
TABLE 5 – Troubleshooting Guide (continued)
Problem Possible Cause Action
Humidifier is filling and
draining at the same time. Internal wiring connections. Make sure blue/white wire jumpers (2) connecting Control PCB and Current Sensing
PCB are secure and properly oriented. See Wiring diagram Figure 8, 9or 10.
Water is flowing down drain
while humidifier is making
steam (Steam light illuminated
green or yellow).
O-ring is not properly inserted. Remove canister and make sure O-ring is seated in groove in drain valve.
Humidifier makes gurgling
sound. Excess condensation in steam hose. Make sure steam hose has constant downward slope to humidifier or to tees
and traps in low spots of hose.
If hard pipe is used for dispersion system, make sure it is insulated.
Fill valve makes banging
sound. Water hammer from line pressure. Make sure water supply line does not contact ductwork.
Install shock arrestor.
Install section of 1/4" braided fill line. Conform to local codes.
If water supply pressure is greater that 120 psi, install pressure reducer.
Humidifier will not fill. Saddle valve not open. Open saddle valve.
Malfunctioning fill valve. Check valve function using Test Mode.
Hoses are blocked. Check internal hoses and eliminate kinks or blockage.
Humidifier fills constantly. Internal wiring connections. Make sure blue/white wire jumpers (2) connecting Control PCB and Current Sensing
PCB are secure and properly oriented. See Wiring diagram Figure 8, 9or 10.
Humidifier will not drain. Debris in drain valve blocking outlet port. Remove canister and clean debris from drain valve.
Malfunctioning drain valve. Check valve function using Test Mode.
Water in duct from dispersion
tube. Dispersion tube installed incorrectly. Install dispersion tube with tublets facing straight up.
Impurities in steam hose or pipe causing
foaming. Rinse canister and hose in clean water.
Service light flashing red
before end of humidification
season.
Canister full of mineral deposits. Remove canister and rinse with clean water.
Plumb humidifier to filtered water.
Plumb humidifier to softened water.
Humidifier runs in short cycles (does not
reach capacity). Use blower activation feature on ADHC or run constant HVAC fan.
Yellow steam light. Humidifier operating below rated
capacity. (Normal operation for systems
plumbed to low conductivity water and
systems that operate for short cycles.)
Plumb humidifier to softened water.
Use blower activation feature on ADHC or run constant HVAC fan.
Operate humidifier on 240 volts.
To determine operating current, attach clamp-on ammeter to one of the
electrode wires on top of canister.
A small amount of salt (1/10 tsp or one fast-food salt packet) can be added to
fill cup to introduce conductive minerals to canister. Do not over-salt. System
will drain and refill with clean water, further prolonging start.
Humidifier is not satisfying
demand. Control setting is too low. Adjust control to higher setting.
Control mounted in wrong location. See Installation Instructions with control for correct mounting location.
Short run times. Use blower activation feature on ADHC or run constant HVAC fan.
Humidifier capacity limited by input
power (120V). Operate humidifier on 240 volts.
Excess humidity. Control setting is too high. Adjust control to lower setting.
Control mounted in wrong location. See Installation Instructions with control for correct mounting location.
CHECKING SYSTEM OPERATION & TROUBLESHOOTING (CONTINUED)
20