
14
ENGLISH
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the
cleaner.
Problem Cause Solution
The Information LED ashes
just after start (either
pressing Power or Cycle
button for less than 20
seconds).
Floating cable may not be plugged
into the control unit correctly.
Unplug oating cable from the control unit and
reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge,
see Install and Submerge the Cleaner.
Propeller may be jammed and not
turning correctly.
Clean the lter canister, see Cleaning the Filter
Canister.
Wheels may be jammed and not
turning correctly.
Turn the tracks then disconnect the control
unit and wait at least 20 seconds before
reconnecting. If the problem persists, contact
your local retailer to request a diagnostic review
or call Technical Support.
The Information LED ashes
during the cleaning cycle.
Cleaner may be sucking air (lights
will appear after 60 seconds air
intake).
Remove cleaner from the pool and
re-submerge, see Submerging the Cleaner.
The cleaner does not stay
rmly on the pool bottom.
There is air in the cleaner. Remove cleaner from pool and re-submerge, see
Submerging the Cleaner.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
The cleaner does not or no
longer climbs the pool walls.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
Walls of pool are slippery. Although
the water seems clear, microscopic
algae, invisible to the human eye,
may be present in the pool. As a
result the pool sides become
slippery and prevent the cleaner
from climbing. Check tracks for wear
and replace as necessary.
Do a shock chlorination treatment to reduce the
pH levels in the pool. DO NOT leave the cleaner
in the pool during this treatment.
On startup the cleaner does
not move.
No power supply to the cleaner. Check that the outlet to which the control unit is
connected is receiving electricity.
Unit is turned OFF.
Press Start/Stop again. If the problem persists,
contact your local retailer to request a diagnostic
review or call Technical Support.
Cable is tangling in the pool. Cable is not spread evenly in the
water.
Verify the oating cable enters the water
near the middle of the pool length, see Cord
Tangling. Spread all of the oating cable
carefully in the pool, ensuring there are no kinks
or coils.
The cleaner is not cleaning
eectively.
The brushes have become smooth or
the "wear" indicator shows.
Replace the brushes following the procedure in
Replacing the Brushes.
Filter canister is full or dirty. Clean the lter canister following the procedure
in Cleaning the Filter Canister.
Floating cable is excessively coiled
or kinked.
Make sure the oating cable is spread out over
the pool. Ensure the cable is not too tightly
wrapped or coiled when storing. If the problem
persists, lay the cable straight in the sun to relax
it and remove kinks. Follow the procedure in
Cord Tangling to correct tangled cord.
Track is coming o the wheels.
Verify track is properly inserted in the wheel
groove. If problem persists, replace the tire
track, see Replacing the Track.