AnkerWork H300 Assembly instructions

EN-A3512FAQ
BasicOperation
HowdoIconnectAnkerWorkH300 
1. BluetoothConnection:
•
TurnontheheadsetbytogglingthepowerbuttontotheBluetoothpositionandholdingit
therefor2seconds.Theindicatorwillflashbluequickly.
•
Afterlettinggo,thepowerbuttonreturnstothepower-onposition,andtheheadsetwill
enterpairingmode.
2. DongleConnection:
•
Insertthedongleintoyourcomputer'sUSB-Aportortheadapter.
•
TurnontheheadsetbytogglingthepowerbuttontotheBluetoothpositionandholdingit
therefor2seconds.Theindicatorwillflashbluequickly.
Theheadsetanddonglewillconnectautomatically.
3. WiredConnection:
•
PlugtheUSB-AconnectorintothecomputerandtheUSB-Cconnectorintotheheadset.The
headsetwillconnecttoyourcomputer,andyouwillseeabluelightflashslowly.
HowdoIanswer/end/rejectacall 
Clicktheroundbuttontoanswer/endvoicecalls.Holdtheroundbuttonfor2storejectacall.
Findtheroundbuttoninthemiddleoftheearcover.
HowdoIreject/acceptmultipartycalls 
1. Continuethecurrentcallandrejectthenewcall:Holdtheroundbuttonfor2s.
2. Putthecurrentcallonholdandanswerthenewcall:Clicktheroundbutton.
3. Endthecurrentcallandanswerthenewcall:Pleaseuseyourphoneorotherdevicesto
performthisaction.H300isunabletoperformthisaction.
4. Endtheoldcallafteransweringthenewcall:Clicktheroundbutton.
HowdoIresetAnkerWorkH300 
HoldtheVolume+and-buttonsatthesametimefor5s.

HowdoIusecomputersoftwarewhenconnectingAnkerWorkH300 
1. Bluetoothmode:
Windows:
•
System:Select"AnkerWorkH300MonoHeadsetStereo"foroutputand"AnkerWorkH300
MonoHeadsetHands-FreeAGAudio"forinput.
•
Conferencingsoftware:Select"AnkerWorkH300MonoHeadsetHands-FreeAGAudio"for
outputandinput.
macOS:
•
System:Select"AnkerWorkH300MonoHeadset"forinputandoutput.
•
Conferencingsoftware:Select"AnkerWorkH300MonoHeadset"forinputandoutput.
2. Donglemode:
-Windows&macOS:Select"AnkerSoundsync"forinputandoutput.
-Conferencingsoftware:Select"AnkerSoundsync"forinputandoutput.
3. Wiredmode:
-Windows&macOS:Select"AnkerWorkH300MonoHeadset"forinputandoutput.
-Conferencingsoftware:Select"AnkerWorkH300MonoHeadset"forinputandoutput.
HowdoIconnectAnkerWorkH300toaseconddevice 
AftertheheadsetisconnectedtothefirstdeviceviaBluetoothordongle,togglethepower
buttontotheBluetoothpositionandholdfor2secondsuntiltheindicatorflashesbluequickly.
Theheadsetwillentermultipointpairingmode.SearchforAnkerWorkH300MonoHeadseton
theseconddeviceandpairit.
AdditionalOperation
HowdoIturnoffthevoicepromptfor"micmuted"and"mic
unmuted" 
Toturnoffthevoiceprompt,gototheAnkerWorkAppSettings,andthenclickthebuttonbeside
theVoicePrompts.
HowdoIadjusttheautoshutdowntime 
Toadjusttheautoshutdowntime,gototheAnkerWorkAppSettingsandclick"AutoShutdown."

HowdoIseewhichdevicesareconnectedtoAnkerWorkH300 
AfterconnectingtheheadsetviaBluetoothoradongle,opentheAnkerWorkapp.Goto
Connectionstoseeconnecteddevicesandahistoryofpaireddevices.
Note:YoucandisconnectdevicesviatheAnkerWorkapp.
ButtonIssues
Whydoesthevolumebuttonnotwork 
Thevolumebuttonsonlyworkduringcallsorwhenaudioisplaying.
Whycan'tImutetheheadsetbythemicboomorthemutebutton 
1. Youcanonlymuteorunmuteduringcalls.
2. Yourconferencingsoftwaretakespriority.Checkthemutebuttoninyoursoftwarefirst,
followedbyraisingthemicboom.Themutebuttononlyworkswhenyoursoftwareis
unmutedandthemicboomislowered.
DongleConnectionIssues
WhatshouldIdoifthesoundinterruptsortheheadsetdisconnects
whenusingadongle Whydoesthishappen 
1. Pleasedecreasethedistancebetweenthecomputerandtheheadset.Bluetoothsignalsmay
beinfluencedbyobstructionssuchaswalls,pillars,homeappliances,Wi-Fi,andmore.To
ensureastableconnection,werecommendavoidingsuchobstructions.
2. Pleasetrytheheadset'sdongleonanotherUSB-Aportonyourcomputerorchangethe
adapter.
Herearesomesituationsthatmaycausetheseissues:
•
Theheadset'sdongleistooclosetothedonglesofothercomputerperipherals;
•
ThecomputeristransmittingdatatotheUSBflashdisk;
•
Theperformanceoftheadapterhasdifferenteffectsonthefrequencyoffsetofthedongle
antenna.

WhatshouldIdoifthedonglecannotconnecttotheheadset
automatically 
1. Turnofftheheadsetandturnitbackon.Unplugandplugthedonglebackin.Changetoa
differentUSB-Aport.
2. CheckiftheheadsetisalreadyconnectedtotwodevicesviaBluetoothorifit'sinwired
mode.YoucandisconnectoneofthedevicesifyouareinBluetoothmultipointpairingmode.
Ifyou'reinwiredmode,removetheAUXcableandpluginthedongle.
3. Ifthedongleindicatorflashesblueslowly,thedongleisinpairingmode.Toconnect,turnon
theheadsetandmoveitclosetothedongle.Toggletheheadset'spowerbuttontothe
Bluetoothpositiontoputtheheadsetinpairingmode.Thedongleandheadsetwillconnect
automatically.
Ifthisdoesnotwork,usetheAnkerWorksoftwaretopairtheheadsetanddongleagain.
WhatshouldIdoifthereisinterferencewhenconnectingvia
dongle 
Donotplugtheheadsetdongleonthesamesideofyourcomputerasotherdongles.Adjustthe
headsetdonglepositiontoavoidinterferencewithotherdongles.
BluetoothConnectionIssues
Whydoestheheadsetnotreconnecttotwodevicesautomatically 
1. Checkiftheheadsetisonandclosetothedeviceyouwanttoconnectto.Reconnectwithin
20secondsofmakingtheseadjustments.
2. Theheadsetcannotreconnectautomaticallyifyou'reonacallorplayingmusic.Enter
pairingmodeandtryagain.
3. Iftheheadsetcan'treconnectautomatically,restarttheheadsetandtryagain.Youmayalso
tryreconnectingthedeviceviatheconnectionhistoryintheAnkerWorkapp.
Ifthisdoesnotwork,forgetthedeviceonyourphoneorcomputer,andthenturnoffBluetooth.
ResettheheadsetbyholdingtheVolume+and-buttonssimultaneouslyfor5seconds.Turn
yourphoneorcomputer'sBluetoothbackonandsearchforAnkerWorkH300.

Call-RelatedIssues
WhatshouldIdoifthereisnosoundfromtheheadsetafter
answeringacallonmyiPhone 
WhentheheadsetisconnectedtoaniPhone,ifyouanswerthecallbypressingtheanswer/hang
upbuttonontheheadset,thephonewillselecttheheadsetastheoutputdevice.
IfyouanswerthecallonyouriPhone,itwillselectthephone'sspeakerastheoutputdevice.
Tochangetheoutputdevice,pleasegotoAccessibility>Touch>CallAudioRouting.Select
"Bluetoothheadset"asthedefaultoutputdevice.
WhatshouldIdointhefollowingsituations 
Peoplecan'thearmymicrophone.
Peoplecan'thearmymicrophoneclearly.
Peoplesaymymicrophonecutsinandout.
1. Adjustyourmicboomandconfirmit'snotmuted.
2. Checktheinputsettingsforyourdeviceandconferencingsoftware.
Ifyoursettingsarecorrect,checkifyoucantestyourspeakerandmicrophoneonyour
conferencesoftware.Notallconferencingsoftwarehasthisfeature.
3. Adjustthenoisereductionlevelofyourconferencingsoftware.Theheadset'senvironmental
noisecancellationalgorithmandyourconferencingsoftware'snoisereductionmodecan
triggerdifferenteffects.
Note:IfyouwanttomakeaconferencecallinDonglemode,insertthedongleintothecomputer
toconnecttheheadset,andthenjointheconferencecall.
WhatshouldIdoifIexperiencethesesituationsduringacall 
Icannothearothers.
Ihearaudio,butit'spoor.
Theaudiocutsinandout.

1. Checktheaudioinputandoutputsettingsonyourcomputer.
2. Checkifyourmicrophoneismuted.
3. Restartyourconferencingsoftwareandcheckthenetworksettings.Then,tryagain.
4. UpgradetheBluetoothdongleandfirmwareversionofAnkerWorkH300.
5. Makesureyourheadsetisclosetoyourdevice.
6. UpdatetheheadsetfirmwareviatheAnkerWorkapp.UpdatethedongleviaAnkerWork
software.
7. Updatetheconnecteddeviceandyourconferencesoftware.
Note:Ifyoumakeacallwhileplayinggames,thesoundqualitymaydecrease.Toavoid
unexpectedissues,donotplugorunplugthedongleduringacall.Ifthishappensbymistake,
selectthecomputerastheaudioinputandoutputdevice,andthenswitchbacktotheheadset.
Ifthisdoesnotwork,endthecall,restarttheheadset,andthentrythecallagain.
WhatshouldIdoifZoomshowsadifferentmicmutestatusthanmy
headset 
TryupdatingtothelatestZoomversionandheadsetanddonglefirmware.
•
ZoomV5.13.0orlater
•
HeadsetfirmwareV1.2.9orlater
•
DonglefirmwareV3.0.4orlater
IssuesListeningtoMusic
WhatshouldIdoifIwanttoswitchbetweenmyphoneand
computertoplaymusicwheninmultipointpairingmode 
Pauseyourmusiconyourphoneorcomputerfirstbeforeswitchingdevices.
AppIssues
WhatshouldIdoifIcannotaccesstheAnkerWorkAppnormally 
1. Wheninmultipointpairingmode,youcanonlyhaveoneactivesessionbetweenthe
AnkerWorkappandAnkerWorksoftware.Usingbothatthesametimewillcauseanerror.

2. TheAnkerWorksoftwarecanonlybeaccessedwhentheheadsetisconnectedbyadongleor
AUXcable.
Whydoesthesoundqualityhavenodifferenceafteradjustingthe
equalizer 
1. Theequalizeronlyadjustsmediasound,notsoundfromcalls.
2. ReboottheAnkerWorkApp.
WhatshouldIdoifIcannotaccesstheAnkerWorksoftware 
1. Confirmtheconnectionmethodiscorrectandtryagain.
Windows:
ConnecttheheadsetviathedongleoraUSB-CtoUSB-AcablebeforestartingtheAnkerWork
software.
macOS:
ConnecttheheadsetviathedonglebeforestartingtheAnkerWorksoftware.
2. Unplugthedongle,andthenplugitbackinbeforerestartingtheAnkerWorksoftware.
ChargingIssues
WhatshouldIdoifIcan'tchargetheheadsetviathechargingstand 
1. Alignthechargingpinsontheheadsetandthechargingstand.Youwillseeabluelightflash
slowlyastheheadsetcharges.
2. Useadifferentchargingcableandacertifiedwallchargerwithatleasta5V/1Aoutput.Ifyou
useachargerorUSBportwithalowoutput,AnkerWorkH300maynotchargecorrectly.
3. CheckformoistureanddryofftheUSB-Cchargingportbeforecharging.