ASUS SERVICE POLICY
In case of any hardware failures, you are REQUIRED to return the notebook product(s)
to the original place of purchase for services. If you are travel outside the country of
purchase, you may return (ship-in or carry-in) the product(s) to an ASUS-GSM service
center, at your shipping expense if incurred.
2. "LIMITED SOFTWARE WARRANTY" : Preinstalled software is NOT part of the
ASUS Notebook Standard Warranty. ASUS only warrants that the preinstalled
software is in normal working order under Microsoft’s End User License
Agreement (EULA). ASUS is only responsible for INSTALLATION, NOT
CONFIGURATION, of the preinstalled software. In addition, ASUS is NOT
responsible for any software you installed onto the system and any damages it
incurs. For software issues, you should seek assistance from software
vendors.
3. "LIMITED INTERNATIONAL WARRANTY" : When traveling out of the original
country of purchase, in which servicing by the original vendor is not possible,
you are granted the right to send the defected notebook product(s) to a
member of ASUS GSM NETWORK nearest your current location. If you cannot
carry in and pickup the complete notebook personally, you are responsible for
all shipment expense incurred. Individual modules are not accepted. This part
of the Warranty is for international travelers only. If you are within the country of
purchase, this Limited International Warranty does not apply and you MUST
return the product(s) to the original vendor.
Product Registration is absolutely mandatory in order to receive GSM service..
To register, please fill-in the following information on the Registration Webpage
at http://www.asus.com.tw/register/warranty/index.htm:
•Serial number of notebook
•Name of vendor
•Purchase date
•Owner information (name, address, phone, etc.)
•Other information
For the detailed GSM contact information (e.g., company name, contact
person/division, telephone number, FAX number, address) in any specific
country, please first register your ASUS notebook at the Registration Webpage,
then send an e-mail with the notebook's serial number, and the country in
notebook PC registration is verified, we will reply to you the detailed GSM
contact information of the specific country you requested.
General Step-by-Step GSM Service Procedure for GSM End Users
1. When you are traveling outside of your purchasing country and need service,
please send your defective ASUS notebook in whole with your "sales receipt or
invoice" to the local GSM at your own expense. You are responsible for
backing up all important data stored in your HDD before requesting for GSM
service. ASUS and ASUS GSM will not be liable for any data loss during
service.
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