Arlo Essential Video Doorbell User manual

Essential Video Doorbell
Wire-Free
User Manual

2
Contents
1. Get to Know Your Doorbell 5
If you choose to wire your doorbell ................................................................................................. 6
Get the Arlo app................................................................................................................................... 6
Do more with Arlo................................................................................................................................ 7
2. Get Started 8
Charge the battery before installation............................................................................................. 8
Use the Arlo app for installation and setup.................................................................................... 9
Tips for optimal WiFi performance .................................................................................................. 9
Connect your mobile device to a 2.4 GHz WiFi network during setup.................................... 10
Doorbell LED....................................................................................................................................... 11
Choose a good spot to mount your doorbell .............................................................................. 12
Mount your doorbell wire-free........................................................................................................ 13
Test motion detection ...................................................................................................................... 14
Customize your doorbell settings................................................................................................... 14
Recharge the battery aer installation .......................................................................................... 15
Chime options for your doorbell .................................................................................................... 16
3. Arlo Chime 2 18
Meet your Chime 2............................................................................................................................. 18
Do more with your Chime 2............................................................................................................. 19
Find a good location for your Chime 2.......................................................................................... 19
Set up your Chime 2.......................................................................................................................... 19
Chime 2 LED........................................................................................................................................ 20
Select a melody for your Chime 2 .................................................................................................. 20
Use silent mode to stop the Chime 2 from ringing ..................................................................... 21
4. Optional: Connect a wired chime 22
Voltage requirements........................................................................................................................ 22
Check the voltage level printed on the doorbell transformer ................................................. 23
Change from wire-free to wired installation................................................................................. 24
Hardwire your wire-free Essential Video Doorbell ...................................................................... 24
Battery charging with a hardwired doorbell ................................................................................ 26

Essential Video Doorbell Wire-Free
3Contents User Manual
5. Use Your Doorbell 27
Answer your doorbell from your smartphone ............................................................................. 27
Accept a call from your doorbell..................................................................................................... 27
Respond to a visitor with a Quick Reply........................................................................................ 28
Play a message from a visitor.......................................................................................................... 29
Use silent mode for the doorbell.................................................................................................... 29
Control the doorbell LED ................................................................................................................. 30
Change the call settings ................................................................................................................... 30
6. View and Record Videos 32
View your doorbell’s camera feed .................................................................................................. 33
Record clips from live video............................................................................................................. 33
Take a snapshot from live video ..................................................................................................... 34
2-Way Audio........................................................................................................................................ 34
Change the order of the camera feeds.......................................................................................... 34
Motion detection activity zones...................................................................................................... 35
View recordings and snapshots...................................................................................................... 36
Download recordings........................................................................................................................ 37
7. Change Your Settings 39
Two-step verication ........................................................................................................................ 39
Use face or ngerprint authentication .......................................................................................... 41
Customize your prole ..................................................................................................................... 42
Change your Arlo password............................................................................................................. 43
Reset a forgotten password............................................................................................................. 43
Grant access to friends ..................................................................................................................... 44
Change the time zone....................................................................................................................... 45
Doorbell settings................................................................................................................................ 46
Adjust the icker setting................................................................................................................... 49
View device information................................................................................................................... 49
Remove a device from your account ............................................................................................. 49
Restart the doorbell from the Arlo app ......................................................................................... 50
8. Modes, Rules, and Alerts 51
Arm or disarm all your Arlo devices ............................................................................................... 51
Modes................................................................................................................................................... 51

Essential Video Doorbell Wire-Free
4Contents User Manual
Select a mode..................................................................................................................................... 52
Mute Notications ............................................................................................................................. 52
Rules for modes ................................................................................................................................. 53
Trigger a Chime 2 when the doorbell is pressed ......................................................................... 53
Change motion sensitivity ............................................................................................................... 54
Automatically stop recording when motion stops...................................................................... 54
Manage alerts ..................................................................................................................................... 55
Schedule when your doorbell camera is armed ......................................................................... 55
Geofencing with multiple mobile devices.................................................................................... 58
Use your doorbell to trigger another camera to record............................................................. 60
9. Arlo Connect 62
Use Arlo with Amazon Alexa............................................................................................................ 62
Add your doorbell to the Google Assistant app .......................................................................... 64
Use Arlo with IFTTT ........................................................................................................................... 64
10. Troubleshooting 65
Scan the QR code during doorbell setup...................................................................................... 65
Arlo doesn’t discover your doorbell during setup ...................................................................... 66
Remove the doorbell from its mount ............................................................................................ 67
Reset the Video Doorbell.................................................................................................................. 67
Optimize your doorbell battery life................................................................................................ 68
Scan the QR code during Chime 2 setup ...................................................................................... 69
Arlo doesn’t discover your Chime 2 during setup....................................................................... 70
Your Chime 2 doesn’t ring when the Arlo doorbell is pressed.................................................. 70
Reset the Chime 2.............................................................................................................................. 71
Can’t see video streams in a browser ............................................................................................ 72
Not receiving push notications..................................................................................................... 73
I can’t log in to my Arlo account ..................................................................................................... 74
Troubleshoot Arlo Geofencing........................................................................................................ 75

5
1. Get to Know Your Doorbell
A better way to see the complete picture at your door. Your Arlo Essential Video Doorbell
Wire-Free can be powered by a rechargeable battery or hardwired. Connect directly to WiFi for
easy setup. When motion is detected, receive notications and view live video from your
phone. See what’s at the door, from head to toe or a package on the ground during the day or
in low light with night vision, without opening your door. Speak to visitors with two-way
audio or use pre-recorded quick reply messages when you’re busy.
Microphone
Lens with 180-degree
eld of view
Ambient light sensor
IR LED for night vision
Weather-resistant casing
Doorbell button
Status LEDs
Speaker
Wiring terminals (optional)
Reset button (pinhole)
Rechargeable battery

6Get to Know Your Doorbell
Essential Video Doorbell Wire-Free
User Manual
If you choose to wire your doorbell
The wire-free Arlo Essential Doorbell comes with a rechargeable battery, which provides
power to the doorbell. Wiring is not required for installation. If you want to hardwire your
wire-free Essential Video Doorbell, you can.
The voltage must be 8 – 24VAC. If you want to install or upgrade a transformer, contact a
licensed electrician or visit arlo.com for information about installation services. For more
information about optional wiring, see 3. Optional: Connect a wired chime on page 22.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up
and manage all your Arlo devices.
Features
• See more at your front door. See a person from head to toe or a package on the ground
with a 180 degree diagonal viewing angle optimized for the front door.
• Security in the palm of your hand. Receive notications when motion is detected and
watch live streaming video from your smartphone or tablet.
• More ways to answer. See and speak to visitors with clear two-way audio, or respond
with pre-recorded quick reply messages when you’re busy. Receive a video call when your
doorbell is pressed and never miss a visitor.
• Night Vision. See who’s at your door at night, even without a light on.
• Multiple powering options. Install without wires using the rechargeable battery, or
hardwire to existing wiring for continuous charging.
• Notications that matter. Get alerts when your Video Doorbell spots people, vehicles,
animals or a package with Arlo Smart1.
1 Arlo Smart service is not available in certain countries. See www.arlo.com/ArloSmart for details.
Note: If you already use the Arlo app, make
sure that you’re using the latest version. To
nd out if an update is available, go to the
app store and search for Arlo.

7Get to Know Your Doorbell
Essential Video Doorbell Wire-Free
User Manual
• Built-in smart siren. Trigger your siren automatically, or manually from the Arlo app.
• Visitor messaging. Guests can leave you a voice message if you’re unable to answer the
door, and you can listen remotely at your convenience.
• Direct to WiFi. Connects directly to WiFi for simple setup.
Do more with Arlo
You can add these options:
• Arlo Chime 2. The Arlo Chime 2 may be included with your Essential Video Doorbell Wire-
Free, or sold separately. Your Chime 2 lets you receive instant alerts from your wire-free
Essential Video Doorbell and your Arlo cameras. For more information, see Chapter 3. Arlo
Chime 2 on page 18.
• Add more Arlo cameras and devices. Cover more areas in and around your home by
adding cameras, security lights, and more.
• Upgrade your Arlo subscription. For more information,visit What are the available Arlo
subscription plans and how much cloud recording is available?.

8
2. Get Started
Charge the battery before installation
Your wire-free Essential Video Doorbell comes with a rechargeable battery. We recommend
that you charge the battery to 100% before you install the doorbell. For help with recharging
the battery aer installation, see Replace battery/umounting on page 15.
Warning: Do not leave the doorbell outdoors without the battery installed. Doing so can
result in water intrusion into the doorbell.
To charge the battery before installation:
1. Connect the rechargeable battery to the USB charging cable that came in the package.
The charging cable works with most power adapters.
2. Charge the battery to 100%.
The battery LED lights red during charging, then turns green when the battery is fully
charged.
Note: If you haven’t installed your doorbell yet, we recommend that you wait to insert the
battery into the doorbell until you are ready to follow the steps in the Arlo app to install
and set up your doorbell.
LED

9Get Started
Essential Video Doorbell Wire-Free
User Manual
Use the Arlo app for installation and setup
You must use the Arlo app to install and set up your wire-free Essential Video Doorbell. The
Arlo app guides you through installation and setup:
1. Create your Arlo account.
You use the same account to manage all your Arlo devices.
2. Follow the instructions in the Arlo app to install and set up your wire-free Arlo Essential
Video Doorbell.
Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone
or tablet, or from a computer using a web browser. If you’re using a computer, enter https://
my.arlo.com/#/login in the address bar of the browser.
Tips for optimal WiFi performance
The distance between WiFi devices can aect the WiFi signal:
• Maximum recommended distance. Place your WiFi router within range of your doorbell.
The maximum line-of-sight range of your WiFi router is reduced by each wall, ceiling, or
other major obstruction between the doorbell and the router.
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2
meters) between your doorbell and any Arlo cameras that you install.
These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater

10Get Started
Essential Video Doorbell Wire-Free
User Manual
Connect your mobile device to a 2.4 GHz WiFi
network during setup
If you’re connecting your wire-free Essential Video Doorbell directly to your router’s WiFi
network, it’s important to understand that your mobile device must connect to the same WiFi
network as the doorbell during setup.
Your doorbell can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi
networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi
band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your
Video Doorbell to that same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to nd the 2.4 GHz WiFi network:
• Look on your WiFi router label.
Many routers have a label that shows the WiFi network name, which is also called an SSID.
Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network
name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the
place where you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your
Internet service provider (ISP) or the person who set up your WiFi router.
• If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands.
The doorbell nds and connects to the 2.4 GHz WiFi band. As long as you connect your
phone to the same mesh network, Arlo can discover the doorbell.
Connect your iOS (Apple) device to a 2.4 GHz network
1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of Settings options.
3. Turn on WiFi by tapping the switch next to Wi-Fi at the top.
Note: WiFi is activated when the switch is green.
4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you’re connected to the WiFi network, a blue check mark appears to the le of the
network name.