Araani FireCatcher User manual

Araani FireCatcher
maintenance manual

Version: 20220705 2
Table of Contents
Safety and regulatory information............................................................................................. 3
Introduction.................................................................................................................................... 6
About this manual ............................................................................................................................................................... 6
Required Tools..................................................................................................................................................................... 7
Maintenance routines .................................................................................................................. 8
Recurring maintenance routine ......................................................................................................................................... 8
Cleaning routine................................................................................................................................................................... 9
Repair.................................................................................................................................................................................... 9
Maintenance tasks .....................................................................................................................10
Identifying the camera......................................................................................................................................................10
Cleaning the camera window...........................................................................................................................................11
Accessing the camera ......................................................................................................................................................11
Establish a direct connection with the camera ................................................................................................................12
Establish a connection over LAN with the camera..........................................................................................................12
Finding the camera with IPUtility ........................................................................................................................................13
Finding the camera with Axis Device Manager................................................................................................................13
Configuring the IP address of the maintenance laptop..................................................................................................14
Accessing the camera web interface.................................................................................................................................15
Verify date and time ..........................................................................................................................................................16
Retrieve and inspect the camera server report ..............................................................................................................16
Retrieving the camera server report...................................................................................................................................16
Inspecting the camera server report..................................................................................................................................17
Retrieve and inspect Araani analytics log.......................................................................................................................18
Retrieving the analytics log through the web interface ..................................................................................................18
Retrieving the analytics log with a cgi command............................................................................................................19
Inspecting the analytics log .................................................................................................................................................19
Verify and adjust the view and area setup......................................................................................................................20
Upgrading camera firmware ............................................................................................................................................25
Upgrading Araani software ..............................................................................................................................................26
Functional testing..............................................................................................................................................................27
Using Araani FireSimulator ..................................................................................................................................................27
Testing detection with real fire and smoke.......................................................................................................................30
Documenting and reporting ......................................................................................................31

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Safety and regulatory information
Definition of symbols
Hazard statements
Danger:
Indicates a hazardous situation which, if not avoided, will result in serious injury or death.
Warning:
Indicates a hazardous situation which, if not avoided, could result in serious injury or death.
Caution:
Indicates a hazardous situation which, if not avoided, might result in moderate or minor injury.
Notice:
Indicates a situation which, if not avoided, might result in property damage or in an
undesirable result or state.
Others
Information:
Indicates a shortcut or any other useful indication.
Attention:
Indicates an element which requires extra attention, not necessarily a hazard
Safety information
Warning:
Maintenance of cameras with Araani analytics should be performed by qualified personnel only.
Always inform local security officers and facility managers about maintenance activities and the impact on
equipment availability and planned alarm triggering before proceeding with maintenance activities. Request
permission where required.
Notice:
Avoid exposing the camera to shocks or heavy pressure.
Use only applicable tools when working with the camera. Excessive force could cause damage to the device.
Do not use chemicals, caustic agents, or aerosol cleaners. Use a clean cloth dampened with pure water for cleaning.
Use only accessories that comply with technical specification of the device. These can be provided by your supplier.
Use only spare parts provided by or recommended by Axis.
Do not attempt to repair the device by yourself. Contact your supplier or Araani for service matters.
Disclaimer
Warning: Maintenance of fire detection equipment may be subject to local regulations. These local regulations
always overrule (in case of conflict) or append to the maintenance instructions in this manual.

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Warning: If your camera has IR, don’t look at the operating lamp.
Equipment modifications
All hardware must be installed and used in strict accordance with the instructions given in the user documentation.
Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and
approvals.
Do not attempt to repair the product yourself. Contact your supplier for service matters.
Disposal and recycling
When a product has reached the end of its useful life, dispose of it according to local laws and regulations. For
information about your nearest designated collection point, contact your local authority responsible for waste
disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.
This symbol means that the product shall not be disposed of together with household or commercial waste. Directive
2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states.
To prevent potential harm to human health and the environment, the product must be disposed of in an approved
and environmentally safe recycling process. For information about your nearest designated collection point, contact
your local authority responsible for waste disposal. Businesses should contact the product supplier for information
about how to dispose of this product correctly.
Some products use lithium batteries as the power supply for its internal real-time clock (RTC). Lithium batteries
contain 1,2-dimethoxyethane; ethylene glycol dimethyl ether (EGDME), CAS no. 110-71-4.
Liability
Every care has been taken in the preparation of this document. Please inform Araani NV of any inaccuracies or
omissions. Araani NV cannot be held responsible for damage caused by technical or typographical errors and
reserves the right to make changes to the product and manuals without prior notice. Araani NV makes no warranty
of any kind regarding the material contained within this document, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose. Araani NV shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance or use of this material. This product is only
to be used for its intended purpose.

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Copyright Notice
This document is copyright protected and is the property of Araani NV and may not be copied, reproduced, or
distributed in any way without the prior written consent of Araani NV.
©2015 Araani NV. Araani is a registered trademark of Araani NV. All other company names and products are
trademarks or registered trademarks of their respective companies. We reserve the right to introduce modifications
without notice.
Trademark acknowledgements
AXIS COMMUNICATIONS and AXIS are registered trademarks or trademark applications of Axis AB in various
jurisdictions. All other company names and products are trademarks or registered trademarks of their respective
companies.
Ethernet, Torx, Microsoft, Milestone, Genetec and WWW are registered trademarks of the respective holders.
Contact and support
Should you require any technical assistance, please contact your Araani reseller. If your questions cannot be
answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid
response.
If you are a reseller, please contact your direct contact person, or contact our support staff via [email protected].
Araani NV
Luipaardstraat 12
8500 Kortrijk (Belgium)
[email protected]
https://www.araani.com
[phone]

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Introduction
About this manual
This manual describes the maintenance of FireCatcher detectors. Maintenance should be performed:
•On a recurring base, as agreed in the maintenance contract, e.g. yearly maintenance.
•After an incident has occurred (e.g. fire, smoke, pollution, physical damage, hardware repair).
•Depending on the environment, it may be recommended to perform cleaning more frequently e.g. four times
per year in waste processing installations.
FireCatcher and FireCatcher Camera are video analytics products that can detect flames or signs of smoke in the
camera field of view and can be connected to Fire Alarm Control Panels.
Please read this document carefully before proceeding with maintenance activities.
The manual expects the reader to have some basic knowledge about electrical wiring, the use of CCTV cameras and
the operation of Araani analytics.
Please refer to the related product user- and/or Installation manuals for any information that is related to the
installation, configuration or usage of the Araani analytics products.

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Required Tools
Following tools may be needed for Araani product maintenance.
Description
Image
Laptop with
•Microsoft Windows operating system.
•100/1000 mbps Ethernet connection.
•Browser software. (Preferably Google Chrome™ or Mozilla
Firefox®)
•Axis IP utility. Download latest version here:
https://www.axis.com/support/tools/install-and-manage-
systems/axis-ip-utility.
•Axis device manager. Download latest version here:
https://www.axis.com/support/tools/install-and-manage-
systems/axis-device-manager.
•Latest approved version of camera firmware.
Axis firmware is available here:
https://www.axis.com/support/firmware. Only use LTS (long-
term support) versions that are approved in the release notes of
your Araani software version.
•Latest version of Araani analytics ACAP.
Araani software updates are shared on the Araani partner
SharePoint
https://araani.sharepoint.com/sites/AraaniPartnerSite. Each
software version comes with a release note that contains
important compatibility and upgrade notes.
Cleaning cloths. Preferably use microfiber clothes suited for lens cleaning.
Ethernet cable, preferably shielded Cat 5E or better.
Consider sufficient length for the cable in order to access cameras or LAN
at difficult places, large height, etc. e.g. 15 meters.
Lux meter
Slotted & Philips screwdrivers
Screwdrivers Torx T20 & T30
.

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Maintenance routines
Recurring maintenance routine
A recurring maintenance routine consists of following activities:
Activity
Description
1
Cleaning the camera window
A thorough cleaning of the camera window, dome cover or lens of the
camera to maintain a clear image.
2
Verify date and time
Verify date and time setting of the camera and adjust if needed.
3
Retrieve and inspect the
camera server report
Retrieve and inspect the internal logging of the camera firmware for
issues, e.g. CPU performance issues.
4
Retrieve and inspect Araani
analytics log
Retrieve and inspect the internal logging of the Araani analytics for issues
e.g. CPU performance issues.
5
Verify and adjust the view and
area setup
Compare the field of view, view area, focus area, detection zones and
privacy masks to previously documented position in the as-built
documentation and re-adjust if necessary. For PTZ cameras, this step
needs to be repeated for each preset position.
Fine-tune the camera focus.
6
Upgrading camera firmware
If needed, the camera firmware can be updated to the latest approved and
tested versions.
Notice: The camera firmware should only be upgraded to a version
that is approved and tested with the Araani analytics.
7
Upgrading Araani software
Upgrade the analytics ACAP to the latest tested version. New application
versions may include performance improvements, bug fixes, cybersecurity
updates and additional functionality.
Verify the image settings.
Notice: The camera firmware may need to be upgraded to support the
new analytics version.
8
Functional testing
Test the connectivity and analytics functionality if appropriate.
9
Documenting and reporting
Document the maintenance activities and changes.
This as-built documentation serves as the new baseline for subsequent
maintenance actions.
Provide this information to [email protected] for future reference.

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Cleaning routine
Harsh and heavy polluted environments may require a more frequent cleaning regime. As a cleaning activity may be
affecting the position of the camera, a verification of the field of view is also required for such intervention. Follow
steps below to perform a cleaning-only maintenance routine.
Activity
Description
1
Cleaning the camera window
A thorough cleaning of the camera window, dome cover or
lens of the camera to maintain a clear image.
2
Verify and adjust the view and area setup
Compare the field of view, view area, focus area, detection
zones and privacy masks to previously documented
position in the as-built documentation and re-adjust if
necessary.
For PTZ cameras, this step needs to be repeated for each
preset position.
Fine-tune the camera focus.
3
Documenting and reporting
Document the maintenance activities and changes. This
serves as the new baseline for subsequent maintenance
actions.
Repair
Whenever camera hardware breaks down or becomes damaged, a repair or replacement can be requested.
Before returning the camera, always request an RMA (Return Material Authorization) to [email protected], clearly
describing the problem or damage.
Depending on the exact problem, hardware will be repaired or replaced. In both cases, a full reconfiguration and
operational verification is required.

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Maintenance tasks
Identifying the camera
Each Araani product has a unique serial number that can be used for identification. This serial number consists of 7
digits and can be found on a label on the external housing of the camera after the “S/N:” indicator.
Besides the Araani serial number, the internal Axis camera itself also has also a unique serial number. Serial numbers
for Axis network cameras generally start with 00408C or ACCC8E followed by 6 hexadecimal characters. The serial
number is identical to the product's Ethernet port hardware address (MAC address) and can be written in the format
00408C1A2B3C or 00:40:8C:1A:2B:3C.
The Axis camera serial number label is mostly not clearly visible as it is mounted inside the housing, but it can be
easily found in the camera web interface:
After accessing the camera web page, in the camera's internal web pages, go to: Setup (1) -> System (2) ->
Maintenance (3) -> View the server report. (4)
2
1
3
4