AsuraCPRNT Terminal User manual

Hardware Manual
AsuraCPRNT
Rev. 1.3

Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to
press. However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
© Copyright 2012-2013 Star Micronics Co., Ltd.
Trademark acknowledgments
AsuraCPRNT: Star Micronics Co., Ltd.
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. is equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
is statement will be applied only for the printers marketed in U.S.A.
Statement of e Canadian Department of Communications
Radio Interference Regulationst
is Class A digital apparatus complies with Canadian ICES-003.
e above statement applies only to printers marketed in Canada.

Caution Symbol
These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch it.
Static electricity can damage the thermal print head. To protect the thermal print
head from static electricity, do not touch it.
This symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
This symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the
case can be dangerous.
English: Warning:
This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be
required to take adequate measures.
Deutsch:
[German] Warnung:
Dies ist ein Produkt der Klasse A. Bei der Verwendung dieses
Produkts im Haus- oder Wohnungsbereich kann es zu
Funkstörungen kommen. In diesem Fall muss der Benutzer u. U.
angemessene Maßnahmen ergreifen.
Svenska:
[Swedish] Varning:
Detta är en klass A-product. Denna produkt kan orsaka
radiostörningar inomhus. Det kan då vara ett krav att användaren
vidtar lämpliga åtgärder.
Español:
[Spanish] Advertencia:
Este es un producto de clase A. En entornos domésticos, este
producto puede producir radiointerferencias, en cuyo caso el
usuario deberá tomar las medidas oportunas.
Português:
[Portuguese]
Aviso:
Esse é um produto de Classe A. Em um ambiente doméstico, esse
produto pode causar interferência de rádio; nesse caso, o usuário
poderá ter de tomar medidas adequadas.
Français:
[French] Avertissement:
Cet appareil est un produit de classe A. Dans un environnement
domestique, ce produit peut générer des interférences
radioélectriques, auquel cas l'utilisateur devra prendre des mesures
appropriées.
Suomi:
[Finnish] Varoitus:
Tämä on A-luokan tuote. Kotona käytettynä tämä tuote voi
aiheuttaa radiotaajuushäiriöitä,jolloin käyttäjän tulisi ryhtyä
vaadittaviin toimenpiteisiin häiriöiden ehkäisemiseksi.
Italiano:
[Italian] Avvertenza:
Prodotto di classe A. È possibile che il prodotto generi interferenze
radio in un ambienti chiusi. In questo caso l'utente deve
intraprendere le misure adeguate per risolvere il problema.
Dansk:
[Danish] ADVARSEL:
I et hjemligt miljø kunne dette produkt forårsage radio forstyrrelse.
Bliver det tilfældet,påkræves brugeren muligvis at tage
tilstrækkelige foranstaltninger.
Nederlands:
[Dutch] Waarschuwing:
Dit is een product van klasse A. In een woonomgeving kan dit
product radiostoring veroorzaken. In dat geval moet de gebruiker
de juiste maatregelen nemen.
Eesti:
[Estonian] Avertissment:
Ce produit est un produit de classe A. Dans un environnement
résidentiel,ce produit peut provoquer des perturbations
radioélectriques,auquel cas l'utilisateur peut se voir obligé de
prendre les mesures appropriées.
Ελληνική:
[Greek] ΠΡΟΕΙΔΟΠΟΙΗΣΗ:
Αυτό είναι ένα προϊόν κατηγορίας A. Σε οικιακό περιβάλλον,αυτό
το προϊόν μπορεί να προκαλέσει παρεμβολές ραδιοσυχνοτήτων
(RF),στην οποία περίπτωση μπορεί να απαιτηθεί η λήψη
κατάλληλων μέτρων από τον χρήστη.
Slovensky:
[Slovak] Varovanie:
Toto je zariadenie triedy A. V domácom prostredí môže tento
produkt spôsobovať rušenie rádiovej frekvencie. V takom prípade
musí používateľ prijať príslušné opatrenia.
Slovensko:
[Slovenian] Opozorilo:
To je izdelek razreda A. V domačem okolju lahko ta izdelek povzroča
motnje radijskih frekvenc,v tem primeru mora uporabnik ustrezno
ukrepati.
Česky:
[Czech] VAROVÁNÍ:
Toto je produkt třídy A. V domácím prostředí může tento produkt
způsobovat rušení rádiových frekvencí,a v takovém případí se od
uživatele vyžaduje,aby učinil odpovídající opatření.
Magyar:
[
Hungarian ]Figyelem:
„A” osztályba sorolt termék. Lakóhelyi környezetben ez a
termék rádiófrekvenciás (RF) interferenciát okozhat,ebben
az esetben a felhasználónak gondoskodnia kell a szükséges
ellenintézkedésekről.
Български:
[Bulgarian] ВНИМАНИЕ:
Това е продукт от Клас A. В жилищна среда този продукт
може да създаде радиочестотни смущения,в който случай
потребителят ще трябва да вземе съответните мерки.
Polski:
[Polish] OSTRZEŻENIE:
Urządzenie to jest urządzeniem klasy A. W warunkach domowych
urządzenie to może wywoływać zakłócenia o częstotliwości
radiowej,wymagające od użytkownika podjęcia odpowiednich
działań zaradczych.
Malti:
[Maltese] OSTRZEŻENIE:
Urządzenie to jest urządzeniem klasy A. W warunkach domowych
urządzenie to może wywoływać zakłócenia o częstotliwości
radiowej,wymagające od użytkownika podjęcia odpowiednich
działań zaradczych.
Latviski:
[Latvian] BRĪDINĀJUMS:
Šis A klases izstrādājums. Izmantojot šo izstrādājumu mājas
apstākļos,tas var radīt radiotraucējumus; šajā gadījumā lietotājam
var būt nepieciešams veikt atbilstošus pasākumus.
Lietuvių :
[Lithuanian] ĮSPĖJIMAS:
Tai yra A klasės produktas. Gyvenamosiose aplinkose šis produktas
gali kelti radijo dažnių trikdžius. Tokiu atveju naudotojui gali reikėti
imtis atitinkamų priemonių.
Român:
[România]
Avertisment:
Acesta este un produs din Clasa A. În mediul casnic,acest produs
poate cauza interferenţe radio,caz în care utilizatorul trebuie să ia
măsurile necesare.

TABLE OF CONTENTS
1. Unpacking and Installation ................................................................................................... 5
1-1. Unpacking .......................................................................................................................................................................................5
1-2. Installation Notes..........................................................................................................................................................................5
2. Parts Identication and Nomenclature ................................................................................6
3. Setup........................................................................................................................................ 8
3-1. Changing the Paper Width ........................................................................................................................................................8
3-2. Loading a Paper Roll ....................................................................................................................................................................9
3-3. Connecting to the Host PC.....................................................................................................................................................11
3-4. Connecting the Power Cable................................................................................................................................................. 12
3-5. Turning the Power On and O .............................................................................................................................................. 13
3-6. AsuraCPRNT Setup ( Admin Option ).................................................................................................................................. 14
3-7. Connecting to Peripheral Devices ....................................................................................................................................... 15
3-8. Setup Precautions...................................................................................................................................................................... 17
4. Mounting of Other Parts ......................................................................................................19
4-1. Mounting the Base Stand ....................................................................................................................................................... 19
4-2. Mounting to a Wall Mount Fixture (Not Included)......................................................................................................... 22
4-3. Installing a microSD Card (Not Included).......................................................................................................................... 24
4-4. Attaching a Security Cable (Not Included) ....................................................................................................................... 25
5. MSR / BCR ..............................................................................................................................26
5-1. MSR .................................................................................................................................................................................................26
5-2. BCR..................................................................................................................................................................................................26
6. LED Indicators.......................................................................................................................29
6-1. LED status during normal usage .......................................................................................................................................... 29
6-2. Recoverable Errors..................................................................................................................................................................... 29
6-3. Unrecoverable Errors................................................................................................................................................................ 30
7. Preventing and Removing Paper Jams ...............................................................................31
7-1. Preventing Paper Jams.............................................................................................................................................................31
7-2. Removing Paper Jams.............................................................................................................................................................. 31
7-3. Releasing the Cutter Lock.......................................................................................................................................................32
8. Maintenance .........................................................................................................................33
8-1. Thermal Head..............................................................................................................................................................................33
8-2. Platen Rubber Roller................................................................................................................................................................. 33
8-3. Paper Holder................................................................................................................................................................................ 33
8-4. Sensors and their Surrounding Area................................................................................................................................... 34
8-5. Touch Screen , BCR Lens (MSR/BCR model and BCR model)..................................................................................... 34
8-6. MSR and their Surrounding Area (MSR/BCR model and MSR model) .................................................................... 34

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1. Unpacking and Installation
1-1. Unpacking
After unpacking, check that all the necessary accessories are included in the package.
1-2. Installation Notes
1. Install on a sturdy, level surface where the AsuraCPRNT will not be exposed to vibrations.
2. Locate the AsuraCPRNT near a power outlet so that the power cable can be easily accessed when needed.
3. Do not use the same outlet that is already being used by copiers, refrigerators, or other devices that generate electrical
noise.
4. Do not install in locations exposed to direct sunlight.
5. Do not install in locations near an open ame or where hot air can build up.
6. Do not install in locations with poor ventilation or exposed to large amounts of dust.
7. Do not install in locations exposed to high levels of humidity.
8. Use the AsuraCPRNT within the operation range specied in the environmental requirements. Even if the ambient tem-
perature and humidity are within the specications, avoid exposure to extreme changes in environmental conditions.
The temperature range for proper operation of the AsuraCPRNT is shown below.
Operating temperature: 5°C to 45°C
9. Follow your local laws and regulations when disposing of the terminal.
* Accessories vary depending on the model and the region where the AsuraCPRNT was purchased.
AsuraCPRNT unit
Base stand
Safety Instructions
Power cable
Paper roll guide
Nuts (4) Screws (4) Rubber feet (4)

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2. Parts Identication and Nomenclature
1
2
3
45
1Touch screen When the AsuraCPRNT is started, the home screen is displayed.
Touch the screen to operate the AsuraCPRNT and applications.
2LED The full color LED indicates the status of the AsuraCPRNT and any errors that
occur.
3Front panel Open to replace paper.
4Printer cover Open to replace paper.
The cover lock function can be used based on the setting.
5Cover open lever Pull the lever down to open the printer cover.
6MSR:
magnetic stripe card reader
*MSR/BCR Model, MSR Model only
Reads data on the magnetic stripe card.
7BCR:
barcode reader
*MSR/BCR Model, BCR Model only
Reads Barcode data.
󱾄Front Side 󱽺MSR/BCR Model
7
6

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Max 87°
Rotatable
counterclockwise
Max 180°
8Power button Turns on the power of the AsuraCPRNT.
Starts the Admin Option when a system is running.
9Speaker Sounds can be emitted based on the application settings.
10 AC inlet Connects to the power cable.
11 USB ports
(host) × 4
Connects to USB devices.
12 USB port
(device)
Connects to a host PC using a USB cable.
*This is currently not supported.
13 Ethernet port Connects to a host PC using an Ethernet cable.
14 Drawer kick connector Connects to peripheral devices such as cash drawers.
15 Microphone input jack
(pink)
Connects to a microphone.
16 Line out Connects to speakers with built-in ampliers and other devices.
17 Security slot
( 2 slots )
A security cable (not included) is attached here for preventing theft.
󱾄Rear Side
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15 16
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3. Setup
3-1. Changing the Paper Width
When using 65-mm or 57.5-mm width paper rolls, attach the supplied paper roll guide to the AsuraCPRNT.
Also, from the home screen, start Congure to set the printing width. For details on the printing width, see the Congration
Manual.
②To attach, press down section A of the paper roll guide until it clicks into place.
Note: Do not change the paper width after operation is started.
Doing so can cause problems in printing or cutter operation because the wear of the thermal head, rubber
rollers, and cutter varies depending on the paper width.
A
65 58
65 58
①Check that the loading position matches the paper roll width using the marks at the positions in the left gure below.
(Load 57.5-mm width paper at the 58 position.) With the AsuraCPRNT placed at as shown in the right gure below,
insert the paper roll guide so that it slides into the slot in the AsuraCPRNT.

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3-2. Loading a Paper Roll
1If the cover lock function is used, release the cover lock by the admin option before shutting o the power. See “3-6.
AsuraCPRNT Setup ( Admin Option )”for the details of the admin option.
2Open the front panel by grasping both sides of the front panel with your ngers, pull the cover open lever, and open
the printer cover.
3Load the paper roll into the AsuraCPRNT in the direction indicated by the gure, and pull the leading edge of the paper
straight toward you.
Note:
• Use a paper roll compliant with the AsuraCPRNT specications. (See section 3-2-1, "Compliant Paper Roll Specica-
tions".)
• Pull out the paper to remove any slack.
• Be careful not to pull the paper at an angle because this can cause jamming or skewing of the paper.
Cover open lever

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4Press on both sides of the printer cover to close it.
After the printer cover is closed, the printer performs initial operations (from paper feeding to paper cutting).
Do not open the printer cover until the initial operations are complete.
5Remove the paper that was cut, and press on both sides to close the front panel.
Note:
• Do not try to close the printer cover or front panel by pushing on only one side.
• Be careful that your ngers do not get caught when opening or closing the printer cover or front panel.
3-2-1. Compliant Paper Roll Specications
Paper thickness 53 μm to 85 μm
Paper width 79.5 ±0.5 mm
65.0 ±0.5 mm
57.5 ±0.5 mm
Dimensions
• Roll diameter Max. 83 mm
• Take-up roll width*
80 +0.5 (mm)/ 65.5 +0.5 (mm) 58 +0.5 (mm)
Shaft core inner diameter (mm) / Outer
diameter (mm)
Inner diameter: 12 ±1 mm / Outer diameter: 18 ±1 mm
Printed surface Outer edge of roll *Inner-wrapped paper rolls cannot be used.
*Take-up roll width: Paper roll width including take-up error
Note:
•Do not glue or tape the paper roll and shaft core together.
•Do not fold the trailing edge of the paper.
•For details on the recommended thermal paper list.
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3-3. Connecting to the Host PC
3-3-1. Connecting the Interface Cable to the PC
●Ethernet
Connect the Ethernet cable plug to the Ethernet port on your PC.
3-3-2. Connecting the Interface Cable to the AsuraCPRNT
Printer cables are sold separately. Obtain a cable that matches the specications.
Because the appropriate interface cable depends on the system that you are connecting the AsuraCPRNT to, contact the
dealer where you purchased the product if you are unsure about what cable to use.
Be sure to unplug the power cable from the outlet before connecting or disconnecting an interface cable.
●Ethernet
①Make sure that the power cable is unplugged from the outlet.
②Insert the Ethernet cable plug into the interface board connector.
③Make the network settings.
Ethernet cable

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3-4. Connecting the Power Cable
Note: Before connecting or disconnecting the power cable, make sure that the AsuraCPRNT and all the devices connect-
ed to it are turned o.
①Connect the power cable.
Note: Use the supplied power cable only.
②Insert the power cable plug into an AC outlet.

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3-5. Turning the Power On and O
3-5-1. Turning the Power On
①Follow the procedure in section , “3-4. Connecting the Power Cable”to connect the power cable.
②Press the Power button on the rear of the AsuraCPRNT.
If the system is started properly, the home screen is displayed.
3-5-2. Turning the Power O
Follow the procedure to turn o the power of the AsuraCPRNT.
♦Home screen
Tap the power button at the upper right from the home screen.
Select [Shutdown] from the conrmation screen to turn o the AsuraCPRNT power.
♦Admin Option
Press the Power button on the rear of the AsuraCPRNT when a system is running, to display the Admin Option
screen. Select [Shutdown] at the lower left on the Admin option screen, to turn o the AsuraCPRNT power.
Power button
Power button
Note:
• When the power is turned on, the LED ashes blue until the system is ready.
• Do not leave the same screen displayed for a prolonged period of time. This can cause ghost images (screen burn-
in) to form.

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3-6. AsuraCPRNT Setup ( Admin Option )
To make the settings below, start the Admin Option by pressing the Power button when a system is running.
♦Mechanism
●Lock Paper Cover / Unlock Paper Cover
●Print Test Page
●Open Cash Drawer
●Paper Calibration
♦System
●Run Configuration
●Restart Network
●Running Applications ( Confirm and terminate the running applications )
♦Shutdown
♦Reboot
For descriptions of the settings and other details, see the Conguration Manual.

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3-7-2. USB Devices
This product includes four USB connector (host) ports for enabling connection to USB 2.0-compatible peripheral devices
(sold separately). Power up to 5V/0.5A can be supplied at each port.
①Connect the connector of the USB device cable to the USB connector (host) on the rear of the AsuraCPRNT.
②As shown in the gure, pass the cable through the cable hook to hold it in place.
3-7. Connecting to Peripheral Devices
3-7-1. Cash Drawer
Use the drawer kick connector to connect the AsuraCPRNT to a cash drawer or other device.
To connect the cable, follow the procedure given below.
①Make sure that the power cable is unplugged from the outlet.
②Connect the cable connector of the cash drawer or other device to the drawer kick connector on the rear of the Asura-
CPRNT.
Note: Do not connect a telephone line to the drawer kick connector. Doing so can cause this product to malfunction. Also,
for safety reasons, do not connect a wire that can carry excessive voltage to the drawer kick connector.
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3-7-3. Microphone and Speakers
●Microphone
A microphone can be connected to the microphone input jack.
The microphones below can be used with this product.
• Monaural condenser microphone
• 3.5-mm diameter mini-jack type
●Speaker (LINEOUT jack)
A speaker with a built-in amplier can be connected.
Speakers with the specications below are compatible with this product.
• Monophonic speakers with built-in amplifiers
• 3.5-mm diameter, 3-pole mini-jack type
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WARNING
If you notice smoke or strange odors coming from this product, turn o the power immediately, and unplug the
power cable from the AC outlet. For repairs, contact the dealer where you purchased the product.
Never attempt to repair the product yourself. Doing so can be dangerous.
Never try to disassemble, modify, or repair the product yourself. Doing so can result in an injury, re, or electric
shock.
In models that include a cutter or tear bar, be careful that you do not touch the cutter blade or tear bar with your
hands.
- There is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether
or not the printer is in operation.
- You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located in-
side the printer cover, be careful not to bring your face or hands too close to the cutter blade or tear bar when
the cover is open.
During and immediately after printing, do not touch the area around the print head because it becomes very hot.
Touching it could result in a burn.
Be sure to turn o the AsuraCPRNT before performing maintenance on the cutter. Failing to do so is dangerous.
CAUTION
We recommend that you unplug the product from the AC outlet if the product will not be used for a prolonged pe-
riod.
The product should be installed in a location where the AC outlet is nearby and can be easily accessed.
When the product includes an AC cable set, the included power cable has been designed specically for the prod-
uct.
Make sure that the AsuraCPRNT and the PC are turned o and unplugged from their AC outlets before you connect
or disconnect the cables.
Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash draw-
ers. Doing so can cause the product to malfunction. Also, for safety reasons, do not connect a wire that may carry
excessive voltage to the peripheral drive connector.
Do not open the printer cover while the printer is printing or cutting.
Do not pull out paper when the printer cover is closed.
If liquid or foreign objects (such as coins or paper clips) get inside the AsuraCPRNT, immediately turn o the power,
unplug the power cable from the AC outlet, and consult the dealer where you purchased the product.
Continuing to use the product can lead to a short-circuit, which can result in an electric shock or re.
The heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with
metal, sandpaper, or other objects.
Do not touch the thermal print head heating element. Doing so can make it dirty, which will result in reduced printing
quality.
Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it di-
rectly.
Do not operate the AsuraCPRNT if there is moisture (due to condensation or other factors) on the front surface of
the print head.
3-8. Setup Precautions

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The printing quality and the thermal print head's service life cannot be guaranteed if paper other than the
recommended thermal paper is used.
In particular, thermal paper containing Na+, K+, or Cl- can signicantly reduce the service life of the thermal print
head.
We recommend use of paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and
300 ppm of Cl-.
For details on the recommended thermal paper list.

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4. Mounting of Other Parts
4-1. Mounting the Base Stand
4-1-1. Preparing the Base Stand
The parts below can be used by mounting to this product. Use the parts as required for your application.
• Base stand (accessory) This is used when mounting the product to a stand.
Also, the rubber feet supplied with the base stand can be attached for using with-
out attaching to a stand.
• Wall mount xture (not included) The product can be used by mounting to a wall mount xture (not included) com-
pliant with the VESA Standards.
• microSD card (not included) A microSD card (not included) can be installed to use as an area for storing user
data.
• Security cable (not included) A security cable (not included) can be attached here for preventing theft.
5mm以内
• When using the supplied screws to secure the base stand
①The screw holes for installing the base stand are compatible with M4 (Pitch 0.7) screw tap drill holes located at 75x75
mm or 100x100mm intervals.
②Use the four supplied screws to secure the base stand to the stand.
• Using without securing the base stand
①Attach the four supplied rubber feet to the base stand.

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4-1-2. Mounting the Base Stand to the main unit
①Connect the power cable and required cables to the main unit.
5mm or less
Note:
When using the supplied nuts, be aware that the supplied screws are compatible with mounting surfaces having
a thickness of 5 mm or less.
If the mounting surface has a thickness exceeding 5 mm, please obtain screws suitable for this thickness.
• When using the supplied nuts and screws to secure the base stand
①The screw holes for installing the base stand are compatible with holes having an approximate diameter of 4.5 mm and
located at 75x75 mm or 100x100 mm intervals.
②Use the supplied four nuts and four screws to secure the base stand to the stand.