ASUSTOR AS65 R Series User manual

Memory Installation Guide
For ASUSTOR AS65XXR Series NAS
Ver. 3.5.5.0120

ASUSTOR NAS Memory Installation Guide
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Table of Contents
1. Introduction..................................................................................................................................................................3
1.1. Notes and Precautions .........................................................................................................................................3
1.2. Parts and Tools Needed .......................................................................................................................................3
2. Installation Guide .........................................................................................................................................................4
2.1. Removing the Cover.............................................................................................................................................4
2.2. Installing Memory ................................................................................................................................................6
2.3. Replacing the Cover .............................................................................................................................................7
3. Appendix.......................................................................................................................................................................9
3.1. Troubleshooting ...................................................................................................................................................9
3.2. Contact ASUSTOR Technical Support...................................................................................................................9

ASUSTOR NAS Memory Installation Guide
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1.
I
In nt tr ro od du uc ct ti io on n
1.1. Notes and Precautions
All AS65XXR Series NAS devices support up to 128GB of memory. Before adding or removing memory modules,
please read the following precautions thoroughly.
Your NAS and memory modules use high precision components and electronic connector technology. To avoid
invalidation of the warranty during your product warranty period, we recommend that:
Memory for AS65XXR series devices may be purchased from local dealers or the online ASUSTOR
Accessories Store (http://shop.asustor.com).
You should not install a memory module by yourself, if you are not familiar with upgrading memory on a
computer.
You should not touch the connectors or open the memory module compartment cover.
Addition or removal of memory modules by yourself may result in an accident or malfunction of your NAS
caused by breakage of the slot and module or a connection mistake. In this case, a repair fee will be charged.
Be careful not to injure your hands or fingers with sharp edges of the memory module, inner components, or
circuit boards of your NAS.
ASUSTOR does not guarantee that third party memory modules will work in your NAS.
Be sure to turn off your NAS and peripherals and disconnect all attachments and connection cables before
adding or removing memory modules.
To prevent damage from electrostatic discharge to memory modules, follow the instructions below:
Do not work at a location that produces static electricity easily, such as on a carpet.
Before adding or removing memory modules, touch an external metal object other than your NAS to ground
yourself and eliminate static electricity. Do not touch any metal parts inside the NAS.
Do not insert a memory module into the slot facing in the wrong direction. It may cause damage to the module
or slot, or cause the circuit board to catch fire.
Use a screwdriver that matches the size of the screws.
Do not remove or loosen screws that are not specified to be removed.
1.2. Parts and Tools Needed
Phillips head screwdriver

ASUSTOR NAS Memory Installation Guide
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2.
I
In ns st ta al ll la at ti io on n G Gu ui id de e
2.1. Removing the Cover
Shutdown the NAS by selecting [Shut down] from the ADM User Menu.
Disconnect all cables and devices connected to the NAS including the power cord.
AS6504RS AS6504RD
AS6512RD

ASUSTOR NAS Memory Installation Guide
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Use a screwdriver to loosen the three screws found on the rear of the NAS as shown in the illustration.
AS6504RS AS6504RD
AS6512RD
Grip the cover from both sides with two hands and then gently push it back to remove it from the chassis.

ASUSTOR NAS Memory Installation Guide
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AS6504RS/AS6504RD AS6512RD
2.2. Installing Memory
Upon opening the NAS, RAM slots can be found on the motherboard on the left hand side of the NAS. Insert a
DIMM into an empty slot at a 45°angle and align the notches of the RAM and the slot.
Gently push the DIMM down until both latches click into place. RAM should be flush with the motherboard.

ASUSTOR NAS Memory Installation Guide
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Note: Upon installation of new RAM, your ASUSTOR NAS will perform a memory check on startup. This process occurs
only once and may take up to 10 minutes to complete. This is normal.
2.3. Replacing the Cover
Replace the cover and tighten the three screws that were removed previously.
AS6504RS/AS6504RD AS6512RD
Reconnect all cables including the power cord and then start up the NAS.
AS6504RS AS6504RD
AS6512RD

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ASUSTOR NAS Memory Installation Guide
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3.
A
Ap pp pe en nd di ix x
3.1. Troubleshooting
Q: After installing new memory my NAS won’t start. What’s wrong?
A: Please follow the steps below to resolve this issue:
1. Check if the LED indicators, system buzzer, and LCD display panel are operating normally.
2. If your NAS is unable to recognize the new memory or cannot be started up properly, please check that you
have used memory that is compatible with the system. Also, please reinstall the memory in order to confirm
that it has been installed properly.
3. If your NAS still does not operate normally, please remove the newly installed memory module, and then
restart the NAS to see if it is able to operate normally.
4. If the previous steps have not solved your problem, please contact your local dealer or ASUSTOR customer
service.
3.2. Contact ASUSTOR Technical Support
Contact us:
1. Email: [email protected]m
2. Online Support Form: http://www.asustor.com/service/online_support
3. ASUSTOR Online Community: http://forum.asustor.com/