Amway Atmosphere sky User manual

Owner’s Guide

Atmosphere Sky™

Air Treatment System

Atmosphere Sky™Owner’s Guide

Congratulations! By purchasing

the Atmosphere Sky™Air

Treatment System, you have made

an important investment for your

family: to improve the air quality

in your home.

The Atmosphere Sky™Air Treatment System comes

pre-installed with three ﬁlters: the pre-ﬁlter, HEPA and

carbon ﬁlter. Inside the box, you’ll also ﬁnd the power

cord for the unit.

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02 03

04 06

Product

Visuals

Limited

Warranty

Get Started

Service and

Replacement

Parts

Important

Safeguards

3rd Party

Certiﬁcations

Product

Features

Maintenance

Troubleshooting

Customer

Service

Table of Contents:

ENGLISH

Clean Air Starts Here

BA C

Your Atmosphere

Sky™Air Treatment

System

A. Front Shield

B. Pre-Filter and HEPA Filter

C. Carbon Filter

D. Registration Label/Serial Number

E. Display Module

F. Power Cord

G. Rear Housing

H. Motor/Fan Assembly

1. Remove the unit from

the box. Remove the

front shield from the unit.

2. Take the pre-ﬁlter,

HEPA and carbon ﬁlter

packages out of the unit.

3. Remove the protective

wrap on ﬁlters. Avoid

completing this step

on carpet or a light

colored surface, as

carbon dust may fall

from the ﬁlters.

4. Follow instructions on

Registration Label to

5. Reinstall the ﬁlters

ensuring the lock

on the HEPA ﬁlter is

secure and reattach

the front shield.

6. Place the unit in the

room where it will be

used, near an electrical

outlet and away from

heating vents and high

trafﬁc areas. Make sure

the space above the

unit is kept clear, for

proper air ﬂow.

7. Plug cord into the rear

of the unit then into a

nearby outlet.

8. Power on.

Get Started

Atmosphere Sky™Owner’s Guide

NOTES

1. The Atmosphere Sky™Air Treatment System

is not intended for use where oil particles

are in the air, such as factories, or where

continuous tobacco smoke is present,

such as bars and restaurants. Usage in

these environments could result in poor

performance and shortened ﬁlter life.

2. The unit is shipped with the pre-ﬁlter, HEPA

and carbon ﬁlters in protective wrapping

to prolong the ﬁlters’ effectiveness. Before

operating the unit, remove the front cover,

remove the ﬁlters from the packaging, and

reinstall them.

3. CARBON DUST MAY BE GENERATED

DURING SHIPPING AND HANDLING.

WHEN DISPOSING OF THE FILTER

PACKAGING, DO NOT ALLOW DUST

FROM THE PACKAGING TO COME

INTO CONTACT WITH CLOTHING,

FURNITURE, OR CARPET.

4. To avoid blocking the unit’s air ﬂow, do not

place items on top of the unit, or near the

front cover of the unit.

5. Do not place the unit in front of heating

vents.

Important Safeguards:

Read all instructions before using the Atmosphere Sky™Air Treatment System.

WARNING: When using an electrical appliance, always follow basic safety precautions, to

reduce the risk of ﬁre, electrical shock, and/or injury:

1. Always disconnect from power source before

cleaning or performing maintenance, including

ﬁlter replacement.

2. Before operating the unit, remove the front

cover of the unit. Take out the ﬁlters, remove

their protective bags, and reinstall the ﬁlters.

3. Do not open the housing. Internal parts are not

to be serviced by the user. Repairs should be

done by authorized service personnel only.

4. Do not allow liquids or any objects in any of the

unit openings. Keep openings free of excessive

dust, lint, hair or debris that may reduce the air

ﬂow.

5. Do not expose the unit to rain, and do not use

in a wet area. Do not place the unit near a

bathtub or a kitchen sink.

6. Do not unplug the unit by pulling on the cord.

To unplug the unit, grasp the plug itself and pull

gently.

7. Do not operate with a damaged cord or plug.

If the cord or plug is damaged, it must be

replaced by a new cord and plug available from

the manufacturer or its service agent. Return

to an authorized service facility for examination

and/or repair.

8. Do not run the cord under carpeting. Do not cover

with throw rugs, runners, or similar coverings.

Do not route cord under furniture or appliances.

Arrange cord away from trafﬁc area and where it

will not be tripped over

9. Do not cut, damage, or modify the cord. Do not

place the cord underneath or between heavy

objects, and always keep the cord away from

heated surfaces.

10. If the unit is not working properly or has been

dropped or damaged, contact Customer

Support.

11. Do not use solvents or chemicals to clean the

unit. Do not spray aerosols on the unit.

12. The unit is not to be operated by anyone

(including children) who has reduced physical,

sensory or mental capabilities, or lack of

experience and knowledge, without supervision

or instruction.

13. This appliance has a polarized plug (one blade

is wider than the other). To reduce the risk

of electric shock, this plug will ﬁt a polarized

outlet only one way. If the plug does not ﬁt

fully into the outlet, reverse the plug. If it still

does not ﬁt, contact a qualiﬁed electrician. Do

not attempt to defeat this safety feature.

READ AND SAVE THESE INSTRUCTIONS

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3rd Party Certiﬁcations:

Allergy UK –

Seal of Approval

Indicates that the Atmosphere

Sky™ Air Treatment System has

been scientiﬁcally tested by a

third-party laboratory to reduce or

remove allergens, and is therefore

suitable for use by people

with allergies.

AHAM

The Atmosphere Sky™Air

Treatment System has been

tested according to the AHAM

Certiﬁcation Program (ANSI/

AHAM AC-1).

CADR

CADR (Clean Air Delivery Rate)

certiﬁed by the U.S. Association

of Home Appliance Manufacturers

(AHAM) for the reduction of

airborne tobacco smoke, dust,

and pollen at air ﬂow volumes of

300 cubic feet per minute. CADR

is the main metric used to rate the

performance of an air treatment

system.

ENERGY STAR®

Is a registered mark owned by

the U.S. Environmental Protection

Agency. ENERGY STAR®is

the simple choice for energy

efﬁciency. For more than 20

years, people across America

have looked to EPA’s ENERGY

STAR®program for guidance on

saving energy, saving money,

and protecting the environment.

Behind each blue label is a

product, building, or home that

is independently certiﬁed to use

less energy and cause fewer of

the emissions that contribute

to climate change. Join the

millions who are already making a

difference at energystar.gov.

Troubleshooting

Condition Solution

The operation light is on, but air

does not come out of the unit.

Check that the protective shipping bags are removed from the ﬁlters inside the unit.

Dirt and/or pet hairs can build up on the pre-ﬁlter.

To wash and reinstall the pre-ﬁlter:

»Turn off the power and unplug the unit.

»Remove the front shield from the unit.

»Remove the pre-ﬁlter from the unit.

»Thoroughly vacuum the entire ﬁlter to remove surface and embedded debris.

Vacuum with the pre-ﬁlter in place and the unit running to avoid breathing in the

dust resuspended in the air by cleaning.

»Reinstall the pre-ﬁlter into the unit.

»Snap the front shield back into place.

The air volume from the unit is high,

but it doesn’t appear to be removing

dust or odors from the room.

Make sure both the carbon and HEPA ﬁlters are installed in the unit. If the air quality is

especially challenging, because of cooking or pet odors, set the System to Turbo for

maximum results.

My unit will not connect to

my Wi-Fi®.

Please refer to the FAQ section within the Atmosphere™Connect app or contact

Customer Service at 1-800-253-6500.

My unit will not pair with Bluetooth®

wireless technology.

Please refer to the FAQ section within the Atmosphere™Connect app or contact

Customer Service at 1-800-253-6500.

A replacement owners guide may

be obtained by…

Go to Amway.com and search “Atmosphere Sky” Owner’s Guide to ﬁnd the most

up-to-date Owner’s Guide.

Atmosphere Sky™Owner’s Guide

Replacement

HEPA Filter

Replacement

Carbon Filter

Replacement

Pre-Filter

Replacement

Motor/Rear Housing

Replacement

Front Shield

Replacement

Electronic Module

Replacement Thumb

Screws

Replacement Detachable Power

Cord—If available in your market

Replacement Filters / Parts

Atmosphere Sky™Air Treatment

System Features:

Air Filtration Process:

Air enters through the front cover of the unit. The

pre-ﬁlter removes large, lint-like particles, and

the HEPA ﬁlter effectively removes 99.99% of

particles as small as 0.007 microns. The carbon

ﬁlter reduces objectionable odors. Filtered air is

discharged upward through the grill on the back of

the unit.

The unit uses a unique internal air circulation

system. The dual-part Intelliﬂow™Assembly directs

the air ﬂow inside the unit, moving air in a pattern

that minimizes resistance and noise and maximizes

air ﬂow.

Performance Features:

»Effectively removes 99.99% of particles as small

as 0.007 microns in size from air passing through

the unit.

»Effectively reduces unpleasant odors, such as

tobacco, cooking and pet odors.

»CADR measures no less than 300 at speed 5,

to clean rooms up to 468 sq. ft. in size (43m2).

CADR (Clean Air Delivery Rate) is the main

metric used to rate the performance of an air

treatment system.

»Effectively reduces airborne bacteria, mold,

viruses, fungi, asbestos, dust mites and their

by-products, and radon decay products from air

passing through the unit.

»Allergen removal claims substantiated by third-

party.

»Energy efﬁcient with low power consumption.

The unit has earned the U.S. EPA’s ENERGY

STAR®certiﬁcation for energy efﬁciency.

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12 3 4 5

DISPLAY PANEL

1. Filter Replacement Indicator

2. Wi-Fi®/ Bluetooth®Indicator

3. Fan Speed

4. Particle Sensor Reading

5. Settings (top to bottom):

»Night – Fan speed less than 3; display dimmed

»Turbo – Maximum speed for 30 minutes

»Auto – Fan speed varies, based on air quality

»Power On/Off Indicator

Satisfaction Guarantee

We stand behind the quality of our products and guarantee your satisfaction. If for any reason you are not

completely satisﬁed with your purchase, you may return it within 120 days of purchase for an exchange or refund

of the product price and applicable tax. Other restrictions apply. For more information, visit www.amway.com and

search Satisfaction Guarantee.

The app, Atmosphere™Connect, works like a remote

control for the unit. Download the free app to your smart

phone or mobile device and use it when you’re at home or

away to:

»Adjust the settings

»Monitor the status of the ﬁlters

»Check your room’s air quality

Atmosphere™Connect is available through the Apple®,

Android®and Google®app stores.

The Bluetooth® word mark and logos are registered trademarks owned

by Bluetooth SIG, Inc. and any use of such marks by Access Business

Group International LLC is under license. Other trademarks and trade

names are those of their respective owners.

CONNECTING TO WI-FI® AND BLUETOOTH® WIRELESS TECHNOLOGY

Atmosphere Sky™Owner’s Guide

Cleaning the Pre-Filter

1. Power off and unplug the unit.

2. Remove the front cover of the unit by placing your ﬁngertips under

the upper most edge of the front shield, gently pull up on the shield to

disengage (should hear snap) then lift the shield off the unit. Magnets at

the bottom of the shield will release on their own.

3. Remove the Pre-Filter by lifting from the tabs located at the top of the

ﬁlter screen.

4. Remove accumulated dust from the Pre-Filter with a vacuum cleaner. If

the ﬁlter is very dirty rinse with warm tap water. Dry thoroughly before

replacing in the unit.

5. Reattached the Pre-Filter by placing the slots at the top of the ﬁlter to

the tabs on the top of the HEPA ﬁlter.

6. Replace the front shield by positioning the shield over the display and

let it gently fall into place engaging the magnets on the bottom of the

shield. Then gently push until you hear a soft snap at the middle of the

shield at the upper most edge of the display

7. Plug in your unit.

8. Reset the Pre-Filter by pushing the Pre-Filter light on the display. The

Pre-Filter monitor light will change from red to green.

Replacing the HEPA Filter

1. Power off and unplug the unit.

2. Remove the front cover of the unit by placing your ﬁngertips under

the upper most edge of the front shield, gently pull up on the shield to

disengage (should hear snap) then lift the shield off the unit.

3. Remove the Pre-Filter/HEPA by disengaging the lock at the top of the

HEPA Filter.

4. Gently lift the Pre-Filter from the HEPA Filter by lifting from the tabs

located at the top of the ﬁlter screen. Set the Pre-Filter aside; you may

want to clean your Pre-Filter at this time even if the light is green.

5. Remove your new HEPA Filter from the packaging.

6. Install your new HEPA ﬁlter into your unit, reengage the lock at the top

of the ﬁlter.

7. Reattached the Pre-Filter by placing the slots at the top of the ﬁlter to

the tabs on the top of the HEPA ﬁlter.

8. Replace the front shield by positioning the shield over the display and

let it gently fall into place engaging the magnets on the bottom of the

shield. Then gently push until you hear a soft snap at the middle of the

shield at the upper most edge of the display

9. Plug in your unit.

10. The HEPA Filter monitor light will automatically change from red

to green.

Maintenance

Your Atmosphere Sky™Air Treatment System should be cleaned and maintained regularly for

optimum performance.

As Needed

Wipe the housing exterior with a damp cloth and dry. If very dirty, use a mild detergent, such as

L.O.C.™Multi-Purpose Cleaner. Do not use cleaners containing ammonia, alcohol, or paint thinner.

These cleaners will damage the surface.

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Replacing the Carbon Filter

1. Power off and unplug the unit.

2. Remove the front cover of the unit by placing your ﬁngertips under

the upper most edge of the front shield, gently pull up on the shield to

disengage (should hear snap) then lift the shield off the unit.

3. Remove the Pre-Filter/HEPA by disengaging the lock at the top of the

HEPA Filter. Set these ﬁlters off to the side.

4. Remove the Carbon Filter set off to the side.

Note: Make sure you do not let any carbon particles stain your

clothing, furniture or carpeting.

5. Remove your new Carbon Filter from the packaging

6. Reinstall your new Carbon ﬁlter into your unit.

Note: there is an angled edge on the carbon ﬁlter. This edge will ﬁt

inside your unit on the lower left.

7. Install the Pre-Filter/HEPA ﬁlter combination and lock into place.

8. Replace the front shield by positioning the shield over the display and

let it gently fall into place engaging the magnets on the bottom of the

shield. Then gently push until you hear a soft snap at the middle of the

shield at the upper most edge of the display

9. Plug in your unit.

10. The Carbon Filter monitor light will automatically change from red

to green.

Customer Service:

Please read this manual carefully. If you have

questions concerning the installation or operation

of your Atmosphere Sky™ Air Treatment

System or to order replacement parts, please

contact Customer Service or via the Internet at:

amway.com/shopatmosphere or amway.ca/

shopatmosphere (in Canada).

US - 1-800-253-6500

Customer.service@amway.com

Canada - 1-800-265-5470

Customer.service.ca@amway.com

Go to Amway.com for your return form and

additional return information such as how to’s,

tracking information, and processing fees.

Track your return with an Amway return label

at: returnscenter.smartlabel.com/amway. For all

returns, Amway Independent Business Owners are

charged a $5.95 processing fee per invoice. Any

merchandise returned due to errors or damages

upon delivery will not incur a processing fee. We are

not liable for return merchandise that doesn’t not

reach our returns facility.

FCC COMPLIANCE STATEMENT

This device complies with Part 15 of the FCC Rules. Operation

is subject to the following two conditions:

1) This device may not cause harmful interference, and

2) This device must accept any interference received,

including interference that may cause undesired operation.

This equipment has been tested and found to comply with the

limits for a class B digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio

frequency energy and if not installed and used in accordance

with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or more of

the following measures:

- Reorient or relocate the module/product.

- Increase the separation between the equipment and

module/product.

- Consult the dealer or an experienced radio/TV technician

for help.

- Changes and modiﬁcations made to the equipment without

the approval of manufacturer could void the user’s authority

to operate this equipment.

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Atmosphere Sky™Owner’s Guide

Limited Warranty

IMPORTANT: You must activate your Limited

Warranty within 90 days of purchase by

registering your product.

WHAT MUST I DO TO HAVE MY UNIT COVERED

BY THIS LIMITED WARRANTY?

Following the purchase of your unit, you must

activate your Limited Warranty using either

method described above.

If you do not activate your Limited Warranty,

this Limited Warranty DOES NOT provide any

coverage to you.

WHAT DOES THIS LIMITED WARRANTY COVER?

This Limited Warranty applies only to the original

retail purchaser of a new Atmosphere Sky™ Air

Treatment System (sometimes called, the “Unit”)

who activates this Limited Warranty as provided

above (the “Original Retail Purchaser”). This Limited

Warranty is not transferable and applies only to the

Original Retail Purchaser. Amway Corp. (“Amway”)

warrants to the Original Retail Purchaser that the

Unit (except for the ﬁlters) will not prove defective

under normal use for two (2) years from the date

the Original Retail Purchaser activates the Limited

Warranty (the “Limited Warranty Period”). A Unit

will be considered “defective” if it is defective

in materials or workmanship, and if that defect

materially impairs the performance or value of the

Unit to the Original Retail Purchaser.

WHAT DOES THIS LIMITED WARRANTY NOT

COVER?

This Limited Warranty does not cover:

A. Any Unit that has been subjected to any use

that is different than or inconsistent with the use

instructions in this Owner’s Guide.

B. Any Unit that has been subjected to any abuse,

accident, physical damage, improper installation

or application, alteration, neglect, improper

temperature, humidity or other environmental

conditions (including, but not limited to, lightning,

ﬂood or ﬁre).

C. Any Unit that has been improperly repaired,

improperly modiﬁed, improperly altered or

improperly maintained by anyone other than

an authorized service warranty representative

of Amway

D. Any defect or diminished performance that is

caused by the use of any part or accessory that

is not compatible with the Unit.

HOW WILL THE USE OF NON-AUTHORIZED

PARTS OR ACCESSORIES AFFECT THE

PERFORMANCE OF THE UNIT?

Performance claims relating to the Atmosphere

Sky™ Air Treatment System were developed

through testing of the complete Unit as designed by

the manufacturer and require operation of the Unit

as recommended by the manufacturer. The use of

replacement parts or accessory attachments not

recommended by the manufacturer may result in

diminished performance. Amway does not warrant

the performance of any non-Atmosphere Sky™

Air Treatment System parts or accessories not

authorized by Amway or the manufacturer for use

with the Unit, and Amway is not responsible for any

damage caused by or resulting from the use of any

non-authorized parts or accessories.

WHAT WILL AMWAY DO IF YOUR UNIT IS

DEFECTIVE?

If any Unit is defective during the Limited Warranty

Period then, subject to timely notiﬁcation of the

claimed defect, Amway will, at its option, either

repair or replace the defective Unit at its expense.

HOW AND WHEN MUST YOU MAKE A CLAIM

UNDER THIS LIMITED WARRANTY?

For service during the Limited Warranty Period,

please contact Amway for shipping and handling

instructions BEFORE returning your Unit:

FOR THE U.S.: 1-800-253-6500 Monday – Friday, 8 am

to midnight EST, and Saturday, 8:30 am to 5 pm EST.

customer.service@amway.com

FOR CANADA: 800-265-5470 Monday – Friday, 8 am

to midnight EST, and Saturday, 8:30 am to 5 pm EST.

customer.service.ca@amway.com

There’s two ways to register your product

and activate your limited warranty:

1 ONLINE: Visit https://prodreg.amway.com

to register your product and activate your

Limited Warranty.

2 PHOTO REGISTRATION: To register your

product via texting a photograph please

follow the instructions below.

Simply take a take a photo of the serial

number with the surrounding box (located

on the unit, behind the ﬁlters).

Text the photo to 26929 and follow the

instructions.

You should recieve a text conﬁrmation.

PHOTO REGISTR ATION