Asentria SiteBoss 550 User manual

User’s Manual
Installation and Operation Guidelines
SiteBoss™ 550 Remote Site Manager
Version 2.05.740
A
sentria Corporation
1200 North 96th Street
Seattle, Washington,
98103
U.S.A.
Tel: [phone]
Fax: [phone]
www.asentria.com

SiteBoss™ 550 Remote Site Controller
Installation and Operation Guidelines
Manual Rev. A
for Firmware Version 2.05.740 _STD
Release date: November 9, 2009
Changes In This Version of the User Manual
• Added a section about accessing the unit and configuring a network connection using the OmniDiscover
program.
• Added a Setting Key so SFTP port 22 can be changed by the user for security purposes as needed.
• Removed reference to "Inline Mode“. The S550 does not support Inline Mode data polling.
• Added a Setting Key so modem handshaking can be manually set to one of three settings.
• Added support for EventSensor Reporting.
• Added new options to the Network Settings/VPN Settings menu.
• Added a section about VPN’s including VPN On-Demand.
• Revised the Network Settings/SNMP Settings/Trap Settings menu by moving the “Include” settings to the new
Event Message Settings sub-menu, and adding “Notification” settings to this menu.
• Added Event Message Settings sub-menu to Alarm/Event Definitions menu so a user can customize the
message sent in various event alarm actions.
• Moved settings for Asentria Alarms from Alarm/Event Definitions menu to Action Definitions/Action Settings
sub-menu.
• Moved Callout Attempts, Callout Delay, Action Schedule, and Reminder Interval from Action Definitions menu
to the Action Settings sub-menu.
• Added a Setting Key so multiple event actions can be set for concurrent or chronological delivery.
• Further defined the function of the Button Unlock feature.
• Added support for a Serial Break on a passthrough connection.
• Added a section concerning SNMP security to the Securing a SiteBoss 550 section.
• Revised the Default Router section to explain the DYNAMIC routing feature.
• Added a section explaining the SSH to Telnet Bridging feature.
• Added SMS messaging as a Type of Alarm Notice now supported.
• Added a section describing Type2 EventSensors.
• Added support for a Virtual EventSensor and the a_lib.InitVirtualES scripting function.
• Added the a_lib.GetModbusValue, a_libMODBusReadRegisters, a_lib.MODBusWriteRegisterSingle,
a_lib.MODBusWriteRegisterMultiple, a_lib.CTSHigh, a_lib.UDPClose, a_lib.UDPListen, and
a_lib.UDPReceive scripting functions.
Conventions used in this manual
• Commands are printed in this format: COMMANDS (Arial font, caps, bold, black) although commands used
in the unit are not case-sensitive.
• Setting Keys are printed in this format: setting.key (Courier New font, bold, blue) but any key values
displayed are in normal type.
• Red type indicates a safety or security warning.
• Hyperlinks to other sections in the manual are displayed in Arial font, blue, underline.
• Screen shots of menus are all taken from the command line interface. Web interface shots are not displayed
in the manual at this time.
• Some settings can only be changed with a Setting Key (no command line menu or web interface options).
These are noted throughout Setup Menu section of the manual by Setting Key: <name of key> with a
description of the key and allowable values.
© 2009 Asentria Corporation. All rights reserved.
The content of this manual is provided for informational use only, and is subject to change without notice.
Examples, data, and names used in this manual are examples and fictitious unless otherwise noted. No part of
this document may be reproduced or electronically transmitted without permission from Asentria Corporation.
SiteBoss 550, S550, SitePath and EventSensor are trademarks of Asentria Corporation.

Table of Contents
Quick Start......................................................................................................................................1
What's Included...........................................................................................................................................................1
Hardware Needed......................................................................................................................................................1
Information Needed ...................................................................................................................................................1
Connecting...................................................................................................................................................................1
Cables and Power......................................................................................................................................................1
Power Requirements .................................................................................................................................................1
Accessing the Command Line via a Serial Connection.............................................................................................3
Accessing the Command Line via the Asentria OmniDiscover program...................................................................3
Network Setup .............................................................................................................................................................3
via OmniDiscover connection: ...................................................................................................................................3
via serial connection: .................................................................................................................................................3
Testing Network Connectivity ....................................................................................................................................4
SNMP Trap Setup ........................................................................................................................................................4
Setup..........................................................................................................................................................................4
Testing SNMP Traps..................................................................................................................................................4
What is a SiteBoss 550..................................................................................................................5
The Basics....................................................................................................................................................................5
Communication Methods...........................................................................................................................................5
Data Storage..............................................................................................................................................................5
Remote Access..........................................................................................................................................................6
Serial Monitoring (Data Events).................................................................................................................................6
Event Notification.......................................................................................................................................................6
Audit Log....................................................................................................................................................................6
Integration with SitePath............................................................................................................................................6
Parts Identification......................................................................................................................................................6
Features and Accessories .........................................................................................................................................6
LEDs, Ports, DIP Switches and Buttons....................................................................................................................7
Getting Connected.......................................................................................................................11
Power Up Sequence..................................................................................................................................................11
Default Passwords ....................................................................................................................................................11
The Status Screen.....................................................................................................................................................11
Setup Menu...................................................................................................................................12
Overview.....................................................................................................................................................................12
Option Types..............................................................................................................................................................12
Web Interface.............................................................................................................................................................13
Main Setup Menu.......................................................................................................................................................13
Network Settings......................................................................................................................................................14
Serial Settings..........................................................................................................................................................28
Modem Settings.......................................................................................................................................................31
Security Settings......................................................................................................................................................33
Alarm/Event Definitions............................................................................................................................................38
Action Definitions.....................................................................................................................................................47
General Settings......................................................................................................................................................49
Event Log Settings...................................................................................................................................................51
Audit Log Settings....................................................................................................................................................52
Scripting Settings.....................................................................................................................................................52
Features and How To Use Them.................................................................................................53
Upgrading the S550...................................................................................................................................................53
Setting Keys...............................................................................................................................................................54
Securing a SiteBoss 550...........................................................................................................................................55
Telnet/TCP Connections...........................................................................................................................................57
VLANS.........................................................................................................................................................................58
VPNs ...........................................................................................................................................................................59
VPN on-demand (VOD)...........................................................................................................................................59
Restricted trust.........................................................................................................................................................61
VPN Client................................................................................................................................................................63

VPN Server..............................................................................................................................................................68
Secure Shell (SSH) and Secure FTP (SFTP)...........................................................................................................72
Quick Start: SSH into the unit..................................................................................................................................72
SFTP CDR out of the unit........................................................................................................................................72
Reestablishing authenticity of the SFTP host..........................................................................................................73
Configuring authentication.......................................................................................................................................74
Configuring a login banner for SSH.........................................................................................................................74
Menu changes. ........................................................................................................................................................74
SSH to Telnet Bridging .............................................................................................................................................75
Configuration............................................................................................................................................................75
Default Router............................................................................................................................................................76
Static Routes..............................................................................................................................................................77
IP Address Restrictions............................................................................................................................................78
IP Routing...................................................................................................................................................................79
SNMP Trap Capture...................................................................................................................................................80
SNMP Informs............................................................................................................................................................81
Configuration............................................................................................................................................................81
Passthrough...............................................................................................................................................................82
Call Failure Tracking.................................................................................................................................................84
RADIUS Security........................................................................................................................................................85
Description...............................................................................................................................................................85
Overview..................................................................................................................................................................85
Benefit......................................................................................................................................................................92
Configuration............................................................................................................................................................92
Example...................................................................................................................................................................92
Data Events................................................................................................................................................................93
Configuring Data Alarm Equations..........................................................................................................................95
Data Alarm Macros....................................................................................................................................................96
Action List..................................................................................................................................................................98
Types of Alarm Notices...........................................................................................................................................100
SNMP Traps ..........................................................................................................................................................100
Email Alarms..........................................................................................................................................................101
Asentria Alarms......................................................................................................................................................101
SMS Alarms...........................................................................................................................................................104
Pager Alarms .........................................................................................................................................................104
EventSensor Configuration....................................................................................................................................105
Contact Closure Setup...........................................................................................................................................105
Temperature Sensor Setup....................................................................................................................................106
Humidity Sensor Setup..........................................................................................................................................107
Analog Voltage / Current Sensor Setup.................................................................................................................108
Relay Output Setup................................................................................................................................................110
EventSensor Reporting...........................................................................................................................................112
Type2 EventSensor™ Setup.....................................................................................................113
Connections.............................................................................................................................................................113
DIP Switch Settings.................................................................................................................................................113
Configuration...........................................................................................................................................................113
Calibration of Temperature and Humidity Sensors .............................................................................................113
Relays as Alarm Action...........................................................................................................................................115
Virtual EventSensor™ Setup ....................................................................................................116
Customizable Command Prompts.........................................................................................................................117
Scripting .....................................................................................................................................118
Configuration...........................................................................................................................................................118
Script Management .................................................................................................................................................118
Script Settings .........................................................................................................................................................121
Script List ...............................................................................................................................................................121
Manage Script Files...............................................................................................................................................122
Script Programming Guide.....................................................................................................................................123
Scripting FAQ ..........................................................................................................................................................123
OmniLua Function List ...........................................................................................................................................125
Command Reference.................................................................................................................150
User Interface Commands......................................................................................................................................150
Setup Commands....................................................................................................................................................150
System Commands.................................................................................................................................................151

Usage Commands...................................................................................................................................................152
Expansion Card Insertion Procedures.....................................................................................155
Wireless Modem.........................................................................................................................156
Installation................................................................................................................................................................156
Setup.........................................................................................................................................................................156
Setting Keys...........................................................................................................................................................156
Setup Menu............................................................................................................................................................157
Operation..................................................................................................................................................................157
Status Commands .................................................................................................................................................158
Troubleshooting Commands..................................................................................................................................158
ADSL Modem..............................................................................................................................159
Installation................................................................................................................................................................159
Description of ADSL................................................................................................................................................159
Configuration...........................................................................................................................................................159
Activation .................................................................................................................................................................160
DSL Status................................................................................................................................................................162
Connectivity.............................................................................................................................................................162
Deactivation .............................................................................................................................................................162
ADSL specifications................................................................................................................................................162
DSL Routing.............................................................................................................................................................163
Configuration..........................................................................................................................................................163
DSL Routing Example............................................................................................................................................164
DSL Glossary...........................................................................................................................................................164
Battery Module...........................................................................................................................166
Setup.........................................................................................................................................................................166
Operation..................................................................................................................................................................166
Appendices.................................................................................................................................167
User Rights Table....................................................................................................................................................167
Control Characters..................................................................................................................................................168
Internal Modem Guidelines.....................................................................................................................................169
Canadian Department of Communications...........................................................................................................170
Warranty Information..............................................................................................................................................172

Asentria SiteBoss 550 User Manual
1
Quick Start
What's Included
This chapter is a brief guide to help get your SiteBoss 550 (S550) up and running quickly.
Hardware Needed
• Asentria SiteBoss 550
• 15VDC power adaptor (Included if AC power option)
• DC power source (if DC power option)
• Computer with DB9 RS-232 Serial port and terminal emulation software
• Ethernet cable
• RJ45 M-M unshielded serial cable and RJ45/DB9 straight thru adapter (Included)
• A PC running any type of SNMP trap management software, if S550 will be sending SNMP traps as event
actions.
Information Needed
• IP address(es) to assign to the S550
• Subnet mask
• Default router IP or gateway router IP address if on a WAN (Optional)
• IP address of a PC running any type of SNMP trap management software, if S550 will be sending SNMP traps as
event actions.
Connecting
Cables and Power
1. Connect the RJ-45 serial cable and DTE adaptor together, and connect to serial port I/O2 of the S550 and
the COM1 of a PC or laptop running any terminal emulator.
2. Connect the attached ground wire securely to an appropriate earth ground (this is essential).
3. Connect an Ethernet cable, if available, into the RJ-45 jack labeled ETH1.
4. Connect the power supply to the unit (see Power Requirements section).
Power Requirements
The S550 is configured with one of two types of power connectors: AC or DC.
If configured for AC, the unit uses a barrel connector for connecting to the 15VDC power adapter shipped with the
unit.
If configured for DC, the unit is configured with a 4-pin Molex connector for use with a DC power source. The unit
is shipped with the cables and instructions for direct connection to a DC power source. The instructions are
shown below, in case they are missing from the box.
Note: This instruction sheet describes connection of the provided –48V wiring harness kit to the source
power supply. This unit should be assembled and installed by a qualified technician who can ensure the power
source is an isolated, SELV (Safety Extra Low Voltage) circuit. There are two versions of the harness using
different wiring colors as shown below.
Note: Because the S550 is generally considered to be "permanently connected“, safety standards require
that an appropriate disconnect device shall be provided as part of the building installation. The -48VDC input
should be protected by an external 2A Slow Blow Fuse conforming to CSA/UL 248-14, IEC 60127-4/2, at the
power supply or within the building circuitry as appropriate. The input DC power current limiting fuse circuit is
provided for by the end user, and is required for unit operation in compliance with safety agency approvals.
One example of a compliant fuse for the -48V input is a Littelfuse 239P series, 2 amp fuse with a 250 VDC
minimum voltage rating and interrupt rating 10,000 amps at 125 VAC, 0.7 to 0.8 power factor and 100 amps at
125VAC, 0.7-0.8 power factor.

Asentria SiteBoss 550 User Manual
2
CONTENTS:
Please inventory the package contents and ensure you have the following items pertaining to the -48VDC Power
Option:
1. A cable harness consisting of 2 red and 2 blue wires connected to a white nylon “Molex” connector.
2. A bare white nylon housing.
3. 5 crimp-on contacts.
-48VDC CONNECTION:
The -48VDC power supply option has 4 input connections.
This gives the user the ability to connect this unit to an auxiliary
-48VDC power source. Note: The dark area on the diagram
represents the latching mechanism on the housing.
DANGER! FIRE HAZARD!
DO NOT LEAVE AN UNCONNECTED WIRE EXPOSED!
DO NOT CONNECT THE UNIT TO ANY OTHER EQUIPMENT UNTIL YOU KNOW THE UNIT POWERS UP
CORRECTLY!
Option A: Connect the supplied harness assembly to your -48VDC voltage source:
1. Ensure the unit is not connected to any peripheral equipment.
NOTE: Peripheral equipment connections may cause a short circuit of your -48V supply if the power
connections are reversed! Do not connect peripheral equipment connections until you know the unit is
operational by observing the front panel Power LED.
2. Strip the ends of the wires.
3. Using wire nuts (not supplied), connect the stripped wires to the power source. The red wires connect to
ground or the most Positive connection on the voltage source. The blue wires connect to -48VDC or the most
Negative connection on the voltage source.
Option B: Use the supplied kit to make a wire harness:
1. You will need a crimping tool that crimps standard Molex type 18-24 AWG Mini-Fit Terminals (Molex Part
Number: 39-00-0060, Engineering Series 5556).
2. Crimp the supplied terminals to your cable connections.
3. Insert the crimped terminals into the supplied white nylon housing. Orient the housing so the latching
mechanism is up and you are looking into the large end of the housing. See diagram above. Insert the 2
Ground or Most Positive leads into the upper and lower compartments on the left side of the connector, e.g.
the same positions as the black wires on the supplied harness assembly. Insert the 2 -48VDC or Most
Negative leads into the upper and lower compartments on the right side of the connector, e.g. the same
positions as the white leads on the supplied harness assembly.
4. Connect the completed assembly into the power input receptacle at the rear of the unit.
-48VDC BLUE
GND RED
-48VDC BLUE
GND RED

Asentria SiteBoss 550 User Manual
3
Accessing the Command Line via a Serial Connection
1. Connect to I/O 2 with a serial terminal emulation program at 19200 baud, 8N1.
2. Enter STATUS or ?and press <Enter>. You will be presented with a status screen similar to the following.
SiteBoss 550 2.05.740 STD Serial # : 550000262
Site Name : 550-550000262
Date : TUE 10/20/09 1: 19200,8N1* I/O 1
Time : 16:42:10 2: 19200,8N1 I/O 2
Modem : Yes
Eth 1 : STATIC
IP Add : 0.0.0.0
MAC Add : 00:10:A3:60:04:FB
Eth 2 : STATIC
IP Add : 0.0.0.0
MAC Add : 00:10:A3:60:04:FC
COMPLETE
>
When the status screen appears, the unit is successfully connected and ready for use.
Accessing the Command Line via the Asentria OmniDiscover program
1. From the Asentria website (http://www.asentria.com/docsandsoftware/productManuals.aspx), or the
Documentation and Utilities CD, download the OmniDiscover program. This program will allow you to locate
devices on your network (ie: the S550) with Asentria MAC addresses, and allow you to assign the network
settings directly over the network, thus eliminating the need for the serial port connection as described above.
2. Open the OmniDiscover program. It will immediately display all Asentria devices on the network. Right clicking
on the line for this unit displays three options: Setup, Telnet and Web.
Setup opens another window where the IP Address, Subnet Mask, and Gateway (router) can be configured
(see below). Press “OK” and these will be assigned to the unit and displayed in the previous window. (Select
this option to configure the network settings for the first time.)
Telnet opens a connection to the device using your default Telnet client.
Web opens an HTTP connection to the device using your default browser, if the device supports and is
configured to allow a web connection.
3. Once the network settings have been assigned, the S550 command line can be accessed via any Telnet client or
HTTP web connection.
Contact Asentria Technical Support for any questions or assistance with OmniDiscover.
Network Setup
via OmniDiscover connection:
1. See the description of how to use OmniDiscover as described above.
via serial connection:
1. Access the Main Setup Menu by typing SETUP and pressing <Enter>.
2. Select the Network Settings branch.
3. Select A) Ethernet Settings and select the Ethernet interface that corresponds to the one on the back panel that
you plugged your network cable into.
4. Enter an IP address, subnet mask and--if necessary--a router address.
5. Toggle NAT on/off as desired.
6. If using this Ethernet interface for a VLAN connection, select this option to configure any of six VLAN connections.
See the VLANs section in the Features chapter for details on how to configure.
7. Press <ESC> to go back one level in the menu tree, or <CTRL + C> to exit the Main Setup Menu and return
to the command prompt.

Asentria SiteBoss 550 User Manual
4
Testing Network Connectivity
1. Verify that the network router is available to the unit by typing the command PING <IP_address>.A router is
always a good candidate to test pings on. The following screenshot is an example of a successful ping test.
ping 192.168.100.59
PING 192.168.100.59 (192.168.100.59): 56 data bytes
64 bytes from 192.168.100.59: icmp_seq=0 ttl=128 time=8.0 ms
64 bytes from 192.168.100.59: icmp_seq=1 ttl=128 time=0.7 ms
64 bytes from 192.168.100.59: icmp_seq=2 ttl=128 time=1.8 ms
64 bytes from 192.168.100.59: icmp_seq=3 ttl=128 time=0.8 ms
64 bytes from 192.168.100.59: icmp_seq=4 ttl=128 time=0.7 ms
64 bytes from 192.168.100.59: icmp_seq=5 ttl=128 time=0.7 ms
--- 192.168.100.59 ping statistics ---
6 packets transmitted, 6 packets received, 0% packet loss
round-trip min/avg/max = 0.7/1.7/8.0 ms
2. Press <CTRL + C> to stop the ping testing. If <CTRL + C> is not pressed, the unit will continue pinging
attempts indefinitely.
3. If there is an error message or no response from the router, first check the network settings and connection,
then consult your System Administrator or Asentria Technical Support.
4. Using a Telnet client, connect to the IP address assigned to the unit.
SNMP Trap Setup
If you will be using your S550 to send SNMP traps, this section will help you ensure it is set up correctly.
Setup
1. Configure the network settings as described in the previous section.
2. Select the Network Settings then SNMP Settings sub-menu.
3. Verify the SNMP Community name is correct for your network.
4. Switch to the Actions Definitions menu and enter the host name or IP address of the computer to receive the
traps into the field, “Hostname/IP Address 1”.
5. Press <CTRL + C> to exit the Setup menu and return to the command prompt.
6. On the computer that will be receiving the SNMP traps, start your preferred SNMP trap manager.
Testing SNMP Traps
1. Using a Telnet client, connect to the IP address assigned to the unit.
2. Enter the command DOTRAP from the S550 command prompt.
3. Verify that the trap manager receives the test trap.
4. If there is an error message or no response from the router, first check the network settings and connection,
then consult your System Administrator or Asentria Technical Support.