AssureTec Technologies ID-100 User manual

ID-100 AND ID-150 DESKTOP DOCUMENT SCANNER USER’S GUIDE
Revision
11
Release Date
April 13, 2011
AssureTec Technologies, Inc.
200 Perimeter Road, Manchester, NH 03103-3326 USA · [phone]
Copyright © 2009-2011 AssureTec Technologies, Inc. All Rights Reserved.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 2 of 15
Table of Contents
1. Legal ........................................................................................................................3
2. Features ...................................................................................................................4
3. Specifications ...........................................................................................................5
4. Getting Started.......................................................................................................6
4.1. Equipment Checklist ......................................................................................................... 6
4.2. System Requirements ....................................................................................................... 6
4.3. Installation ........................................................................................................................ 6
5. Rear Panel................................................................................................................9
6. Status Indicators.....................................................................................................10
7. Cleaning................................................................................................................11
7.1. Cleaning the Feed Rollers ............................................................................................... 11
7.2. Cleaning the CIS .............................................................................................................. 12
7.3. Cleaning the Magnetic Stripe Reader (ID-150 only) ....................................................... 13
7.4. Cleaning the Document Sensors..................................................................................... 13
8. Removing a Jammed or Stuck Card..........................................................................14
9. Customer Support ..................................................................................................15
9.1. Contact Information........................................................................................................ 15
9.2. Warranty Service............................................................................................................. 15

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 3 of 15
1. Legal
AssureTec Technologies, Inc.'s ("ATS") address is:
AssureTec Technologies, Inc.
200 Perimeter Road
Manchester, NH 03103-3326
Copyright © 2009-2011 AssureTec Technologies, Inc. All rights reserved.
This document contains proprietary and confidential technology, information, and creative
works owned by ATS and its respective licensors, if any. Any use, copying, publication,
distribution, display, modification, or transmission of such technology in whole or in part in any
form or by any means without the prior express written permission of ATS is strictly prohibited.
Except where expressly provided by ATS in writing, possession of this technology or information
shall not be construed to confer any license or rights under any ATS intellectual property rights,
whether by estoppel, implication, or otherwise.
All copies of the technology and related information, if allowed by ATS, must display this notice
of copyright and ownership in full.
AssureID™, Reveal-ID™ and i-Dentify™ are trademarks of AssureTec Technologies, Inc.
Certain product, service, or company designations for companies other than ATS may be
mentioned in this document for identification purposes only. Such designations are often
claimed as trademarks or service marks. In all instances where ATS is aware of a claim, the
designation appears in initial capital or all capital letters. However, you should contact the
appropriate companies for more complete information regarding such designations and their
registration status.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 4 of 15
2. Features
The ID-100 and ID-150 Desktop Document Scanners have the following features:
High resolution (600 dpi) double-sided color card scanner
High-speed scan and transfer of images within 5 seconds
Plug-and-play connectivity with high-speed USB 2.0 interface
Patented card transport mechanism for jitter-free image and reliable scanning
Compact and user-friendly design
Clamshell type cover mechanism for easy maintenance
870 nm IR image for front side of ID card authentication (ID-150 only)
Scanning modes:
o24-bit color, black and white, and grayscale for visible images
oblack and white, and grayscale for 870nm near-infrared image (ID-150 only)
One-pass magnetic stripe reader for ISO 7811 and AAMVA specification (ID-150 only)

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 5 of 15
3. Specifications
The hardware specifications for the ID-100 and ID-150 Document Scanners are listed below:
Specification
ID-100
ID-150
ID Card Size
Width
53.5 - 54.9mm (ISO specification 53.92 - 54.18)
Length
85 - 86mm (ISO specification 85.47 - 85.90)
Thickness
0.4 - 1.0mm (ISO specification 0.68 - 0.84)
Scanner
Scanning Side
Duplex
Illumination
Front: RGB (470/530/620nm)
Rear: RGB (465/520/630nm)
Front: RGB (470/530/620nm)
Rear: RGB (465/520/630nm)
Near-Infrared (870nm)
Sensor
Front: Color CIS
Rear: Color CIS
Scan Width
54mm
Resolution
300/600 dots per inch (DPI)
Color
8-bit grayscale; 1 bit B/W; 24-bit RGB color
Scan Speed
42mm/sec @ 600dpi; 84mm/sec @ 300dpi
Magnetic Stripe Reader
Tracks
N/A
ISO7811 3 Track, US/Canada
Driver License format
(AAMVA)
Interface
Type
USB 2.0 High Speed (480Mbps)
Physical Dimensions
Size
118W x 150D x 71H (mm)
118W x 169D x 71H (mm)
Weight
700g
750g
Power
Input
DC12V, 1.0A
Active Current
900mA
Idle Current
300mA
Environment
Operating
0 - 50 °C; 10 - 90% RH, non-condensing
Storage
-20 - 70 °C; 5 - 95% RH, non-condensing
Reliability
MCBF
(Mean Cycles Between
Failure)
1,000,000 cycles (scans)
Compliance
Radio Frequency
Interference
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Certifications
CUL , CE, C-Tick

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 6 of 15
4. Getting Started
4.1. Equipment Checklist
The ID-150 and ID-110 document scanner package includes the following pieces:
ID-100 or ID-150 document scanner unit (ID-150 is shown below)
USB cable with ferrite core
External power supply
4.2. System Requirements
The system requirements for the ID-100 and ID-150 document scanners are listed below:
Microsoft Windows XP (SP2 or greater), Windows Vista, or Windows 7 operating
systems (32- or 64-bit)
One USB 2.0 port
4.3. Installation
To install an ID-100 or ID-150 document scanner, please follow the procedure below.
Do NOT connect the scanner to the computer until instructed.
1. Install the i-Dentify™ Device Drivers installation package on the computer. This
installation is available by selecting Install Drivers from the AssureID™installation
launcher or by launching the installation manually, using one of the following
installation packages:
i-Dentify_Drivers_x86.exe –32-bit (x86) self-extracting executable
i-Dentify_Drivers_x86.msi –32-bit (x86) Windows Installer MSI install package
i-Dentify_Drivers_x64.exe –64-bit (x64) self-extracting executable
i-Dentify_Drivers_x64.msi –64-bit (x64) Windows Installer MSI install package
Follow the directions in the AssureID User’s Guide for specific instructions on installing
the drivers and the AssureID software.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 7 of 15
2. When installing on 32-bit (x86) operating systems, a dialog will appear multiple times
asking whether to continue the installation. Click Continue Anyway (Windows XP) or
Install this driver software anyway (Windows Vista) every time this window appears.
Clicking STOP Installation or Don’t install this driver software will result in an incomplete
installation. No dialogs will appear when installing on a 64-bit (x64) operating system.
Windows XP Driver Install Warning
Windows Vista Driver Install Warning
3. Once the installation has completed, connect the ID-100 or ID-150 to the computer’s
USB port, plug the scanner in, and then power it on. The driver will automatically be
installed and configured, and a message similar to the one below (in Windows Vista) will
be displayed:

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 8 of 15
4. When the hardware installation has completed, a message will be displayed indicating
that the device is ready for use.
5. The ID-100 or ID-150 document scanner is now ready for use. To confirm that the
device drivers are properly installed, verify that the device is present in Device Manager
(accessible from the Control Panel), as shown below:

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 9 of 15
5. Rear Panel
The rear panel of the document scanner is shown below (ID-100 is shown):
Power 12VDC USB DIP
Switches
The table below describes the purposes of the DIP switches. DIP switches should not be
changed from the default position except for cleaning (#3) or if instructed by AssureTec Support
personnel.
DIP Switch #
Default
Purpose
1
Off (Up)
Reserved
2
Off (Up)
Reserved
3
Off (Up)
Enable feed roller spin motion for cleaning when On (Down)
4
Off (Up)
Upgrade firmware when On (Down)

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 10 of 15
6. Status Indicators
The ID-100 and ID-150 document scanners have two LED status indicators on the front left
surface.
Name
Purpose
LED1
USB status / scan ready
LED2
Power status
The state of these LEDs will indicate the current status and assist in troubleshooting problems.
See the table below for interpreting the state of the indicators:
LED1
LED2
Meaning
Off
Off
Power is off. Check the power cable and switch.
Blinking Red
Green
USB is not connected. Check the USB cable and connectivity.
Red
Green
Device is in an error state. Restart device or reinstall drivers.
Blinking Yellow
Green
Scanning a card.
Stable Yellow
Green
Ready to scan.
LED1
LED2

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 11 of 15
7. Cleaning
Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds
documents smoothly and delivers good quality images.
The following components require cleaning according to the specified maintenance schedule:
Component
Recommended Maintenance Interval
Feed Rollers
10,000 scans or once per month
CIS
10,000 scans or once per month
Magnetic Stripe Reader (ID-150 only)
10,000 scans or once per month
Document Sensors
As required
The instructions for cleaning these components are described separately for clarity. In general,
it is recommended to clean all of the components that require cleaning at one time.
7.1. Cleaning the Feed Rollers
Over time, the feed rollers in the scanner will accumulate dirt from the documents being
scanned, necessitating that they be cleaned regularly. When dirty, the feed rollers have a
greater tendency to slip, misfeed, or jam, resulting in poor quality images.
To clean the feed rollers, an alcohol or water-based solution should be used. “Notebook screen
cleaning wipes” or alcohol prep wipes/swabs are recommended, as long as they are water or
alcohol-based. Do NOT use an ammonia-based cleaner.
There are a series of DIP switches on the rear of the scanner. By default, all ID-1xx scanners are
shipped with their service DIP switches set to the OFF (UP) position. DIP switch #3 will put the
rollers into a repetitive back and forth spin mode that is useful for cleaning the rollers.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 12 of 15
To clean the feed rollers, follow the steps below:
1. Power off the scanner.
2. Lift the cover to expose the feed rollers.
3. Modify DIP switch #3, moving it to the ON position (to the DOWN position).
4. Power on the scanner. The rollers should begin moving back and forth.
5. Using a cleaning wipe or alcohol prep, hold it against the roller, cleaning them as they
spin. Discard the prep/wipe when done (do not use it to clean another component).
6. Power off the scanner.
7. Restore DIP switch #3 to its default setting of OFF (UP).
8. Close the cover.
7.2. Cleaning the CIS
If irregular stripe patterns or artifacts appear in the scanned images, the CIS (CMOS image
sensor) may be dirty. In this case, the CIS should be cleaned to ensure the scanned images are
of good quality. The CIS can be accessed by opening the scanner.
To clean the feed rollers, an alcohol and/or water-based solution should be used. “Notebook
screen cleaning wipes” or alcohol prep wipes/swabs are recommended, as long as they are
water- or alcohol-based. Do NOT use an ammonia-based cleaner.
To clean the feed rollers, follow the steps below:
1. Power off the scanner.
2. Lift the cover to expose the feed rollers.
3. Using a cleaning wipe or alcohol prep, clean the white CIS (scan head) bars on the top
and bottom of the unit and then discard the wipe when done. There are two CIS bars
on the ID-100 and three on the ID-150.
4. Close the cover.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 13 of 15
7.3. Cleaning the Magnetic Stripe Reader (ID-150 only)
Over time, the magnetic stripe reader will require cleaning to remove buildup and to ensure
proper operation and accurate reads of magnetic stripes.
To clean the magnetic stripe reader, follow the steps below:
1. Power off the scanner.
2. Lift the cover to expose the magnetic stripe reader.
3. Using a cleaning wipe or alcohol prep, clean the magnetic stripe reader and then discard
the wipe when done.
4. Close the cover.
7.4. Cleaning the Document Sensors
The document sensors are utilized to detect the presence of a document in the feed path. They
are visible when the scanner is opened as small holes before and after the first roller on both
the top and bottom surfaces. There are two pairs of sensors, the first pair (top/bottom) is
before the first feed roller, and the second pair (top/bottom) is immediately after the first feed
roller. Documents are detected by breaking the light path between the two sensors.
Dust or dirt may collect in these holes over time resulting in the scanner not properly detecting
when a document is present. To avoid issues, these sensors should be cleaned to ensure the
sensor path is free of dirt.
To clean the document sensors, follows the steps below:
1. Power off the scanner.
2. Lift the cover to expose the document sensors.
3. Using compressed air or an air gun, blow air into the document sensor holes to remove
any dust or dirt buildup. When using a compressed air can, ensure that it remains
upright to avoid getting any residue on the CIS.
4. Close the cover.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 14 of 15
8. Removing a Jammed or Stuck Card
If a card becomes stuck inside the scanner, it may be easily removed by lifting the cover and
sliding the card out of the scanner. Once removed, the cover can be closed and the scanner
should resume normal operations.

ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc. Page 15 of 15
9. Customer Support
If you purchased your equipment directly from AssureTec, please contact Customer Support for
technical support or warranty-related issues. If you purchased your equipment from one of our
partners or resellers, please contact the reseller for support or warranty-related service.
9.1. Contact Information
Telephone: [phone]
E-Mail: [email protected]om
Web: http://www.assuretec.com
Address: 200 Perimeter Road
Manchester, NH 03103
Normal support hours are 8:30-5:30 U.S. Eastern Time, Monday through Friday.
9.2. Warranty Service
If you are calling for warranty service, please be sure to have the following information handy
for your device: Model Number, Serial Number, Date and Source of Purchase. If your device is
out of warranty, please be advised that, to receive support, you must be prepared to pay for
service coverage retroactively.
Our customer support representative will work with you to try and resolve the issue. If we
cannot resolve the issue through assistance, we will give you a returned merchandise
authorization (RMA) number. We cannot accept product returns without a corresponding RMA
number.