ARRIS/Motorola SURFboard SBG6400 User manual

User Guide
SURFboard® SBG6400
Wireless Cable Modem Gateway
Firmware: D30GW-HARRIER-1.3.0.0-GA-01-NOSH

© 2014 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to
revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of
such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade
names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims
proprietary interest in the marks and names of others.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), the Wi-Fi Protected Setup logo, and WMM®are
registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at
any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Safety and Regulatory Information
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
i
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Safety and Regulatory
Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin — When using your equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this device. Give
particular attention to all safety precautions. Retain the instructions for future reference.
•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in
the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols
that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed
to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
•This device was qualified under test conditions that included the use of the supplied cables between system
components. To ensure regulatory and safety compliance, use only the provided power and interface cables
and install them properly.
•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main
line cord that complies with all applicable device safety requirements of the country of use.
•Installation of this device must be in accordance with national wiring codes and conform to local regulations.
•Operate this device only from the type of power source indicated on the device’s marking label. If you are not
sure of the type of power supplied to your home, consult your dealer or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles,
and examine the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the
power cord.
•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall
outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully
inserted with no part of the blades exposed.
•Place this device on a stable surface.
•Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-
grounded coaxial cable-TV wall outlet.
•Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet
cable from the device or user’s PC.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
i

Safety and Regulatory Information
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
ii
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a
wet basement, or near a swimming pool.
•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners
directly on the device or use forced air to remove dust.
•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to
this device due to lightning and power surges.
•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
•This device should not be used in an environment that exceeds 104ºF (40ºC).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to
Articles 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and,
in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building,
as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the
user’s authority to operate the equipment.
FCC RADIATION EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To
comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and
any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

Safety and Regulatory Information
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
iii
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter
except those already approved in this filing.
The availability of some specific channels and/or operational frequency bands are country dependent and are
firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible
by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
•This device may not cause interference, and
•This device must accept any interference, including interference that may cause undesired operation of the
device.
CAN ICES-3 (B)/NMB-3 (B)
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm between the
radiator and your body.
AVIS D'INDUSTRIE CANADA (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux
conditions suivantes :
•Cet appareil ne doit pas causer d'interférences et
•Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement
non désiré.
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
NOTE IMPORTANTE : cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC
pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une
distance d'au moins 20 cm entre la source de rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal
Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable
with any other wireless DSSS and OFDMA products that comply with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved
by the Institute of Electrical Electronics Engineers
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Safety and Regulatory Information
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
iv
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
RESTRICTIONS ON THE USE OF WIRELESS DEVICES
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the
building or responsible representatives of the organization. For example, using wireless equipment in any
environment where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or
environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized
modification of the devices included with this product, or the substitution or attachment of connecting cables
and equipment other than specified by the manufacturer. Correction of the interference caused by such
unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be
accessible by unauthorized users. For more information on how to protect your network, see the Change the
Default User Name and Password for instructions or visit the ARRIS Support website: www.arrisi.com/consumer.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a ARRIS product, do not dispose of the product with
residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for information
about practices established for your region.

Contents
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
v
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Contents
Safety and Regulatory Information.....................................................................................................................i
Contents ...............................................................................................................................................................v
Tables ................................................................................................................................................................................................................... vi
Figures ................................................................................................................................................................................................................. vi
Getting Started ....................................................................................................................................................1
In The Box ............................................................................................................................................................................................................ 1
Additional Items You May Need (Not Included)................................................................................................................................... 2
System Requirements..................................................................................................................................................................................... 2
Contact Information........................................................................................................................................................................................ 2
Product Overview................................................................................................................................................3
Front Panel.......................................................................................................................................................................................................... 3
Wi-Fi Protected Setup™ (WPS)............................................................................................................................................................ 4
Rear Panel............................................................................................................................................................................................................ 5
Gateway Label ................................................................................................................................................................................................... 6
Installing the Gateway ........................................................................................................................................7
Connect the SBG6400 to Your Computer............................................................................................................................................... 7
Establish an Internet Connection............................................................................................................................................................... 8
Setting Up a Wireless Network Connection .......................................................................................................9
Launch the SBG6400 Quick Start Wizard ................................................................................................................................................ 9
Set Up a Wireless Network Using Your Computer.............................................................................................................................14
Quick Connect Using the Windows Taskbar...............................................................................................................................14
Connect Using the Windows Control Panel................................................................................................................................16
Use the SBG6400 WPS Pairing Button....................................................................................................................................................18
Test Your Wireless Network Connection...............................................................................................................................................18
Managing Your Gateway and Connected Networks .......................................................................................19
Start the Gateway Web Manager .............................................................................................................................................................19
Gateway Web Manager Menu Options.........................................................................................................................................20
Get Help .............................................................................................................................................................................................................22
Overview Help ........................................................................................................................................................................................22
Help Links .................................................................................................................................................................................................23
Field Level Help......................................................................................................................................................................................23
View the Gateway Product Information................................................................................................................................................24
View the Gateway Status.............................................................................................................................................................................24
Back Up Your Gateway Configuration....................................................................................................................................................25
Restore Your Gateway Settings ................................................................................................................................................................26
Reset Your Gateway Settings.....................................................................................................................................................................27
Exit the SBG6400 Web Manager...............................................................................................................................................................28

Contents
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
vi
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Protecting & Monitoring Your Wireless Network ............................................................................................29
Prevent Unauthorized Access....................................................................................................................................................................29
Change the Default User Name and Password...................................................................................................................................29
Set Up Firewall Protection ..........................................................................................................................................................................31
Set Up Parental Controls .............................................................................................................................................................................32
Set Up Port Triggers ......................................................................................................................................................................................34
Set Up Port Forwarding................................................................................................................................................................................35
Set Up the DMZ Host ....................................................................................................................................................................................37
Store Remote Firewall Logs........................................................................................................................................................................38
Creating Wi-Fi Networks ...................................................................................................................................39
Set Up Your Wireless Primary Network..................................................................................................................................................39
Enable or Disable WPS on Your Wireless Network ...................................................................................................................41
Set Up a Wireless Guest Network.............................................................................................................................................................41
Change Your Wireless Network Name (SSID)......................................................................................................................................43
Change the Wireless Channel....................................................................................................................................................................44
Troubleshooting Tips ........................................................................................................................................46
Solutions ............................................................................................................................................................................................................46
Front Panel LED Icons and Error Conditions........................................................................................................................................47
Warranty Information .......................................................................................................................................48
Tables
Table 1: SBG6400 Package Contents ........................................................................................................................................................ 1
Table 2: SBG6400 Front Panel LED Icons................................................................................................................................................. 3
Table 3: SBG6400 Rear Panel Ports & Connectors................................................................................................................................ 5
Table 4: SBG6400 Web Manager Main Menu Options .....................................................................................................................21
Table 5: Troubleshooting Solutions ........................................................................................................................................................46
Table 6: Front Panel LED Icons and Error Conditions.......................................................................................................................47
Figures
Figure 1 – SBG6400 Front View................................................................................................................................................................... 3
Figure 2 – SBG6400 Rear View..................................................................................................................................................................... 5
Figure 3 – SBG6400 Connection Diagram .............................................................................................................................................. 7
Figure 4 – SBG6400 Quick Start Wizard Opening Screen ...............................................................................................................10
Figure 5 – SBG6400 Quick Start Wizard Welcome Screen..............................................................................................................10
Figure 6 – SBG6400 Quick Start Wizard-Step 2 of 6 Screen ...........................................................................................................11
Figure 7 – SBG6400 Quick Start Wizard-Step 3 of 6 Screen ...........................................................................................................12
Figure 8 – SBG6400 Quick Start Wizard-Step 4 of 6 Screen ...........................................................................................................12

Contents
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
vii
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Figure 9 – SBG6400 Quick Start Wizard-Step 5 of 6 Screen ...........................................................................................................13
Figure 10 – SBG6400 Quick Start Wizard-Step 6 of 6 Screen.........................................................................................................13
Figure 11 – Sample Available Wireless Networks Window............................................................................................................14
Figure 12 – Windows Taskbar Icons........................................................................................................................................................14
Figure 13 – Sample Available Wireless Networks Window............................................................................................................15
Figure 14 –Network Connection Window ............................................................................................................................................15
Figure 15 –Network Connection-Create Network Password Window ......................................................................................16
Figure 16 – Control Panel-Network and Sharing Center Window ..............................................................................................16
Figure 17 – Manually Connect to a Wireless Network Window ...................................................................................................17
Figure 18 – Manually Connect to a Wireless Network Window ...................................................................................................17
Figure 19 – SBG6400 Main Screen ...........................................................................................................................................................20
Figure 20 – SBG6400 Web Manager Main Menu Buttons...............................................................................................................20
Figure 21 – SBG6400 Web Manager Main Menu Links ....................................................................................................................21
Figure 22 – Help Overview Screen...........................................................................................................................................................22
Figure 23 – Help Links Screen....................................................................................................................................................................23
Figure 24 – Field Level Help Screen ........................................................................................................................................................23
Figure 25 – SBG6400 Status – Product Information Screen...........................................................................................................24
Figure 26 – SBG6400 Status Connection Screen................................................................................................................................25
Figure 27 – SBG6400 Backup and Restore Screen.............................................................................................................................26
Figure 28 – Restore Factory Defaults Screen .......................................................................................................................................27
Figure 29 – Status Configuration Screen...............................................................................................................................................28
Figure 30 – Change User Name Screen..................................................................................................................................................30
Figure 31 – Change User Password Screen ..........................................................................................................................................30
Figure 32 – Firewall Protection Level Screen.......................................................................................................................................31
Figure 33 – Parental Control-Change Time Zone Screen ...............................................................................................................32
Figure 34 – Firewall Parental Control Screen.......................................................................................................................................33
Figure 35 – Create Port Triggers Screen ................................................................................................................................................34
Figure 36 – Add Port Triggers Screen.....................................................................................................................................................34
Figure 37 – Create Forwarded Ports Screen.........................................................................................................................................35
Figure 38 – Add Forwarded Ports Screen .............................................................................................................................................36
Figure 39 – Commonly Used Forwarded Ports List...........................................................................................................................37
Figure 40 – Advanced DMZ Host Screen...............................................................................................................................................37
Figure 41 – Firewall Remote Log Screen...............................................................................................................................................38
Figure 42 – Wireless Primary Network Settings Screen...................................................................................................................39
Figure 43 – WPS Setup Screen...................................................................................................................................................................41
Figure 44 – Wireless Guest Network Screens ......................................................................................................................................42
Figure 45 – Change Your Network Name (SSID) and Password Screens..................................................................................44
Figure 46 – Wireless 802.11 Radio Screens...........................................................................................................................................45

Getting Started
SURFboard® SBG6400 Wireless Cable Modem Gateway •User Guide
1
365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Getting Started
The ARRIS SURFboard® SBG6400 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0®
cable modem and two-port Ethernet router device. It provides secure ultra high-speed wired and
wireless broadband connections for your computer and other wireless network devices on your home
or small business network. The SBG6400 also includes a Wi-Fi® Pairing button option for quick and easy
connections for your WPS-enabled wireless devices.
This guide provides instructions for installing and configuring the SBG6400, setting up secure wireless
network connections, and managing your gateway and network configurations.
In The Box
Before installing the SBG6400, check that the following items are also included in the box. If any items
are missing, please contact your service provider for assistance or call ARRIS Technical Support at
1-877-466-8646.
Table 1: SBG6400 Package Contents
Item
Description
SBG6400 Wireless Cable
Modem Gateway
High-speed DOCSIS 3.0 cable modem, wireless
access point, and 2-port Ethernet router
Power Supply
Power adapter and cord for an electrical wall
outlet connection
Ethernet Cable
Standard Category 5 (CAT5) or higher network
cable
Software License &
Regulatory Card
Safety and regulatory information, software
license, and warranty for the gateway
1