The intake air connection is factory installed so that the hose barb is at approximately a 115° angle when
viewed from the end. Ensure the hose barb is not oriented any lower than 115° as this will allow water from
condensate or snow being drawn inside the intake air piping on Direct Vent installations to ll the Blocked
Intake Air switch sensing tube. If water does enter the Blocked Intake Air switch sensing tube it will damage
the switch and cause Blocked Air Intake fault conditions and Control System lock outs. Ensure this hose
barb is properly oriented when experiencing Blocked Air Intake fault conditions. Angles between 90° and
115° are acceptable. If necessary loosen the hose clamp on the intake air connection elbow and rotate the
intake air connection tting to adjust the angle properly as shown in Figure 1 below.
HOSE BARB
ANGLED
BETWEEN
90° AND 115°
HOSE BARB FITTING FOR
BLOCKED INTAKE AIR
SWITCH SENSING TUBE
COMBUSTION BLOWER
INTAKE AIR CONNECTION 24 VOLT
GAS VALVE
INTAKE AIR
CONNECTION
INTAKE AIR
CONNECTION ELBOW
INTAKE AIR
CONNECTION
SCREEN MUST
BE REMOVED
ON DIRECT VENT
INSTALLATIONS

:
• Plastic debris left on the edges of intake air pipe sections after cutting must be removed on Direct Vent
installations. These debris can collect inside and clog the Burner which can cause poor combustion,
sooting, rough starting, rough operation and Ignition Failure fault conditions and Control System lock
outs. The Burner is a radial design that can trap debris, see Figure 5 on page 9.
• Exceeding the equivalent length limitations for the vent piping will cause Blocked Exhaust fault
conditions and Control System lock outs.
• Exceeding the equivalent length limitations for the intake air piping will cause Blocked Air Intake fault
conditions and Control System lock outs.
• Exceeding the maximum number of elbows allowed for the intake air and/or vent piping will also cause
Blocked Air Intake and Blocked Exhaust fault conditions and Control System lock outs.
• Using smaller intake air and/or vent pipe than required for the installed equivalent length will also cause
Blocked Air Intake and Blocked Exhaust fault conditions and Control System lock outs.

6Servicing should only be performed by a Qualied Service Agent
ELECTRICAL REQUIREMENTS
The water heaters covered in this manual require a 120 VAC (Volts Alternating Current) 1Ø (Single Phase)
power supply. The maximumAC amperage is approximately 5.2 FLA(full load amps) during the Igniter Warm
Up operating state. Residential models are factory equipped with a 3 prong appliance cord that plugs into a
standard 120 VAC wall outlet. Commercial models are not equipped with an appliance cord; an appliance
cord or hard wiring will have to be eld installed, see Commercial And Residential Models on page 46.
GROUNDING AND POLARITY
The water heaters covered in this manual MUST BE properly grounded and the polarity of the power supply
MUST BE correct. Correct polarity wiring for a standard 120 VAC residential wall outlet is shown in Figure 2
below, note the downward orientation of the ground connection socket.
The hot and neutral wires from the power supply must connect to the black (hot) and white (neutral) wires
respectively inside the 120 VAC junction box on the water heater, see Figure 4 on page 9 for junction box
location. The ground wire from the power supply must connect to the green wire inside the 120 VAC junction
box on the water heater.
A "Reversed Polarity" condition occurs when the hot and neutral wires are connected in reverse from what
is shown in Figure 2. If the power supply polarity is reversed it will cause AC Reversed fault conditions and
Control System lock outs. If the water heater is not grounded properly it will cause Ignition Failure fault
conditions and Control System lock outs, see Flame Sensor on page 18 and the Power Supply Test below.
HOT
(typically black) NEUTRAL
(typically white) GROUND
(typically green)
120 VOLTS
120 VOLTS
0 VOLTS
120 VAC POWER SUPPLY POLARITY CORRECT WIRING
120 VAC WALL OUTLET
PLUG IN OUTLET TESTER
NEUTRAL HOT
GROUND

POWER SUPPLY TEST
Proper grounding and polarity can be veried with an AC volt meter by taking three voltage readings at the
wall outlet being used or the power supply wiring inside the water heater's 120 VAC junction box. Inexpensive
plug in outlet testers, available at most home centers and hardware stores, can be used to quickly verify
proper grounding and correct polarity at a 120 VAC wall outlet, see Figure 2 above.

1. Hot & Neutral - should be approximately 120 VAC.
2. Hot & Ground - should be approximately 120 VAC.
3. Neutral & Ground - should be approximately 0 VAC.

7
Servicing should only be performed by a Qualied Service Agent
INSTALLATION CHECK LIST
Thelistbelowrepresentssomeofthemostcriticalinstallationrequirementsthat,whenoverlooked,oftenresult
in operational problems, down time and needless parts replacement. Before performing any troubleshooting
procedures use the list below to check for installation errors. Costs to correct installation errors are not
covered under the limited warranty. Ensure all installation requirements and instructions contained in the
Instruction Manual that came with the water heater have been observed and followed.
See Troubleshooting on page 56 for service procedures relating to the fault conditions mentioned below.
1. The vent (exhaust) pipe must not be combined or connected to any other appliance’s vent system or
chimney.
2. The intake air pipe must not be combined or connected to any other appliance’s intake air piping.
3. The water heaters covered in this manual are condensing appliances. Condensate will form in the vent
pipe during normal operation, condensate can also form in the intake air piping in certain circumstances.
Ensure the intake air and/or vent piping is not installed in a manner that will allow water to be trapped
in the piping. This will lead to Blocked Exhaust and/or Blocked Air Intake fault conditions and Control
System lock outs.
4. Ensure the intake air and/or vent piping is the correct size for the installed length. See the venting
requirements section in the Instruction Manual that came with the water heater. Using smaller pipe than
is required will lead to Blocked Exhaust and/or Blocked Air Intake fault conditions and Control System
lock outs.
5. Ensure the intake air and/or vent piping are within the maximum equivalent lengths required in the
Instruction Manual that came with the water heater. Exceeding the maximum length or number of elbows
allowedwill also leadtoBlocked Exhaust and/or BlockedAir Intake fault conditionsandControl System
lock outs.
6. Ensure there is a water trap formed in the condensate drain tube/line connected to the exhaust elbow on
the water heater and that the condensate drain is owing freely. Condensate drain blockage will cause
the exhaust elbow to ll with water and lead to Blocked Exhaust fault conditions and Control System
lock outs.
7. Ensuretheventandintakeairterminationshaveadequateclearancesfromeachotherandtheterminations
of other appliances. Failure to maintain adequate clearances can cause the recirculation of ue gases
between the vent and intake air piping. Recirculation of ue gases will cause poor combustion, sooting,
ignition failure, rough starts, rough operation, premature failure of the heat exchanger and icing of the
combustion air intake during severe cold weather.
8. Direct vent terminations being installed in dead air spaces such as alleys, atriums, and inside corners
can also cause the recirculation of ue gases between the vent and intake air piping. To prevent the
recirculation of ue gases, maintain as much distance as possible between the intake air and vent
terminations.
9. Ensure the screens in the factory supplied terminations are securely installed to prevent blockage in the
intake air and/or vent piping.
10. On Direct Vent installations ensure the screen at the intake air connection on the water heater was
removed before the intake air piping was connected, see Intake Air Connection on page 5.
11. Ensure the power supply connections to the water heater are polarity correct. Use a 120 VAC household
outlet tester to verify correct polarity and ground at an outlet the water heater is plugged into. Reversed
polarity (neutral and hot wires reversed) will cause the AC Reversed fault condition and Control System
lock out.
12. Ensure the water heater and the Burner are properly grounded. The water heater Control System requires
an adequate earth ground for ame sensing (verication), see Flame Sensing Operation on page 18.
Inadequate grounding to the water heater and/or the Burner will cause the Ignition Failure fault condition
and Control System lock out. See Electrical Requirements on page 6 and Figure 10 on page 13.

8Servicing should only be performed by a Qualied Service Agent
FEATURES AND COMPONENTS
FRONT & BACK VIEWS
HEATING LOOP
RETURN LINE
CONNECTION
3/4 INCH NPT
DRAIN VALVE
TEMPERATURE
PRESSURE
RELIEF VALVE
FRONT VIEW BACK VIEW
EXHAUST ELBOW
(2 INCH PVC VENT
CONNECTION)
CONDENSATE
DRAIN CONNECTION
BLOCKED EXHAUST
SWITCH SENSING TUBE
HEATING LOOP
SUPPLY LINE
CONNECTION
3/4 INCH NPT
2 INCH PVC
INTAKE AIR
CONNECTION
TOP COVER
ON / OFF SWITCH
UIM
(user interface module)
CONTROL INTERFACE
COVER.
TEMPERATURE
PROBE - LOCATED
BEHIND CONTROL
INTERFACE COVER
TANK GLASSING
PLUG COVER.
USED FOR
MANUFACTURING
PURPOSES ONLY.
DO NOT REMOVE
GLASSING PLUG
FOR ANY SERVICE
OR MAINTENANCE.
COVER MAY BE
REMOVED IF LEAK
IS SUSPECTED.


9
Servicing should only be performed by a Qualied Service Agent
TOP VIEW
BLOWER
PROVER
SWITCH
CCB ENCLOSURE
(central control board)
3/4 INCH NPT
WATER OUTLET
WITH OUTLET
ANODE ROD
3/4 INCH NPT
WATER INLET
BLOCKED
EXHAUST
SWITCH
TEMPERATURE
PRESSURE
RELIEF VALVE
BURNER
SIGHT GLASS
FRONT
1/2 INCH
SUPPLY GAS
CONNECTION
BLOCKED
INTAKE AIR
SWITCH
COMBUSTION
BLOWER
2 INCH PVC
INTAKE AIR
CONNECTION
2 INCH PVC
VENT CONNECTION
JUNCTION
BOX - 120 VAC
POWER SUPPLY
CONNECTIONS
SECOND
ANODE ROD

COMBUSTION BLOWER & BURNER ASSEMBLY
COMBUSTION
BLOWER EXPLODED VIEW
GASKET
(SILICONE)
BLOWER
DISCHARGE
ORIFICE
GASKET
(FIBER)
BURNER SIGHT
GLASS AND
WIRING HARNESS
COVER PLATE
GASKET (SILICONE)
GASKET
GASKET (FIBER)
GASKET (FIBER)
BURNER SIGHT GLASS
BURNER
ADAPTER
BURNER ADAPTER
WIRING HARNESS.
IGNITER/FLAME
SENSOR
IGNITER
BURNER
BURNER FLANGE
(FLOATING FLANGE)
FLAME
SENSOR
GAS VALVE
VENTURI ASSEMBLY
INTAKE AIR
ELBOW
ASSEMBLED VIEW


10 Servicing should only be performed by a Qualied Service Agent
OPERATION AND SERVICE
HOW IT WORKS
This section of the manual will cover operation, common service procedures and water heater construction.
The water heater covered in this manual has a helical shaped coil heat exchanger that is submerged in
the storage tank. These water heaters use a top mounted down red radial design Burner. This is a forced
draft burner; hot burning gases are forced through the heat exchanger under pressure and exit through the
exhaust/vent connection located at the bottom of the water heater.
Starting at the top air and fuel gas are drawn in by the Combustion Blower and Venturi, see Combustion
Bloweronpage11andVenturionpage22.Fluegasesandareforcedthroughthehelicalshapedheatexchanger
by the Combustion Blower and out through the exhaust/vent outlet, see Figure 6 below.
BLOWER/BURNER
GAS VALVE
ASSEMBLY
COMBUSTION
AIR INTAKE
CONNECTION
HELICAL SHAPE
HEAT EXCHANGER
ARROWS SHOW
PATH OF FLUE
GASES THROUGH
THE HEAT
EXCHANGER
EXHAUST/VENT
OUTLET
INTERNAL VIEW
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11
Servicing should only be performed by a Qualied Service Agent
COMBUSTION BLOWER
The Combustion Blower is an assembly that includes the blower housing, blower motor and an electronic
speed control. The Combustion Blower is controlled by the CCB (Central Control Board), see Control System
Hardware on page 37.
The CCB sends 120 VAC from the J2 socket on the CCB circuit board to a 3 pin wiring socket on the blower
assembly, see CCB Circuit Board Layout on page 41 and Figure 7 below. The CCB also sends a PWM (Pulse
Width Modulation) signal from the J13 socket to a 5 pin wiring socket on the assembly. The PWM signal is
an electronic instruction to start, stop and control blower speed.
The Combustion Blower runs at higher speeds during the Pre/Post Purge operating states and runs at a
lower speed during the Igniter Warm Up operating state, see Table 6 on page 48 for a list of operating states.
The Igniter Status icon is displayed on the Control System LCD during the Igniter Warm Up operating state,
see Table 5 on page 47.
Service Note:
The 5 pin PWM signal plug MUST remain plugged in to the 5 pin socket on the blower assembly at all times.
Disconnecting this plug will cause the Combustion Blower to run at maximum speed continuously. This may
cause rough starts, rough operation and/or the Ignition Failure fault condition and Control System lock out.
If the electronic speed control is functioning properly Combustion Blower speed should noticeably reduce
during the Igniter Warm Up operating state. If blower speed reduction does not occur during the Igniter Warm
Up operating state ensure the 5 pin plug from the CCB is securely plugged into the matching 5 pin socket on
the blower assembly and that the J13 plug is securely plugged into the J13 socket on the CCB circuit board.
Perform a close visual inspection of the pins inside the plugs and sockets at the Combustion Blower and the
CCB, replace any worn or damaged wiring harnesses as necessary.
BLOWER MOTOR
AND ELECTRONIC
SPEED CONTROL
COMBUSTION BLOWER ASSEMBLY
BLOWER
HOUSING
3 PIN
WIRING
SOCKET
5 PIN
WIRING
SOCKET
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12 Servicing should only be performed by a Qualied Service Agent
BURNER ASSEMBLY
The Burner is a radial design burner with a steel ber jacket on the outer surface and is part of a larger Burner
Assembly. Figure 8 and Figure 9 below show side views of the complete Burner Assembly removed from
the water heater with key components identied. See the exploded view of the Combustion Blower & Burner
Assembly on page 9 also.
BURNER ADAPTER
WIRING HARNESS
IGNITER/FLAME
SENSOR
BLOWER
FLANGE BURNER ADAPTER
BURNER
FLANGE &
GASKET
BURNER
BURNER ASSEMBLY
RIGHT SIDE VIEW
FLAME
SENSOR

BURNER ADAPTER
WIRING HARNESS
IGNITER/FLAME
SENSOR
BLOWER
FLANGE BURNER ADAPTER
BURNER
FLANGE &
GASKET
BURNER
BURNER ASSEMBLY
LEFT SIDE VIEW
IGNITER


13
Servicing should only be performed by a Qualied Service Agent
BURNER GROUND
WIRE
BURNER
ADAPTER BLOWER FLANGE WITH BLOWER
DISCHARGE ORIFICE IN PLACE
BURNER ADAPTER
WIRING HARNESS
IGNITER/FLAME SENSOR

BURNER SIGHT
GLASS
BURNER ADAPTER
WIRING HARNESS
IGNITER/FLAME
SENSOR
BLOWER
DISCHARGE
ORIFICE
BLOWER FLANGE WITH
ORIFICE REMOVED

BLOWER
DISCHARGE
ORIFICE
BLOWER
FLANGE
WIRING
HARNESS
GROMMET BURNER
ADAPTER
BURNER ADAPTER
WIRING HARNESS
IGNITER/FLAME
SENSOR


14 Servicing should only be performed by a Qualied Service Agent
COMBUSTION BLOWER AND BURNER REMOVAL
TheCombustionBlowerandBurnerAssemblymustberemovedtoinspecttheBurnerandtoservicetheFlame
Sensor and Igniter. This section will provide instructions on how to remove and inspect these components.

• There are four 1/8 inch hex head machine screws that hold the Combustion Blower to the Blower
Flange on the Burner Adapter. There are four 1/2 inch threaded studs and nuts that hold the Burner
Adapter to the Heat Exchanger Flange on top of the water heater storage tank. There are four 5/16 inch
hex head machine screws that hold the Burner to the Burner Adapter.
• All three of these connections have gaskets. The Combustion Blower gasket is an orange silicone
gasket placed between the Combustion Blower outlet and the Blower Flange on top of the Burner
Adapter. There is a white ber gasket between the Burner Adapter and the Heat Exchanger Flange on
top of the water heater. There is also a white ber gasket between the Burner and the Burner Adapter.
See the exploded view of the Combustion Blower & Burner Assembly on page 9 and Figure 13 below.
• Before removing the Combustion Blower and/or Burner Assembly ensure there are new gaskets on
hand for all these connections. Call the toll free phone number on the back cover of this manual to order
these parts. Have the complete Model, Series and Serial number (located on the water heater's rating
label) for the water heater being serviced on hand before calling.
• Do not place any screws, studs, nuts, parts or tools on top of the water heater when removing the
Combustion Blower and/or Burner Assembly. Place these and any other loose objects in a safe location
during these procedure. Small parts and tools can easily fall down into the heat exchanger during these
procedures and may be extremely difcult or to retrieve. See Figure 6 on page 10.
• Ensure the Burner ground wire is secured properly when nished. The Burner must be grounded for the
control system to prove ame. Failure to ground the Burner properly will cause an Ignition Failure fault
condition and Control System lock out, see Flame Sensing Operation on page 18.
ORANGE SILICONE GASKET BETWEEN THE COMBUSTION
BLOWER AND THE BLOWER FLANGE ON THE BURNER ADAPTER WHITE FIBER GASKET BETWEEN THE BURNER ADAPTER AND THE THE HEAT EXCHANGER FLANGE ON TOP OF THE STORAGE TANK

COMBUSTION BLOWER REMOVAL
1. If the water heater is in a heating cycle lower the Operating Set Point to end the cycle, see Temperatures
on page 49.
2. Turn off power to the water heater at the water heater's on/off switch.
3. Turn off the circuit breaker that serves the water heater or unplug the water heater appliance cord from
the 120 VAC wall outlet if so equipped.
4. Disconnect the 3 pin plug from the Combustion Blower assembly, see Figure 7 on page 11.
5. Disconnect the 5 pin plug from the Combustion Blower assembly, see Figure 7 on page 11.

15
Servicing should only be performed by a Qualied Service Agent
6. Disconnect the 24 Volt power wires to the 24 Volt Gas Valve at the two spade connectors in the wiring
harness to the valve, see Figure 14 below.
7. Disconnect the Blower Prover switch sensing tube from the Combustion Blower outlet sensing port, see
Figure 14 below.
8. Turn off the supply gas to the water heater at the main gas shutoff valve serving the water heater.
9. Disconnect the supply gas line to the water heater at the water heater's 24 Volt Gas Valve.
10. If the water heater has been installed in a Direct Vent conguration, disconnect the intake air pipe at the
intake air connection on the water heater, see Figure 14 below.
11. Loosen the hose clamp closest to the Venturi on the Intake Air Elbow and remove the Intake Air Elbow
and Intake Air Connection tting as assembled unit, see Figure 14 below.
12. Using a small socket wrench with a 1/8 inch hex attachment or a long (8-10”) T handle 1/8 inch hex (allen
key) wrench remove the four hex head machine screws that hold the Combustion Blower to the Burner
Adapter, see Figure 15 on page 16.
13. Lift the Combustion Blower up and off of the Burner Adapter, see Figure 15 on page 16.
14. Remove the orange silicone gasket.
15. Ensure the Blower Discharge Orice is present and seated properly on top of the Burner Adapter, see
Figure 10 on page 13.
16. See the Service Notes below for additional information.
COMBUSTION BLOWER INSTALLATION
17. To re-install the Combustion Blower follow the steps for removal in reverse order.
18. Install a new orange silicone gasket between the Combustion Blower and the Burner Adapter.
19. Do not overtighten the Combustion Blower hex head screws during installation, torque should be
approximately 3 foot lbs.
20. Restore power to the water heater and run it through at least one complete heating cycle before leaving
to ensure it is operating properly.
INTAKE AIR CONNECTION FITTING
VENTURI
COMBUSTION BLOWER ASSEMBLY TOP VIEW
HOSE
CLAMP
INTAKE AIR
ELBOW
COMBUSTION BLOWER
OUTLET SENSING PORT
24 VOLT GAS VALVE
WIRING HARNESS
SPADE CONNECTORS
SUPPLY GAS CONNECTION
24 VOLT GAS VALVE
COMBUSTION
BLOWER


16 Servicing should only be performed by a Qualied Service Agent

BURNER ASSEMBLY REMOVAL
1. Follow the instructions to remove the Combustion Blower beginning on page 14.
2. Remove the Blower Discharge Orice from the top of the Burner Adapter.
3. Unplug the Burner Adapter wiring harness; three male/female spade connections for the Igniter and
Flame Sensor behind the CCB enclosure, see Figure 10 on page 13.
4. Using a socket wrench with a 1/2 inch deep well socket remove the four 1/2 inch nuts from the studs
holding the Burner Adapter in place, see Figure 16 on page 17 and Figure 17 on page 17.
5. Slide the Burner ground wire eyelet connector up and off of the 1/2 inch stud it is secured to. This ground
wire must be put back in place when reinstalling the Burner Assembly, see Figure 16 on page 17.
6. Ensure there are not any loose parts, tools, screws or objects of any kind on top of the water heater
before removing the Burner Assembly. If any loose objects present store them in a different location.
7. Carefully lift the Burner Assembly straight up and out of the water heater's heat exchanger opening, see
Figure 17 on page 17.
8. Inspect the Flame Sensor and its ceramic insulator for cracks and wear. Replace the Flame Sensor if it
shows any sign of damage or excessive wear, see Figure 19 on page 19.
9. Ensure the Flame Sensor is not touching the Burner surface, the gap should be approximately 1/2 inch.
10. Ensure the Flame Sensor mounting screw is tight.
11. Always clean the ame sensor with ultra ne steel wool while the Burner Assembly is out. Do not use a
harsh abrasives such as sand paper to clean the Flame Sensor.
12. Inspect the Burner Adapter wiring harness and wiring harness grommet, replace the wring harness if it
shows any sign of excessive wear or damage, see Figure 8 on page 12 and Figure 12 on page 13.
13. Inspect the Igniter. Replace the Igniter if it shows any sign of damage or excessive wear.
14. Ensure the Igniter mounting screw is tight.
15. Remove the four 5/16 inch hex head machine screws holding the Burner to the Burner Adapter and
remove the Burner from the Burner Adapter. See Figure 5 on page 9.
16. Inspect the Burner. Ensure there are not any debris inside the Burner, see the Service Notes on page 5.
Replace the Burner if it is damaged or clogged with debris.

17
Servicing should only be performed by a Qualied Service Agent
BURNER ASSEMBLY INSTALLATION
17. To re-install the Burner Assembly follow the steps for removal in reverse order.
18. Install a new white ber gasket between the Burner Adapter and the Heat Exchanger Flange on top of
the water heater. Install a new white ber gasket between the Burner and the Burner Adapter also. See
Figure 5 on page 9.
19. Do not overtighten the 5/16 inch hex head machine screws holding the Burner to the Burner Adapter or
the 1/2 inch nuts that hold the Burner Adapter to the Heat Exchanger Flange on top of the water heater
storage tank.
20. Restore power to the water heater and run it through at least one complete heating cycle before leaving
to ensure it is operating properly.
FOUR 1/2 INCH
NUTS AND STUDS
BURNER
GROUND
WIRE
BURNER SIGHT GLASS
WIRING HARNESS COVER
PLATE AND GASKET.
TWO PHILLIPS HEAD
SCREWS HOLD COVER
PLATE AND GASKET IN
PLACE.



18 Servicing should only be performed by a Qualied Service Agent
FLAME SENSOR
Ignition of the Burner is controlled electronically. The principle of operation for electronic ignition relies on
ame sensing current to prove the fuel gas owing to the Burner has been ignited and is burning safely.
Flame sensing requires correct power supply polarity and an adequate earth ground to the water heater's
Burner, see Electrical Requirements and the Power Supply Test on page 6. See Figure 16 on page 17 for the
Burner ground wire location.
FLAME SENSING OPERATION
• The Flame Sensor is a metal (conductor) rod mounted in a ceramic insulator.
• The Control System applies an AC voltage to the Flame Sensor through a single wire.
• The burner ame will conduct a small amount of electrical current.
• The Burner MUST BE grounded for current to ow from the Flame Sensor to the Burner.
• During ignition the burner ame must make complete and continuous contact with the Flame Sensor.
• As the AC voltage ows from the Flame Sensor through the burner ame to the (grounded) Burner the
AC voltage is "rectied" and becomes a DC voltage.
• The current owing between the Flame Sensor and Burner is DC micro amp current expressed as: µA.
Flame sensing current can be measured with a DC micro amp test meter, see Tools Required on page 2.
IGNITER
BURNER
FLAME
BURNER
(MUST BE GROUNDED)
CERAMIC INSULATOR
FLAME SENSOR
METAL CONDUCTOR
CONTROL SYSTEM
APPLIES AC VOLTAGE
TO FLAME SENSOR
AC VOLTAGE FLOWS FROM THE FLAME
SENSOR TO THE BURNER. THE BURNER
MUST BE GROUNDED FOR CURRENT TO
FLOW. DURING THIS PROCESS THE AC
VOLTAGE IS “RECTIFIED” AND BECOMES
A DC VOLTAGE. DC MICROAMP CURRENT
THEN FLOWS BETWEEN THE FLAME SENSOR
AND THE BURNER.
GAP BETWEEN THE FLAME SENSOR AND THE
BURNER SHOULD BE APPROXIMATELY 1/2 INCH

MINIMUM FLAME SENSING CURRENT
To prove burner ame during the Ignition Verication state the Control System monitors ame sensing
current; the DC micro amp (μA) current owing through the Flame Sensor. The Control System must sense a
minimum amount of current to “prove” ame. The minimum ame sensing current is 1.0 μA. If ame sensing
current does not reach 1.0 µA during ignition or falls below this amount during a heating cycle the Control
System will immediately de-energize the 24 Volt Gas Valve.
After 3 failed trials for ignition the Control System will lock out and display Ignition Failure (fault condition)
on the LCD. If ame sensing current drops below 1.0 μA during a heating cycle the Control System will de-
energize the 24 Volt Gas Valve and enter the Inter-Purge operating state, see Operating States on page 48.
After the Inter-Purge operating state the Control System will try for ignition again if a call for heat is still active,
see the Sequence Of Operation on page 54.