VeriFone M440 User manual

EN
Verifone Android
M440 and M424
Document Version 4
Software Version: M440-O-3.30.3

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Table of Contents
TERMINAL USAGE BASICS........................................................................................................................................................ 4
Connecting cables and other devices..................................................................................................................................5
OUT OF BOX SETUP ................................................................................................................................................................. 6
Language selection..............................................................................................................................................................6
Wi-Fi Setup..........................................................................................................................................................................7
Network Detection..............................................................................................................................................................7
Configure Device ID.............................................................................................................................................................8
Software Upgrade ............................................................................................................................................................... 8
Installation Complete ..........................................................................................................................................................9
PAYMENT DEVICE MODES.....................................................................................................................................................10
Default Application............................................................................................................................................................10
Standard Android Mode....................................................................................................................................................11
POS Mode..........................................................................................................................................................................11
USER MANAGEMENT.............................................................................................................................................................12
Passcode Setup..................................................................................................................................................................13
User Authentication Management....................................................................................................................................14
PAYMENT FUNCTIONS...........................................................................................................................................................15
Transaction Selection ........................................................................................................................................................15
Purchase............................................................................................................................................................................15
Refund transaction............................................................................................................................................................18
Split Payment ....................................................................................................................................................................20
Void transaction ................................................................................................................................................................21
ERROR SCENARIOS ................................................................................................................................................................23
For Chip cards....................................................................................................................................................................23
For Contactless cards ........................................................................................................................................................23
For MSR (Magnetic Stripe) cards.......................................................................................................................................23
Other .................................................................................................................................................................................24
ORDER HISTORY.....................................................................................................................................................................25
Search Orders and Advanced search.................................................................................................................................25
Transaction details and receipt reprint .............................................................................................................................27
REPORTS................................................................................................................................................................................28
Sales overview...................................................................................................................................................................28
Current totals report .........................................................................................................................................................29

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Reset totals report.............................................................................................................................................................29
TERMINAL HARDWARE..........................................................................................................................................................30
Full software update..........................................................................................................................................................30
Android Application Update..............................................................................................................................................31
Payment Application Configuration Update......................................................................................................................31
Diagnostics ........................................................................................................................................................................32
Device Manager ................................................................................................................................................................39
EXTERNAL PRINTER................................................................................................................................................................41

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TERMINAL USAGE BASICS
M440/M424
Delivery content
Steps to insert SAM and/or SIM cards
Terminal charging options
Communication options
PIN pad cover
Card reading interfaces

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Connecting cables and other devices
Description
The device has one customer multiport interface for power and
communications connection.
User action
To connect required cable connections and other devices:
1. Unscrew and remove cable cover.
2. Connect required cable connections or optional devices. Attaching
multiport cable provides multiple connection options.
3. Close cable compartment.
The M440/M424 devices can be connected to other systems using several
methods. They all connect to the terminal using the Multiport cable
connected to the rear of the unit.
Powered Multiport cable provides USB signal connectivity and power. It
provides a convenient way of connecting other systems of the same type.

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OUT OF BOX SETUP
Language selection
Description
When the device is first booted up, the language selection screen will be
the first screen the user will see. Shows the list of supported languages
with locales.
User action
Language and Country can be selected here, where they will be applied to
system and all applications which supports the selected language.
Information ( )
It shows a summary about the device, which can be used to validate
software stack before starting the activation process:
Model name
Serial number
Device manufacturer
Battery level
VHQ Customer ID
Certificate Sponsor ID
Android build version
Engage ADK and VOS versions
Information about installed warranty keys
Battery voltage
Current connection status
SIM card status
Android version
Date & Time
Part number
URL of VHQ server
Heartbeat frequency
Current IP address.

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Wi-Fi Setup
Description
Displays list of available Wi-Fi Networks (SSID, strength).
Unsecured or WEP network cannot be selected.
User action
The user can select secured access point, after selection credentials will
be requested. Possible to move to the next screen if Ethernet/Mobile is
connected.
Description
Wi-Fi network credential input. If the password entered is correct a
connection will be established automatically. There is an option to
configure a static connection with help of “Advanced Options”.
User action
Requested to enter network credentials. The User can return to the
previous screen or use the ‘Advanced Options’ to go to Static network
configuration.
Optional Static and/or Proxy configuration
If Advanced Options are selected then the user can enter the static
network configuration information for the selected access point.
Proxy configuration (Manual or Auto-config) can be entered as well.
The same configuration setting options are available for Ethernet
connection types.
Network Detection
Description
The terminal checks the internet availability and time configuration, these
settings are used to communicate with Verifone servers.
User action
The user is not required to do any action at this stage.

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Configure Device ID
Description
Device ID entry.
User action
Received Device ID (DID) must be entered in the corresponding field and
the button “submit” must be pressed.
Software Upgrade
Description
These are the different stages of VHQ update process as well as multiple
Software package installations.
User action
The user is not required to do any action at this stage and must wait until
all the installation steps are completed.
As soon as the packages are downloaded, the installation will start.
Multiple reboots may occur based on the package types involved.

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Installation Complete
Description
The device is ready to use.
User action
The user must click on the “OK” button to complete the Setup Wizard.
Optional Info
If the “More info” is selected, a pop-up dialog will show summary about
the device, which can be used to validate software stack.
Description
After the out of box (OOB) setup is completed, the user will see the POS
application.
User action
The user has access to the full functionality of the terminal.

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PAYMENT DEVICE MODES
Description
The Device modes allow the user to change the behaviour of the default
or home application of the device, as well as lock the device to a particular
application.
Modes of Operation
1) Standard Android Mode
2) POS Mode
Default Application
Description
To configure default application.
User action
Go to Settings →Apps & notifications →Advanced →Default apps →
Home app.
Select your Home application.

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Standard Android Mode
Description
If the device is set to the standard Android mode (in Home app Launcher3
is selected), then it will boot into the standard home application.
User action
The user can access all applications by swiping up.
The user can enter the payment application by selecting the “Connect
Express” icon from application list
POS Mode
Description
If the device home application is set to Connect Express, this will be the
default (primary) application, the POS mode will start automatically when
the device is switched on and returned to whenever pressing the “home”
button.
User action
Whenever pressing the “home” button the device will return to the
primary application “Connect Express”.
It is still possible to launch applications by having the standard Launcher
application accessible from the notification curtain area.

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USER MANAGEMENT
Description
The user management component will require certain functions to request user authentication before proceeding.
There are three defined roles supported. Each role requires a passcode:
The Admin Role
•The Admin can authorise all supported roles.
•The Admin can update the Manager and the Cashier passcodes.
•The Admin passcode is set by an algorithm.
•The algorithm will be known to both help desk and the terminal.
•The algorithm will incorporate a seed value specific to the acquirer.
•The algorithm will act as a daily passcode.
The Manager role
•The Manager can authorise the Manager and the Cashier.
•The Manager can update the Manager and the Cashier passcodes.
The Cashier role
•The Cashier can authorise only the Cashier.
•The Cashier cannot update the Cashier passcode.
Description
The passcodes can be set up in Connect Express menu. The Settings menu
allows the merchant to view and change certain settings. When accessing
the settings menu for the first time the user will be prompted to create
passcodes, later, if needed, the passcodes can be changed there as well.
The security menu is used to configure secure options.
User action
Go to Connect Express menu and select Settings. Then select Security.

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Passcode Setup
Description
If the passcode hasn’t been set up during OOB, the “Passcode
Requirements”information will be displayed.
•Cannot repeat same digit more than 3 times
•Cannot enter digits in sequential order
•The Manager passcode must be between 6 and 12 characters in
length
•The Cashier passcode must be between 4 and 12 characters in length
•The Cashier and the Manager passcode cannot be the same
To set up the employee passcodes you need to request the daily admin
passcode from Helpdesk.
Description
Create and confirm the passcode for the Manager.
User action
Enter the Manager passcode.
Re-enter the Manager passcode.
Description
Create and confirm the passcode for the Cashier.
User action
Enter the Cashier passcode.
Re-enter the Cashier passcode.

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Passcode management
•The passcode can be changed on the terminal if the current passcode
is known. The Manager can change the Cashier passcode
•The user can reset the passcode using the daily Admin password which
can be obtained by calling Helpdesk.
•The user can change refund and void limits for both cashier and
manager.
Sales Overview authentication level - None, Manager, Cashier.
Settings authentication level - None, Manager, Cashier.
Current Totals authentication level –None, Manager, Cashier.
Reset Totals authentication level –None, Manager, Cashier.
User Authentication Management
Description
The Manager and the Cashier authentication prompt.
User action
Enter the Manager or the Cashier passcode on the device for
authentication.
Description
Select different role at the authentication prompt.
User action
To switch roles, select the three dots at the top right corner at the
authentication prompt.

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PAYMENT FUNCTIONS
Transaction Selection
The transaction selection step consists of two parts:
Amount Input
The maximum possible amount value can be configured and by default it
is set to €1000000.
Transaction Type Selection
The terminal provides the merchant with the option to choose the
transaction. The merchant can see the available transaction types by
selecting the button “Other”.
Purchase
Description
The merchant is prompted to enter the amount of the transaction. The
transaction amount is validated to ensure that the maximum amount is
not exceeded. Purchase transactions with amount 0.00 are not allowed.
User action
Selecting the “Card”button starts the card payment.
Selecting the “Other”button presents the user with other transaction
options such as refund.
Pressing the “C” button will reset the current amount.
The top left menu gives access to administrative functions.
Description
After the amount has been entered, and the button “Card” has been
selected the Customer can insert, tap, or swipe the card.
User Action
The user inserts, taps or swipes payment card to proceed with payment
processing.

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Description
After the card is inserted, tapped or swiped, the terminal indicates that it
is processing card data, by showing “Please Wait…” screen.
User Action
The user is not required to do any action at this stage.
Description
If the CVM for the card is PIN, then the PIN will be prompted after the
“Please Wait…” screen.
If the customer has entered an incorrect offline PIN and the green
button has been pressed, the terminal will display a warning message
that an incorrect PIN has been entered.
This dialogue will be displayed only for cards that use a PIN as the
cardholder verification method, otherwise the terminal will skip this
screen and move to authorisation of the card.
User Action
The user must enter the PIN and select the green button.
The user can reset the PIN entry by pressing the yellow button.
Description
After the card data has been read, the device will display the message
“Authorising…”. This indicates that the device is performing online
authorisation by communicating with the acquirer’s host system.
User Action
The user is not required to do any action at this stage.
Description
When card data has been authorised, the terminal will show an
“Approved” screen. This informs the customer that the payment has
completed successfully. The customer is prompted to remove the card, if
it’s still inserted. The terminal will play a notification sound until the card
is removed.
User Action
The customer must remove the card.

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Description
If the CVM for the card is Signature the device will print merchant receipt,
that needs to be signed, the device will prompt the merchant to verify and
approve the customer signature. Otherwise, the terminal will skip the
signature validation and proceed with customer receipt printing.
Signature entry is prompted when the transaction amount is higher than
the signature required minimum amount.
User Action
The customer signs the receipt.
If the signature does not match with the signature on the card, the “No”
button must be pressed. The transaction will be declined, and a reversal
will be sent.
If the signature matched the signature on the card, the “Yes, Approve”
button must be pressed.
Description
If the button “Print” is selected, then the customer receipt will be printed.
If the button “Email” is selected, then the device will prompt the user to
enter email address.
If the button “Print & Email” is selected, then the device will prompt the
user to enter email address and after the customer receipt will be printed.
If “No Thanks” is selected, the device will proceed with the merchant
receipt printing.
Description
The device prints out merchant receipt. After the terminal prints receipts
the full payment process is completed. The device returns to the default
amount entry screen.

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Refund transaction
Description
The merchant is prompted to enter the amount of the transaction. The
transaction amount is validated to make sure it does not exceed the
maximum amount. Refund transactions with an amount of 0.00 are not
allowed.
Pressing the “C”button will reset the current amount.
The top right menu allows the merchant to clear the amount.
The top left menu gives access to administrative functions.
Selecting the “Other” button presents the user with other transaction
options such as refund.
User action
The user must select the “Other”button to access the refund option.
Description
By selecting the “Other” button, the terminal will display the non-
purchase transaction types.
User action
The user must select “Refund”.
Description
If the user authentication feature is enabled, the user is prompted for the
passcode before performing refund transaction.
User action
The user must enter the cashier, the merchant or the admin passcode, to
proceed with the processing of the refund transaction.
Description
After user authentication the customer can insert, tap, or swipe the card.
User action
The user inserts, taps or swipes payment card to proceed with payment
processing.

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Description
After the card is inserted, tapped or swiped, the terminal indicates that it
is processing card data, by showing “Please wait…”.
User action
The user is not required to do any action at this stage
Description
After the card data has been read, the device will display the message
“Authorising…”. This indicates that the device is performing online
authorisation by communicating with the acquirer’s host system.
User action
The user is not required to do any action at this stage.
Description
When card data has been authorised, the terminal will show an
“Approved” screen. This informs the customer that the payment has
completed successfully. The customer is prompted to remove the card, if
it’s still inserted. The terminal will play a notification sound until the card
is removed.
User action
The customer must remove the card.
Description
When the transaction has been approved and the card removed the
terminal will prompt the user to select the option to print the customer
receipt.
User action
If the button “Print” is selected, then the customer receipt will be printed.
If the button “Email” is selected, then the device will prompt the user to
enter email address.
If the button “Print & Email” is selected, then the device will prompt the
user to enter email address and after the customer receipt will be printed.
If “No Thanks” is selected, the device will proceed with the merchant
receipt printing.

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Split Payment
Description
The merchant is prompted to enter the transaction amount. The
transaction amount is validated to make sure it does not exceed the
maximum amount.
The merchant can reset the current item by pressing the “C”button.
The top right menu allows the merchant to clear the amount.
The top left menu gives access to administrative functions.
Selecting the “Other”button will show the various transaction type
options such as split payment.
User action
The user must select the “Other”button to access the split payment
option.
Description
By selecting the “Other” button, the terminal will display the non-
purchase transaction types.
User action
The user must select “Split Payment”.
Description
If split payment is enabled the device allows the total amount to be paid
with multiple payments.
User action
Selecting the “Equal Parts” button will allow the total amount to be paid
in two or more equal parts.
Selecting the “Amount” button will allow the total amount to be split by
selecting the amount the user wants to pay.
After the “Card” button is pressed, the terminal will proceed with
processing the purchase as described in pages 15-18.