Amigo SMARTSHOPPER User manual

AMIGO OWNER'S MANUAL
SMARTSHOPPER, VALUESHOPPER AND VALUESHOPPER XL
Models carrying the ETL Listed Mark are Listed to UL Subject 3456.
Manager to Read this Manual BEFORE Product is Floor-Operational
Serial Number:
Date of Purchase:
ValueShopper
ValueShopper XL
SmartShopper

Dear Store Manager:
Thank you for purchasing an Amigo Shopper. Please read this manual carefully before anyone operates the cart.
It is important to review operational and safety tips with your sta so they are prepared to train customers on
how to safely operate Amigo carts.
When Amigo Mobility Founder Al Thieme invented the rst motorized cart in 1968, his goal was to provide an
aordable, durable and user-friendly mobility solution. Now, with many years of mobility expertise, we want
customers to be thrilled – not simply satised – with the products and services we oer. As a result, four of the
top ve retailers in the U.S. choose Amigo Mobility's innovative, durable products. Rated easiest to service,
Amigo products have the lowest cost of ownership to save your store money.
If you have questions about your Amigo Shopper or would like to learn about ordering parts electronically,
please contact the Amigo customer service team at
800-248-9131 • 989-777-0910
or e-mail [e-mail]
Hours of operation are
7:30 AM through 6:00 PM EST,
Monday - Friday
SAFETY FIRST
For your convenience and understanding, signal
words are defined below:
WARNING IS USED TO INDICATE THE PRESENCE OF A HAZARD, WHICH CAN CAUSE SEVERE PERSONAL
INJURY, DEATH OR SUBSTANTIAL PROPERTY DAMAGE IF THE WARNING IS IGNORED.
CAUTION IS USED TO INDICATE THE PRESENCE OF A HAZARD, WHICH WILL OR CAN CAUSE
PERSONAL INJURY OR PROPERTY DAMAGE IF THE CAUTION IS IGNORED.
Precautions
Do not allow operation in parking lots or other areas with vehicular traffic.
Make sure the Amigo is always turned “OFF” when rider is getting on or off cart.
Front stability wheel attachments on the Amigo SmartShopper, ValueShopper and ValueShopper XL provide additional stability.
The stability wheel attachments, mounted below the platform, must not be removed.
Do not expose the Amigo to spray-on cleaning solutions and excessive moisture, such as spraying it with a hose
or leaving it uncovered in rain or snow.
1www.amigoshopper.com

1-800-248-9131 2
Labels and signage found on Amigo SmartShopper, ValueShopper and ValueShopper XL
Please call 800.248.9131 if you are missing labels or need a replacement.
11833 and 11957
10799, 10800 and 11958
11834 and 11959

FREE
WHEELING
NORMAL
OPERATING THE
AMIGO SHOPPER
Shopper Handle Controls
The Shopper handle includes forward/reverse
hand control levers, battery gauge and diagnostic
light LEDs (Figure 1). The Amigo Shopper should be
parked and turned “OFF” while not in use.
For Store Personnel Only:
Manually Moving the ValueShopper
Manually Moving the SmartShopper
Figure 3
SmartShopper
Manual Brake Lever
(located on rear cover)
Figure 2
Figure 1
2
1
33
4
1. Stand and face forward on either side of basket.
2. Bend down slightly grabbing hold of front side of basket.
3. Keep arm extended straight then pull upward lifting front
of vehicle off ground 1-2". Move as desired.
Forward
Reverse
Figure 1:
1 Diagnostic light LEDs
2 On/off rocker switch or key
3 Forward & reverse hand control levers
4 Battery gauge
Driving
Driver must be seated to engage seat switch and operate cart. To
move forward, pull the right side to the hand control lever toward
you (Figure 2) or by pushing the left side of the hand control lever
away from you. By releasing the control lever, you will roll to a stop.
To operate in reverse, pull the left side of the hand control lever
toward you or push the right side control lever away from you.
1. Locate manual brake lever on rear cover.
2. Push manual brake lever forward to engage freewheeling mode.
a. While in freewheeling, unit must be pushed slowly to avoid
activating safety feature "push to fast."
3. To terminate freewheeling, pull manual brake lever toward
rear of Amigo (Figure 3). Do not drive Amigo while in
freewheeling mode.
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RESUME NORMAL DRIVE USE OR TRANSFER ON/OFF THE AMIGO ONLY
WHEN IN "NORMAL" MODE.

KEEPING THE AMIGO CHARGED
Charger Operating Instructions
Charge With Standard Outlet
Park the Amigo near a grounded AC electrical outlet. Turn the power “OFF” before charging. Charging cord is located on back of the
seat. Plug the end into the AC electrical outlet. Ensure the end of the cord is secure in the outlet. Park the Amigo close enough to
the outlet so the AC cord is not stretched to its full capacity.
Charge with optional Amigo SmartCharge Station
Park the Amigo in front of the wall mounted Amigo SmartCharge
station (Figure 4). Pull out the individual cord from the charging station and
plug into the Shopper. Do not pull cord beyond red mark.
Tracking Battery Life
Observe the battery gauge on the handle control panel. The battery
gauge is a six bar design showing battery charge level. Bars will stay
lit to show charge level. If the batteries are at 50% charge, 3 bars will
be lit. When charging, the bars in the gauge will blink for approximately
30-45 seconds and then go solid as the charge cycle begins. As the
charge level goes up, more bars light up until all bars are lit. At the end
of the charge cycle, the bars will blink again signaling the batteries
are fully charged. Cart will emit audio chirp along with one blinking bar
when batteries need charging.
• For the very first charge, fully charge for nine (9) hours
or overnight if possible.
• CHARGE WHEN NOT IN USE FOR BEST BATTERY LIFE.
Remember: It is best to keep the batteries fully charged. Extended charging is encouraged and will not overcharge or harm the
batteries. As a safety feature, driving functions are disabled while in the charging mode. Shoppers will not drive when charge
cord is plugged in.
Assuring Long Battery Life & Warranty Protection
Establish a regular procedure for charging all Shoppers to assure they have been fully charged. A multiple outlet strip
with a “POWER ON” indicator light could be used. Do not exceed outlet rating. Chargers draw approximately 2 amps
each until batteries are charged.
If the Shopper slows down and eventually loses all power within a day's use – and all other systems appear to be functioning
normally – the batteries may need replacing. For maximum Shopper performance, we recommend purchasing batteries
direct from the factory; threaded posts are used and are not locally available. (Refer to "Battery Specifications" on pg. 5).
Battery Care Recommendations
• It is highly recommended that you keep Amigo plugged in while waiting for service.
• Discharged batteries left sitting can be damaged to the point of non-recovery.
Amigo warranty covers batteries for defects in product workmanship only. Inadequate/improper charging
will cause batteries to sulfate prematurely and is not covered under warranty.
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Figure 4
16 inches
between
vehicles
12 inches
between
vehicle
and wall

FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS MAY RESULT
IN PERSONAL INJURY OR PROPERTY DAMAGE.
Battery Maintenance
• Clean any corrosion on the connections.
• Examine cord periodically for cracking or damage.
• Be extra cautious not to drop a metal tool onto the batteries.
• Remove jewelry and watches.
• A spark near the battery may cause explosion.
To Reduce Risk of Spark:
1. Prevent external damage to AC and DC cords.
2. Connect DC wires to the batteries before connecting charger AC supply cord to the AC electrical outlet.
3. When disconnecting charger, always do so in reverse sequence of connecting procedure.
Break first connection as far away from battery as possible. Distance reduces the chance of
explosion if a spark is generated and gas is present.
Battery Precautions
• Charge batteries supplied on cart with Amigo "original equipment charger."
• Charge batteries fully in a dry location.
• If you remove the batteries from the Amigo, put them on a surface that cannot be damaged by acid fumes.
Whenever a battery is charged and discharged through a cycle, it breathes. The breathing of the
battery emits acid fumes and may mark surfaces it rests on for long periods of time.
• Never smoke or allow an open flame in the vicinity of the battery.
• Use charger for charging batteries only. It is not intended to supply power to
an extra-low-voltage electrical system or to charge dry cell batteries.
• Never charge a frozen battery.
• Do not operate the charger in a closed-in area or restrict ventilation in any way.
Figure 5
Battery Specifications
For lithium-ion battery option, contact Amigo Mobility
• 12-volt
• 18 amp-hour minimum
• AGM (absorbed glass mat)
• Deep cycle
• Terminal type: M6 or 1/4 - 20 female threaded
non - ferrous plated metal
• UL recognized component
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TO AVOID DAMAGE TO BATTERIES DURING STORAGE, DO NOT PLACE THEM WITH
THE POSITIVE + AND NEGATIVE  TERMINALS NEXT TO EACH OTHER FIGURE 5.

AMIGO COMMERCIAL PRODUCTS
MAINTENANCE SCHEDULE
DAILY
• Charge when not in use. Extended charging will extend the life of the batteries.
• Check charge cord for damage and wear. Replace if damaged.
• Wipe seat, oval handle and control levers with a mild anti-bacterial surface cleaner.
• Check safety seat switch function – stand next to the Shopper, turn on and pull lever – the cart should not move.
In the event the cart moves, immediately take out of service and call for repair.
• SmartSensor - check sensor is free of tape, dirt, or debris. A damp cloth and mild soap can be used. Drive unit toward a
stationary object. Cart should slow down as it gets close and come to a full stop approximately 12 inches from the object.
MONTHLY
• Clean upholstery, plastic and metal with a mild surface cleaner.
• Check and tighten any exposed fasteners.
• Check anti-tip wheels. Replace damaged or missing anti-tip wheels.
• Check forward/reverse levers – be sure they move freely and cart remains in place when in neutral.
• Check basket signs and replace if missing or damaged.
• Drive unit through front entrance doors of store.
• Test cart's ability to travel through radio frequency security systems at front entrance of store.
For operating questions call the Amigo service department @ 1-800-248-9131 or 989-777-0910, 7:30 a.m. to 6:00 p.m. (EST)
Monday – Friday. Please reference serial number when calling. You may also contact us by fax at 1-800-334-7274 or email
[e-mail]
Note: Batteries should last 18-36 months if fully charged daily. Ensuring the AC cord is in good operating condition will
assist in extending battery life.
DO NOT EXPOSE THE AMIGO TO SPRAY-ON CLEANING SOLUTIONS AND EXCESSIVE MOISTURE SUCH
AS SPRAYING IT WITH A HOSE, OR LEAVING IT IN THE RAIN OR SNOW. EXCESSIVE MOISTURE AROUND
THE MICROPROCESSOR CONTROLLER (MPC) OR ELECTRICAL CONNECTIONS MAY CAUSE CONTAMINATION
OF ELECTRICAL CIRCUITRY, DAMAGE AND MALFUNCTION, AS WELL AS PERSONAL INJURY. THIS VARIETY OF
DAMAGE IS NOT COVERED UNDER THE WARRANTY.
Serial Number Locations:
• Back side of tiller underneath handle enclosure (Figure 6)
• Right side of lower seat post (toward outside top) AMI serial number
Figure 6
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• SmartSensor - inspect sensor bracket and wiring for signs of abuse. Ensure the bracket is not bent and the
sensor is pointing straight forward. Ensure the wires and connections are secure and undamaged.
YEARLY
• Check static ground wire located under vehicle, replace if damaged or missing. Wire must be in contact with
floor when operating Shopper.

Fasteners Replacement
Use only Grade 8 (US) or 10.9 DIN (metric) in all applications (Figure 7).
For service and replacement parts, we recommend Amigo authorized parts.
Microprocessor Controller
Do not attempt to service the MPC or charger as this will void the warranty on these items.
Opening the Pedestal Cover (ValueShopper and ValueShopper XL)
It is not necessary to remove the seat on a ValueShopper or ValueShopper XL unless the seat
needs to be replaced. The “opening pedestal” design allows access to the batteries, controller
and charger without requiring tools. With two hands, pull both release levers apart
to open the cover (Figure 8).
Removing the Rear Cover (SmartShopper)
Unplug the seat switch wires by holding the terminals closest to the
seat switch using needle nosed pliers. Loosen the bolt located on the
front right corner of the seat post. Remove the seat by pulling the seat up.
Remove the AC cord. Place your fingers under the cover just below the
holes in the rear of the cover. Pull cover out and then up (Figure 9A). Pull cover out on each side.
Lift cover off (Figure 9B).
Circuit Breaker Instructions
An automatic resetting circuit breaker protects the wiring and
battery in the event of a short circuit. It is located inside of the cover
(Figure 10). If the Amigo stops, check for overloads or short circuits
before continuing to operate.
DO NOT CONTINUE TO OPERATE THE AMIGO UNTIL
THE CIRCUIT BREAKER IS REPLACED.
Occupant Seat Switch
The occupant seat switch is located under each of the SmartShopper, ValueShopper and ValueShopper XL seats.
The occupant’s weight on the seat activates the switch allowing the Shopper to operate. (The Shopper is non-operational
without a seat occupant. Occupant must be seated firmly on seat. Sitting on edges may not activate switch.)
A SEAT SWITCH THAT IS NOT PROPERLY MAINTAINED OR IS DISCONNECTED
MAY CAUSE PERSONAL INJURY AND PROPERTY DAMAGE. DO NOT OPERATE
Figure 10 (Part No. 12038 )
Circuit Breaker
Figure 8
Figure 9A
Figure 8
Figure 7
Figure 9B
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AMIGO UNTIL SEAT SWITCH IS REPLACED.

Models Carrying the ETL Listed Mark
If your Amigo ValueShopper or Amigo ValueShopper XL carries the ETL Listed Mark, it means it has been certied by
Intertek to meet UL Subject 3456. Intertek is a national safety testing laboratory recognized by OSHA.
Opening the Pedestal Cover (ValueShopper and ValueShopper XL)
It is not necessary to remove the seat on a ValueShopper or ValueShopper XL unless the
seat needs to be replaced. Use tools to remove screw as shown in Figure 12. With two
hands, pull both release levers apart to open the cover.
COMPLETELY REMOVE BOLT FROM SEAT LATCH PRIOR TO OPENING. WHEN
REINSTALLING BOLT, TIGHTEN NUT UP TO SEAT LATCH. DO NOT OVERTIGHTEN.
Carts Equipped with Amigo
SmartSensor Technology
The Amigo SmartSensor offers an added layer of security for your
store and guests. A small sensor on the front of the cart uses ultrasonic
sound waves to determine if objects are in the path of the cart. When
driving forward, the cart may slow down and come to a controlled
stop if it gets too close to an obstacle. If the unit comes to a complete
stop, operator can reverse direction and take an obstacle-free path.
SmartSensor technology does not detect objects in the rear of the
cart and does not assist in obstacle detection when cart is operating
in reverse. To determine if your cart is equipped with SmartSensor
technology, look for the bracket and sensor assembly (Figure 15)
underneath the basket (Figure 16) featuring the Smart Technologies
sign (Figure 17).
ETL Listed Mark Location
ETL Listed Mark is located on right
side of pedestal directly under seat
(right side when operator in seated
position, see Figure 11).
Circuit Breaker Instructions
A manual reset circuit breaker protects the wiring and battery in the event of a short circuit. It is
located on the backside of the pedestal (Figure 13). If the Amigo stops, check for tripped circuit
breaker, then check for overloads or short circuits before continuing to operate.
Figure 11
Figure 13
›
1-800-248-9131 8
If you have questions about your store's custom boundary or if you need to order a replacement basket sign, please contact the
Amigo service department at 1.800.248.9131 or [e-mail].
Figure 17
Figure 16
Figure 15
.
.
HOW IT WORKS
. Amigo works with the store to establish a custom
boundary
. As the cart approaches the boundary, frequent
beeping warns the customer
. If the boundary is reached, the cart rolls to a stop
. Once stopped, the cart only drives in reverse until
back within approved boundary
Carts Equipped with Amigo
SmartTrack Technology
Amigo SmartTrack technology is an asset management system to
reduce risk of motorized cart theft. To determine if your carts are
equipped with Amigo SmartTrack technology, look for the label
(Figure 14) on the handle facing the customer or the sign (Figure
17) on the basket.
Figure 14
C
I
R
C
U
I
T
B
R
E
A
K
E
R
P
R
E
S
S
S
T
O
R
E
S
E
T
Figure 12

DIAGNOSTICS CODES
The Amigo controller has a built-in diagnostic feature that will cause
the diagnostic light LEDs (located on either side of the battery gauge)
to flash a numeric code indicating service issues to aid in diagnosis.
When indicating a service problem, the diagnostic light LEDs will
flash, hesitate for a moment, and then flash again. Follow the code
listings below to determine the problem. If the code indicates a
service problem, contact your local service representative or call the
Amigo service department at 1-800-248-9131 for instructions to
verify and correct the problem.
(1) Unplug handle cable and plug back in.
(2) Check all wiring connections and output.
(3) Disconnect brake and cycle key, if code changes to 1-2, replace brake.
(4) Replace controller.
(1) Ensure EM brake lever is in normal/drive position (SmartShopper only).
(2) Unplug handle cable and plug back in.
(3) Check all wiring connections and output.
(4) Replace brake.
(5) Replace controller.
(1) Check motor wiring connections.
(2) Disconnect brake and cycle key, if code changes to 2-2, replace motor.
(3) Replace controller.
(1) Ensure EM brake lever is in normal/drive position.
(2) Check motor wiring connections.
(3) Replace motor.
(4) Replace controller.
(1) Check / replace batteries.
(2) Check / replace controller.
(1) Allow to sit idle for 15 minutes, restart and see if code disappears.
(2) Ensure EM brake and / or motor is not causing excessive amperage draw.
(3) Replace controller.
(1) Replace battery charger if voltage is 32 volts or higher.
(2) If 31 volts or lower, replace controller.
(1) Replace charger wiring.
(2) Replace battery charger.
(3) Replace controller.
(1) Replace controller.
(1) Replace controller.
(1) Check to ensure handle cable is in good condition.
(2) Check that throttle lever moves freely and returns to center.
(3) Replace throttle hall effect.
(1) Replace controller.
1-1
1-2
2-1
2-2
2-3
3-1
4-1
4-2
5-1
5-2
5-3
6-1
EM Brake windings or connections are shorted
EM Brake windings or connections are open or
EM brake release lever in "freewheeling position"
Motor windings or connections are shorted
Motor windings or connections are open
Power shortage
Over temperature condition
Charger is supplying too much voltage
during the battery charge cycle
Charger not dropping back into "float mode"
during battery charge cycle
Controller drive FETS shorted
Controller regenerative braking FETS shorted
Throttle hall effect or throttle
circuitry reading fail band fault
Bad software revision
CODE CAUSE SOLUTIONS
Note: First solution listed for each diagnostic code will fix that problem 80% of the time. Attempt solutions in the order listed.
9 1-800-248-9131

WARRANTY
General Warranty Provisions
Amigo Mobility International, Inc. (AMI) warranties its OEM products to the original purchaser
and commences on date of shipment.
The warranties on this page do not cover the failure of any part or accessory due to:
• Shipping damage
• Abuse, misuse, accidental damage, or acts of nature
• Exceeding the specified weight capacity of the model
• Improper installation or opening sealed components
• Modifying the Amigo, or installing accessories not authorized by Amigo
Warranty Coverage:
AMI will repair or replace a part that is defective in material or workmanship under normal use.
AMI may use factory-remanufactured parts rather than new parts for some warranty repairs.
Warranty replacement parts are covered for the remainder of the original AMI unit warranty.
• Structural components – Platform, Frame & Seat Post have a 7-year warranty.
• Main components – Controller, Charger, Motor, and Transaxle have a 2-year warranty.
• Seats & other components have a 1-year warranty (cuts and tears in seats are not covered by warranty).
• Batteries supplied by AMI are warranted for one year (freight charges not included after six months).
AMI factory-supplied batteries carry AMI brand labels.
Damage caused by battery moisture, spillage, or leakage is exclusive of warranty.
Note: Lithium batteries carry the following warranty:
1.) Warranty period is 60 months; beginning when the Amigo healthcare model, electric shopping cart or batteries
are shipped from AMI factory. Serial number of unit/date code on battery will be required.
2.) Warranty covers defects in workmanship and material.
3.) Failure constitutes a fully recharged battery with less than 50% of its rated capacity under normal operating/
charging conditions and is covered within the 60 months period.
4.) Lithium batteries must be returned to AMI. Upon receipt, batteries will be tested to confirm warranty conditions are met.
5.) Lithium batteries may be replaced by sealed lead acid batteries.
• Labor is covered for six months on a pre-authorized basis implemented by an AMI work order.
• AMI provides an ARS tag with all warranty parts required to be returned to the factory (continental United States only).
• If inspection determines that a returned part is inoperable due to a non-warranty nature, it will be returned
at the expense of the service dealer and void the warranty labor reimbursement when in effect.
• Parts purchased separately from the original unit or rebuilt units carry a one (1) year warranty
against defects in material and workmanship.
Customer Satisfaction:
Your complete satisfaction is our main goal. If you are not satisfied with any maintenance or repair work completed by a service
company, please contact us immediately at 1-800-248-9131 or [e-mail]
This warranty supersedes and is in lieu of all other warranties, expressed or implied, and no person, agent or dealer is authorized to give any
warranties on behalf of AMI, nor to assume for AMI any other liability concerning any of its products unless made in writing and signed by an
official of AMI.
This warranty gives you specific rights, with the possibility of other rights, which vary depending upon your locality.
1-800-248-9131 10

AMIGO MOBILITY INTERNATIONAL, INC.
6693 Dixie Highway, Bridgeport, MI 48722-9725
Phone [phone] or [phone] • Fax [phone] • www.amigoshopper.com
© 2017 Amigo Mobility International, Inc. Amigo® is a registered trademark of Amigo Mobility International, Inc. 0317-0803 RevN
Improving Lives Through Mobility® since 1968