Askey TCG310 User manual

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TCG310
USER MANUAL
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SAFETY INSTRUCTIONS AND REGULATORY NOTICES.................................................................5
Chapter 1: Connections and Setup......................................................................................................... 9
Cable Modem Overview ..........................................................................................................9
Front Panel........................................................................................................................ 9
Rear Panel....................................................................................................................... 11
Bottom Side Panel for TEL ................................................................................................. 12
Wall Mounting.................................................................................................................. 13
Relationship among the Devices.............................................................................................14
What the Modem Does...................................................................................................... 14
What the Modem Needs to Do Its Job ................................................................................. 14
Contact Your Local Cable Company..................................................................................... 15
Connecting the Wireless Voice Gateway to a Single Computer....................................................15
Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 16
Installation procedure for connecting to the Ethernet interface ............................................... 17
Telephone or Fax Connection ............................................................................................. 18
Chapter 2: WEB Configuration............................................................................................................... 19
Accessing the Web Configuration (For basic account only).........................................................19
Overview Web Page Group....................................................................................................21
Overview......................................................................................................................... 21
Internet Web Page Group......................................................................................................22
Parental Control................................................................................................................ 22
Wi-Fi Web Page Group..........................................................................................................23
General ........................................................................................................................... 23
Guest Network ................................................................................................................. 27
WPS................................................................................................................................ 31
Wi-Fi Clients..................................................................................................................... 32
Reset .............................................................................................................................. 33
Settings Web Page Group......................................................................................................34
Language ........................................................................................................................ 34
Password......................................................................................................................... 35
Configuration ................................................................................................................... 36
LAN ................................................................................................................................ 37

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LED ................................................................................................................................ 38
MoCA Web Page Group.........................................................................................................39
MoCA.............................................................................................................................. 39
Status Web Page Group........................................................................................................40
Status ............................................................................................................................. 40
Voice Status..................................................................................................................... 41
Up/Down Stream.............................................................................................................. 42
Event log......................................................................................................................... 43
Accessing the Web Configuration (For admin account only) .......................................................44
Internet Web Page Group......................................................................................................44
Advanced ........................................................................................................................ 44
Port Mapping ................................................................................................................... 46
Firewall ........................................................................................................................... 47
IP Filtering....................................................................................................................... 48
Port Filtering.................................................................................................................... 49
DMZ Host ........................................................................................................................ 50
Dynamic DNS................................................................................................................... 51
DNS Cache....................................................................................................................... 52
UPnP............................................................................................................................... 53
RIP Setup........................................................................................................................ 54
Bridge Mode..................................................................................................................... 55
Diagnostic........................................................................................................................ 56
MAC base Passthrough...................................................................................................... 57
Wi-Fi Web Page Group..........................................................................................................58
Schedule ......................................................................................................................... 58
MAC Filter........................................................................................................................ 59
WMM (Wi-Fi Multi-Media)................................................................................................... 60
Settings Web Page Group......................................................................................................61
Remote Access................................................................................................................. 61
Internet Time................................................................................................................... 62
USB Web Page Group ...........................................................................................................63

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USB Basic........................................................................................................................ 63
Media Server.................................................................................................................... 64
CPUS Server..................................................................................................................... 65
Chapter 3: Additional Information ........................................................................................................ 66
Frequently Asked Questions ..................................................................................................66
General Troubleshooting .......................................................................................................67
Service Information..............................................................................................................68
Federal Communication Commission Interference Statement .....................................................69
CAUTION for UL (Check caution label on gift box)....................................................................71
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SAFETY INSTRUCTIONS AND REGULATORY NOTICES
Product Safety Notice
Before installing or using the product, read these instructions carefully. Be sure to comply
strictly precautions.
zExplanation of risk levels
DANGER
This indication is given where there is an immediate danger of death
or serious injury if the person in charge or any third party mishandles
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
WARNING
This indication is given where there is a potentiality for death or
serious injury if the person in charge or any third party mishandles
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
CAUTION
This indication is given where there is a danger of medium to minor
injury if the person in charge or any third party mishandles the
machine or does not avoid the dangerous situation when operating
or maintaining the machine.
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zExplanation of pictorial warning indications and warning labels
Prohibited
It is used to prohibit its conduct in handling products.
Specific prohibited contents are indicated by pictures and sentences in or
near the figure symbol.
Caution
It is used to call attention to ignition, electric shock, high temperature,
etc. in the handling of products.
Specific notes content is indicated by a picture or sentence in or near the
figure symbol.
Instruction
Used to force actions based on instructions in the handling of products.
Specific instruction content is indicated by a picture or sentence in or near
the figure symbol.
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zLIMITATIONS OF LIABILITY
This equipment has been designed for domestic use inside a building. In some
environments or circumstances, the use of wireless devices may be prohibited by
the owner of the building or responsible representatives of the organization. If in
doubt about the policy applying to the use of wireless devices in an organization
where a specific environment (e.g. airports), you should ask for permission to use
the device before turn it on. ASKEY assumes no liability for non-compliance with
regulations on the installation site, and radio interference created vis-à-vis third
parties and due to non-compliance with national regulations for this application.
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DANGER
Instruction
Do not overload wall outlet or extension cords as this may increase the
risk of electric shock or fire. If the power cord is frayed, replace it with a
new one.
Instruction
Do not attempt to connect with any computer accessory or electronic
product without instructions from qualified service personnel. This may
result in risk of electronic shock or fire.
WARNING
Instruction
Proper ventilation is necessary to prevent the product overheating. Do not
block or cover the slots and openings on the product, which are intended
for ventilation and proper operation.
Unplug the
power plug
When the product is expected to be not in use for a period of time,
unplug the power cord of the product to prevent it from the damage of
storm or sudden increases in rating.
Unplug the
Accidental penetrations of small metal objects (such as pins, paper clips,
etc.) disconnect the equipment from the mains as soon as possible (risk
of electric shock) and contact your Customer Service to find out how to
proceed. Do not reconnect the product as a foreign object has not been
eliminated. Unplug the product immediately if you notice it exudes a smell

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power plug of burning or smoke. You should never open the unit yourself because
you could be electrocuted.
Prohibited
Do not place the product near any source of heat or expose it to direct
sunlight.
Water wet
prohibition
Do not expose the product to moisture. Never spill any liquid on the
product.
Instruction
Avoid connecting or using this product during a lightning storm.
Disturbances transmitted through the grid and / or telephone can cause
electric shock in the product and people.
CAUTION
Instruction
Use only power adapter supplied with the product. This appliance is
designed to operate in the rated voltage 110~240 VAC.
Instruction
Do not place this product on unstable stand or table.
Instruction
This product is designed for stationary use in an office or a room in the
home for a maximum ambient temperature of 40 ° C (104 ° F).
Instruction
To allow the disconnection of the device in case of problems, make sure
the base of the outlet you plug the power cord is easily accessible and is
located as close as possible to the equipment.

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Instruction
Leave 7cm to 10cm around the appliance to ensure that proper
ventilation gets to it.
Be sure to
connect the
ground wire
The screen of the coaxial cable is intended to be connected to earth in
the building installation.
Disassembly
prohibited
Do not attempt to disassemble or open covers of this unit by yourself. Nor
should you attempt to service the product by yourself, which may void
the user’s authority to operate it. Contact qualified service personnel
under the following conditions:
1. If the power cord or plug is damaged or frayed.
2. If liquid has been spilled into the product.
3. If the product has been exposed to rain or water.
4. If the product does not operate normally when the operating
instructions are followed.
5. If the product has been dropped or the cabinet has been
damaged.
6. If the product exhibits a distinct change in performance.
7. If a cable is damaged or frayed provided.
8. If the unit is dropped or damaged in any way.
9. If there is a noticeable signs of overheating
Unplug the
power plug
Power off and unplug this product from the wall outlet when it is not in
use or before cleaning. Pay attention to the temperature of the power
adapter. The temperature might be high.
Instruction
Do not store the Cable Modem product in excessively hot, cold or damp
conditions. Operation Environmental:
‧ Operation Temperature: 5°C ~ 40°C
‧ Storage Temperature: -20°C ~ +70°C

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CHAPTER 1: CONNECTIONS AND SETUP
Cable Modem Overview
Front Panel
Fig. 1-1 Front Panel
POWER Indicates the power status.
ONLINE Displays the status of your cable connection. The light is off when no cable connection is detected and fully lit when the modem has established a
connection with the network and data can be transferred.
ETHERNET Indicates the state of Ethernet ports.
Wi-Fi Indicates the traffic on the wireless network.
TEL
1 / 2 Indicates the status of the telephone ports.
MoCA Indicates the status of the MoCA functionality.
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LED from top to bottom.
LED Status Description
POWER ON
OFF
The device is on.
The device boot fail or no power.
ONLINE
ON
OFF
FLASH
The device is ready for use. Now you can link to the internet.
The device is not link to the internet yet or not registration.
The device is in registration process or upgrade firmware.
ETHERNET
ON
OFF
FLASH
LAN port is connected to the PC.
LAN port is not connected to the PC.
Traffic on the LAN is working.
Wi-Fi
ON
OFF
FLASH
Wi-Fi is enabled.
Wi-Fi is disabled.
Wi-Fi traffic is working.
TEL 1 / 2
ON
OFF
FLASH
Phone is ready registration for use.
Phone is not able to use.
Phone interface is in registration process.
MoCA
ON
OFF
FLASH
MoCA is enabled.
MoCA is disabled.
MoCA traffic is working.
Table 1-1 LED behavior